1 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Derek Miers - BPM Focus ([email protected])Phil Gilbert - Lombardi ([email protected])
SessionTitle:BPMN: A Foundation For Process Transformation
WelcomeWelcome
to Transformation and Innovation 2007 The Business Transformation Conference
2 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
A BPM Definition
Business Process Management is primarily a business philosophy – About people– The way they work together (their business processes)– The performance objectives that these processes underpin
At the same time, it is about the technology used to make this vision a reality – Systems implementation is highly iterative (not waterfall)
It is a way of running the business (a mind set) that continually drives performance improvement – A Journey, not a Destination
3 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
What is BPMN?
Flow-chart based notation for defining Business Processes
Conflicting goals– Acceptable and usable by the business community– Executable processes
Around 45 known implementations of BPMN– Many more companies working on them– June 2007, BPMN 1.1 will be released
IncludeHistory of
Transactions
IncludeStandard Text
Receive CreditReport
No
Approve?Yes
Approval
4 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BPMN Diagram Elements
Events
Activities
Gateways
Flow Objects
Pool
Lanes (within a Pool)
Name
Swimlanes
Name N
ame
Name
SequenceFlow
Message Flow
Association
Connectors
5 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Sample BPMN Diagram
OrderArrives
CreateOrder
Confirmation
Send Confirmation
ProduceAssemblies
Create Invoice
ReceiveOrder
Check
Capacity
Capacity & Parts
Available
Send Rejection
Capacity notAvailable
Sendto
Customer
Procure Parts
Capacity OK, Order Parts
A
A
PartsProcured
Some PartsUnavailable
6 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
DocumentsRequired?
SupplementA
SupplementB
MainProposal
PrepareSupplement
A
PrepareSupplement
B
Prepare MainProposal
CompileDocuments
Inclusive Gateway Trace
S: 1 of 2T
S: 2 of 2T
S: 1 of 2T
S: 2 of 2T
7 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
A
D
B Completed
B C
B Completed
P2T
P1T
P2T
P2T
P1T P1
T
P1T
Signal Events Trace
8 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Modelling Processes
All models are wrong, some are useful (Deming/Box)
Always keep in mind the purpose & audience– Models are rehearsals for the imagination
Understanding requires multiple perspectives– Too often wedded to one approach
Data & documents are implementation details– Ford & Mazda Toyota & ANO Auto Manufacturer
Process Models (Statistics) are like a bikini. What they reveal is suggestive, but what they conceal is vital (Paraphrasing Levenstein)
9 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Methods Do Different Things
ActivityOrderDecisionsRolesInteractionsTriggering eventsGoalsBusiness rules MeasuresData & docsValue addCustomer focusTransactions Standards OrientedInput-Output
Flow IDEF0 BPMNRADs
10 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Development Methodology
Optimize
Analyze
Deploy
Design
Discover
Control
FeedbackMonitor
Flow(BPMN) User
Interface
Metrics
Controls
Integration
Understand
Iterate & AdaptOver Time
Business Optimization
SmartOptimization
20/80
KPOs, KPIs
& Outline
RADsOSTN Srvcs
11 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
No Tools For The Up-Front Understanding
Optimize
Analyze
Deploy
Design
Discover
Control
FeedbackMonitor
Flow(BPMN) User
Interface
Metrics
Controls
Integration
Understand
Iterate & AdaptOver Time
Business Optimization
SmartOptimization
20/80
KPOs, KPIs
& Outline
RADsOSTN Srvcs
There is a big gap, though, between
Discovery & Understandingand the BPMN-based
implementation
12 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
The Understanding GapBPMN is an implementation-level depiction of process;Understanding is a milestone or SLA-based depiction of process
The key to BPMN is flow, the key to understanding is metrics:– About people– About problems– About commonality
The ability to refactor processes from the understanding level to the implementation level is where new work is being done
13 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Simple Diagramming / Complicated Collaboration
Easy browser-based authoring Single repository of process assets Milestone-based depiction of process Focus on the business conversation
14 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Know the Problems
Ranking Process “Chunks”
15 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Mapping and…
16 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Select Candidate - Timing Interval Background Check - Timing Interval
BPMN in BrowserBPMN in Browser
BPMN in EclipseBPMN in Eclipse
Mapping and Modeling
17 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
SummaryBPMN is the pre-eminent process notation for implementation-level
understanding of business processes, for both business and IT
BPMN is in use by 50+ vendors, and is portable using XPDL and BPDM
The power of BPDM (and BPMN 2.0) will be its ability to support business process refactoring (ie. different views of the same process)
These new views will foster process understanding at a more strategic level, yet will be directly “translatable” into today’s BPMN… providing a direct linkage between the business strategy and the detailed process activities in your company.
18 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Derek Miers - BPM Focus ([email protected])Phil Gilbert - Lombardi ([email protected])
SessionTitle:BPMN: A Foundation For Process Transformation
Thank YouThank You