A Travel Information Service for New York State
Transit Service Information Portal Project Webinar
May 4, 2009
New York State Department of Transportation
Vision for 511 NY
New York State’s 511 Travel Information System will provide useful, high quality,
comprehensive, readily available and accessible travel information in a timely
manner to its customers.
Customers include the traveling public, the commercial sector, and transportation system operators.
The Goal is to increase travel and transportation satisfaction through:
Increased mobility and reliability Enhanced safety and security Environmental sustainability Economic competitiveness
Objectives• Seek out and use the best information available
Unique regional databases in existence nationally NITTEC Regional Architecture TRANSCOM Regional Architecture NYSDOT Transportation Management Centers (TMCs)
Work to ensure the integration of all travel modes
• 511 system will provide consistent and up to date region-
based information
• 511 will be “user friendly” and “seamless” Coordination and harmonization of telephone, web
offerings, and e-notifications
• Regional interoperability FHWA model deployment
National Deployment Status• 511 is the number for getting travel info by phone
Designated by the FCC in 2000 for use by State DOTs 35 States with partial or complete statewide coverage
133+ million calls since inception
• Canada deploying 511 service Quebec, Nova Scotia, Yukon Territory, Ontario (coming
soon)
• In NY, 511 will be the “brand” for travel information System vs. service deployment
511 NY Deployment Status
• Phone system and web portal complete
• E-notification services TransAlert, MTA, Port Authority and NJ511
511 v. 1.0 available now available 2008 ITS World Congress in NYC (Long Island, NYC and
Hudson Valley calling regions)
Rest of the state online in 2009
Testing CARS and WTA data fusion
IVR Phone System• Nuance Speech Recognition • Integrated Multi-Modal / Multi-Agency• Database Driven Fully Automated IVR-Menu Structure
Real-time Incident Reporting Call transfer Floodgate messages for ETO and special events
• Customized ‘trees’ for each of nine calling regions
Website• Traffic Conditions (Incidents, construction, traffic
cameras, speed, weather)• Transit Conditions (Incidents, construction)• Statewide Multi-Agency Transit Trip Planner• Rideshare opportunities• Travel Links (CVO, Bicycling, Tourism)
511 NY Deployment Status
511 Calling Regions
Regional Content
•Benefits of Information Sharing: Input for content and enhancements
Regional “Special Events” with transportation impactsCustomized Modal Information
Regional nuances and customizationsAliases, hot spots
•Extensive Multi-Modal Content Regionally Relevant
Traffic ConditionsBridge and Border Crossing information
Public Transportation Providers Paratransit, Ferries, Bus, Commuter Rail and Bus
AmtrakAirports (and Airport Access)Rideshare ServicesBicycle
Regional Issues• Neighboring States & Provinces
Share lessons-learned Build on existing relationships and forge new
ones• Interoperability
Commonality of tools Telephone menus / Terminology Mapping symbols Adherence to standards
Properly directing calls Cell phone calls Transferring / redirecting calls
Transfers to other 511 systems Coordination of content and ease-of-use Access to databases and information
Home Pagewww.511NY.org
511 NY Traffic
Special Events
Insert Construction Image
Insert Construction Image
Active and Planned Construction
Traffic Cameras
Transit Incidents Via Regional Architecture
Camera Images
NOAA Weather Feeds
511 Transit Trip Planner
• Transit Itinerary Planning System Statewide
AMTRAK pilot 80 Fixed Route Carriers by Summer 2009
Transit Trip Planner
Park & Ride Information
Rideshare
Planned 2009 Enhancements
‘My 511’ phone service Map and video based distribution of travel info to
mobile devices RSS and XML feeds
ISP Partnerships Real time Bus AVL pilot Travel Time Statewide SmartNET deployment Weather forecast service pilot for phone
Route-based Improved promotion of state and regional ‘travel and
tourism’ Snowmobile Maps GIS coded trail-head parking
Planned Interactive Google Map Layers
Airports Airport contact info, access services
Alternative Fuels Fueling stations
Bicycling Area maps, routes, trails
Bicycling Bike-Transit service details
Border Crossings Crossing locations, delays
Bridges Crossings, Restrictions
Carpool and Vanpool Services
Ferries and Waterways Terminals
Intercity Bus Bus stop
Intercity Rail Station
Intermodal Terminals Rail-truck terminal locations
Local Bus and Rail Operator contact information
Local Bus and Rail Routes (i.e. connect the stops)
Paratransit Operator contact information
Park and Ride Park and ride lots
Parking Facilities Facilities
Rest Areas Facilities & details
Restrictions: weight and clearance Commercial vehicle restrictions
Taxi Services Services
Tourism Information Centers TIC contacts
Tourism Promotion Agencies Regional, County orgs
Truck Stops Facilities & details
Questions and Answers
511 NY Project Contact Information:
Todd Westhuis, P.E., Project DirectorNYSDOT Operations [email protected]
Mary Harding, Outreach CoordinatorNYSDOT Office of External [email protected]
www.511ny.org