A Travel Information Service for New York State

A Travel Information Service for New York State

Transit Service Information Portal Project Webinar

May 4, 2009

New York State Department of Transportation

Vision for 511 NY

New York State’s 511 Travel Information System will provide useful, high quality,

comprehensive, readily available and accessible travel information in a timely

manner to its customers.

Customers include the traveling public, the commercial sector, and transportation system operators.

The Goal is to increase travel and transportation satisfaction through:

Increased mobility and reliability Enhanced safety and security Environmental sustainability Economic competitiveness

Objectives• Seek out and use the best information available

Unique regional databases in existence nationally NITTEC Regional Architecture TRANSCOM Regional Architecture NYSDOT Transportation Management Centers (TMCs)

Work to ensure the integration of all travel modes

• 511 system will provide consistent and up to date region-

based information

• 511 will be “user friendly” and “seamless” Coordination and harmonization of telephone, web

offerings, and e-notifications

• Regional interoperability FHWA model deployment

National Deployment Status• 511 is the number for getting travel info by phone

Designated by the FCC in 2000 for use by State DOTs 35 States with partial or complete statewide coverage

133+ million calls since inception

• Canada deploying 511 service Quebec, Nova Scotia, Yukon Territory, Ontario (coming

soon)

• In NY, 511 will be the “brand” for travel information System vs. service deployment

511 NY Deployment Status

• Phone system and web portal complete

• E-notification services TransAlert, MTA, Port Authority and NJ511

511 v. 1.0 available now available 2008 ITS World Congress in NYC (Long Island, NYC and

Hudson Valley calling regions)

Rest of the state online in 2009

Testing CARS and WTA data fusion

IVR Phone System• Nuance Speech Recognition • Integrated Multi-Modal / Multi-Agency• Database Driven Fully Automated IVR-Menu Structure

Real-time Incident Reporting Call transfer Floodgate messages for ETO and special events

• Customized ‘trees’ for each of nine calling regions

Website• Traffic Conditions (Incidents, construction, traffic

cameras, speed, weather)• Transit Conditions (Incidents, construction)• Statewide Multi-Agency Transit Trip Planner• Rideshare opportunities• Travel Links (CVO, Bicycling, Tourism)

511 NY Deployment Status

511 Calling Regions

Regional Content

•Benefits of Information Sharing: Input for content and enhancements

Regional “Special Events” with transportation impactsCustomized Modal Information

Regional nuances and customizationsAliases, hot spots

•Extensive Multi-Modal Content Regionally Relevant

Traffic ConditionsBridge and Border Crossing information

Public Transportation Providers Paratransit, Ferries, Bus, Commuter Rail and Bus

AmtrakAirports (and Airport Access)Rideshare ServicesBicycle

Regional Issues• Neighboring States & Provinces

Share lessons-learned Build on existing relationships and forge new

ones• Interoperability

Commonality of tools Telephone menus / Terminology Mapping symbols Adherence to standards

Properly directing calls Cell phone calls Transferring / redirecting calls

Transfers to other 511 systems Coordination of content and ease-of-use Access to databases and information

Home Pagewww.511NY.org

511 NY Traffic

Special Events

Insert Construction Image

Insert Construction Image

Active and Planned Construction

Traffic Cameras

Transit Incidents Via Regional Architecture

Camera Images

NOAA Weather Feeds

511 Transit Trip Planner

• Transit Itinerary Planning System Statewide

AMTRAK pilot 80 Fixed Route Carriers by Summer 2009

Transit Trip Planner

Park & Ride Information

Rideshare

Planned 2009 Enhancements

‘My 511’ phone service Map and video based distribution of travel info to

mobile devices RSS and XML feeds

ISP Partnerships Real time Bus AVL pilot Travel Time Statewide SmartNET deployment Weather forecast service pilot for phone

Route-based Improved promotion of state and regional ‘travel and

tourism’ Snowmobile Maps GIS coded trail-head parking

Planned Interactive Google Map Layers

Airports Airport contact info, access services

Alternative Fuels Fueling stations

Bicycling Area maps, routes, trails

Bicycling Bike-Transit service details

Border Crossings Crossing locations, delays

Bridges Crossings, Restrictions

Carpool and Vanpool Services

Ferries and Waterways Terminals

Intercity Bus Bus stop

Intercity Rail Station

Intermodal Terminals Rail-truck terminal locations

Local Bus and Rail Operator contact information

Local Bus and Rail Routes (i.e. connect the stops)

Paratransit Operator contact information

Park and Ride Park and ride lots

Parking Facilities Facilities

Rest Areas Facilities & details

Restrictions: weight and clearance Commercial vehicle restrictions

Taxi Services Services

Tourism Information Centers TIC contacts

Tourism Promotion Agencies Regional, County orgs

Truck Stops Facilities & details

Questions and Answers

511 NY Project Contact Information:

Todd Westhuis, P.E., Project DirectorNYSDOT Operations [email protected]

Mary Harding, Outreach CoordinatorNYSDOT Office of External [email protected]

www.511ny.org