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Pertemuan 3 Using the Telephone

Matakuliah : G0502 / English for Secretaries

Tahun : 2006

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Quote of the day

“It is more important to do the right things than to do things right.”

- Peter Drucker -

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Telephone Manners

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Telephone Manners

Reading 1

Handling telephone calls

http://esl.about.com/library/speaking/bltelephone_vocab.htm

http://esl.about.com/library/speaking/bltelephone_exercises.htm

http://www.business-english-training.com/phone.htm

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Telephone Manners

Reading 2• Taking a message• Putting the caller on hold• Transferring a call• Answering machines• Answering services• Dealing with an irate caller• Dealing with a crank or abusive caller

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Telephone Conversation Practice

• May I take a messageIt’s Culturehttp://

esl.about.com/library/speaking/bltelephone_message.htm

• May I speak to…• Pair workhttp://

esl.about.com/library/speaking/bltelephone_role.htm

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Telephone Conversation Practice

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Telephone Message

While you were out…