Arne Åhlander
Coaching Teams to Self Organization
www.aqqurite.se!Twitter: @ArneAhl!
http://se.linkedin.com/in/[email protected]
–Henry Ford
”Coming together is a beginning; keeping together is a process; working together is success.”
Learning Objectives
❖ After attending this session, attendees will be able to!
❖ list different phases of team development!
❖ tell how to best possibly support and coach a team through the different phases!
❖ tell how you as a ScrumMaster can act in different situations
Team Maturity!
!
❖ List some differences between a mature team and an immature team?!
❖ What attributes do great teams have?
Models of Group Dynamics
❖ Evolution of Team Dynamics (Tuckman)!
❖ Wheelan´s Integrated Model of Group Development (IMGD)
Evolution of Team Dynamics❖ Forming
Individuals meet and learn about goals, opportunities. Little shared knowledge, no trust yet, strong desire for direction. !
❖ Storming Conflict and polarization around interpersonal issues, roles, goals, standards and processes.!
❖ Norming Team identity and cohesiveness develops, new standards evolve, and new roles are adopted.!
❖ Performing High degree of cooperation and interdependence. Goals are achieved smoothly and effectively with a minimum of conflict.
Forming❖ Team gets acquainted!
❖ introductions!❖ shared experiences!❖ personal interests!❖ personal histories!
!❖ Team defines the task/goal!
❖ outcomes!❖ explanation of goals!❖ tasks needed to be done!❖ resource and support!❖ time lines!❖ frequency of meetings
Members are flexible, agreeable, but untrusting and careful about what they say.!
No procedures for working together.
Storming❖ Team experiences conflict about:!
❖ Team purpose!❖ Team leadership!❖ Task assignments!❖ Team operations!
❖ Storming characteristics!❖ Communication becomes more honest.!❖ Disagreements become more frequent.!❖ People differentiate their personal
needs from those of the team.!❖ Morale dips as people begin to think
the team will never “get it together.
Forms of Storming❖ Negativity!
❖ Continual criticism of team activities.!❖ Dissatisfaction!
❖ with anything and everything. Can lead to negativity and other problems.!❖ Hostility!
❖ Can take form of a person being aggressive, argumentative, even threatening.!❖ Crisis Mode!
❖ Team operating style where anything and everything is a crisis. Team must come together and honestly confront the issues.!
❖ Shooting Down Ideas!❖ Common activity. Can be a sign of all the other forms.
Norming❖ Group has overcome differences and
agreed on how it will operate!❖ Team rules and norms established:!
❖ How can the team exceed the “standard” level of quality ?!
❖ What role each person is expected to play.!
❖ How group leadership will be addressed.!
❖ What types of communication will be used ?!
❖ What are the rules of communication ?!❖ How often the group will meet.
Performing❖ Working toward the goal the team has
established. (effective, efficient, healthy)!
❖ Team has established its goals and rules.!
❖ Team has developed a way to approach and resolve conflict.!
❖ Team can identify and solve problems outside the group.!
❖ Everybody knows their role, what is expected of them and the quality of work that must be done.!
❖ Communication is free and effective.
Wheelan´s Integrated Model of Group Development (IMGD)
Dependency & Inclusion
Counterde-pendency &
Fight
Trust & Structure
Work & Productivity
Concerns(about(safety((of(the(group)(and(inclusion(issues.
Conflict(is(an(inevitable(part(of(this(process.
Trust,(commitment(to(the(group,(willingness(to(cooperate
Intense(team(productivity(and(effectiveness
IMGD (Integrated Model of Group Development)
Dependency & Inclusion Counterde-
pendency & Fight
Trust & Structure
Work & Productivity
Pro
duct
ivit
y
High
Low
Focus on leader and relations
Focus on work and results
Group Assignment1. Form groups of six (6)!
2. Introduce yourself within the group!
3. Select a model!
4. Discuss what kind of support or possible coaching questions a team might benefit from in the different phases of the selected model.!
Please write your answers on flip chart papers
Pair Assignment
1. Pair with someone from another group!
2. Discuss what learnings you have made during this session!
3. Identify 2-5 things you can apply back home at your office!
4. Write down your identified things to apply
Conclusion
!
!
❖ Gather in a ring!
1. Catch the token!
2. Tell about one thing you will bring home!
3. Throw the token to next person
References
❖ Creating Effective Teams: A Guide for Members and Leaders, by Susan A. Wheelan http://amzn.com/8132110862!
❖ The Five Dysfunctions of a Team, by Patrick Lencioni http://amzn.com/0787960756
Arne Åhlander
Thank you!www.aqqurite.se!
Twitter: @ArneAhl!http://se.linkedin.com/in/arneahlander!
