Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYPractical Solutions Exceptional Quality
Contingent Network Services, LLCCapabilities Overview
A Global IT Services CompanySpecializing in WAN Management, Network Integration,
Logistics & Maintenance for Large Enterprises
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SPEED ACCURACY INTEGRITYWho We Are
A Global IT Services Companyspecializing in WAN management, network integration,
logistics & maintenance for large enterprises.
In a Sentence
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SPEED ACCURACY INTEGRITYWhat We Are
Anywhere. Fast.
In Two Words
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SPEED ACCURACY INTEGRITYCompany Overview
Founded 1984, Private, 85 Employees, Cincinnati, Ohio ~$25M Annual Sales, No Debt, Always Profitable
Major Service Lines: Network Integrator & Managed WAN
Provider 100% Employee Owned
Banking Services from PNC We Sell Results Backed Up by Lifetime Warranty
Contingent Network Services
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SPEED ACCURACY INTEGRITYOur History
Although Contingent has dramatically increased its capabilities over the last twenty-five years, our focus on exceeding customer expectation
has never changed.
1984 1991 1998 2000 2002 2004 2009
Founded on a multi-year fiber optic deployment
contract in Ohio with the Mead corporation.
Cables To Go services division rebranded as “Contingent Network
Services”
Contingent management team buys Contingent
division in July and becomes a standalone LLC
Contingent named to the 2008 Inc. 5000 and moves into its new, purpose-built, 50,000sqft headquarters
facility THELASTARGROUP, Inc.
The Lastar Group, Inc purchased by manufacturer Cables To Go & together
they form “Lastar, Inc.”
CTG
Contingent launches distributed enterprise professional services
platform called “LANWorX”
Contingent launches innovative Managed WAN Services platform called
“EverWorX”
25 Years of Doing Difficult Things Well
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SPEED ACCURACY INTEGRITYOur Mission
To profitably provide our Clients with
practical, high quality, cost-effective network
services wherever and whenever needed for
reliable, enterprise-wide communications all
through a centralized source of real-time
business intelligence.
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SPEED ACCURACY INTEGRITYWhat to Expect from Us
100% Lifetime Workmanship Warranty
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SPEED ACCURACY INTEGRITY
Managed WAN and VoIP Provider Best-in-class circuits, hardware, software, remote and field support to
optimize clients’ WAN performance and provide VoIP services worldwide Not a carrier or VAR: technology, equipment and circuit
provider neutral
Network Integrator (On Call 7x24x365) Design, deploy and support ALL types of WAN and LAN infrastructures If it’s part of a network or connected to one, we can install it or
fix it if it’s broken
What We Do
Managed Services - MRR
Standard Services - NRR
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SPEED ACCURACY INTEGRITYWhat We Do
Managed Services - MRR
Standard Services - NRR
SIP TrunkingManaged WAN Hosted VoIPPrepaid Field
Dispatch RepairManaged
Maintenance
Voice & Data Integration
Field Dispatch Repair
Retail Voice & Data Integration
Telecom Carrier Activations
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SPEED ACCURACY INTEGRITY
Speed Accuracy Integrity
Why We Are Different
Our Culture
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SPEED ACCURACY INTEGRITY
Ilex Software Platform We know where everyone and everything is at all times
One Scope, Thousands of Sites, Short Notice Or multiple scopes, One Site, No Notice and everything in between
Thousands of Certified Contractors Worldwide 7000+ Companies, 50,000 engineers/technicians, 55 countries
7x24x365 Dispatch Center US-based, English speaking US Citizens
2-Hour Onsite Response Time
We Have Speed
Speed
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SPEED ACCURACY INTEGRITY
Ilex Software Platform We know where everyone and everything is at all times
100% Technology-Neutral Approach (Vendor, Carrier, Technology) Whatever is right for each client location’s needs
Online Customer Care Center
Our clients know where everyone and everything is at all times
50,000sqft State of the Art Logistics Center Provides for lifecycle approach to everything
We are only as good as we were today
We Have Accuracy
Accuracy
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SPEED ACCURACY INTEGRITY
100% LIFETIME Workmanship Warranty If a problem results from our workmanship, we will fix it at our expense
99%+ Uptime Guaranty backed by Automatic SLA Payouts If a site is down for more than 15 minutes total during a day, that day’s
charges are automatically deducted from client’s next invoice
No Obligation Free Trials We regularly give new prospects 100% free trials to prove
we do what we say we do
You either have it or you don’t
We Have Integrity
Integrity
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SPEED ACCURACY INTEGRITYKey Elements of Our Success
Known for OPERATIONAL EXCELLENCE (not flashiness) Core Competencies: Engineering and Process Control in Large Scale
2008 Inc. 5000 (#2785) Fastest Growing Privately Held Company
2008 Business Journal Fast 55 (#14) Metropolitan Cincinnati
Sustainable competitive advantage lies in our proprietary EMS
known as Ilex
Speed, Accuracy, Integrity
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SPEED ACCURACY INTEGRITYKey Elements of Our Success
Own our 50,000sqft New & Purpose-Built HQ Facility on 20
acres 100% Management holds 4-Year Degrees, 60% Advanced
Degrees Six Sigma BB, PMP, CPA on staff
63% of Senior Management are Former Military Officers
Speed, Accuracy, Integrity
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SPEED ACCURACY INTEGRITYCore Competencies
LAN Integrated TechnologiesNetwork Equipment
Servers/Desktops Voice Systems
LAN Structured DistributionStructured Cabling, Fiber
Wireless System
WAN TelecommunicationsDesign Frame, xDSL/Cable/Satellite VPN, MPLS
Circuit Selection, Provisioning, Install Supervision Aggregation, Monitoring, Support
Pathways, Endpoints, Connectivity
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SPEED ACCURACY INTEGRITYFeature Capabilities
Coverage throughout 55 Countries Patterned services at hundreds of simultaneous job sites
Multi-vendor (not a reseller) support PCI Compliant
2 Hour onsite response time 7x24x365 Dispatch Center
Real-time business intelligence through web-based Ilex
software Technical Assistance Center enables “No-Call” policy
Flexible pricing plans
Multi-Site Experts
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Phase 1: Consulting, Design and PlanningNetwork Design, Validation and Capacity Planning
Telecommunications Service Availability StudyTrace AuditSite Audit
Integration & PrototypingAsset Inventory
Phase 2: DeploymentOnsite Installation
Logistics, Staging & ConfigurationCircuit Provisioning & WAN Activation
Document Management and ReportingSite Preparation
Material, Equipment and Warranty Procurement
Phase 3: Operations and Support (Managed Services)Field Services (Break-Fix)
Customer Care Center (Help Desk)National Depot
Managed WAN and Network MonitoringMaintenance & Extended Warranty
Bench Repair
Client Lifecycle Approach
PHASETWO
PHASETHREE
Operations Support
Consulting, Design & Planning
Deployment
ONEPHASE
We can engage in one, all or any combination of phases for each Client.
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SPEED ACCURACY INTEGRITY
Major Market Segments
LAN Integrated TechnologiesNetworking Equipment
(router, switch, firewall, hub, modem, power protection)Voice/Video Equipment
(legacy pbx, VoIP, IP Telephony, VoFR, VoDSL, IP-based CCTV, broadband video)
Server/Desktop Equipment(pc, server, network storage, printer, scanner, atm, point-of-sale)
LAN Structured Distribution Technologies Structured Premise Cabling
(CAT3, 5, 5e, 5E, 6, premise fiber, coax, wall-field, cabinets, bays, demarcs)
Outside Plant Cabling(underground and aerial fiber/coax splicing, boring, trenching,
terminations)Wireless Infrastructure
(Wi-Fi point to point/multi-point/omni-premise and campus)
WAN Telecommunications(Frame relay, DS1, xDSL, VSAT, DOCSIS Cable, Fixed Wireless, EVDO)
Technology Expertise
“Vendor, Carrier and Technology Neutral”
We can call on a vast network of subject matter experts to help a Client at the precise moment when help is needed.
1
2
3
4
5
6
7
Physical
Datalink
Network
Transport
Session
Presentation
Application
OSI Model
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYResponsiveness and Flexibility
Deployment and Overall Performance99.9% onsite arrival record
99.95% customer satisfaction rating* *(average overall rating for survey completed by client’s at every site we visit)
Troubleshooting and Repair Performance99.9% onsite arrival record
97% of our dispatch visits we arrived on time or early 95% of the dispatches results in a first-visit repair
Continuous Measurement
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SPEED ACCURACY INTEGRITYOur Reach
Work EnvironmentsOn-Premise
Outside Plant Central Office
Co-locations
Coverage in 55 Countries
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SPEED ACCURACY INTEGRITY
Design , 5%
Deployment,
37%
Support, 35%
Managed
Services, 23%
Client Lifecycle Approach
Revenue by Lifecycle Phase
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
11%
7%
17%8%
19%
23%4%
9%
2%
Specialty Retail
General Retail
Food/ QS Retail
Financial
Telecommunications
IT Consulting
Equipment/ Software Mfgs
Industrial Manufacturing
Other
Technology Focus
Major Market Segments
Revenue by Major Market Segment
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Technology Focus
Annual Sales Growth Since Buy-out
2001 2002 2003 2004 20052006 2007
S1
Sales Growth
34% CAGR D&B Credit Rating 3A3DUNS# 11-883-8593
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Technology Focus
Annual Profit Growth Since Buy-out
Profitable in every year of existence
20012002
20032004
20052006
2007
Profit Growth
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYQuality Assurance
Core Facets
Voluntary Commitments QMQM
Design Quality Conformance Quality
Delivery Quality Budget Accuracy
Measured on every job
Total Customer Satisfaction Workmanship Quality
System Availability Communication On Time Arrival
Money back if commitments are not met
Blue Diamond – Quality Management
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SPEED ACCURACY INTEGRITYWhy We Are Different
Proprietary Software
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SPEED ACCURACY INTEGRITYILEX Enterprise Management System
Proprietary SQL-based “Services factory” Ilex provides automated real-time status of critical business intelligence to
our clients via the Customer Care Center and through email.
Ilex is routinely integrated to our Client’s own back office software
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SPEED ACCURACY INTEGRITYCustomer Care Center
Secure Web “Key Hole”The CCC displays automated real-time status of critical business
intelligence to our clients, suppliers and channel partners.
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SPEED ACCURACY INTEGRITYSome of Our Clients
“We Make Them Better”
References Available
zumiez
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SPEED ACCURACY INTEGRITY
Design, deploy and support ALL types of networking and telecom infrastructures Data, Voice and Video cable installation High performance circuit extensions Edge device installation (xDSL, Cable Modem, IAD, NIU, Satellite, Router) Online order processing and real-time project tracking through Customer Care
Center If it’s part of a network or connected to one, we can install it or fix it if it’s broken
Benefits vs. Telcos and Others Faster response times Nationwide coverage Lower total costs More capable field personnel Professional project managementActivate Locations
MACWorX Deployment Services
Activate Locations
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Available throughout North America and 55 Countries
Clients can choose arrival time and pricing based on urgency
Highest level of urgency guarantees arrival within 2 hours
Customer Care Agents controls field personnel performances
Online order processing and real-time project tracking
Benefits vs. Telcos and Others Faster response times Nationwide coverage Lower total costs More capable field personnel Professional project management
On Demand Field Troubleshooting & Repair for any hardware and software with 7x24x365 dispatch
Keep IT Working
NetMedX Field Repair Services
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SPEED ACCURACY INTEGRITY
Full featured enterprise-class phone system plus many new productivity enhancing functions
Unlimited local and long distance calling No upfront costs with legacy equipment buy-backs available No cost, no obligation pilots Fully managed application and WAN 99% Uptime Guarantee with automatic credits US-based Help Desk – 7x24x365 with SLA One vendor, one bill, with real-time call detail information
Fully Hosted VoIP (offsite PBX) – OR –IP Trunking to (onsite) phone systems
Join the VoIP Revolution
VoIPWorX IP Telephony Services
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Fully Hosted VoIP (offsite PBX) – OR –IP Trunking to (onsite) phone systems
Join the VoIP Revolution
VoIPWorX IP Telephony Services
VPN/FR/MPLS
xDSL, Cable, T1, FW
VOIPWORX STANDARD SITE
Monitoring Server
Existing Handsets
Hosted Network SecurityIDS/AV/AS
VoIPWorX Switch
`
IP Handsets
WIFI
VOIPWORX GOLD SITE
xDSL, Cable, T1, FW
CONTINGENT
CloudCloudVPN/FR/MPLS
WAN Router
Switch
VoIP Terminal Adapter
Existing IP-Unaware PBX
PSTNPSTN
WAN Router
Switch
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
99% Uptime Guarantee with automatic credits No cost, no obligation pilots No upfront costs US-based Help Desk – 7x24x365 with SLA Online order processing and real-time project tracking PCI-DSS compliant Vendor, carrier and technology neutral
It’s time your Clients stopped buying WAN services from carriers and start buying them from an independent Managed WAN Provider
Simplify Your WAN
EverWorX Managed WAN Services
Custom-designed combination of best-in-class circuits, hardware, software combined with outstanding field support
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SPEED ACCURACY INTEGRITY
Contingent’s EverWorX Managed WAN Services EverWorX combines best-in-class telecommunications, hardware, software, remote and field support to perfect your network performance and team productivity.
EverWorXTM Managed Network Services (Multi-Site WAN)Simplify Your WAN
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Contingent is not a telecommunications carrier. We are a new breed, a Managed WAN Provider.All telecommunications carriers want your WAN business and promise anything to get the sale. Sadly, delivery after the sale rarely meets your expectations.
We recommend that you stop buying WAN services from telecommunications carriers.
EverWorXTM Managed Network Services (Multi-Site WAN)Simplify Your WAN
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SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)
How Are These Services Provided Today?Carriers aggregate networks using an array of technologies including Frame Relay, MPLS, IPSEC VPN.There are two primary approaches the carries offer including a managed “edge” and an unmanaged “edge”.Local loop access to the facilities are provided by multiple local loop service providers.Two primary types of providers exist including the carrier and the WAN aggregator both of which may offer both public or private solutions.
Simplify Your WAN
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SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)
Gaps in Current Services Models Networks are unreliableSLAs are difficult to enforceToo many bills and contracts to manageBilling is rarely accurate, requires constant reviewSteep penalties for early cancellationPoor support coordination Over engineered networks and excessive feesPoor help desk supportPrivate networks are almost never truly private
Simplify Your WAN
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)
Primary Objective of the EverWorX Managed Network Services ProgramSimplify Your WAN
Advantages of the EverWorX Managed Network Services ProgramFully managed & completely customizable 99% Uptime guaranteed through rigid SLA One invoice No cost, no obligation pilots No upfront cost Legacy equipment buy-backImmediate response 24x7x365 from US-based Help Desk Real-Time web portal and integration Automatic outage credits applied to next billing cycle PCI DSS Compliant Minimum bandwidth requirements Vendor, carrier and technology neutral
Simplify Your WAN
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)
Wide Area Network
Service Components
Asset Tracking & Management
Depot and Warehouse
Services
Circuit Provisioning
Remote & On-Site Break-Fix
Services
Network Monitoring
Services
Warranty Services
Network Core Design and
Hosting
WAN Aggregation &Redundancy
Simplify Your WAN
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)
Featured in April 2007 Stores Magazine “Ditching Dial-Up”
`
DBU
VPN/FR/MPLS
xDSL, Cable, Satellite, Type 2
REMOTE SITEVPN/FR/MPLS
HOSTED COREw/RAS
Network/Server/DesktopMonitoring
VOIP
WIFI
Hosted Network SecurityIDS/AV/AS
Hosted VOIP/EmailUnified Messaging`
DBU
VPN/FR/MPLS
REMOTE SITEVOIP
WIFI
`
DBU
VPN/FR/MPLS
VOIP
WIFI
HEADQUARTERS
xDSL, Cable, Satellite, Type 2
CONTINGENT
CloudCloudVPN/FR/MPLS
CREDIT CARD MERCHANT SERVICES
Example Summary•Fully Managed IPSEC VPN•Monthly fee only, no up front charges•Avg. Speed 1.5+Mbps x .5+Mbps•36 Month Term •Cancel Without Cause•99% Uptime Guarantee•Real-time Monitoring•Automatic Credits for Outages•Automatic Dial Back-up•US-Cincinnati Help Desk•SLAs for Installation & Support•All Hardware, Software Included•De-installation, Installation Included•Hosted Cisco Core and Firewall•PCI Compliant•Single Electronic Invoice•No Obligation, No Cost Pilot
Simplify Your WAN
Example EverWorX Multi-Site Wide Area Network Design
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SPEED ACCURACY INTEGRITY
PCI-DSS CompliantDSS Consultant: Trustwave (Qualified Data Security Company)
Network Service Maintain a company standard that serves as a template for each network we build and manageSelf assessment completed in January of 2007Internal and external quarterly scans to maintain complianceWe do not de-encrypt or store cardholder data, authorize or settle transactionsCore PCI compliance as a Payment Transmission Service Provider will be complete for 2008-09 in December 2008
EverWorXTM Managed Network Services (Multi-Site WAN)Simplify Your WAN
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SPEED ACCURACY INTEGRITYEverWorXTM Managed Network Services (Multi-Site WAN)
Edge Device Monitoring and ManagementKey Capabilities CPU UtilizationPort level management & visibilityMemory UtilizationErrors and DiscardsVoltage, Temperature etcBuffer statistics (Hits, misses and failures)Batch UpdatesDisaster Recovery
ICMP/SNMP NMS Platforms Currently Available*IBM TivoliAdventNet ManageEngineHP Open ViewWhat’s UpCiscoWorks/LMS *Custom integration with online Care Center
Simplify Your WAN
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SPEED ACCURACY INTEGRITYEverWorXTM National Broadband Rates & Service Components
table continued from left
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SPEED ACCURACY INTEGRITYEverWorXTM Franchise 1-Step Online Enrollment Form
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SPEED ACCURACY INTEGRITY
One Electronic Invoice
EverWorXTM Managed Network Services (Multi-Site WAN)Simplify Your WAN
Sample Equipment Board
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SPEED ACCURACY INTEGRITY
Quick Service Retail Food Chain 411 locations
LOCATION PROFILE (What’s Included at Each Site - Data) 1.5Mbps x 256K PCI-DSS Compliant WAN Backed by rigid, 99% uptime SLA (with automatic credits) Proactive Monitoring, PCI Event Log, Web Content Filtering Wireless Internet Access Installation, project management, post deployment onsite support WAN hardware (including routers and ATAs for existing phones) Consolidated billing
LOCATION PROFILE (What’s Included at Each Site - Voice)
2 hosted business featured VoIP seats Backed by rigid, 99% uptime SLA (with automatic credits) Auto Attendant, Call Forwarding and 911 Installation, project management, post deployment onsite support No Contract – Can be canceled anytime, without cause
Total All-Inclusive Cost:$280/site
(You decide your mark-up.)
The perfect solution for large, distributed enterprises with an unbeatable price!
EverWorX WAN + VoIPWorX IP Telephony Service Package
Managed Services Case Study
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITYNetMedX GoldTM Managed Repair and Maintenance Services
Contingent’s NetMedX Gold Managed Repair and Maintenance Services NetMedX Gold is a fixed-cost, turnkey maintenance program for any network hardware, software and infrastructure with depot, asset tracking, remote help desk, field troubleshooting & repair, full parts warranties, proactive monitoring and more all under one Service Level Guarantee.
Keep IT Working
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SPEED ACCURACY INTEGRITY
How Are These Services Provided Today?Service contracts are based on defined Service Level Agreements (SLAs) typically outlined in the client’s Request for Proposal (RFP).Most contracts have 2-3 SLA categories for which all equipment is covered.All service contracts include minimum service performance requirements, usually targeting 90% compliance. Real-world achievement is typically 60-70%. Because of this disparity, many clients have implemented penalty clauses for non-compliance.Reporting of vendor performance is typically provided by the vendor utilizing their own data, and can not be validated by most clients’ systems.Services have become increasingly commoditized in the market and purchasing strategies such as on-line auctions have become prevalent.
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
Gaps in Current Services Models Overwhelming lack of satisfaction Clients for a flawed service delivery processSolutions do not meet client business needs and priorities, distinct from repairing technology.Vendors do not have the desire nor do their systems have the complexity to provide a holistic view of the client’s environment.Infrastructure support is considered a non-strategic operational expense and clients are aggressively looking for ways to reduce total IT support costs; the industry has been unable to provide any meaningful change in the model to address this concern.
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
Maintenance Vendor’s SecretsVendors often know they cannot fulfill the SLA at the time of contract signing.Vendors often call the end user directly to negate the SLA requirements.Vendors often make decide every day client SLAs will be “blown.”When a call is “blown” it already counts against the vendor, so resolution is deferred.Parts sparing levels are intentionally and grossly inadequate.Vendors often do not have sufficient field resources to meet all of the contractual SLA.Vendors often manipulate SLA calculation and use “call scrubbing” to falsify compliance.Performance is managed to budget, not to contractual SLA requirements.
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
Why is Contingent Different? Gain-sharingCo-Management approachCall reduction program
Our solution is DESIGNED AND PRICED to actually meet or beat the SLA
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
Primary Objective of the NetMedX R&M ProgramReduce Total Cost through Co-Managed Maintenance
Advantages of the NetMedX R&M ProgramGain sharing price approachCall reduction strategyUptime guaranteed through rigid SLA Vendor, carrier and technology neutralValue transferred through process managementFull service covers entire item lifecycle in houseImmediate response 7x24x365Real-Time web portal and integration (as needed)Event-driven and item-centric approach to uptimeModular
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
Depot and Warehouse
Services
Remote & On-Site Break-Fix
Services
Network Monitoring Services
Asset Tracking & Management
Warranty Services
Bench Repair
Network Service Boundary
NetMedX GoldTM Managed Repair and Maintenance Services
Service Components
Keep It Working
Keep IT Working
Confidentialwww.contingent.com
SPEED ACCURACY INTEGRITY
Desktop
`
DBU
VPN/FR/MPLS
REMOTE SITE
Server
WIFI
Network Security
Server
HEADQUARTERS
`
`
`
SERVICE BOUNDARY A
SERVICE BOUNDARY B
Example NetMedX Gold “Service Boundaries”A network element that falls in the service boundary is “covered” under the NetMedeX Gold service
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
“Gain Sharing” Pricing Model Steps1.) SLA price provided in two ways: (1) Flat annual maintenance (2) Pay as you go maintenance.2.) Flat annual maintenance fee is paid up front for year one.3.) Year one service is delivered.4.) During month 12, analysis performed on service rendered considering both pricing models.5.) If accumulated “Pay as you go” cost is less than the “Flat annual” we split the difference 50/50.6.) The 50% refund can be applied to the year two flat annual maintenance or paid in cash.7.) The year two expectations are reduced exactly halfway between year one actual and year one estimate.
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working
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SPEED ACCURACY INTEGRITY
What Do You Mean “Co-Managed” Maintenance?Typical Vendors provide a 100% outsourced solution, they do it all and tell you how it went later.We believe this approach is flawed.We offer everything they do except ownership of spares.We do the difficult things well like remote and onsite labor and logistics management.This approach is proven to succeed because over communication is a core to the process.Our goal is to help you “self-maintain” and thereby massively reduce cost.We will create a business case that changes the way you approach maintenance forever.
NetMedX GoldTM Managed Repair and Maintenance ServicesKeep IT Working