ESSENTIALS ESSENTIALS OF OF
BUSINESS BUSINESS COMMUNICATIONCOMMUNICATION
Life Blood & Foundation of any organization
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Objective Objective
• Understand Communication & its Process
• Understanding what is Business Communication
• To understand and explore the Importance, Barriers,
Essential of Business Communication
The Mobile PolicyThe Mobile Policy
Be in the state of 3E’s Be in the state of 3E’s
Find at the least 2 Persons......Find at the least 2 Persons......
• Wearing Brown Shoes
• Having Moustache
• Smiling Ladies / Gentlemen
• Long Hair (Gentlemen only)
• Carrying/Having Leather Bag
• Wearing Blue Dress
• Long Hair (Ladies only)
• The Handsome / Beautiful
• Wearing Red Tie
• Tallest in your Row
Icebreaker
LGLG
Profile of CommunicatorProfile of Communicator
Exercise
What is Communication is all about….What is Communication is all about….
Speaking(30%) Listening & Observing(45%)
Reading (16%) Writing (9%)
It is about Connecting….It is about Connecting….
Communication - MeaningCommunication - Meaning
• Communication is a dynamic process…
• through this process we convey a thought or feeling to
someone else.
• how it is received depends… on a set of events, stimuli, that
person is exposed to…
• ex: (Next Slide)
It is very hot.It is very hot.
How the reader perceives and interprets the written text?
Why Communication is Important? How will it help you?Why Communication is Important? How will it help you?
• Anticipate Problems
• Make Decisions
• Coordinate Workflow
• Supervise others
• Develop Relationships
• Manage Knowledge, Ideas & Creativity
• Create a Clear Vision and Energize employees
• Promote Products & Services
Importance of Communication in BusinessImportance of Communication in Business
• At some point you will
encounter people or
customer who are rude or
difficult to communicate
with . In those instances, it
is more important than
ever to demonstrate
professionalism.
Check your Communication in the following situation: What & How ?Check your Communication in the following situation: What & How ?
– In a classroom with known friends
– In a meeting room with unknown people
– At a picnic, with family
– In the chambers of an authoritative personality
– Making a presentation before a group
– With people who are more knowledgeable and smart
than you
– At home…!!
What you Say & How is important in Business CommunicationWhat you Say & How is important in Business Communication
• “What about that
Report?”
• “We want more share”
• “You are always late”
• “I will make sure I look
into it”
• What you say
• How you say
• When you say
• When to stop
Direction without the MapDirection without the Map
Activity
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