TIPT User Forum 2015 Page 3
Survey results Does your organisation currently use TIPT video capability? If so, in what way?
Conference room
Desk phone-based
Computer-based
Mobile-based
39.0%
27.0%
59.0%
39.0%
TIPT User Forum 2015 Page 4
Survey results
What do you feel are the barriers and/or challenges to enabling and utilising video within your organisation?
6.5%
Lack of training
Lack of appropriate hardware
Lack of network
capability
Resistance to video
Other Cost
8.6% 30.1% 7.5% 16.1% 48.4%
TIPT User Forum 2015 Page 5
Survey results
What tools do you have available for collaboration today?
0
1
2
3
4
5
6
Collaboration tools
Desk phone with video
Conference room video
Virtual meeting rooms (VMR)
Instant messaging
PC screen sharing
Web conferencing
None of the above
TIPT User Forum 2015 Page 6
Survey results
Considering the Collaboration tools available, do you use them?
0 50 100 150 200 250
Colla
bora
tion t
ools
Frequently
Infrequently
Never
TIPT User Forum 2015 Page 8
Telstra Cloud Collaboration (TCC)
Overall call control
Number management
Shared services
Session Border
Controllers (SBCs)
PSTN Gateways
End-user experience
Desktop phones
Video endpoints
Mobility
IM&P TIPT
(Telstra)
TCC-SFB
(Microsoft)
TCC-CP
(Cisco)
Hosted
Video
(Polycom)
SIP trunk
(IP PBXs)
DOT
(Telstra)
T-BIZ Voice
(Telstra)
TIPT User Forum 2015 Page 9
TIPT Solution
Office telephony
and collaboration Application
integration
SIP Connect
Mobile and tablet integration
and remote working
Video calling and
conferencing
Call Centre
The Collaboration Worker
TIPT User Forum 2015 Page 10
https://www.youtube.com/watch?v=KP_H-46xBww
TIPT User Forum 2015 Page 11
TIPT construct Build your TIPT in 4 simple steps
SELECT
User packs
to suit your
requirements
CHOOSE
Your endpoints
from handsets
to video rooms
CUSTOMISE
Add-ons
to meet your
business needs
PICK
Calling plans
to suit your
business needs
TIPT User Forum 2015 Page 13
Investing millions in platform and products
Platform
investments
Additional clusters Improved performance, resiliency and growth
SBC and media server pools Re-architected for better availability and geo-redundancy
Device management Customer tools now facilitate ‘opting-in’ to new TIPT UC-One functionality
Release 19 finalised Keeping TIPT current and delivering incremental capability
TIPT User Forum 2015 Page 14
Telstra Cloud Collaboration (TCC)
Overall call control
Number management
Shared services
Session Border
Controllers (SBCs)
PSTN Gateways
End-user experience
Desktop phones
Video endpoints
Mobility
IM&P TIPT
(Telstra)
TCC-SFB
(Microsoft)
TCC-CP
(Cisco)
Hosted
Video
(Polycom)
SIP trunk
(IP PBXs)
DOT
(Telstra)
T-BIZ Voice
(Telstra)
TIPT User Forum 2015 Page 15
Investing millions in platform and products
Product
investments
UC-One collaborate launch Instant Message & Presence (IM&P) and desktop sharing
UC-One tablet version (iPad) The first version of UC-One optimised for tablets
TIPT complete launch Bundled calling plans for call-cost certainty
New TIPT web presence Access to more and improved datasheets and training materials
TIPT User Forum 2015 Page 16
TIPT UC-One – updated
VoIP Soft Phone
Multiplatform (Windows, MAC, Android and iOS)
Mobile Working (Home and Road Warrior)
Voice and Video Calling
Point to Point and
Virtual Meeting Room
Ideal for BYOD
TIPT User Forum 2015 Page 17
TIPT UC-One IM&P
Buddy list
Contact
list
DialPad Instant
Message
(IM)
Call
history
Call
settings
Indicates online and available
Indicates you are away
Indicates you are online but busy
Indicates you are offline
Indicates you are in a meeting
Indicates you are on mobile only On Mobile
In a Meeting
Available
Away
Busy
Offline
TIPT User Forum 2015 Page 19
Calling plans
TIPT Complete
With TIPT Complete Plans,
you won’t have to worry
about call costs with
your service.
A fixed price allows your
people to make as many
calls as they need, while
you have the confidence
of price certainty.
Choose the plan that suits your needs:
Plan Name Services Inclusions
TIPT Complete
BASIC 20+
Unlimited local and national
long distance calls within Australia
TIPT Complete
PREMIUM 20+
Unlimited local/national long
distance calls and fixed to mobile calls within Australia
Minimum 20 services and no maximum number of services. Only available on 36 month contract term.
TIPT User Forum 2015 Page 21
Where are we going?
Future
Short term
Take TIPT with you
UC-One calling over the internet (Internet SBC)
Mobility Focus
Stay fresh
New Wi-Fi and DECT handsets
Polycom firmware
CPE & Platform Updates
Let TIPT do more
TIPT of Things
App Direct
Third Party Integration
Collaborate better
Microsoft Lync & Skype for Business integration
Deeper Integration
Deeper integration with
the Telstra Mobile Network
R21/R22 platform upgrades
Web RTC UC-One replacing toolbar
TIPT User Forum 2015 Page 22
New TIPT Endpoints
New IAD range New DECT & Wi-Fi range
IADs for Analogue
Handsets, EFTPOS
and FAX
DECT range
of handsets
and base
stations
Wi-Fi Handsets
Alerts
Generate alerts based
on thresholds.
Tile colour change.
SMS and email
notification.
Audible notification.
TIPT User Forum 2015 Page 29
Marquee
Display information
to agents i.e.
Notification of
campaign, sales
targets etc.
TIPT User Forum 2015 Page 30
Voice recording for TIPT (compliance & WFO)
TIPT User Forum 2015 Page 31
Provided by CVT Global Pty Ltd
Compliance Quality Management
Dispute Resolution Live call & historical
Legal Coaching, improve performance
Long term retention Screen recording
& speech analytics
CVT Voice Recording & WFO:
TIPT User Forum 2015 Page 34
UC-One Network Requirements
Consider adding QoS profile
to Windows PCs for SIP
Condition my network for
UC-One desktop users TIPT SBCs
203.52.0.0/24 VIC
203.52.1.0/24 NSW
203.52.3.160/28 QLD
203.44.43.160/28 SA
203.52.2.160/28 WA
Web Services
144.140.181.80/28 St Leonards
144.140.222.0/24 Clayton
Add routes to TIPT
SBCs to data VLAN
Add QoS to
data VLAN
TIPT User Forum 2015 Page 35
UC-One Network Requirements – firewall
Required if you have a firewall
between your LAN and TIPT TIPT Web Servers & Ports
144.140.181.80/28 St Leonards
144.140.222.0/24 Clayton
144.140.208.801/28 Exhibition
TCP Ports
Port 5222
Port 5269
Port 8443
Port 1080
Port 5280
Port 443/80
Port 5060
Port (voice) 16384-32767
Port (video) 8600-8698
Add rules to firewall to allow
UC-One to connect
TIPT User Forum 2015 Page 36
Remote access considerations
User case
• User working remotely
• Using UC-One desktop
• Accessing network via VPN
Remote worker
using UC-One
Add routes to VPN
termination gateway access
Internet
* All TIPT state SBCs and
web servers for UC-One clients
TIPT User Forum 2015
Preparing for deployment
Did you remove UC-One to get
the call forward key back?
• Need to add the UC-One shared
call appearances back.
• TIPT UC-One tool
http://presence.camelon.com.au/dl/telstra/
TIPTToolsUC-One_1.0.9.0.zip
Page 37
Add UC-One IM&P capability
for users
• Adds IM&P, desktop share and file transfer
• Can be a group admin login
https://portal.digitalbusiness.telstra.com/TIPTcnc/
TIPT User Forum 2015
Best practice user case
Page 38
I am an office
based user
• Turn off call
termination to
UC-One desktop
if using a handset
• Leave on if using
UC-One as soft
phone
I am a mobile
worker
• Turn on call
termination to
UC-One desktop
• Turn off call
termination on
UC-One mobile
• Leave on for
UC-One tablet
How do I turn
on/off a location?
*12 turns ON
an answer location
*13 turns OFF
an answer location
Have a personal
VMR?
• Add it to you MyRoom
configuration
• Auto dial you and your
guests into your VMR
• Pin must be
#spacepin#
TIPT User Forum 2015 Page 39
User case options
Customising UC-One FOR DESKTOP
ENABLE_AUDIOCALLS true
ENABLE_VIDEOCALLS
true
FOR MOBILE
ENABLE_AUDIOCALLS_MOBILE
true
ENABLE_VIDEOCALLS_MOBILE
true
GENERAL ACROSS ALL TYPES
ENABLE_FILE_TRANSFER true
ENABLE_MEDIA_SHARE true
ENABLE_WEBCOLLAB true
• Can I turn off video/audio?
• Can I turn off audio?
• Can I turn off file transfer?
• Can I turn off desktop sharing?
TIPT User Forum 2015 Page 40
Internet session border controllers
What are they?
• Device phones and
soft clients register
to for voice/video calling
• Previously only available
within the Next IP® core
Why do I want
to use them?
• Simplicity – allows
users to simply
download client
and connect
What are the
design issues?
• All traffic will route
to the internet SBC
• Not a good idea if
mainly using on Wi-Fi
How do I use them?
• Tag needs to be set at
group or user device level
• SBC_ADDRESS – value
= TBA
Internet UC-One
mobile and tablet
TIPT
TIPT User Forum 2015 Page 41
Bring Your Own Device with UC-One
John has a TIPT desk phone in the office and also has a personal
smartphone. John wants to utilise his smartphone to keep in contact
but needs a solution to ensure he can charge back work related calls.
Installing UC-One on the smartphone device:
• Inbound calls: John sets the TIPT Anywhere service to ring on his
smartphone. Calls to his desk phone will simultaneously ring on his
smartphone.
• Outbound calls: When he makes a call using the TIPT UC-One
dialler, the platform will call him back on his smartphone. When he
answers, the call is connected. His desk phone caller ID is
presented, hiding his personal smartphone caller ID.
• Billing: All call costs are billed back to John’s TIPT desk phone.
Calls initiated via the UC-One client are an inbound call to the
smartphone and are therefore billed to the TIPT desk phone as
part of the calling plan.
TIPT User Forum 2015 Page 42
BYOD
What’s required
How do I make this work for me?
• TIPT Executive Pack
• TIPT Calling Plan
• Suitable Android or Apple smartphone
• Optional desktop handset
Service Monthly
Cost
Included
Calls
Other
Calls
TIPT
Executive
Pack
$22
Local, STD,
Fixed to
mobile
As per
contracted
rates
TIPT
Calling Plan $10
TIPT
UC-One App
– Desktop
or Mobile
$0
Local, STD,
Fixed to
mobile
As per
contracted
rates
Monthly
(ex GST) $32
Example user costs per month – based on 200+ users BYOD device
using UC-One app
TIPT Executive Pack
UC-One desktop client +
optional handset
TIPT User Forum 2015 Page 44
TIPT App Development Environment
What is it?
A standards-based interface allowing
customers and third parties to innovate by
developing applications that complement
and enhance the TIPT service.
TIER 1 Telstra supplied and supported
TIER 2 Developer supplied off-the-shelf
TIER 3 Bespoke development
Integrate TIPT into your in-house CRM
Custom Call Centre applications and reporting
Other popular platforms such as Lync and Google
Do something
Get notifications
Third party
application
TIPT User Forum 2015 Page 46
Solutions offering
ENTERPRISE
CALL REPORTING
Cost assignment
Billing
TIPT group hunt
Usage/staff management
Marketing
Planning
CLOUD
CONTACT CENTRE
Web chat
Social media
VOICE RECORDING
& WFO
Compliance
Legal reasons
Dispute resolution
WFO
Quality management
TIPT User Forum 2015 Page 47
Enterprise call reporting
REPORTING PLATFORMS REASONS
Periscope
GC
Billing/on charge
Management
Productivity
Security
Instant reports
Cost allocation
Cost/budget trending
Reduce personal usage
Automation
TIPT (RTB)
Telstra bill
Mobile
Data
TIPT User Forum 2015 Page 48
Periscope GC
Multiple outlet stores
Requirements:
• Call traffic (in/outbound, abandoned)
• Cost
• Calls to each store/hunt group
Support: Vmware/HyperV platform
Utilising Periscope for:
• TIPT group hunt reporting
• Summary/detail reporting
• Busy time
• Marketing
Case study for the retail industry
TIPT User Forum 2015 Page 50
Presence
Seamless integration between
TIPT and Microsoft Lync/Skype
for Business
• Telepresence
• Click to call
• Call history
• Replaces TIPT toolbar
TIPT User Forum 2015 Page 51
CallBoard 2.0
• Visual display of key metrics
• Call queue information and
agent statistics
• New features released this month:
– Customisable display
– More screens to choose from
– Customisable alerts
– Fully renewed UI
TIPT User Forum 2015 Page 52
Bulk tools
• Perform bulk tasks much more quickly in TIPT
• Reporting capabilities are able to produce a live
snapshot of whole enterprise and group environments