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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Creating Great Employee Experiences Pamela Stroko Vice-President Mid-Market HCM Transformation & Thought Leadership Oracle Confidential – Internal/Restricted/Highly Restricted
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Creating Great Employee Experiences Pamela Stroko Vice-President Mid-Market HCM Transformation.

Dec 25, 2015

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  • Slide 1
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Creating Great Employee Experiences Pamela Stroko Vice-President Mid-Market HCM Transformation & Thought Leadership Oracle Confidential Internal/Restricted/Highly Restricted
  • Slide 2
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | 2015 Great job market and good economics Strongest GDP in a decade 58 straight months of private sector job growth Unemployment rate of 5.6% Healthcare costs are at historic lows Over 3.2 Million new jobs added in 2014 alone Trend of educating for jobs We have a talent centric economy Its good and its going to get better US Bureau of Labor Statistics, 2015
  • Slide 3
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | The New Job Market Jan. 2014:3.7Munfilled jobs in the US May 2014: 3.9M unfilled jobs in the US July 2014: 4.6M unfilled jobs in the US January 2015: 5M unfilled jobs in the US NBC News, Chicago, July 2014; CNN 2015 In 2007 there were 7 people for every open job July 2014 there are 2 people for every open job
  • Slide 4
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | 2015 Talent Headlines 52% of workers say they will actively look for a job this year 25-30% of the workforce could be categorized as passive job seekers We have a scarcity/surplus at the same time Talent attraction and retention is all about development and careers It still is about engagement, collaboration, moving to social and mobile Changes in how we do performance management will impact traditional manager and employee roles
  • Slide 5
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | More career opportunity Flexibility Care about me, mentor me, coach me More meaningful work that contributes to community and society More job challenges and satisfaction Help me grow in place More interest in enhancing general employability Pay me fairly Kaye & Smith, Career Systems International, 2012
  • Slide 6
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Moments That Matter
  • Slide 7
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | The Power of HR with the Mind of a Marketer
  • Slide 8
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Marketers seek to understand the customer experience They map customer experiences Jim Tincher, Heart of the Customer, 2013
  • Slide 9
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | As HR Leaders we need to understand the Employee Experience Image from Blueprint for a Human Workplace, 2013 See your organization through your employees eyes Understand and the touch points in your organization and the impact that they have What is the employee experience across those touch points? Capture attitudes and emotions Focus on the true needs of employees
  • Slide 10
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | What are people looking for in todays talent market?
  • Slide 11
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | What describes the experience of your people? W.L. Gore
  • Slide 12
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | What describes who you are and why people should join your company? Chateau Gardens; Brandy Agerbeck-graphic
  • Slide 13
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Collaboration Connection Belonging
  • Slide 14
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Create a great experience: Innovate how we do performance management Image: middlemarketcenter
  • Slide 15
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Globoforce, 2013
  • Slide 16
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. |
  • Slide 17
  • What would you do if you had a relationship with someone you really cared about and wanted to stay connected to them over time? Understand their goals, aspirations, what they care about, what they want out of their careers, what is important in their lives You would want to know how you could helpyou would coach, mentor, and support them You would have honest conversations and they would be realno scriptsreal connection You would support their learning and development
  • Slide 18
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | How can performance management become more employee centric?
  • Slide 19
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | The Employee Owned Performance Conversations Employees direct the conversation They obtain and share 360-feedback with managers They drive the conversationdocument action items Employees proactively seek feedback and coaching from peers They have the capacity to reflect on their performance having had regular conversations throughout the year They schedule the conversations and document them CEB, 2014
  • Slide 20
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | We need to go from an event to a real dialogue Connection and relevance Frequent Feedback Honestygreat dialoguegreat questions Aspirations Cerebral Engagement Social and mobile Collaboration Star Trek Into Darkness, 2013
  • Slide 21
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | How does social and mobile create a great employee experience? Graphic, Webseonanalytics
  • Slide 22
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | The Power of Mobile 92% of the entire world has a cell phone; 2.6 billion mobile devices (cell phone and tablets) Mobile workers on average work 240 more hours a year than non- mobile workers 72% of workers use a mobile device daily while at the office Mobile users are twice as engaged in social media as regular users Over 200,000 texts are sent every secondon average it takes 3 days to get a response via e-mail, a text is answered in less than 3 minutes Data source: Talent Minded/Career Builder; CNN 2015
  • Slide 23
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | The Mobile Job Seeker 86% of job seekers want to search for a job on a mobile device 1 in 5 searches starts on a mobile phone Only 33% of companies have social/mobile job search capabilities 42% of Millennials will not join and organization that does not have social and mobile capability Mobile Recruitment Conference, UK, 2013
  • Slide 24
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Getting to great experiences Olympus Photo Gallery
  • Slide 25
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Real connection happens when you understand your people Do you know what energizes and drives your people? Is the culture flexible enough to allow for different ways of working? Are people happy with their work situation? Do people have challenging work that leverages their strengths? Do people know that they matter how are you communicating that?
  • Slide 26
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Do you have development plans that are focused on the current role and longer term career development? Do you check-in with people formally and informally? Do you know what is important to your people? Are you passionate about the organization and your work? Do you have career development pathways in the organization and do you have a way to prepare people for future roles? What every manager should know and do.
  • Slide 27
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | Is your Organization Simply Irresistible??
  • Slide 28
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | 51% of people that take a new job have buyers remorse. 83% of them leave the job within the first year
  • Slide 29
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | The Power of Mobile and Social to create a great employee and customer experience
  • Slide 30
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | What made Starfleet so unique? Star Trek is a production of Paramount Pictures
  • Slide 31
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | What is your great experience going to be???? Europe Economic Initiative, 2013
  • Slide 32
  • Copyright 2014 Oracle and/or its affiliates. All rights reserved. | [email protected]