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First class mess: Saving the
U.S.Postal Services
Presentation by:
Gurpreet (A45)Anil (A46)
Ruchika(A47)
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Content
Introduction
Mission Statement
Vision Statement Problems
Current strategy
Consequences
Recommendations
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Introduction
The United States Postal Service (USPS), also
known as the Post Office and U.S. Mail, is an
independent agency of the United States government
responsible for providing postal service in the UnitedStates.
It is one of the few government agencies explicitly
authorized by the United States Constitution.
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Continues
Daily - 250,000 Postal Service Letter Carriers deliverto the nations 13.5 million addresses
Postal Services 38,000 post offices, stations andbranches provide more retail outlets than
McDonalds. In an average week, the Postal Service mail volume
matches the annual volume of United Parcel Service
In two days, the Postal Service delivers what Fed Ex
delivers in a year 800,000 career employees, one of the largest
employers in the United States
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Mission Statement
To bind the nation together through the correspondence of
the people , to provide access to all communities and to
offer prompt , reliable postal services at uniform prices
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Vision Statement
To become an organization that can improve
performance and affordability, implement innovative
ways to grow both its revenues and those of the
mailing industry, and find flexible, responsivesolutions to the challenges raised by technology and
the seismic shifts in the global postal environment
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Problems
Financial straits
Technological Changes
Quasi-governmental Structure
Product centric approach
Domestic competition
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Current strategy
Defender Strategy
1. StabilitySecure position in First Class &Standard Mail delivery
2. Limited Scopestrategy and design3. Price leaderfuture plans aimed at efficiency,
profitability
4. Technologylags behind competitors
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Consequences
Growing Organizational Debt
Could exhaust the Postal Services statutory $15
Billion borrowing limit by the end of fiscal year
2003 Constricted by the Universal Service Mission
Increasing Costs
Lower Mail Volume
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Recommendations
Technological changes
Customer centric approach
Privatization
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Transformation Plan
Growth through added value to customers
Operational efficiency
Performance-based culture
Enabling functions
Regulatory and legislative reform
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