Enterprise Mobility Software Platform: iAllWays(tm)

iAllWays™ Mobility Software Platform

1

Overview

of

iPath’s Patent Pending Technology based on Unified Communication

Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 1

What is iAllWays™

• iAllWaysTM is an Enterprise Mobility Software Platform for creating context aware mobile solutions.

• Mobility solutions can be configured to address:• Information to be ‘pushed’ including-

• Information delivery on periodic basis

• Alert of an event

• Information delivery consequent to an event

• Information On Demand including

• Access to Information

• Related Information

• Data Update / Data capture

2iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications

Copyright 2008-11 iPath Technologies All Rights Reserved

Founding Mantras of iAllWays™

Copyright 2008-11 iPath Technologies All Rights Reserved 3iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications

•Information should follow people

•Exchange information•Between Any Source and Any Device•Anytime, Anywhere•Across Data & Voice

•Enable related actions to be performed around information delivered

•Make the “Enterprise” (People & Information) available on demand.

iAllWays™ Mobility Solutions Software Platformfor Any Time, Any Where Mobile Solutions on Any Device

4

iAllWays™

Multiple Business Systems

Email Policy AdminPricing System

Agent Management

Web Services, APIs, Stored Procedures, etc.

Multiple Third-party Systems

Maps PaymentData &

StatisticsOthers …

Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications

Mobile Handsets

PULL

Information Access

Related Information

Data Capture

Updates

PUSH

Information Delivery

Alerts

Notifications

Email SMS Mob Browser / App Instant Messaging VoiceChannels

Modes

Devices

Multi BackendSystems

Tablets Landline Phones Laptops / PCs

Java Blackberry Windows iPhone iPad UMPCAndroid

iAllWays™ is context aware as in..

Context is User - centric

Context will be determined, either by-

External event, which prompts User to access information, or

Internal event in the enterprise system, which is notified to User.

Thus the primary information service may be:

Pull :

On-demand Access to information

Approvals / Data Update / Data capture

Push – Information sent to the User :

Event related : Alert / Notification of an event or consequent to an event

Periodic Notification

Contextual Mobility is the secondary information service directly related to the information in the primary service, and includes: Access to Related Information, and / or Related People

Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 5

iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications

6

IAW Run Time Engine

iDeployAllWays

iConfigAllWaysSolution Admin

iAllWays™ Mobility Software Platform Components

IAW Scheduler

IAW On-demand

Engine

iAllWays™ Platform


iAllWaysManager

iAllWays™ - Key Features

7iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications

• Mobility solution will be Context aware

• Blended delivery of Information & Communication

• Orchestrate sequence of Experiences, including across communication channels

• Supports Multi Device

– Mobile Device / Landline phone / PC….

• Supports Multi Channel

– Email / SMS / IVR / M App / M Browser / IM…

• Supports Multi Mode

– Push , Pull , Interactive & Asynchronous

• Mobilize Multiple Data sources

– Internal Enterprise Systems

– External 3rd Party Systems

• Mobility solutions are configured with zero coding effort. When required -

• Deepen already configured functionality

• Add new business functionality

• Highly replicable approach to mobilizing business processes

• Retrofit on existing Applications & Infrastructure

• Multiple solutions but Single technology

lifecycle to manage

• Personalization capability


ENTERPRISE MOBILITY WITH IALLWAYS™ (IAW)

Mobility solutions seek to mobile enable people and business processes for an enterprise.

Presented here are a few Use Cases:•Flight Cancellation

•Life Insurance

•Performance Review

•SLA Breach

8iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved

FLIGHT CANCELLATION

Scenario #1

Two passengers in the airport’s departure lounge awaiting boarding call - John from Economy class and Paul from Business class.

There is an announcement on the PA system ……

iPath’s iAllWays end-to-end information flow technology is covered by pending patent applications 9Copyright 2008-11 iPath Technologies All Rights Reserved

Night 10:10 PMSimultaneously

John & Paul get a

Text Message

Awaiting Boarding Call - Flight CanceledJohn of economy class & Paul of business class

Flight Cancellation

announcement

“ Dear Mr John, Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. For more choices, please click on http://............

“ Dear Mr Paul, Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. For more choices, please click on http://............

Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. Click here for :• Other flights leaving in 2hours

•List of flights• Hotels in the city

•Address & contacts

Regret to inform cancellation of Flt. XJ 123 to Mumbai due to technical reasons. Click here to talk to special customer care :• CONNECT to Customer Care

Customer Care executive comes on line, gives other flight options & arranges alternative flight as requested . If Paul chooses, he is given details of Hotels available and gets required arrangement

SMS Text

Mob Browser

Mob Browser

SMS Text

Paul

John


LIFE INSURANCE

Scenario #2

Udaya Rao, a Financial Advisor with ABC Insurance Ltd. is in a meeting with Praveen Saldhana .

Praveen is basically convinced of need to buy a policy and asks Udaya to send him a quote. Udaya realizes that he should close the deal immediately instead of sending a proposal …………………


Information Request Using Custom Mobile App

Information Request Using Short Messaging (SMS)

Information Access - Pricing Information :3 different Options

Information Request Using Custom Mobile Browser


Inform relevant people when policy is issued:use multiple delivery channels

Policy Issue – Email to CustomerPolicy Issue – SMS to Customer

Related Event:

Commission to Advisor on

Policy Issue - SMS


PERFORMANCE REVIEW

Scenario #3

At the end of each day, report on the business done for the day needs to be sent to the entire Sales Team according to each person’s role & responsibility.

See how this is facilitated by iAllWays™ ….


Periodic Sales Report – Delivery & Review …1/2


Associate

Director

Territory

Manager

Periodic Sales Report – Delivery & Review …..2/2


SLA BREACH

Scenario #4

A customer has logged in a service request . The service ticket has been allocated to an Analyst. Problem however does not get resolved as per agreed SLA parameters.

The Service Desk Manager who is travelling, gets alerted by the Service Management platform through an iAllWays™ mobility solution.

How the iAllWays™ solution assists the SDM on the move is shown here….


SLA Breach Management … 1/3

Service Desk Manager

gets an SMS

Alert of potential SLA Breach

First option gives details of

SLA Breach

Clicking on link leads to

several options



To get more info he takes next option to

talk to the Analyst working the case

Seeing that the Analyst will not be able to

solve the problem in time, SDM decides to

reallocate the job to another analyst

On choosing to reallocate, he gets

details of available Analysts & their

work load. He selects one of them.



The reallocation is confirmed and

an Alert is sent by the system to

the new Analyst , Micheal Using the details given in the confirmation,

SDM connects with Micheal to apprise him

of what needs to be done.

Finally, using the next option, SDM

connects with the Customer and

provides an update of actions taken.


iAllWays™ - Key Benefits

• No direct exposure to enterprise database

• No programming ; solutions are configuration driven

• Rapid Roll-Out

• Incremental Roll-Out

• Support for all mobile devices

• Leverage on all communication technologies

• Seamless transition from one communication channel to another• SMS to Mob Browser to IVR

• Delivery of only relevant Information , People & Options

• Differential information delivery


Thank You

22Copyright 2008-11 iPath Technologies All Rights ReservediPath’s iAllWays end-to-end information flow technology is covered by pending patent applications

iPath Technologies Pvt. [email protected]

Enterprise Mobility Software Platform: iAllWays(tm)

Technology

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inform cancellation

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