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Designing a Drama Free Workplace
Presented by:
Kirsten E. Ross, MLIR, SPHRLeadership & Human Resource Coach
If you cannot hear the presentation
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January 13, 2011
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Have You Experienced Drama at Work?
VOTEOn the right side of your screen
What Causes Workplace Drama?
Drama Outside the Workplace
Process Problems
Unfocused Time
Inconsistency
Inadequate Communication
People Problems
Tolerating all of the Above
We’ll Work From 3 Basic Assumptions
People want to feel like they are:
1. Doing a good job
2. Part of something bigger than themselves
3. Respected, Trusted & Appreciated
Drama Free Formula
Create the Environment
Create Inspiration
Foster Participation
Address People Problems
Create the Environment
Focus on the 3 Assumptions:
1. Doing a good job
2. Part of Something Bigger than Themselves
3. Respected, Trusted, Appreciated
Simple Celebrations
Pat on the back
Thumbs up
Send a note
Send an email
Give praise in a meeting in front of co-workers
Gift Card
“Great Job”
High Five
“I appreciate You”
Long lunch
Catered lunch
Leave early
Training class
Book
Wow Board
Team Huddle
Choose Music
Special Button
Pizza Party
Recognition Program
Bell or Whistle (pleasant sound)
Balloons
Which one are You?
Create Inspiration
Feel Inspiration
Maintain Inspiration
Share Inspiration
Feel Inspiration
Why Do you Do What You Do?> Passion 20% Cerebral – 80% Emotion> Tug at your heart> Call to action – I can’t stand this!
Clear Mission & Vision
Maintain Inspiration
Your Expectations
Your Experience
Share Inspiration
Let them FEEL it!
Let them SEE it!
Let them participate in it!> Attach each task to the Big Purpose
Foster Participation
Clear, Consistent Expectations
Great Delegation> What> How (Optional)> By When> Communication loop
Autonomy/Freedom
Everything Ties to Mission - No Dirt Piles
The ABC’s of Addressing Your People Problems
Adjust Your Mindset
Bust the 4 D’s Of Discipline Avoidance
Create Consistency
Problem employees take up ___% of an HR professional’s time:
VOTEOn the right side of your screen
Problem employees typically make up 20% of the workforce.
1. 20%
2. 50%
3. 80%
4. 100%
Adjust Your Mindset
You Have Power – Reclaim It!
Communicate Expectations – Raise the Bar
Tolerate Nothing Less than Excellence – You have Important Work To do!
Be Intentional about Accommodations
Your Team Members Have Choices!
No Guilt
Bust the 4 D’s of Discipline Avoidance
Denial
Defensiveness
Deflection
De-Friending
Create Consistency
HR Policy Manual> Attendance> Customer Service Standards> Dress Codes> Cell Phone/Internet
Performance Improvement Plan
Progressive Discipline Process
Consult with a Professional when Needed
Drama Free – It Can Be
Create a Positive Environment
Get Inspired
Inspire Your Team
Foster Participation
Address People Problems
Enjoy!
Thank You and Questions?
Kirsten E. Ross, MLIR, SPHR
Phone: 586.558.6683
Website: www.FocusForwardCoaching.com
Free Newsletter: [email protected]
“From People Problems to Productivity”
