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Customerservicetrainingtips. com 25 Customer Service Training Tips By CustomerServiceTrainingTips.com
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Page 1: 25 customer service training tips

Customerservicetrainingtips.com

25 Customer Service Training TipsBy CustomerServiceTrainingTips.com

Page 2: 25 customer service training tips

Customerservicetrainingtips.com

Before We Begin

“The age of the customer”

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Customerservicetrainingtips.com

Customer Service Training Tip 1

Customer service training needs to create life changing customer service. Good service will get you to the front of the unemployment line.

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Customerservicetrainingtips.com

Customer Service Training Tip 2

Size Matters. Smaller training sessions means increased participation.

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Customerservicetrainingtips.com

Customer Service Training Tip 3

Too long creates cognitive overloadand that reduces retention and learning.

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Customerservicetrainingtips.com

Customer Service Training Tip 4

Medieval Torture

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Customer Service Training Tip 5

wins, but must be meaningful

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Customerservicetrainingtips.com

Customer Service Training Tip 6

No one attends customer service training.

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Customer Service Training Tip 7

100%

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Customer Service Training Tip 8

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Customer Service Training Tip 9 Micro Learning

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Customer Service Training Tip 10

Objectives

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Customer Service Training Tip 11

Success in 8 seconds

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Customer Service Training Tip 12

Make it easy for the participant to see how it benefits them.

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Customer Service Training Tip 13

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Customer Service Training Tip 14

I was right!

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Customer Service Training Tip 15

Reduce Resistance

Increase Retention

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Customer Service Training Tip 16

Managers & Supervisors

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Customer Service Training Tip 17

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Customer Service Training Tip 18

Empathy Matters

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Customer Service Training Tip 19

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Customer Service Training Tip 20

Plain and simple, create team member advocates.

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Customerservicetrainingtips.com

Customer Service Training Tip 21

Demonstrate,demonstrate,demonstrate

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Customer Service Training Tip 22

140

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Customer Service Training Tip 23

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Customer Service Training Tip 24

Mix it up

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Customer Service Training Tip 25

R.I.P

Lecture

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Want more customer service training tips & ideas...

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It’s packed with valuable ideas to reduce training time and increase retention.

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