Ambulatory Care Patient Experience Dashboard: Likelihood ...files.ctctcdn.com/0d609d5c401/c3bbea5c-b96e-4529-a050-e2131f86aa9a.pdf · Cardiovascular Medicine Kell Morris Zei 95.3
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1 The adjusted score was used for this time period since both mail and electronic surveys were sent out. The adjustment accounts for the age and gender differences of the patient populations that respond to the mail and electronic survey.
² Peer Group: All Press Ganey Facilities Database (N=928). Please note that benchmarking is not specialty specific.
³ Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 69 , a "Target" of 74 , and a "Maximum" of 79
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN4 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Access
Top Box Analysis for Standard Questions (Nov 2014 - Jan 2015)⁴
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of
1 Due to handout survey methodology, scores and graphs are pulled by Received Date of the survey
² Peer Group: Press Ganey All Hospital Database (N=309 facilities).
³ Inpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 82 , a "Target" of 82 , and a "Maximum" of 90
⁴ Peer Group: Press Ganey All Center Database (N=103 facilities).
⁵ Outpatient Behavioral Health Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 70 , a "Target" of 80 , and a "Maximum" of 87
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN6 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
Primary Therapist
Completion of Services
Likelihood of recommendingNote: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Outpatient Treatment Area
Office Staff
Support - Psych Testing
Support - Physician
Therapeutic Services
Some Personal Issues
Overall Assessment
Outpatient
Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Dec 2014 - Feb 2015)⁶
H1Intermediate Intensive Care, Cardiac Monitoring,
Neurology, Epilepsy, General Medicine Nguyen Schwartz Longo 89.3 88.0 87.8 87.5 44 34 32 30 74% 74% 76% 75% 36
Oct'11-
Sep'12
Jan'12-
Dec'12
Apr'12-
Mar'13
Jul'12-
Jun'13
Oct'12-
Sept'13
Jan'13-
Dec'13
92 90 95 93 93 94
70 73 83 83 84 86
57 72 77 86 74 73
34 49 63 58 56 60
71 71 72 71 76 69
54 54 64 58 46 50
4 3 4 3 1 2
55 72 78 63 45 53
76 63 69 67 53 71
73 70 77 75 62 70
¹ Peer Group: All Press Ganey Database (N=1371 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 84 , a "Target" of 84 , and a "Maximum" of 90
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Values are green if current percentile ranks are higher than the last reporting period, red if ranks are lower and black if ranks are the same
* n size is less than 30 per quarter
- Data not available
Data pulled by Discharge Date with all surveys received by March 5, 2015.
Would you Recommend
Inpatient Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Mgr UBMD Service/Division Chiefs
Likelihood to Recommend Hospital (Feb 2014 - Feb 2015) HCAHPS Publicly Reported Data - Percentile Ranks3
Pain Control
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
¹ Peer Group: All Press Ganey Facilities Database (N = 923 facilities) ² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80 , a "Target" of 80 , and a "Maximum" of 90 V. Poor Poor Fair Good V.Good
Values < Threshold are RED, values between Threshold and Target are YELLOW, and values > Target are GREEN 0% 1% 5% 26% 68%3 Top Box Analysis distribution of responses in red have a sum percentage of "Very Poor", "Poor", and "Fair" > 15% 3% 5% 13% 30% 49%* n size is less than 30 per quarter 0% 0% 3% 20% 77%- Data not available 0% 0% 2% 14% 84%
0% 0% 1% 17% 82%
0% 0% 2% 13% 85%
Standard Overall 0% 0% 2% 13% 85%0% 0% 2% 11% 87%
Personal Issues
Overall Assessment
Likelihood of recommending services
Top Box Analysis for Standard Questions (Nov - Jan 2015)
Access
Moving Through Your VisitNurse/AssistantCare Provider
Cancer Center Clinics Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Dir Mgr MD Ldr
Mean scores All Facilities Percentile 1 Top Box Analysis n-sizesLTR Target = 94.7 mean score LTR Target = 80th percentile2 % "Very Good" on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for LTR (June 2014 - Jan 2015)
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
October 2014November 2014
Target: Percentage "Very Good" > 85%; Percentage "Good" < 15%; Sum Percentage of "Very Poor," "Poor," and "Fair" = 0%
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 80, and a "Maximum" of 90
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 40, a "Target" of 50, and a "Maximum" of 60
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
March 2015 Dashboard Dir Mgr MD Ldr
Mean scores All Facilities Percentile 1 Top Box Analysis n-sizesLTR Target = 97.0 mean score LTR Target = 80th percentile2 % "Very Good" on LTR
n-sizesLTR Target = 95.6 mean score LTR Target = 50th percentile2 % "Very Good" on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov - Jan 2015)
Scheduling Your Visit
March 2015 Dashboard Dir
Registration
Facility
Radiation Therapy
Likelihood of recommending services
Cancer Center Procedural Areas Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Overall Assessment
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Care coordinated among Drs/caregvrs
Personal Issues
Top Box Analysis
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Care coordinated among Drs/caregvrsLikelihood of recommending services
Mgr MD Ldr
Chemotherapy
Personal Issues
Overall Assessment
Mean scores
Facility
All Facilities Percentile 1
Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Standard Questions (Nov - Jan 2015)
¹ Peer Group: All Press Ganey Database (N=1411 facilities)
² ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Nursing
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Physician
Facility
Overall Assessment
Personal Issues
Likelihood of recommending center
OSC Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Outpatient Surgery Center (Nov 2014 - Jan 2015)³
Std Overall
Registration
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
initial trends may be of interest.
Likelihood of recommending center
Ambulatory Surgery Center (ASC)
Outpatient Surgery Center (OSC)
Ambulatory Surgery
Personal Issues
ASC Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Ambulatory Surgery Center (Nov 2014 - Jan 2015)³
Std Overall
Registration
Nursing
Physician
Facility
Overall Assessment
Byers Outpatient Eye Surgery
Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Ambulatory Surgery Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All PG Database Percentile 1
Top Box Analysisn-sizes
March 2015 DashboardV. Poor Poor Fair Good V.Good
0% 1% 3% 16% 80%
0% 1% 4% 18% 77%
0% 1% 3% 13% 84%
0% 0% 3% 8% 89%
0% 0% 4% 23% 73%
0% 0% 2% 9% 89%
0% 2% 5% 22% 70%
0% 0% 1% 9% 90%
¹ Peer Group: All Press Ganey Database (N=1411 facilities)
² ASC, OSC and BYERSEYE Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 46 , a "Target" of 51 , and a "Maximum" of 56
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Byers Outpatient Eye Surgery Likelihood to Recommend (Feb 2014 - Feb 2015) Top Box Analysis for Byers Outpatient Eye Surgery (Nov 2014 - Jan 2015)³
Std Overall
Registration
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but
¹ Peer Group: All Press Ganey Facilities Database (N=914 facilities)
² Cath Angio Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 83 , a "Target" of 83 , and a "Maximum" of 90
Endoscopy Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 30 , a "Target" of 35 , and a "Maximum" of 40
Outpatient Rehab Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 66 , a "Target" of 71 , and a "Maximum" of 76
Pulmonary Function Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60
Neurodiagnostics Lab Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN
3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter - Data not available Data pulled by Visit Date with all surveys received by March 5, 2015.
Facility
Overall Assessment
Endoscopy Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Endoscopy (Nov 2014 - Jan 2015)³
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
Std Overall
Registration
Outpatient Rehab
Likelihood of recommending
Cath Angio Likelihood to Recommend Services (Feb 2014 - Feb 2015) Top Box Analysis for Cath Angio (Nov 2014 - Jan 2015)³
Std OverallRegistration
FacilityTest or TreatmentPersonal Issues
LTR Target mean score LTR Target percentile2 % "Very Good" on LTR
Cath Angio
Neurodiagnostics Lab
March 2015 Dashboard
Pulmonary Function Lab
Endoscopy
Outpatient Clinical Services Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All Facility DB Percentile 1 Top Box Analysis n-sizes
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
¹ Peer Group: All Press Ganey Facilities Database (N=391 facilities)
² Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 50 , a "Target" of 55 , and a "Maximum" of 60
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Overall Assessment
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
Test or Treatment
Personal Issues
Advanced Medicine Center
Hospital
Sherman
Outpatient Center
All Locations Total
March 2015 Dashboard
Outpatient Radiology Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
Director Manager
Mean scores All Facility Radiology Specialty %ile 1 Top Box Analysis
¹ Peer Group: All Press Ganey Facilities Database (N=502 facilities)
² Likelihood to Recommend (LTR) mean score goals have a "Threshold" of 60 , a "Target" of 65 , and a "Maximum" of 70
Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%
* n size is less than 30 per quarter
- Data not available
Data pulled by Visit Date with all surveys received by March 5, 2015.
Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends
may be of interest.
Hoover
Outpatient Center (Redwood City)
Blake Wilbur
Clinical
Cancer Center
All locations total
Top Box Analysis for Lab (Nov 2014 - Jan 2015)³
Std Overall
Ambulatory
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
Outpatient Lab Patient Experience Dashboard: "Likelihood to Recommend" (LTR)
If you have questions, please contact Patient Experience at [email protected]. Production Date: 3/9/2015
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
61 69 72 69
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
80% 81% 82% 83%
Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
75 78 79 86
March 2015 Dashboard Director Manager Clinic Chief Aug-Oct2014
Sep-Nov2014
Oct-Dec2014
Nov-Jan2015
Express Care Goodger Rattia Weng 92.2 92.4 92.7 93.5
n-sizesLTR Target = 85th percentile² % Very Good on LTR
Likelihood to Recommend Services (Feb 2014 - Feb 2015)
1 Peer Group: All Press Ganey Facilities Database (N=251). Please note that benchmarking is not specialty specific.2 Express Care Likelihood to Recommend (LTR) percentile rank goals have a "Threshold" of 80, a "Target" of 85, and a "Maximum" of 90 Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values equal to or greater than Target are Green3 Top Box Analysis distribution of responses in red text have a sum percentage of "Very Poor", "Poor", and "Fair" greater than or equal to 15%* n size is less than 30 per quarter- Data Not available Data pulled by Visit Date with all surveys received by 2015-02-28. Trend Chart Note: Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
LTR Target = 93.4 mean scoreTop Box Analysis
LTR Target = Mean Score
LTR Target = All Facility Percentile¹
Urgent Care Patient Experience Dashboard: Likelihood to Recommend (LTR)
Top Box Analysis for Urgent Care (Nov-Jan 2015)³Very Poor Poor Fair Good Very Good
Arrival 0% 4% 11% 29% 56%
Nurses 0% 0% 3% 20% 77%
Doctors 1% 1% 1% 16% 81%
Tests 2% 0% 7% 21% 70%
Family or Friends 1% 1% 7% 24% 66%
Personal/Insurance Info 0% 1% 8% 18% 74%
Personal Issues 1% 2% 8% 19% 70%
Overall Assessment 1% 1% 3% 16% 79%
Likelihood To Recommend 1% 0% 4% 12% 83%
Std Overall 1% 1% 5% 20% 73%
Avg. Rank= 72Goal = 85
81 99 87 99 69 2 11 99 81 41 99 95
If you have questions, please contact Patient Experience at [email protected] Production Date: 3/9/15
¹ Peer Group: All Press Ganey Database (N=1371 facilities)
3 Room "Overall" percentile ranks reflect weighted average of "Cleanliness", "Courtesy of Person Cleaning Room", and "Room temperature" ranks4 Meals percentile rank goals have a "Threshold" of 61 and a "Target" of 65
5 Values less than Threshold are in RED, values between Threshold and Target are YELLOW, and values greater than Target are GREEN6 Many of the most recent month’s surveys have yet to be received from our patients before valid comparisons should be made, but initial trends may be of interest.
² Room percentile rank goals have a "Threshold" of 50 and a "Target" of 54
Mean Score Top Box Analysis (% Very Good)
Inpatient Facilities Services and Planning Press Ganey Dashboard
Room Overall (Feb 2014 - Feb 2015)6 Meals Overall (Feb 2014 - Feb 2015)6
Room Target = 54th percentile2,3,5
Meals Target = 65th percentile4,5
All PG Database Percentile1
March 2015
Dashboard
n-size
If you have questions, please contact [email protected] Production Date: 3/16/2015