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25 Customer Service Training TipsBy CustomerServiceTrainingTips.com
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Before We Begin
“The age of the customer”
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Customer Service Training Tip 1
Customer service training needs to create life changing customer service. Good service will get you to the front of the unemployment line.
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Customer Service Training Tip 2
Size Matters. Smaller training sessions means increased participation.
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Customer Service Training Tip 3
Too long creates cognitive overloadand that reduces retention and learning.
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Customer Service Training Tip 4
Medieval Torture
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Customer Service Training Tip 5
wins, but must be meaningful
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Customer Service Training Tip 6
No one attends customer service training.
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Customer Service Training Tip 7
100%
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Customer Service Training Tip 8
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Customer Service Training Tip 9 Micro Learning
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Customer Service Training Tip 10
Objectives
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Customer Service Training Tip 11
Success in 8 seconds
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Customer Service Training Tip 12
Make it easy for the participant to see how it benefits them.
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Customer Service Training Tip 13
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Customer Service Training Tip 14
I was right!
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Customer Service Training Tip 15
Reduce Resistance
Increase Retention
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Customer Service Training Tip 16
Managers & Supervisors
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Customer Service Training Tip 17
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Customer Service Training Tip 18
Empathy Matters
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Customer Service Training Tip 19
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Customer Service Training Tip 20
Plain and simple, create team member advocates.
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Customer Service Training Tip 21
Demonstrate,demonstrate,demonstrate
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Customer Service Training Tip 22
140
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Customer Service Training Tip 23
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Customer Service Training Tip 24
Mix it up
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Customer Service Training Tip 25
R.I.P
Lecture
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