Careers in the Hospitality Careers in the Hospitality and Tourism Industryand Tourism Industry
Standard 4 Objective 1
Career SegmentsCareer Segments
Food and BeverageLodgingTravel/TourismSports, Events and Entertainment
Food and BeverageFood and Beverage
Operations: Functions that are dealt with on a daily basis to maintain a business.◦Managers in this area would:
Ensure proper staffing Make sure operations run smoothly and
efficiently Adhere to government regulations
Possible Jobs:Restaurant Manager, Contract Food-Service Manager, Food-and-Beverage Director
Food and BeverageFood and Beverage
Production: Daily planning and producing of quality food items.◦Managers in this are would:
Staff Schedule Train employees
Possible Jobs:Purchasing Director, Receiving Manager, Chef
Food and BeverageFood and Beverage
Service: Providing quality food in a prompt and efficient way.◦Managers in this area would:
Satisfy guest needsPossible Jobs:
Catering Manager, Banquet Manager, Beverage-Service Manager, Convention-Service Manager
LodgingLodging
Finance and Accounting: Maintaining daily, weekly, monthly, and yearly accounting records.◦Managers in the area would:
Understand math and accounting Be aware of accounting trends
Possible Jobs:Night Auditor, Accounts Receivable Manager, Controller
LodgingLodging
Human Resources: In charge of recruiting, hiring, training hotel personnel.◦Managers in this area would:
Understand legal issues related to employment
Plan Organize
Possible Jobs:Training Manager, Human Resource Director, Diversity Manager
LodgingLodging
Operations: Daily operations of a lodging facility.◦Managers in this area would:
Work with other divisions in the hotel
Handle guest safety and securityPossible Jobs:
Engineer, Security Manager, Revenue Manager
LodgingLodging
Rooms: Has the largest number of employees and generates the largest amount of revenue for a hotel.◦Positions in this area would include:
Front-desk Housekeeping Retail
Possible Management Positions:Division Manager, Concierge, Bell Captain
LodgingLodging
Sales and Marketing: Provides revenue for a location by selling rooms and meeting space.◦Employees working in this area would:
Generate leads Plan for and determine target market Monitor competition
Possible Jobs:Sales Director, Marketing Director, Catering Manager
Travel/TourismTravel/Tourism
Destinations: Promoting the beauty, events, and attractions of a destination.
Possible Jobs:Destination Marketing Operator, Reservations Manager, Purser
Travel/TourismTravel/Tourism
Distribution Channels: Agents and Intermediaries who promote goods and services to guests.◦Agents in this area would:
Recognize needs of guests Sell
Possible Jobs:Tour Operator, Tour Director, Incentive Travel Specialist, Travel Manager
Travel/TourismTravel/Tourism
Transportation: Includes all types of travel, including; air, ground, and water.◦Employees working in this area
would: Have good customer-service skills Understand scheduling of various
types of transportation
Possible Jobs:Reservations, Flight Attendant, Dispatcher
Sports, Events and Sports, Events and EntertainmentEntertainment
Sports: Managing facilities including; parking, concessions, security, talent, spectators/fans.
Possible Jobs:Facilities Manager, Fitness Instructor, Sports Agent
Show me the money!
Sports, Events and Sports, Events and EntertainmentEntertainment
Events: Can add to a traveler’s experience and attract guests to hotels and restaurants.
Possible Jobs:Event Planner, Meeting Planner, Special-Event Coordinator
Sports, Events and Sports, Events and EntertainmentEntertainment
Entertainment: Generates large revenues.◦Employees working in this area
would: Promote and book acts Negotiate contracts
Possible Positions:Box-Office Manager, Cruise Director, Activity Director
EntrepreneurshipEntrepreneurship
Entrepreneur: Person who owns their own business.◦Entrepreneurs would:
Organize, manage Take risks Make decisions
Advantages: Provide unique services and products, more flexible, enthusiasm, better relationships with employees and customers
Disadvantages: Often work long hours, no brand recognition, less access to funding