Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
Ambulatory Care - - - 94.0 94.4 94.3 94.5 56 64 61 66 83% 83% 84% 84% 7,591
Clinic Performance Team #1 - - Zei 94.8 94.9 94.7 94.8 74 76 73 74 84% 84% 84% 85% 2,029
Cardiovascular Medicine Kell Morris Zei 95.3 95.6 95.7 95.7 85 90 90 90 85% 86% 86% 86% 688
Cardiovascular Surgery Clinic Kell Morris Woo 96.9 97.1 98.0 98.6 98 99 99 99 88% 88% 92% 94% 53
Vascular Clinic Kell Kwong Mell 94.6 95.0 95.7 96.5 68 78 90 97 79% 81% 88% 91% 128
Neurology Clinic Kresge Mayberry So 94.2 93.6 92.6 92.7 60 48 32 33 84% 82% 79% 79% 606
Neurosurgery Clinic Kresge Gonzales Shuer 94.8 95.1 95.1 94.8 74 81 81 74 84% 85% 87% 87% 242
Kidney Transplant Dudley Dudley Scandling 96.1 96.5 95.5 94.0 95 97 88 55 84% 86% 84% 82% 50
Liver Transplant Dudley Dudley Ahmed 95.6 94.6 96.7 95.8 90 71 98 90 88% 82% 87% 86% 59
Chest Clinic Dudley Green Ruoss 94.2 96.0 95.5 96.1 60 93 88 94 82% 87% 87% 87% 203
Clinic Performance Team #2 - - Singh 94.0 94.5 94.5 94.7 57 68 67 70 83% 84% 84% 84% 2,014
Digestive Health Ctr - Blake Wilbur Dudley Acu Ladabaum 91.3 92.0 92.8 92.5 19 27 35 30 79% 78% 78% 76% 182
Surgical Specialties - Blake Wilbur Dudley Acu Morton 96.4 96.4 96.7 95.5 97 97 97 88 85% 86% 87% 86% 56
Integrative Medicine Clinic Goodger Charles Spiegel 90.3* 95.5* 96* 98.4* 15* 88* 93* 99* 72%* 86%* 88%* 94%* 16*
Infectious Diseases Dudley Dudley Ho 92.9 94.8 96.1 95.0 35 74 93 78 87% 88% 88% 84% 70
SIM West Goodger Welch Singh 94.5 94.9 94.7 95.0 67 75 71 79 83% 83% 84% 86% 388
Stanford Family Medicine-Hoover Goodger Vega Mahoney 93.5 94.0 93.7 93.3 47 55 50 43 82% 85% 83% 83% 254
Stanford Coordinated Care Goodger Randhava Glaseroff/Lindsay 98.9* 100.0 99.5 99.3 99* 99 99 99 95%* 100% 98% 97% 72
Endocrine Clinic Dudley Green Kraemer 93.8 93.8 94.0 93.8 51 51 56 51 82% 82% 83% 82% 200
Liver Clinic Dudley Acu Ahmed 95.2 93.7 92.8 90.8 84 50 36 16 83% 81% 81% 74% 95
Immunology and Rheumatology Clinic Dudley Dudley Genovese 92.8 92.6 92.9 94.9 34 31 36 75 78% 77% 78% 83% 112
Kidney Clinic Dudley Dudley Isom 95.6 95.7 95.1 95.1 89 90 81 80 84% 85% 83% 82% 92
Positive Care Clinic Dudley Dudley Brooks 97.8* 98.5 97.0 96.7 99* 99 99 98 91%* 94% 88% 87% 45
Surgical Specialties Clinic Dudley Dudley Spain 80.7* 89.8* 88* 88.5* 1* 13* 8* 10* 64%* 73%* 67%* 63%* 24*
Primary Care Portola Valley Goodger Wolfe Hafer 96.2 96.6 96.8 98.0 96 98 98 99 90% 89% 90% 92% 183
Senior Care Goodger Randhava Martin 93.6 93.8 93.4 92.0 48 52 43 26 84% 85% 81% 76% 91
Stanford Concierge Medicine Goodger Rattia Pakdaman 100* 100* 100* 99* 99* 99* 99* 99* 100%* 100%* 100%* 96%* 24*
Los Altos Primary Care Goodger Wolfe Forest 95.7 96.5 95.7 96.4 90 97 90 96 91% 91% 89% 87% 110
Ambulatory Care Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
March 2015 Dashboard Director Manager Clinic Chief
Mean scores National Facilities Percentile2
Top Box Analysisn-sizes
LTR Target = 94.7 mean score LTR Target = 74th percentile3
% "Very Good" on LTR
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
Ambulatory Care Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
March 2015 Dashboard Director Manager Clinic Chief
Mean scores National Facilities Percentile2
Top Box Analysisn-sizes
LTR Target = 94.7 mean score LTR Target = 74th percentile3
% "Very Good" on LTR
Clinic Performance Team #3 - - Montague 93.7 93.5 93.1 93.8 50 46 38 51 82% 81% 81% 82% 1,355
ENT Clinic Dudley Beltramini Damrose 93.2 93.0 93.4 94.2 40 38 44 59 83% 81% 83% 85% 328
Eye Institution of Stanford Dudley Alexander Montague 93.7 93.1 92.3 93.4 51 39 28 44 81% 81% 79% 82% 622
Eye Laser Center Dudley Alexander Montague 94.1* 100* 98.9* 97.6* 58* 99* 99* 99* 94%* 100%* 96%* 90%* 21*
Gynecology Dudley Brown Blumenthal 93.0 92.9 92.3 92.9 37 36 28 35 79% 77% 78% 79% 182
Plastic Surgery Clinic Dudley Evaristo Girod 94.9 96.9 97.2 96.1 77 99 99 94 84% 88% 92% 88% 89
Urology Clinic Dudley Evaristo Comiter 95.0 94.0 93.3 93.1 77 56 41 39 84% 83% 82% 81% 113
Clinic Performance Team #4 - - Leong 93.2 94.3 94.4 94.4 40 63 64 65 82% 84% 84% 84% 2,193
Dermatology Surgery Center Kresge Tse Aasi 99.6 98.8 98.8 98.2 99 99 99 99 98% 95% 95% 93% 122
Dermatology Kresge Tse Ko 95.1 96.3 96.1 96.5 80 96 94 97 86% 88% 87% 89% 395
Pain Management Clinic Kresge Cullen Leong 86.6 90.2 92.4 92.4 6 14 29 30 69% 75% 78% 79% 346
Sleep Clinic Kresge Anderson Kushida 91.7 92.7 91.1 91.7 22 33 19 22 79% 80% 78% 77% 211
Orthopedic Surgery Kresge O'Malley Maloney 94.1 94.7 94.6 94.4 58 72 70 64 84% 85% 85% 85% 1,119
V. Poor Poor Fair Good V.Good
1% 1% 6% 26% 66%
2% 4% 10% 27% 57%
0% 0% 3% 19% 77%
1% 1% 3% 14% 83%
0% 0% 2% 17% 81%
1% 1% 2% 14% 82%
1% 1% 3% 18% 77%
1% 1% 2% 12% 84%
1 The adjusted score was used for this time period since both mail and electronic surveys were sent out. The adjustment accounts for the age and gender differences of the patient populations that respond to the mail and electronic survey.
² Peer Group: All Press Ganey Facilities Database (N=928). Please note that benchmarking is not specialty specific.
³ Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 69 , a "Target" of 74 , and a "Maximum" of 79
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN4 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Access
Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)⁴
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of
interest.
Moving Through Your Visit
Nurse/Assistant
Care Provider
Personal Issues
Overall Assessment
Std Overall
Likelihood of recommending practice
64 60 71
61 71
57
43
63 56
76
57 66
81
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=1681 n=1553 n=1893 n=1700 n=1586 n=1892 n=1637 n=1839 n=3059 n=2352 n=2663 n=2775 n=1634
74 Goal
Avg. Rank
64
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Dec-Feb
2015
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Dec-Feb
2015
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Dec-Feb
2015
Dec-Feb
2015
Foad Hardamon 87.7 90.9 92.6 89.3 59 81 87 72 70% 73% 76% 69% 61
V. Poor Poor Fair Good V.Good
0% 1% 8% 28% 63%
0% 0% 11% 20% 69%
1% 1% 11% 32% 55%
2% 1% 15% 36% 46%
1% 2% 17% 39% 42%
1% 2% 16% 31% 52%
0% 1% 8% 28% 63%
0% 1% 14% 29% 56%
0% 2% 11% 30% 58%
0% 3% 18% 36% 44%
0% 2% 8% 33% 58%
1% 1% 7% 38% 53%
1% 1% 6% 32% 60%
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Dec-Feb
2015
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Dec-Feb
2015
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Dec-Feb
2015
Dec-Feb
2015
Goodger Charles 94.4 97.1 99* 96.9* 69 94 99* 93* 81% 88% 96%* 88%* 16*
V. Poor Poor Fair Good V.Good
1% 0% 4% 17% 78%
3% 0% 2% 23% 73%
0% 1% 12% 27% 60%
0% 0% 4% 24% 71%
0% 0% 0% 0% 0%
0% 0% 5% 0% 95%
0% 0% 0% 17% 83%
0% 0% 4% 13% 84%
4% 0% 0% 0% 96%
0% 0% 0% 17% 83%
0% 1% 4% 18% 78%
0% 0% 0% 13% 88%
1 Due to handout survey methodology, scores and graphs are pulled by Received Date of the survey
² Peer Group: Press Ganey All Hospital Database (N=309 facilities).
³ Inpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 82 , a "Target" of 82 , and a "Maximum" of 90
⁴ Peer Group: Press Ganey All Center Database (N=103 facilities).
⁵ Outpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 70 , a "Target" of 80 , and a "Maximum" of 87
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN6 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
Primary Therapist
Completion of Services
Likelihood of recommendingNote: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Outpatient Treatment Area
Office Staff
Support - Psych Testing
Support - Physician
Therapeutic Services
Some Personal Issues
Overall Assessment
Outpatient
Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)⁶
Std Overall
Registration & Scheduling
Top Box Analysisn-sizes
LTR Target = 95.2 mean score LTR Target = 80th percentile5
% "Very Good" on LTRMarch 2015 Dashboard Director Manager
Mean scores All Center DB Percentile4
Inpatient
March 2015 Dashboard
Visitors & Family
Personal Issues
Outpatient Behavioral Health Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
Psychiatrist
Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)⁶
Overall Assessment
Likelihood of recommending
Std Overall
Admission
Unit
Meals
Discharge
Inpatient Behavioral Health Patient Experience Dashboard: "Likelihood to Recommend" (LTR)1
Director Manager
Mean scores All Hospital DB Percentile2
Top Box Analysisn-sizes
LTR Target = 91.8 mean score LTR Target = 82nd percentile3
% "Very Good" on LTR
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Treatment Team
Program Activities
Nursing
75 84
63
24
99
55
83
51
24
97 99
69
46
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=18 n=25 n=17 n=14 n=13 n=18 n=15 n=23 n=17 n=13 n=11 n=30 n=20
82
36 33
52
86
17
93 87
2
49
99 99
65 76
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=46 n=46 n=33 n=47 n=52 n=26 n=19 n=4 n=14 n=13 n=7 n=4 n=5
80
Goal
Goal
Avg. Rank
Avg. Rank
67
61
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
- - - 94.1 94.6 94.6 94.4 90 92 92 91 84% 85% 84% 83% 1,048
D1 Cardiac CCU, Cardiac Monitoring, Heart Transplant Berrier Vagelos Harrington 93.6 95.2 96.9 98.1 88 94 97 99 85% 89% 88% 92% 39
C1Pre-Operative Outpatient Care, Post-Operative
Outpatient CareWatanabe Chi - 95.3 96.3 96.9 97.4 95 97 97 98 85% 86% 88% 90% 105
G1 Neurosurgery, Pain, Trauma, Vascular Care Nguyen - Dalman, Mackey, Steinberg 95.2 95.9 97.4 96.8 95 96 98 98 88% 90% 90% 88% 94
D3Cardiac Surgery, Vascular Surgery, Heart/Lung
TransplantRegner - Dalman, Robbins 97.9 97.0 96.7 96.8 99 98 97 98 92% 88% 88% 88% 77
E3 General Surgery, Kidney/Liver/Pancreas Transplant Rodriguez Welton Esquivel, Krummel 93.4 95.3 96.8 96.4 87 95 97 97 81% 85% 87% 86% 76
F3 Neurology, GYN Oncology, General Surgery, Urology Cadet (Interim) Schwartz Berek, Krummel, Longo, Skinner 93.2 92.2 93.8 95.9 85 77 88 95 85% 84% 85% 88% 92
B1 Medicine/Transplant Watanabe Chi - 92.3* 92.7 91.7 95.2* 77* 82 70 94* 73%* 74% 77% 88%* 26*
FGR Hematology, Medical Oncology, Radiation OncologyBerry-Price
(Interim)Carlson Harrington 90.2 95.1 97.1 95.0 55 94 98 93 78% 89% 88% 80% 30
B2 Cardiology, Cardiac Monitoring Lang Kugler Harrington 92.2 92.3 92.8 94.9 77 78 82 93 79% 80% 82% 85% 73
G2S Renal, Kidney Transplant, Plastics, Thoracic, Trauma Truneh - Busque, Chang, Spain, Oyer 97.4* 95.2* 92.5* 93.4* 99* 94* 79* 87* 90%* 81%* 75%* 79%* 19*
D2Intermediate Intensive Care, Cardiac Monitoring,
Heart/Lung Transplant, Vascular, Thoracic SurgeryTruneh -
Dalman, Harrington, Krummel,
Oyer95.8 96.1 94.2 93.3 96 96 90 85 88% 87% 81% 78% 41
B3 Intermediate Intensive Care - Internal Medicine Britt Shieh Harrington 93.4 94.1 93.9 93.2 86 90 89 85 78% 85% 82% 82% 33
E1 Bone Marrow Transplant Jenkins - Harrington 98.3* 95.2* 93.2* 93.1* 99* 94* 84* 84* 93%* 86%* 82%* 83%* 18*
DGR Orthopedics David Huddleston Maloney 94.8 94.8 93.0 92.0 93 94 83 74 84% 85% 79% 77% 153
C2ENT, Plastics, Thoracic, Trauma, General Surgery
Trauma Cadet - Chang, Jackler, Krummel, Spain 93.1 95.1 92.7 91.0 84 94 80 62 81% 85% 82% 79% 97
C3 Internal Medicine Britt Shieh Harrington 93.8 93.3 94.9 89.5 90 86 93 46 87% 83% 84% 71% 31
H1Intermediate Intensive Care, Cardiac Monitoring,
Neurology, Epilepsy, General Medicine Nguyen Schwartz Longo 89.3 88.0 87.8 87.5 44 34 32 30 74% 74% 76% 75% 36
Oct'11-
Sep'12
Jan'12-
Dec'12
Apr'12-
Mar'13
Jul'12-
Jun'13
Oct'12-
Sept'13
Jan'13-
Dec'13
92 90 95 93 93 94
70 73 83 83 84 86
57 72 77 86 74 73
34 49 63 58 56 60
71 71 72 71 76 69
54 54 64 58 46 50
4 3 4 3 1 2
55 72 78 63 45 53
76 63 69 67 53 71
73 70 77 75 62 70
¹ Peer Group: All Press Ganey Database (N=1371 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 84 , a "Target" of 84 , and a "Maximum" of 90
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Values are green if current percentile ranks are higher than the last reporting period, red if ranks are lower and black if ranks are the same
* n size is less than 30 per quarter
- Data not available
Data pulled by Discharge Date with all surveys received by March 5, 2015.
Would you Recommend
Inpatient Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Mgr UBMD Service/Division Chiefs
Mean scores All PG Database Percentile 1
Top Box Analysisn-sizes
LTR Target = 93.2 mean score LTR Target = 84th percentile2
% "Very Good" on LTR
Inpatient Units
Likelihood to Recommend Hospital (Feb 2014 - Feb 2015) HCAHPS Publicly Reported Data - Percentile Ranks3
Pain Control
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Comm about Meds
Discharge Info
Overall Rating
Comm w/ Nurses
Resp of Hosp. Staff
Comm w/ Doctors
Room Cleanliness
Quiet at Night
91 94 95 91 84
91 88 89 92 95 88 90 90
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=369 n=413 n=363 n=445 n=419 n=421 n=435 n=424 n=410 n=358 n=370 n=320 n=123
84 Goal
Avg. Rank
91
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
Callagy Shen Shen 85.4 86.1 86.5 86.4 59 63 64 61 68% 69% 71% 69% 549
Callagy Shen Shen 85.6 88.1 89.5 88.3 61 75 82 73 70% 74% 73% 70% 100
Callagy Shen Shen 85.3 85.6 85.9 86.0 59 61 60 59 68% 68% 70% 69% 449
V. Poor Poor Fair Good V.Good
2% 3% 10% 28% 58%
1% 1% 7% 25% 66%
2% 2% 6% 23% 66%
2% 1% 6% 27% 65%
3% 1% 6% 24% 66%
1% 1% 6% 27% 65%
3% 4% 10% 28% 55%
4% 2% 6% 21% 67%
4% 3% 6% 18% 69%
¹ Peer Group: All Press Ganey Database (N=1804 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 70 , a "Target" of 80 , and a "Maximum" of 83
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN
3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Emergency Department Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard ManagerMedical
DirectorDivision Chiefs
Mean scores All PG Database Percentile 1
Top Box Analysisn-sizes
LTR Target = 89.2 mean score LTR Target = 80th percentile2
% "Very Good" on LTR
Emergency Department
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Likelihood of recommending
Personal Issues
Overall Assessment
CDU
Main ED
Likelihood of Recommending (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)³
Arrival
Nurses
Doctors
Tests
Family or Friends
Personal/Insurance Info
59 71 72
87 73
66 57 60 59
72 67
50
71
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=199 n=183 n=200 n=210 n=188 n=208 n=208 n=206 n=215 n=182 n=190 n=177 n=72
80
Goal
Avg. Rank 66
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Nov-Jan2015
Cancer Clinics Seshadri - Blayney 95.7 96.0 95.8 96.0 91 93 91 92 87% 87% 87% 87% 2533
Sarcoma Bailey Landes Ganjoo 94.6 97.2 98.2 98.7 71 99 99 99 83% 91% 95% 97% 37
Cutaneous Bailey Lawlor Swetter 98.3 98.6 98.7 98.4 99 99 99 99 93% 94% 95% 94% 63
BMT Bailey Nicolas Johnston 96.4 96.6 96.7 97.4 97 98 98 99 88% 88% 90% 91% 179
Rad Onc Kenyon Cruz Koong 96.8 97.0 97.0 96.5 98 99 99 97 89% 90% 89% 89% 201
Head & Neck Bailey Lawlor Kaplan 93.7 94.6 95.3 96.4 51 69 85 96 84% 85% 87% 88% 223
Gyn Bailey Maxwell Dorigo 95.0 94.4 95.5 96.2 77 65 88 94 84% 81% 84% 86% 132
South Bay Oncology Falconer Chen 97.3 97.4 97.1 96.2 99 99 99 94 89% 90% 89% 85% 157
Uro Bailey Adrian Skinner 96.6 96.8 96.4 96.2 97 98 96 94 89% 90% 88% 87% 369
Lymphoma Bailey Nicolas Advani 98.0 98.1 96.9 96.1 99 99 98 94 92% 92% 91% 87% 95
Thoracic Bailey Adrian Shrager 95.4 96.0 94.5 95.9 87 93 66 92 85% 87% 84% 88% 121
Neuro Bailey Adrian Recht 95.7 96.3 95.7 95.9 90 96 90 92 83% 88% 85% 90% 91
Hematology Bailey Nicolas Coutre 96.0 95.7 96.3 95.6 94 91 96 89 88% 86% 86% 85% 227
Breast Bailey Maxwell Dirbas 95.6 96.1 95.4 94.8 89 95 87 74 88% 88% 86% 84% 334
GI Bailey Landes Welton 93.2 93.5 93.2 94.7 41 46 41 70 82% 81% 81% 84% 304
V. Poor Poor Fair Good V.Good
June 2014 1% 1% 1% 11% 87%1% 0% 2% 13% 84%1% 1% 2% 12% 85%1% 0% 1% 8% 90%1% 0% 1% 12% 86%0% 0% 2% 11% 87%1% 0% 1% 10% 88%1% 0% 1% 12% 87%
¹ Peer Group: All Press Ganey Facilities Database (N = 923 facilities) ² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80 , a "Target" of 80 , and a "Maximum" of 90 V. Poor Poor Fair Good V.Good
Values < Threshold are RED, values between Threshold and Target are YELLOW, and values > Target are GREEN 0% 1% 5% 26% 68%3 Top Box Analysis distribution of responses in red have a sum percentage of "Very Poor", "Poor", and "Fair" > 15% 3% 5% 13% 30% 49%* n size is less than 30 per quarter 0% 0% 3% 20% 77%- Data not available 0% 0% 2% 14% 84%
0% 0% 1% 17% 82%
0% 0% 2% 13% 85%
Standard Overall 0% 0% 2% 13% 85%0% 0% 2% 11% 87%
Personal Issues
Overall Assessment
Likelihood of recommending services
Top Box Analysis for Standard Questions (Nov - Jan 2015)
Access
Moving Through Your VisitNurse/AssistantCare Provider
Cancer Center Clinics Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Dir Mgr MD Ldr
Mean scores All Facilities Percentile 1 Top Box Analysis n-sizesLTR Target = 94.7 mean score LTR Target = 80th percentile2 % "Very Good" on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for LTR (June 2014 - Jan 2015)
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
October 2014November 2014
Target: Percentage "Very Good" > 85%; Percentage "Good" < 15%; Sum Percentage of "Very Poor," "Poor," and "Fair" = 0%
December 2014January 2015
July 2014August 2014September 2014
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Nov-Jan2015
Therapy Areas 98.3 97.9 97.6 97.2 92 92 87 82 93% 92% 90% 89% 134
Rad Therapy Kenyon Falasco Koong 98.3 98.1 97.8 97.3 92 92 91 83 93% 92% 91% 89% 118
Cyberknife Kenyon Lichstein ChangSoltys 98.3* 97.2* 96.1* 96.9* 93* 83* 60* 76* 93%* 89%* 84%* 88%* 16*
V. Poor Poor Fair Good V.Good
0% 1% 3% 27% 68%
0% 1% 2% 19% 78%
0% 0% 3% 17% 79%
0% 0% 2% 12% 86%
0% 0% 3% 20% 77%
0% 0% 2% 16% 82%
0% 0% 4% 18% 78%0% 0% 0% 14% 85%
¹ Peer Group: All Press Ganey Facilities Database (N = 272 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 80, and a "Maximum" of 90
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Nov-Jan2015
Treatment Areas 95.2 94.9 95.2 94.3 35 30 41 22 82% 80% 81% 81% 144
ITA - RWC Healy Martinez - 95.3 94.2 94.4 96.0 41 20 23 57 83% 79% 80% 84% 37
ITA - Main Healy Benoit - 95.1 95.3 95.6 93.7 32 38 50 16 81% 81% 82% 79% 107
V. Poor Poor Fair Good V.Good
1% 2% 3% 37% 58%
0% 1% 3% 21% 75%
0% 0% 5% 19% 76%
0% 0% 3% 20% 77%
0% 0% 1% 23% 75%
1% 0% 2% 19% 78%
1% 0% 6% 21% 73%1% 0% 0% 18% 82%
¹ Peer Group: All Press Ganey Facilities Database (N = 272 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 40, a "Target" of 50, and a "Maximum" of 60
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Dir Mgr MD Ldr
Mean scores All Facilities Percentile 1 Top Box Analysis n-sizesLTR Target = 97.0 mean score LTR Target = 80th percentile2 % "Very Good" on LTR
n-sizesLTR Target = 95.6 mean score LTR Target = 50th percentile2 % "Very Good" on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov - Jan 2015)
Scheduling Your Visit
March 2015 Dashboard Dir
Registration
Facility
Radiation Therapy
Likelihood of recommending services
Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Overall Assessment
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Care coordinated among Drs/caregvrs
Personal Issues
Top Box Analysis
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Care coordinated among Drs/caregvrsLikelihood of recommending services
Mgr MD Ldr
Chemotherapy
Personal Issues
Overall Assessment
Mean scores
Facility
All Facilities Percentile 1
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov - Jan 2015)
Scheduling Your Visit
Registration
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
- - 96.1 96.8 96.3 95.6 66 79 69 55 88% 89% 88% 86% 281
Semple Fox (Interim) 94.3 95.8 96.8 94.0 28 59 80 28 83% 86% 89% 85% 79
- Hoopes 96.9 96.3 94.5 95.4 82 69 33 52 90% 88% 83% 85% 114
SempleTarkington
(Interim)97.7 98.8 98.1 97.2 93 99 97 85 92% 95% 94% 90% 88
V. Poor Poor Fair Good V.Good
1% 1% 4% 19% 75%
1% 1% 6% 23% 68%
1% 1% 3% 18% 78%
0% 0% 4% 16% 79%
0% 0% 5% 23% 71%
1% 0% 3% 12% 85%
1% 1% 5% 23% 70%
0% 0% 4% 11% 85%
V. Poor Poor Fair Good V.Good
1% 1% 4% 21% 73%
1% 1% 4% 24% 69%
0% 1% 4% 20% 74%
1% 1% 4% 15% 79%
0% 0% 4% 25% 71%
0% 1% 3% 12% 84%
1% 3% 6% 26% 64%
1% 1% 3% 10% 85%
¹ Peer Group: All Press Ganey Database (N=1411 facilities)
² ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Nursing
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Physician
Facility
Overall Assessment
Personal Issues
Likelihood of recommending center
OSC Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Outpatient Surgery Center (Nov 2014 - Jan 2015)³
Std Overall
Registration
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Likelihood of recommending center
Ambulatory Surgery Center (ASC)
Outpatient Surgery Center (OSC)
Ambulatory Surgery
Personal Issues
ASC Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Ambulatory Surgery Center (Nov 2014 - Jan 2015)³
Std Overall
Registration
Nursing
Physician
Facility
Overall Assessment
Byers Outpatient Eye Surgery
Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All PG Database Percentile 1
Top Box Analysisn-sizes
LTR Target = 95.4 mean score LTR Target = 51st percentile2
% "Very Good" on LTRMarch 2015 Dashboard
55 41
1
60 60
12
99 91
31
96
11
74
3
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=34 n=35 n=40 n=30 n=24 n=36 n=30 n=30 n=45 n=25 n=39 n=50 n=12
51
55
82
26
43 51
82
13 17
83 93
65
1
30
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=40 n=40 n=30 n=30 n=44 n=48 n=40 n=32 n=41 n=22 n=32 n=25 n=17
51
Goal
Goal
Avg. Rank
49
Avg. Rank
49
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All PG Database Percentile 1
Top Box Analysisn-sizes
March 2015 DashboardV. Poor Poor Fair Good V.Good
0% 1% 3% 16% 80%
0% 1% 4% 18% 77%
0% 1% 3% 13% 84%
0% 0% 3% 8% 89%
0% 0% 4% 23% 73%
0% 0% 2% 9% 89%
0% 2% 5% 22% 70%
0% 0% 1% 9% 90%
¹ Peer Group: All Press Ganey Database (N=1411 facilities)
² ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Byers Outpatient Eye Surgery Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Byers Outpatient Eye Surgery (Nov 2014 - Jan 2015)³
Std Overall
Registration
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Likelihood of recommending center
Nursing
Physician
Facility
Overall Assessment
Personal Issues
98
38
99
4
87 87
62
97 97 99 72
63
82
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=15 n=29 n=12 n=15 n=18 n=18 n=18 n=28 n=29 n=23 n=28 n=37 n=16
51 Goal
Avg. Rank 76
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct 2014
Sep-Nov 2014
Oct-Dec 2014
Nov-Jan 2015
Aug-Oct 2014
Sep-Nov 2014
Oct-Dec 2014
Nov-Jan 2015
Aug-Oct 2014
Sep-Nov 2014
Oct-Dec 2014
Nov-Jan 2015
Nov-Jan 2015
Daly Pavlet 93.9 95.1 94.6 96.2 33 60 45 83 82% 84% 86% 90% 157
Kixmiller (interim)
Buzzard, Brien-Hibma (interim)
92.8 92.8 93.4 95.8 16 16 24 77 83% 83% 84% 85% 78
Kresge Burdelle 91.1 92.7 91.0 94.8 6 16 6 52 80% 84% 82% 86% 77
Hoopes Harris-Ponti 93.9 93.1 92.9 94.3 33 21 18 37 80% 79% 79% 85% 74
Tomlinson Hahesy 95.4 95.9 96.7 93.2 69 80 91 20 85% 86% 90% 82% 55
V. Poor Poor Fair Good V.Good
0% 1% 4% 23% 72%1% 3% 5% 24% 68%0% 1% 9% 34% 56%
0% 0% 3% 17% 80%0% 1% 3% 25% 71%0% 0% 1% 19% 80%
0% 0% 1% 14% 85%
V. Poor Poor Fair Good V.Good
0% 1% 5% 24% 70%
2% 1% 6% 28% 63%
0% 2% 5% 32% 60%
0% 1% 5% 18% 77%
0% 1% 4% 28% 67%
0% 0% 4% 16% 80%
0% 1% 5% 8% 85%
¹ Peer Group: All Press Ganey Facilities Database (N=914 facilities)
² Cath Angio Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 83 , a "Target" of 83 , and a "Maximum" of 90
Endoscopy Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 30 , a "Target" of 35 , and a "Maximum" of 40
Outpatient Rehab Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 66 , a "Target" of 71 , and a "Maximum" of 76
Pulmonary Function Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60
Neurodiagnostics Lab Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN
3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter - Data not available Data pulled by Visit Date with all surveys received by March 5, 2015.
Facility
Overall Assessment
Endoscopy Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Endoscopy (Nov 2014 - Jan 2015)³
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Std Overall
Registration
Outpatient Rehab
Likelihood of recommending
Cath Angio Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Cath Angio (Nov 2014 - Jan 2015)³
Std OverallRegistration
FacilityTest or TreatmentPersonal Issues
LTR Target mean score LTR Target percentile2 % "Very Good" on LTR
Cath Angio
Neurodiagnostics Lab
March 2015 Dashboard
Pulmonary Function Lab
Endoscopy
Outpatient Clinical Services Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All Facility DB Percentile 1 Top Box Analysis n-sizes
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Test or Treatment
Personal Issues
Overall Assessment
Likelihood of recommending
81
4
7863
98
1
59
77
2
99 90
28
2
0.0020.0040.0060.0080.00100.00
Feb‐14 Mar‐14 Apr‐14 May‐14 Jun‐14 Jul‐14 Aug‐14 Sep‐14 Oct‐14 Nov‐14 Dec‐14 Jan‐15 Feb‐15
n=33 n=39 n=37 n=48 n=41 n=50 n=41 n=18 n=41 n=17 n=29 n=32 n=11
83
35
96
91
75
33
99
47
3
86
55
111
0.00
20.00
40.00
60.00
80.00
100.00
Feb‐14 Mar‐14 Apr‐14 May‐14 Jun‐14 Jul‐14 Aug‐14 Sep‐14 Oct‐14 Nov‐14 Dec‐14 Jan‐15 Feb‐15
n=30 n=37 n=44 n=31 n=30 n=38 n=24 n=42 n=36 n=20 n=25 n=29 n=17
35Goal
Goal
Avg.Rank
Avg.Rank
52
42
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
V. Poor Poor Fair Good V.Good
2% 0% 4% 17% 77%
2% 1% 4% 17% 75%
2% 1% 8% 28% 61%
1% 0% 2% 15% 82%
1% 1% 3% 17% 77%
1% 0% 2% 11% 85%
1% 0% 3% 10% 86%
V. Poor Poor Fair Good V.Good
0% 1% 2% 15% 82%
0% 1% 1% 18% 80%
0% 0% 4% 20% 76%
0% 0% 1% 12% 87%
0% 1% 3% 18% 78%
0% 1% 1% 10% 88%
1% 1% 1% 8% 90%
V. Poor Poor Fair Good V.Good
0% 1% 5% 28% 66%
1% 2% 7% 31% 58%
0% 1% 10% 38% 51%
0% 0% 3% 24% 73%
0% 0% 3% 34% 63%
1% 0% 3% 19% 78%
2% 0% 4% 13% 82%
Registration
Facility
Test or Treatment
Outpatient Clinical Services Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Pulmonary Function Lab Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
Test or Treatment
Top Box Analysis for Neurodiagnostics Lab (Nov 2014 - Jan 2015)³
Std Overall
Neurodiagnostics Lab Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Std Overall
Registration
Facility
Test or Treatment
Personal Issues
Overall Assessment
Likelihood of recommending
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
Personal Issues
Overall Assessment
Likelihood of recommending
Outpatient Rehab Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Outpatient Rehab (Nov 2014 - Jan 2015)³
Std Overall
Registration
Facility
Top Box Analysis for Pulmonary Function Lab (Nov 2014 - Jan 2015)³
Personal Issues
Overall Assessment
Likelihood of recommending
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
15
84
41 50
82
10 3
97
1
89 96
15
99
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=36 n=34 n=36 n=34 n=26 n=47 n=25 n=40 n=28 n=21 n=18 n=38 n=16
55
44
32
2
27
47
99
12
66
32
99
27
98 98
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=42 n=51 n=62 n=60 n=38 n=42 n=49 n=59 n=89 n=37 n=62 n=58 n=32
71
6
79
95 99
10
61 61
29
95 99
55
2
78
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=17 n=32 n=36 n=19 n=22 n=26 n=26 n=32 n=35 n=13 n=20 n=22 n=12
55
Goal
Goal
Goal
Avg. Rank
Avg. Rank
Avg. Rank
52
53
59
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
Schott - 93.9 93.6 93.2 92.9 38 35 24 22 79% 78% 79% 79% 393
Schott Albert 95.7 96.6 97.1 95.9 71 83 89 71 83% 86% 89% 88% 67
Schott Costales 96.4 95.7 93.8 94.2 82 70 37 44 88% 85% 81% 83% 108
Schott Vantrees, Cooper 94.0 93.5 93.2 91.9 40 34 24 13 79% 76% 77% 73% 77
Schott Strain 92.1 90.5 90.1 91.0 17 8 5 8 72% 70% 72% 76% 67
Schott Angelotti 90.5 91.1 91.6 90.9 9 9 10 7 72% 69% 76% 73% 74
V. Poor Poor Fair Good V.Good
1% 1% 3% 22% 74%
1% 1% 4% 23% 71%
0% 1% 4% 30% 64%
1% 0% 2% 18% 79%
1% 0% 3% 24% 72%
1% 0% 3% 18% 78%
1% 0% 4% 16% 79%
¹ Peer Group: All Press Ganey Facilities Database (N=391 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Overall Assessment
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
Test or Treatment
Personal Issues
Advanced Medicine Center
Hospital
Sherman
Outpatient Center
All Locations Total
March 2015 Dashboard
Outpatient Radiology Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All Facility Radiology Specialty %ile 1 Top Box Analysis
n-sizesLTR Target = 94.6 mean score LTR Target = 55th percentile
2% "Very Good" on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Radiology (Nov 2014 - Jan 2015)³
Std Overall
Registration
Likelihood of recommending
Facility
Blake Wilbur
22 7 8
35
61
43
10
33
62
5 14
53
15
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=162 n=148 n=173 n=150 n=127 n=154 n=128 n=124 n=172 n=111 n=145 n=137 n=51
55 Goal
28
Avg. Rank
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Aug-Oct
2014
Sep-Nov
2014
Oct-Dec
2014
Nov-Jan
2015
Nov-Jan
2015
Samson - 93.4 93.7 94.5 94.9 47 48 60 67 80% 81% 82% 84% 361
Samson Calderon, Flores 93.2 94.2 94.5 96.2 44 58 60 85 80% 81% 79% 86% 66
SamsonFlores, Bayya, Aranda,
Araya88.9 92.1 96.7 96.1 8 30 90 84 77% 83% 89% 87% 45
Samson Calderon, Flores 96.4 95.7 96.2 95.1 85 78 83 69 87% 86% 90% 87% 61
Samson Louie, Reloj 95.1 94.5 94.3 95.0 70 62 57 68 83% 82% 82% 83% 70
Samson Calderon, Flores 92.5 90.9 93.4 94.2 35 18 44 54 76% 71% 75% 78% 65
Samson Louie, Reloj 93.4 94.4 92.6 93.1 47 61 32 39 79% 81% 79% 81% 54
V. Poor Poor Fair Good V.Good
0% 0% 4% 22% 73%
1% 1% 5% 22% 71%
0% 0% 5% 27% 68%
0% 0% 4% 21% 75%
0% 1% 3% 24% 71%
0% 0% 2% 17% 80%
0% 0% 2% 13% 84%
¹ Peer Group: All Press Ganey Facilities Database (N=502 facilities)
² Likelihood to Recommend (LTR) mean score goals have a "Threshold" of 60 , a "Target" of 65 , and a "Maximum" of 70
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
Hoover
Outpatient Center (Redwood City)
Blake Wilbur
Clinical
Cancer Center
All locations total
Top Box Analysis for Lab (Nov 2014 - Jan 2015)³
Std Overall
Ambulatory
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Outpatient Lab Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Director Manager
Mean scores All Facility Lab Specialty %ile 1
Top Box Analysisn-sizes
LTR Target = 94.9 mean score LTR Target = 65th percentile2
% "Very Good" on LTR
Registration
Likelihood of recommending
Facility
Test or Treatment
Personal Issues
Overall Assessment
22 9
20 28
20
60
25
7
61
40 34
88
33
0.00
20.00
40.00
60.00
80.00
100.00
Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15
n=139 n=139 n=160 n=134 n=115 n=145 n=137 n=136 n=150 n=101 n=128 n=132 n=41
65
Goal
Avg. Rank 34
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
61 69 72 69
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
80% 81% 82% 83%
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
75 78 79 86
March 2015 Dashboard Director Manager Clinic Chief Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Express Care Goodger Rattia Weng 92.2 92.4 92.7 93.5
n-sizesLTR Target = 85th percentile² % Very Good on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
1 Peer Group: All Press Ganey Facilities Database (N=251). Please note that benchmarking is not specialty specific.2 Express Care Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 85, and a "Maximum" of 90 Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values equal to or greater than Target are Green3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%* n size is less than 30 per quarter- Data Not available Data pulled by Visit Date with all surveys received by 2015-02-28. Trend Chart Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
LTR Target = 93.4 mean scoreTop Box Analysis
LTR Target = Mean Score
LTR Target = All Facility Percentile¹
Urgent Care Patient Experience Dashboard: Likelihood to Recommend (LTR)
Top Box Analysis for Urgent Care (Nov-Jan 2015)³Very Poor Poor Fair Good Very Good
Arrival 0% 4% 11% 29% 56%
Nurses 0% 0% 3% 20% 77%
Doctors 1% 1% 1% 16% 81%
Tests 2% 0% 7% 21% 70%
Family or Friends 1% 1% 7% 24% 66%
Personal/Insurance Info 0% 1% 8% 18% 74%
Personal Issues 1% 2% 8% 19% 70%
Overall Assessment 1% 1% 3% 16% 79%
Likelihood To Recommend 1% 0% 4% 12% 83%
Std Overall 1% 1% 5% 20% 73%
Avg. Rank= 72Goal = 85
81 99 87 99 69 2 11 99 81 41 99 95
If you have questions, please contact Patient Experience at [email protected] Production Date: 3/9/15
Aug-Oct
2015
Sep-Nov
2015
Oct-Dec
2015
Nov-Jan
2015
Aug-Oct
2015
Sep-Nov
2015
Oct-Dec
2015
Nov-Jan
2015
Aug-Oct
2015
Sep-Nov
2015
Oct-Dec
2015
Nov-Jan
2015
Nov-Jan
2015
Room 86.3 86.3 86.6 86.8 52 53 55 58 57% 57% 57% 57% 2932
Cleanliness 86.6 86.5 86.8 87.0 43 43 46 49 57% 57% 57% 58% 999
Courtesy of Person Cleaning Room 90.8 90.7 91.1 90.9 64 64 69 67 69% 69% 70% 70% 951
Room temperature 81.7 81.9 81.9 82.5 48 51 50 57 45% 45% 44% 46% 982
Meals 84.3 83.8 83.9 84.5 67 62 64 71 54% 52% 52% 53% 2927
Temperature of Food 81.5 80.9 80.4 80.8 55 50 46 54 46% 44% 43% 43% 987
Quality of Food 79.5 79.1 79.5 80.1 68 65 68 72 44% 43% 42% 44% 978Courtesy of Person Serving Food 92.0 91.7 92.1 92.8 77 75 78 86 72% 71% 72% 73% 962
¹ Peer Group: All Press Ganey Database (N=1371 facilities)
3 Room "Overall" percentile ranks reflect weighted average of "Cleanliness", "Courtesy of Person Cleaning Room", and "Room temperature" ranks4 Meals percentile rank goals have a "Threshold" of 61 and a "Target" of 65
5 Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN6 Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
² Room percentile rank goals have a "Threshold" of 50 and a "Target" of 54
Mean Score Top Box Analysis (% Very Good)
Inpatient Facilities Services and Planning Press Ganey Dashboard
Room Overall (Feb 2014 - Feb 2015)6 Meals Overall (Feb 2014 - Feb 2015)6
Room Target = 54th percentile2,3,5
Meals Target = 65th percentile4,5
All PG Database Percentile1
March 2015
Dashboard
n-size
If you have questions, please contact [email protected] Production Date: 3/16/2015
n-size
Aug-Oct
2015
Sep-Nov
2015
Oct-Dec
2015
Nov-Jan
2015
Aug-Oct
2015
Sep-Nov
2015
Oct-Dec
2015
Nov-Jan
2015
Aug-Oct
2015
Sep-Nov
2015
Oct-Dec
2015
Nov-Jan
2015
Nov-Jan
2015
Cleanliness
AMBULATORY CLINICS 95.5 95.7 95.8 96.0 75 81 82 86 84% 84% 85% 85% 7631
ASC 97.0 96.9 95.8 94.8 92 91 79 66 88% 88% 84% 81% 290
CANCER CENTER CLINICS 95.9 95.9 95.8 95.9 84 84 79 84 85% 85% 84% 85% 2385
CANCER CENTER TREATMENT AREAS 94.7 95.2 95.3 95.4 36 43 46 46 81% 82% 83% 83% 580
OUTPATIENT SERVICES 93.2 93.3 92.8 92.7 34 37 29 30 75% 76% 74% 74% 1223
Comfort of Waiting Area
ASC 93.0 92.6 92.1 90.6 82 78 72 55 75% 74% 73% 69% 291
CANCER CENTER TREATMENT AREAS 91.3 91.3 90.9 91.1 31 31 30 30 71% 71% 70% 72% 578
ED 77.3 77.9 77.6 76.7 26 29 26 24 42% 43% 42% 42% 518
OUTPATIENT SERVICES 88.8 88.8 88.3 88.2 27 27 22 23 62% 62% 61% 61% 1233
Find Way Around Facility with Ease
CANCER CENTER TREATMENT AREAS 92.4 92.4 92.1 92.5 50 46 45 49 74% 74% 73% 74% 578
OUTPATIENT SERVICES 86.1 86.3 86.5 87.2 11 12 13 19 56% 57% 58% 61% 1222
Outpatient Facilities Services and Planning Press Ganey Dashboard
March 2015
Dashboard
Mean Score PG National DB Percentile Top Box Analysis
If you have questions, please contact [email protected] Production Date: 3/16/2015