What is communication?
Communication is a 2 – way interaction between two parties
to transmit information and mutual understanding between
themselves© PhotoDisc
One-way and two-way communication
• Information flows only in one direction –from the sender to the receiver with no feedback
• A much common way of communication because it is faster and easier for the sender and there is no trouble from disagreement.
• There may be mistakes in transmission of information.
One-way communication One-way communication
• A process in which information flows in two-directions –the receiver provides feedback and the sender receptive to the feedback.
• It is more accurate and fewer mistakes in transmission.
• But it is time-consuming and more difficult for the sender.
One-way communicationOne-way communication
Two-way communicationTwo-way communication
One-way and two-way communication
Question for critical thinking
There are various types of written communication:
letters, memos, reports, forms, notice boards, internal magazines and newspapers. © PhotoDisc
Communication media
• Written communication media• Oral communication media
• Electronic communication media
© PhotoDisc
Communication Media• Communication
through: Letters,Memos, Reports, Forms , Notice boards and Internal magazines or newspapers
• Messages can be revised several times.
• The sender can not receive immediate feedback.
Written communication Written communication
Communication media• Face-to-face discussions,
telephone conservations, formal presentations and speeches
• Advantages: Questions can be asked and answered directly; feedback is immediate; and the sender’s attitude can be sensed.
• Disadvantages: few permanent records
Written communication Written communication
Oral communication Oral communication
• Communication through electronic media such as mobile phone, paging devises, lap top computers, E-mail, fax machines, and electronic notice boards
• Messages can be delivered instantly, over long distances, and to a large number of people.
• But not all people have can access to the media.
© PhotoDisc
Communication media
Written communication Written communication
Oral communication Oral communication
Electronic communication Electronic communication
Overcoming the communication barriers requires a vigilant
observation and thoughts of potential barriers in a particular instance of
communication.
State all the anticipated barriers that may have impact on your day-to-day
communication.
Strategies to overcome barriers will be different in different situations depending upon the type of barriers present.
Following are some of the important general strategies that will be commonly useful in all the situations to overcome the barriers of communication.
Taking the receiver more seriouslyCrystal clear message
Delivering messages skillfullyFocusing on the receiver
Using multiple channels to communicate instead of relying on
one channelEnsuring appropriate feedbackBe aware of your own state of
mind/emotions/attitude
In addition to removal of specific barriers to communication, the
following general guidelines may be helpful to facilitate
communication:
Have a positive attitude about communication. Defensiveness interferes with communication.
Work at improving communication skills. The communication model and discussion of barriers to communication provide the necessary knowledge to improve communication. This increased awareness of the potential for improving communication is the first step to better communication.
Include communication as a skill to be evaluated along with all the other
nursing skills for undergraduates.
Make communication goal oriented. Relational goals come first and pave
the way for other goals. When the sender and receiver have a
good relationship, they are much more likely to accomplish their
communication goals.
Experiment with communication alternatives. What works with one person may not work well with another. Use diverse communication channels, listening and feedback techniques.
Accept the reality of miscommunication. The best communicators fail to have perfect communication. They accept miscommunication and work to minimize its negative impacts.