Careers in the Hospitality and Tourism Industry Standard 4 Objective 1.

Careers in the Hospitality Careers in the Hospitality and Tourism Industryand Tourism Industry

Standard 4 Objective 1

Career SegmentsCareer Segments

Food and BeverageLodgingTravel/TourismSports, Events and Entertainment

Food and BeverageFood and Beverage

Operations: Functions that are dealt with on a daily basis to maintain a business.◦Managers in this area would:

Ensure proper staffing Make sure operations run smoothly and

efficiently Adhere to government regulations

Possible Jobs:Restaurant Manager, Contract Food-Service Manager, Food-and-Beverage Director

Food and BeverageFood and Beverage

Production: Daily planning and producing of quality food items.◦Managers in this are would:

Staff Schedule Train employees

Possible Jobs:Purchasing Director, Receiving Manager, Chef

Food and BeverageFood and Beverage

Service: Providing quality food in a prompt and efficient way.◦Managers in this area would:

Satisfy guest needsPossible Jobs:

Catering Manager, Banquet Manager, Beverage-Service Manager, Convention-Service Manager

LodgingLodging

Finance and Accounting: Maintaining daily, weekly, monthly, and yearly accounting records.◦Managers in the area would:

Understand math and accounting Be aware of accounting trends

Possible Jobs:Night Auditor, Accounts Receivable Manager, Controller

LodgingLodging

Human Resources: In charge of recruiting, hiring, training hotel personnel.◦Managers in this area would:

Understand legal issues related to employment

Plan Organize

Possible Jobs:Training Manager, Human Resource Director, Diversity Manager

LodgingLodging

Operations: Daily operations of a lodging facility.◦Managers in this area would:

Work with other divisions in the hotel

Handle guest safety and securityPossible Jobs:

Engineer, Security Manager, Revenue Manager

LodgingLodging

Rooms: Has the largest number of employees and generates the largest amount of revenue for a hotel.◦Positions in this area would include:

Front-desk Housekeeping Retail

Possible Management Positions:Division Manager, Concierge, Bell Captain

LodgingLodging

Sales and Marketing: Provides revenue for a location by selling rooms and meeting space.◦Employees working in this area would:

Generate leads Plan for and determine target market Monitor competition

Possible Jobs:Sales Director, Marketing Director, Catering Manager

Travel/TourismTravel/Tourism

Destinations: Promoting the beauty, events, and attractions of a destination.

Possible Jobs:Destination Marketing Operator, Reservations Manager, Purser

Travel/TourismTravel/Tourism

Distribution Channels: Agents and Intermediaries who promote goods and services to guests.◦Agents in this area would:

Recognize needs of guests Sell

Possible Jobs:Tour Operator, Tour Director, Incentive Travel Specialist, Travel Manager

Travel/TourismTravel/Tourism

Transportation: Includes all types of travel, including; air, ground, and water.◦Employees working in this area

would: Have good customer-service skills Understand scheduling of various

types of transportation

Possible Jobs:Reservations, Flight Attendant, Dispatcher

Sports, Events and Sports, Events and EntertainmentEntertainment

Sports: Managing facilities including; parking, concessions, security, talent, spectators/fans.

Possible Jobs:Facilities Manager, Fitness Instructor, Sports Agent

Show me the money!

Sports, Events and Sports, Events and EntertainmentEntertainment

Events: Can add to a traveler’s experience and attract guests to hotels and restaurants.

Possible Jobs:Event Planner, Meeting Planner, Special-Event Coordinator

Sports, Events and Sports, Events and EntertainmentEntertainment

Entertainment: Generates large revenues.◦Employees working in this area

would: Promote and book acts Negotiate contracts

Possible Positions:Box-Office Manager, Cruise Director, Activity Director

EntrepreneurshipEntrepreneurship

Entrepreneur: Person who owns their own business.◦Entrepreneurs would:

Organize, manage Take risks Make decisions

Advantages: Provide unique services and products, more flexible, enthusiasm, better relationships with employees and customers

Disadvantages: Often work long hours, no brand recognition, less access to funding