Business Process Modeling Notation: A Foundation for Process Transformation

1 May 22-24, 2007

Washington Dulles HiltonThe Business Transformation Conference

Derek Miers - BPM Focus ([email protected])Phil Gilbert - Lombardi ([email protected])

SessionTitle:BPMN: A Foundation For Process Transformation

WelcomeWelcome

to Transformation and Innovation 2007 The Business Transformation Conference

2 May 22-24, 2007


A BPM Definition

Business Process Management is primarily a business philosophy – About people– The way they work together (their business processes)– The performance objectives that these processes underpin

At the same time, it is about the technology used to make this vision a reality – Systems implementation is highly iterative (not waterfall)

It is a way of running the business (a mind set) that continually drives performance improvement – A Journey, not a Destination

3 May 22-24, 2007


What is BPMN?

Flow-chart based notation for defining Business Processes

Conflicting goals– Acceptable and usable by the business community– Executable processes

Around 45 known implementations of BPMN– Many more companies working on them– June 2007, BPMN 1.1 will be released

IncludeHistory of

Transactions

IncludeStandard Text

Receive CreditReport

No

Approve?Yes

Approval

4 May 22-24, 2007


BPMN Diagram Elements

Events

Activities

Gateways

Flow Objects

Pool

Lanes (within a Pool)

Name

Swimlanes

Name N

ame

Name

SequenceFlow

Message Flow

Association

Connectors

5 May 22-24, 2007


Sample BPMN Diagram

OrderArrives

CreateOrder

Confirmation

Send Confirmation

ProduceAssemblies

Create Invoice

ReceiveOrder

Check

Capacity

Capacity & Parts

Available

Send Rejection

Capacity notAvailable

Sendto

Customer

Procure Parts

Capacity OK, Order Parts

A

A

PartsProcured

Some PartsUnavailable

6 May 22-24, 2007


DocumentsRequired?

SupplementA

SupplementB

MainProposal

PrepareSupplement

A

PrepareSupplement

B

Prepare MainProposal

CompileDocuments

Inclusive Gateway Trace

S: 1 of 2T

S: 2 of 2T

S: 1 of 2T

S: 2 of 2T

7 May 22-24, 2007


A

D

B Completed

B C

B Completed

P2T

P1T

P2T

P2T

P1T P1

T

P1T

Signal Events Trace

8 May 22-24, 2007


Modelling Processes

All models are wrong, some are useful (Deming/Box)

Always keep in mind the purpose & audience– Models are rehearsals for the imagination

Understanding requires multiple perspectives– Too often wedded to one approach

Data & documents are implementation details– Ford & Mazda Toyota & ANO Auto Manufacturer

Process Models (Statistics) are like a bikini. What they reveal is suggestive, but what they conceal is vital (Paraphrasing Levenstein)

9 May 22-24, 2007


Methods Do Different Things

ActivityOrderDecisionsRolesInteractionsTriggering eventsGoalsBusiness rules MeasuresData & docsValue addCustomer focusTransactions Standards OrientedInput-Output

Flow IDEF0 BPMNRADs

10 May 22-24, 2007


Development Methodology

Optimize

Analyze

Deploy

Design

Discover

Control

FeedbackMonitor

Flow(BPMN) User

Interface

Metrics

Controls

Integration

Understand

Iterate & AdaptOver Time

Business Optimization

SmartOptimization

20/80

KPOs, KPIs

& Outline

RADsOSTN Srvcs

11 May 22-24, 2007


No Tools For The Up-Front Understanding

Optimize

Analyze

Deploy

Design

Discover

Control

FeedbackMonitor

Flow(BPMN) User

Interface

Metrics

Controls

Integration

Understand

Iterate & AdaptOver Time

Business Optimization

SmartOptimization

20/80

KPOs, KPIs

& Outline

RADsOSTN Srvcs

There is a big gap, though, between

Discovery & Understandingand the BPMN-based

implementation

12 May 22-24, 2007


The Understanding GapBPMN is an implementation-level depiction of process;Understanding is a milestone or SLA-based depiction of process

The key to BPMN is flow, the key to understanding is metrics:– About people– About problems– About commonality

The ability to refactor processes from the understanding level to the implementation level is where new work is being done

13 May 22-24, 2007


Simple Diagramming / Complicated Collaboration

Easy browser-based authoring Single repository of process assets Milestone-based depiction of process Focus on the business conversation

14 May 22-24, 2007


Know the Problems

Ranking Process “Chunks”

15 May 22-24, 2007


Mapping and…

16 May 22-24, 2007


Select Candidate - Timing Interval Background Check - Timing Interval

BPMN in BrowserBPMN in Browser

BPMN in EclipseBPMN in Eclipse

Mapping and Modeling

17 May 22-24, 2007


SummaryBPMN is the pre-eminent process notation for implementation-level

understanding of business processes, for both business and IT

BPMN is in use by 50+ vendors, and is portable using XPDL and BPDM

The power of BPDM (and BPMN 2.0) will be its ability to support business process refactoring (ie. different views of the same process)

These new views will foster process understanding at a more strategic level, yet will be directly “translatable” into today’s BPMN… providing a direct linkage between the business strategy and the detailed process activities in your company.

18 May 22-24, 2007


Derek Miers - BPM Focus ([email protected])Phil Gilbert - Lombardi ([email protected])

SessionTitle:BPMN: A Foundation For Process Transformation

Thank YouThank You

Business Process Modeling Notation: A Foundation for Process Transformation

Business

browser bpmn

modeling bpmn

todays bpmn

summary bpmn

understanding gap bpmn

business strategy

business conversation

process chunks