Business Analysis: A Business Unit Perspective
International Institute of Business Analysis
January 18, 2012
Agenda
• Introduction• Business Analysis Stages• Business Analysis Techniques• Questions
2
Who
• …am I?• Customer Service• Business Unit• Non-technical• Performance Measures• Box vs. Service
• …are you?• Centralized / Dispersed• Business Unit• E-business / IT• Engineer• Project Management• Management
3
E-Business OperationsGeneral Counsel
1 32
Business Units
Chairman, President & CEO
Customer
EndProduct / ServiceLife Cycle Value Stream
CorporateDevelopment Finance
HumanResources
Engineering &Technology
4
Organizational Alignment
Business Analysis Stages
Strategic Planning
Business Model & Policies
Process Definition & Design
Technical Systems
5
• Build relationships• Internal consulting • Understand the direction of our internal and external customers• Support decision making with data and market analysis• Identify trends for growth opportunities and industry shifts
6
Strategic Planning
• Assess business needs to support road map• Market Analysis and Trending• Investigate context• Compliance Integration• Export, Regulatory, Tax, Legal• Certifications – ISO, AS9100, OHSMS
• Forecast and Plan• High level system impact assessment• Case for change
7
Business Model & Policies
• Documentation• Lean Events• System and team interaction• Problem definition• Challenge the status quo• Ask questions• Provide gap analysis, identify risks
• Engage cross functional teams• Within and across business unit
• Develop and implement measures of success• Ongoing monitoring and managing • Scorecards and metrics
8
Process Definition & Design
• Build detailed requirements with E-business• Application development, administration, and support• Non-infrastructure• Proprietary tools• Reporting solutions
• User education and training• Testing and Validation• Functionality• Usability
• Implementation9
Technical Systems
Business Analysis Techniques
• Metrics / Root Cause• LEAN• Process modeling• Problem solving• Systems Thinking
• Assimilate• Data Modeling• Interface Analysis• Balance perspectives• Requirements Elicitation
• Business Rules Analysis• Recommendations• Organizational Analysis• Recognize system
functionality• LEAN
• Systems Thinking• Assimilate• Ask questions• Benchmarking• Organizational
Analysis Strategic Planning
Business Model & Policies
Process Definition & Design
Technical Systems
10
Questions
11