0 Copyright 2015 FUJITSU
Human Centric Innovation
in Action
Fujitsu World Tour 2016
Mobilizing the
Enterprise Kevin Wrenn, Fujitsu
Richard McCormack, Fujitsu
John Marc Clark, CITRIX
Christopher McLendon, Microsoft
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powered by
Mobility – a key part of digital transformation
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Mind Shift to a New Mobile Paradigm
50% of apps benefit from mobilization
49% of anytime, anywhere workers, work from 3 or more locations
Today’s workforce is split
50/50 between fixed and multi-location users
Innovative knowledge workers will use 3-5 devices by
2016
651 Million tablets used by 2017
4.2 hours/day average time users interact with their mobile devices (tablet, phone, notebook)
72% of workers use at least one personal device for work
4.5 Billion personal clients on the network
Sources: Dimensiondata, Forrester, Gartner
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Enterprises are located around the globe
Communicate and
collaborate globally
London Berlin
New York Los
Angeles
Brasilia
Cape Town Sydney
Barcelona
Moscow
Tokyo
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Looking for the best talented people
Employ them
wherever they
are located
London Berlin
New York Los
Angeles
Brasilia
Cape Town Sydney
Barcelona
Moscow
Tokyo
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Fujitsu’s Approach to Human-Centric Mobile IT
DEVICES AND EXPERIENCES USERS LIKE
ENTERPRISE GRADE FEATURES BUSINESSES REQUIRE
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Digital Transformation Influencing Mobile Strategies
Digital Business
Digital Workplace
Multi-Generation Workforce
No Wires
Handwriting Recognition
Device Embedded Biometric Security
BYOA
Apps
Form factors
Product concepts
Mobilize old-fashinoned
processes
Consumer IT is more advanced than Enterprise IT
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Digital Revolution … Implications on Work
Retail Banking Healthcare Transportation Manufacturing
Remote health monitoring
Clinical care Personal wellbeing
Digital signage Optimized/
personalized promotions
Maintenance and field service
Manufacturing operation
Production asset management
Traffic Monitoring Freight Monitoring Fleet Management Vehicle Security
Smart Banking Talk Transfers Intelligent Personal
Budgeting Self Pays (with NFC)
Hyperconnectivity and IoT are emerging
Digital transformation of services, products, processes and things
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Meeting business needs is Ultimate Objective
Enable flexible working
Maximize productivity
and satisfaction
Keep data safe
Allow information
everywhere access
Support diverse
workforce needs
Enable innovation
Benefit from
legacy applications
Stay in control
Embrace IT
consumerization & BYOD
Demonstrate real value of IT
Always futureproof
and up to date
Deliver standardization
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Navy Recruiting – Digital Transformation
Solution Benefits
• Navy Recruiters choose Fujitsu
Lifebook Q775 Tablets
• Navy Recruiters use these devices in
the field as they go through the
process off enlisting new personnel.
• The devices needed to support Smart
Card for security
Navy Recruiters now has enhanced
mobility and security in their
recruitment process
Navy Recruiting Command mission is to recruit the best men and women for
America's Navy to accomplish today's missions and meet tomorrow's
challenges.
Their vision is to be the premier recruiting force, trained and educated to
capitalize on innovation and technology to recruit quality for America's Navy.
.
Brand names & logos belong to the respective organizations
10 Copyright 2015 FUJITSU
Enhance existing products with mobile capabilities
Design mobile apps that take greater advantage of native device capabilities
Lower cost of customer acquisition
Why Companies Mobilize
Source: IDG Connect for Unisys
Create new customer channels and enhance customer interactions Redefine business processes by allowing
mobile access to information
Enhance existing products/services or revenue streams enabled or enhanced by mobile access
84% of companies increased productivity
through mobility
79% of companies achieved measurable
mobility ROI
75% of companies generated new revenue
through mobility ROI
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Mobility Needs are a Question of Perspective
Mobility is about delivering high quality, productive experiences, at any time and in any location.
E M P L O Y E E
User profile & persona match
Utmost work-life-integration
Experience and Cool ID
Unlock full potential – be most productive
Easy sharing and collaboration
Enterprise apps & connectivity
Sleek and thin, plus new concepts
Latest technology and no wires
Individualized Hard- and Software
B U S I N E S S / L O B L E A D E R S
Employee satisfaction
Attract talent
Empower greater productivity
Optimal collaboration of virtual teams
Enable work-life-integration
Provide the right tools for the job
Apps for users, partners and customers
I T L E A D E R S
Data security and privacy
Compliance and Governance
Support new OS, form factors, concepts and technologies
Deliver more apps and applications super quick
Easy deployment and management
Reliability
Long stability and global availability
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Influencing Factors of a Mobile Device Strategy
User Profiles
Applications & Delivery Models
Workplace Profiles
Infrastructure Profile
Connectivity
Products
Services
Task Worker
Applications / Software / Level of Collaboration & Mobility
Native
Workflow / Process
LAN / WiFi / 3G / 4G / NFC / Wireless Display
Smartphones / Media Tablets
Peripherals / Accessories / Displays
Customizing
Knowledge Worker
Security
Notebooks / Tablet / 2 in 1
Maintenance
Power User
Integration
PCs / Thin Clients / Workstations
Financial
Virtualization HTML Cloud
Wo
rkp
lace
Asse
ssme
nt S
ervice
s
So
lutio
ns
Workplace Services
Assessment & Consulting
End User Services Collaboration Services
Virtual Client Management Service Desk
User-first! Define the desired business outcome, not the device.
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Citrix 10,000+
Partners WW
100M
Users
400,000
customers
4,000 Joint
Customers with
Fujitsu
No. 1 Desktop
and Application
Virtualization
ISV in the
world,
$3.3B sales
Gartner MQs
for DTV, EMM,
EFSS, X86SV
& ADC
10,000
Employees in
100+ countries
25 year History
Global Partner Profile: +
Fujitsu 25
Cloud DCs
500K+
virtualized
5M+
desktops 700K+
mobile
No. 4
IT service
provider in the
world,
$46.2B sales
Gartner MQs
for EUO and
Managed
Mobility
162,000 people
in 100+
countries
80 year History
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Enable enterprise mobility
Assessment &
Consulting
Identity
Management &
Access control
Enterprise File
Share & Sync
Mobile Device
Management
Cloud, SaaS, on-
premise service
provisioning
Telecom Expense
Management
Secure email and
intranet access
Service
Management
Mobile Application
Management &
App Store
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User Profile Based Device Options
TABLET 2 in 1 Devices & ULTRABOOK™
Clamshell Notebook and ULTRABOOK™
Optimized for battery life Optimized for performance
Stand up computing Content creation
Offering all range of devices … Outstanding Experiences Across all Mobility Use Cases
RUGGED TABLET
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Fujitsu‘s 2 in 1 Devices As Individual as You Are
:: FLEXIBILITY:: Convenience of two devices in one
:: SECURITY:: Hardware-embedded security
:: MANAGEABILITY:: Manage one device per user, not two
:: SOFTWARE:: Single instances of a software per user
The most important mobile device category!
LIFEBOOK T936
LIFEBOOK T726
Notebook Capabilities
STYLISTIC R726
STYLISTIC Q775
STYLISTIC Q616
Tablet Capabilities
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KLEIN Independent School District
Solution Benefits
• Fujitsu and other partners deployed
LIFEBOOK T726 tablets to teachers
throughout the districts due to positive
experience with the LIFEBOOK T734
and students.
• Students currently using LIFEBOOK
T734, typing with Keyboard and
sometimes touch and pen input.
KLEIN uses STEAM express travels to
schools ensuring more students get to
participate
Users can use devices with traditional
keyboards and also touch and pen
input
The school district is comprised of total 42 schools with more than 49,500
students. It’s the largest school district in TX. They have the oldest, one-to-one
tablet initiative.
Brand names & logos belong to the respective organizations
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Forward-Thinking Mobility Use Cases
Financial Services
Digital catalogues
Financial plan development with the customer
Access to account information
Financial analytics at customer’s home
Packaged and tagged financial products
Transportation Aviation On-board checklists
Pre-flight checklists
Inventory tagging
Entertainment system on short flights
Route re-scheduling
Reading location and sensor information of tagged assets
Public Sector Utilities Workflow
management systems (e.g. for assemblers of transformer stations)
Route and pickup instructions in waste management
On-site access to construction plans for fire fighters and first responders
On-site access to criminal records
Oil and gas exploration
Retail
Mobile POS / mCommerce
ePayment
Self-checkout lanes
Campaign compliance reporting
Order online, pickup in-store
Virtual fitting room
Ordering on demand
Healthcare
Mobile Point of Care
Realtime access to EMR (Electronic Medical Record)
Pen based input to EMR
Manufacturing Automotive Workflow and
production asset management systems (e.g. at assembly lines)
Route pickup instructions for internal and external logistics (e.g. on fork lifts, trucks, etc.)
On-site access to manuals, wiring plans (e.g. for maintenance staff)
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Fujitsu Workplace Anywhere – Making it real …
Combining World Class Systems Integration &
Managed Services with Class Leading Technology
Classic Virtual Mobile Collaborative Service Desk
Workplace Anywhere
Brand names & logos belong to the respective organizations
20 Copyright 2015 FUJITSU
Forrester rates Fujitsu as a global Leader
Source: Forrester (December 2015)
The Forrester Wave™: Global Workplace Services, Q4 2015 Fujitsu has a strong market presence in workplace services, with
very strong capabilities. Fujitsu's current offering is supported by its strong ecosystem participation and its approach to
continuous improvement. Its market presence is reinforced by its strong field support and service desk services.
Fujitsu has an enlightened view on the importance of measuring
customer satisfaction, as well as a particularly far-reaching vision for the future of workplace services.
Forrester Wave Disclaimer
The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are
trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call
on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments.
Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is
based on best available resources. Opinions reflect judgment at the time and are subject to change.
21 Copyright 2015 FUJITSU
British American Tobacco
Challenges Solution Benefits
As part of a wider strategic
transformation to become a truly
global enterprise, British American
Tobacco wanted to transition over
100 local support operations into
one global service desk, providing
consistency and visibility
Working with Fujitsu, BAT developed
a detailed methodology that enabled
it to migrate 96 countries in nine
months to a new service desk
based on Fujitsu TRIOLE
The four Global Delivery Centers
support 35,000 users in 14 languages
and handle on average 60,000 tickets
per month
BAT now has total visibility of its global
IT estate with a single provider. It can
track all incidents and understand call
volumes and trends, enabling it to
proactively reduce the number of
incidents
Users now enjoy 24/7 coverage
regardless of location and have the
ability to use a self-service portal to
resolve incidents themselves
Only a handful of suppliers could guarantee service delivery in 14 languages
across multiple time zones. Fujitsu stood out because of the caliber of its staff
and its proactive approach to service management called Sense and Respond.
Simon Swinnerton, Project Delivery Manager, British American Tobacco
Brand names & logos belong to the respective organizations
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De-risking your journey
We help accelerate and de-risk your journey
No need for big bang change
Start small, prove the business case, scale up
We are agnostic and integrators of your journey
We provide streamlined solutions
which are repeatable & proven
Our cloud-based delivery approach
includes vetting before global availability
We invest in R&D and in our human capital,
to provide best in class subject matter experts
23 Copyright 2015 FUJITSU
Summary
In a Nutshell
Adopt a ‘user first’ strategy
User engagement and profiling are key
Tablets maximize the productivity of your workforce
Empower new dynamic work styles
Fujitsu covers all aspects of a modern mobile workplace – from products to services
Interested in discussing ways to mobilize your workforce? – Let’s talk! See demos in the Expo
24 Copyright 2015 FUJITSU