Presented by Kubisys, Inc.
DEVOPS IN THE LEGAL VERTICALManaging Change and Mitigating Risk
THE PRESENTERSJeff Martinik(SVP Sales, Kubisys Inc.)
Shinichi Urano(Chief Scientist, Kubisys Inc.)
PART IDOGMAS IN LEGAL
TECH
3 DOGMAS
IT = Cost Center
IT Change = Risk
Process =
Solution
Perception:Top category for how IT is viewed is “as an expense.”
IT = COST CENTER
38%“As an expense”
What we do:Follow the mandate to cut cost and drive efficiency through process improvements.
What we want to do:Send the message: “IT adds value!” (14%)
2012 ILTA Tech Survey:Management’s view of IT
Perception:Change is Hard.
Change is Risky.
IT CHANGE = RISK2012 ILTA Tech Survey:Three biggest annoyances
What we do:Create change control processes and work hard to manage user expectations.
What we want to do:Send the message: “IT changes are safe, and good for the firm.”
PROCESS = SOLUTION
image: nataliej@flickr
Perception:We need cost efficiency.
We need risk mitigation.
What we do:Build processes to optimize resources, bring predictable outcomes.
(e.g., ITIL v3)
What we want to do:Too much process has downsides – stifle innovation.
Isn’t there a better way?
PART IIA STORY
Henry Kremer
In 1959
£ 50,000
One mile
image: RAeS collection
In 17 Years
50 crashes
= 50 x
In 1976
Paul MacCready
Gossamer Condor
“Problem is that we don’t understand the problem.”
In just 6 months
222 “crashes”
= 1 success= £50,000
PART IIIDEVOPS
BORN IN THE CLOUD25 Developers making10+ deploys a day
COMING TO AN IT ORG NEAR YOU…
Source: @RealGeneKim
WHAT IT’S DOING
Source: Puppet Labs
WHAT DOES DEVOPS LOOK LIKE?
Dev DevDev
Test TestTest
Deploy DeployDeploy
Dev
Test
Deploy
TRADITIONAL DevOps
HOW TO IMPLEMENT DEVOPSIn Two Easy Steps:1.Change the Culture2.Automate Everything
OK, Not So Easy…
CULTURAL CHALLENGE
Ops Dev
Ops
Dev
As Seen By
Images: mtfrazier@flickr, Theophilos@flickr, WDOT@flickr, judge_mental@flickr, Concept: Cameron Haight
• Break Down Barriers• Establish Common Goals• Stop Silo Mentality
BRIDGING CULTURE
“The performance of any individual is to be judged in terms of his contribution to the aim of the system, not on his individual performance.”
YES, MANAGEMENT SHOULD KNOW…
W. Edwards Deming
THANKS FOR LISTENING!Upcoming Kubisys and ILTA August Events
• August 6th 1:00pm EDT - Product Webinar
• August 18th to 22nd - ILTA Catalyst 2013Meet with us!8/22 (Thursday) GENOA room on thePromenade Level