DevOps in the legal vertical

Presented by Kubisys, Inc.

DEVOPS IN THE LEGAL VERTICALManaging Change and Mitigating Risk

THE PRESENTERSJeff Martinik(SVP Sales, Kubisys Inc.)

Shinichi Urano(Chief Scientist, Kubisys Inc.)

PART IDOGMAS IN LEGAL

TECH

3 DOGMAS

IT = Cost Center

IT Change = Risk

Process =

Solution

Perception:Top category for how IT is viewed is “as an expense.”

IT = COST CENTER

38%“As an expense”

What we do:Follow the mandate to cut cost and drive efficiency through process improvements.

What we want to do:Send the message: “IT adds value!” (14%)

2012 ILTA Tech Survey:Management’s view of IT

Perception:Change is Hard.

Change is Risky.

IT CHANGE = RISK2012 ILTA Tech Survey:Three biggest annoyances

What we do:Create change control processes and work hard to manage user expectations.

What we want to do:Send the message: “IT changes are safe, and good for the firm.”

PROCESS = SOLUTION

image: nataliej@flickr

Perception:We need cost efficiency.

We need risk mitigation.

What we do:Build processes to optimize resources, bring predictable outcomes.

(e.g., ITIL v3)

What we want to do:Too much process has downsides – stifle innovation.

Isn’t there a better way?

PART IIA STORY

Henry Kremer

In 1959

£ 50,000

One mile

image: RAeS collection

In 17 Years

50 crashes

= 50 x

In 1976

Paul MacCready

Gossamer Condor

“Problem is that we don’t understand the problem.”

In just 6 months

222 “crashes”

= 1 success= £50,000

PART IIIDEVOPS

BORN IN THE CLOUD25 Developers making10+ deploys a day

COMING TO AN IT ORG NEAR YOU…

Source: @RealGeneKim

WHAT IT’S DOING

Source: Puppet Labs

WHAT DOES DEVOPS LOOK LIKE?

Dev DevDev

Test TestTest

Deploy DeployDeploy

Dev

Test

Deploy

TRADITIONAL DevOps

HOW TO IMPLEMENT DEVOPSIn Two Easy Steps:1.Change the Culture2.Automate Everything

OK, Not So Easy…

CULTURAL CHALLENGE

Ops Dev

Ops

Dev

As Seen By

Images: mtfrazier@flickr, Theophilos@flickr, WDOT@flickr, judge_mental@flickr, Concept: Cameron Haight

• Break Down Barriers• Establish Common Goals• Stop Silo Mentality

BRIDGING CULTURE

“The performance of any individual is to be judged in terms of his contribution to the aim of the system, not on his individual performance.”

YES, MANAGEMENT SHOULD KNOW…

W. Edwards Deming

THANKS FOR LISTENING!Upcoming Kubisys and ILTA August Events

• August 6th 1:00pm EDT - Product Webinar

• August 18th to 22nd - ILTA Catalyst 2013Meet with us!8/22 (Thursday) GENOA room on thePromenade Level