iAllWays™ Mobility Software Platform
1
Overview
of
iPath’s Patent Pending Technology based on Unified Communication
Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 1
What is iAllWays™
• iAllWaysTM is an Enterprise Mobility Software Platform for creating context aware mobile solutions.
• Mobility solutions can be configured to address:• Information to be ‘pushed’ including-
• Information delivery on periodic basis
• Alert of an event
• Information delivery consequent to an event
• Information On Demand including
• Access to Information
• Related Information
• Data Update / Data capture
2iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications
Copyright 2008-11 iPath Technologies All Rights Reserved
Founding Mantras of iAllWays™
Copyright 2008-11 iPath Technologies All Rights Reserved 3iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications
•Information should follow people
•Exchange information•Between Any Source and Any Device•Anytime, Anywhere•Across Data & Voice
•Enable related actions to be performed around information delivered
•Make the “Enterprise” (People & Information) available on demand.
iAllWays™ Mobility Solutions Software Platformfor Any Time, Any Where Mobile Solutions on Any Device
4
iAllWays™
Multiple Business Systems
Email Policy AdminPricing System
Agent Management
Web Services, APIs, Stored Procedures, etc.
Multiple Third-party Systems
Maps PaymentData &
StatisticsOthers …
Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications
Mobile Handsets
PULL
Information Access
Related Information
Data Capture
Updates
PUSH
Information Delivery
Alerts
Notifications
Email SMS Mob Browser / App Instant Messaging VoiceChannels
Modes
Devices
Multi BackendSystems
Tablets Landline Phones Laptops / PCs
Java Blackberry Windows iPhone iPad UMPCAndroid
iAllWays™ is context aware as in..
Context is User - centric
Context will be determined, either by-
External event, which prompts User to access information, or
Internal event in the enterprise system, which is notified to User.
Thus the primary information service may be:
Pull :
On-demand Access to information
Approvals / Data Update / Data capture
Push – Information sent to the User :
Event related : Alert / Notification of an event or consequent to an event
Periodic Notification
Contextual Mobility is the secondary information service directly related to the information in the primary service, and includes: Access to Related Information, and / or Related People
Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 5
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications
6
IAW Run Time Engine
iDeployAllWays
iConfigAllWaysSolution Admin
iAllWays™ Mobility Software Platform Components
IAW Scheduler
IAW On-demand
Engine
iAllWays™ Platform
Copyright 2008-11 iPath Technologies All Rights Reserved
iAllWaysManager
iAllWays™ - Key Features
7iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications
• Mobility solution will be Context aware
• Blended delivery of Information & Communication
• Orchestrate sequence of Experiences, including across communication channels
• Supports Multi Device
– Mobile Device / Landline phone / PC….
• Supports Multi Channel
– Email / SMS / IVR / M App / M Browser / IM…
• Supports Multi Mode
– Push , Pull , Interactive & Asynchronous
• Mobilize Multiple Data sources
– Internal Enterprise Systems
– External 3rd Party Systems
• Mobility solutions are configured with zero coding effort. When required -
• Deepen already configured functionality
• Add new business functionality
• Highly replicable approach to mobilizing business processes
• Retrofit on existing Applications & Infrastructure
• Multiple solutions but Single technology
lifecycle to manage
• Personalization capability
Copyright 2008-11 iPath Technologies All Rights Reserved
ENTERPRISE MOBILITY WITH IALLWAYS™ (IAW)
Mobility solutions seek to mobile enable people and business processes for an enterprise.
Presented here are a few Use Cases:•Flight Cancellation
•Life Insurance
•Performance Review
•SLA Breach
8iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved
FLIGHT CANCELLATION
Scenario #1
Two passengers in the airport’s departure lounge awaiting boarding call - John from Economy class and Paul from Business class.
There is an announcement on the PA system ……
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 9Copyright 2008-11 iPath Technologies All Rights Reserved
Night 10:10 PMSimultaneously
John & Paul get a
Text Message
Awaiting Boarding Call - Flight CanceledJohn of economy class & Paul of business class
Flight Cancellation
announcement
“ Dear Mr John, Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. For more choices, please click on http://............
“ Dear Mr Paul, Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. For more choices, please click on http://............
Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. Click here for :• Other flights leaving in 2hours
•List of flights• Hotels in the city
•Address & contacts
Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. Click here to talk to special customer care :• CONNECT to Customer Care
Customer Care executive comes on line, gives other flight options & arranges alternative flight as requested . If Paul chooses, he is given details of Hotels available and gets required arrangement
SMS Text
Mob Browser
Mob Browser
SMS Text
Paul
John
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 10Copyright 2008-11 iPath Technologies All Rights Reserved
LIFE INSURANCE
Scenario #2
Udaya Rao, a Financial Advisor with ABC Insurance Ltd. is in a meeting with Praveen Saldhana .
Praveen is basically convinced of need to buy a policy and asks Udaya to send him a quote. Udaya realizes that he should close the deal immediately instead of sending a proposal …………………
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 11Copyright 2008-11 iPath Technologies All Rights Reserved
Information Request Using Custom Mobile App
Information Request Using Short Messaging (SMS)
Information Access - Pricing Information :3 different Options
Information Request Using Custom Mobile Browser
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 12Copyright 2008-11 iPath Technologies All Rights Reserved
Inform relevant people when policy is issued:use multiple delivery channels
Policy Issue – Email to CustomerPolicy Issue – SMS to Customer
Related Event:
Commission to Advisor on
Policy Issue - SMS
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 13Copyright 2008-11 iPath Technologies All Rights Reserved
PERFORMANCE REVIEW
Scenario #3
At the end of each day, report on the business done for the day needs to be sent to the entire Sales Team according to each person’s role & responsibility.
See how this is facilitated by iAllWays™ ….
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 14Copyright 2008-11 iPath Technologies All Rights Reserved
Periodic Sales Report – Delivery & Review …1/2
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 15Copyright 2008-11 iPath Technologies All Rights Reserved
Associate
Director
Territory
Manager
Periodic Sales Report – Delivery & Review …..2/2
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 16Copyright 2008-11 iPath Technologies All Rights Reserved
SLA BREACH
Scenario #4
A customer has logged in a service request . The service ticket has been allocated to an Analyst. Problem however does not get resolved as per agreed SLA parameters.
The Service Desk Manager who is travelling, gets alerted by the Service Management platform through an iAllWays™ mobility solution.
How the iAllWays™ solution assists the SDM on the move is shown here….
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 17Copyright 2008-11 iPath Technologies All Rights Reserved
SLA Breach Management … 1/3
Service Desk Manager
gets an SMS
Alert of potential SLA Breach
First option gives details of
SLA Breach
Clicking on link leads to
several options
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SLA Breach Management … 2/3
To get more info he takes next option to
talk to the Analyst working the case
Seeing that the Analyst will not be able to
solve the problem in time, SDM decides to
reallocate the job to another analyst
On choosing to reallocate, he gets
details of available Analysts & their
work load. He selects one of them.
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 19Copyright 2008-11 iPath Technologies All Rights Reserved
SLA Breach Management … 3/3
The reallocation is confirmed and
an Alert is sent by the system to
the new Analyst , Micheal Using the details given in the confirmation,
SDM connects with Micheal to apprise him
of what needs to be done.
Finally, using the next option, SDM
connects with the Customer and
provides an update of actions taken.
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 20Copyright 2008-11 iPath Technologies All Rights Reserved
iAllWays™ - Key Benefits
• No direct exposure to enterprise database
• No programming ; solutions are configuration driven
• Rapid Roll-Out
• Incremental Roll-Out
• Support for all mobile devices
• Leverage on all communication technologies
• Seamless transition from one communication channel to another• SMS to Mob Browser to IVR
• Delivery of only relevant Information , People & Options
• Differential information delivery
iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 21Copyright 2008-11 iPath Technologies All Rights Reserved
Thank You
22Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications
iPath Technologies Pvt. [email protected]