Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Creating Great Employee Experiences Pamela Stroko
Vice-President Mid-Market HCM Transformation & Thought
Leadership Oracle Confidential Internal/Restricted/Highly
Restricted
Slide 2
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | 2015 Great job market and good economics Strongest GDP
in a decade 58 straight months of private sector job growth
Unemployment rate of 5.6% Healthcare costs are at historic lows
Over 3.2 Million new jobs added in 2014 alone Trend of educating
for jobs We have a talent centric economy Its good and its going to
get better US Bureau of Labor Statistics, 2015
Slide 3
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | The New Job Market Jan. 2014:3.7Munfilled jobs in the
US May 2014: 3.9M unfilled jobs in the US July 2014: 4.6M unfilled
jobs in the US January 2015: 5M unfilled jobs in the US NBC News,
Chicago, July 2014; CNN 2015 In 2007 there were 7 people for every
open job July 2014 there are 2 people for every open job
Slide 4
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | 2015 Talent Headlines 52% of workers say they will
actively look for a job this year 25-30% of the workforce could be
categorized as passive job seekers We have a scarcity/surplus at
the same time Talent attraction and retention is all about
development and careers It still is about engagement,
collaboration, moving to social and mobile Changes in how we do
performance management will impact traditional manager and employee
roles
Slide 5
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | More career opportunity Flexibility Care about me,
mentor me, coach me More meaningful work that contributes to
community and society More job challenges and satisfaction Help me
grow in place More interest in enhancing general employability Pay
me fairly Kaye & Smith, Career Systems International, 2012
Slide 6
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Moments That Matter
Slide 7
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | The Power of HR with the Mind of a Marketer
Slide 8
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Marketers seek to understand the customer experience
They map customer experiences Jim Tincher, Heart of the Customer,
2013
Slide 9
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | As HR Leaders we need to understand the Employee
Experience Image from Blueprint for a Human Workplace, 2013 See
your organization through your employees eyes Understand and the
touch points in your organization and the impact that they have
What is the employee experience across those touch points? Capture
attitudes and emotions Focus on the true needs of employees
Slide 10
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | What are people looking for in todays talent
market?
Slide 11
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | What describes the experience of your people? W.L.
Gore
Slide 12
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | What describes who you are and why people should join
your company? Chateau Gardens; Brandy Agerbeck-graphic
Slide 13
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Collaboration Connection Belonging
Slide 14
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Create a great experience: Innovate how we do
performance management Image: middlemarketcenter
Slide 15
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Globoforce, 2013
Slide 16
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. |
Slide 17
What would you do if you had a relationship with someone you
really cared about and wanted to stay connected to them over time?
Understand their goals, aspirations, what they care about, what
they want out of their careers, what is important in their lives
You would want to know how you could helpyou would coach, mentor,
and support them You would have honest conversations and they would
be realno scriptsreal connection You would support their learning
and development
Slide 18
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | How can performance management become more employee
centric?
Slide 19
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | The Employee Owned Performance Conversations Employees
direct the conversation They obtain and share 360-feedback with
managers They drive the conversationdocument action items Employees
proactively seek feedback and coaching from peers They have the
capacity to reflect on their performance having had regular
conversations throughout the year They schedule the conversations
and document them CEB, 2014
Slide 20
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | We need to go from an event to a real dialogue
Connection and relevance Frequent Feedback Honestygreat
dialoguegreat questions Aspirations Cerebral Engagement Social and
mobile Collaboration Star Trek Into Darkness, 2013
Slide 21
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | How does social and mobile create a great employee
experience? Graphic, Webseonanalytics
Slide 22
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | The Power of Mobile 92% of the entire world has a cell
phone; 2.6 billion mobile devices (cell phone and tablets) Mobile
workers on average work 240 more hours a year than non- mobile
workers 72% of workers use a mobile device daily while at the
office Mobile users are twice as engaged in social media as regular
users Over 200,000 texts are sent every secondon average it takes 3
days to get a response via e-mail, a text is answered in less than
3 minutes Data source: Talent Minded/Career Builder; CNN 2015
Slide 23
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | The Mobile Job Seeker 86% of job seekers want to search
for a job on a mobile device 1 in 5 searches starts on a mobile
phone Only 33% of companies have social/mobile job search
capabilities 42% of Millennials will not join and organization that
does not have social and mobile capability Mobile Recruitment
Conference, UK, 2013
Slide 24
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Getting to great experiences Olympus Photo Gallery
Slide 25
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Real connection happens when you understand your people
Do you know what energizes and drives your people? Is the culture
flexible enough to allow for different ways of working? Are people
happy with their work situation? Do people have challenging work
that leverages their strengths? Do people know that they matter how
are you communicating that?
Slide 26
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Do you have development plans that are focused on the
current role and longer term career development? Do you check-in
with people formally and informally? Do you know what is important
to your people? Are you passionate about the organization and your
work? Do you have career development pathways in the organization
and do you have a way to prepare people for future roles? What
every manager should know and do.
Slide 27
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | Is your Organization Simply Irresistible??
Slide 28
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | 51% of people that take a new job have buyers remorse.
83% of them leave the job within the first year
Slide 29
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | The Power of Mobile and Social to create a great
employee and customer experience
Slide 30
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | What made Starfleet so unique? Star Trek is a
production of Paramount Pictures
Slide 31
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | What is your great experience going to be???? Europe
Economic Initiative, 2013
Slide 32
Copyright 2014 Oracle and/or its affiliates. All rights
reserved. | [email protected]