Working@Duke September, 2009 Issue

4 7POSTMARK DUKE A day in the life ofDuke Postal Operationsinvolves a flurry ofactivity at a warehouse,where envelopes andparcels are processedfor delivery.

3SUSTAINABLE DUKE A pilot mobile fishmarket rolls out thismonth, and faculty andstaff can order and pickup fresh fish on campus.

This paper consists of 30% recycled

post-consumer fiber. Please recycle after reading.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

GIVING CAMPAIGN Doing Good in theNeighborhood invitesfaculty and staff todonate money toabout 30 localorganizations andprograms.

Late last summer, Duke was sailing along smoothly.

A Duke doctor won the National Medal of Science. The USA men’s basketball team, led by Coach K, won the Olympic gold. And the El

Greco exhibit opened at the Nasher Museum of Art. Then, as President Richard H. Brodhead describes it, a “tidal wave” hit.“I’ve been keenly aware of the fact that at this time last year, none of us

really foresaw the economic situation that was going to unfold,” Brodheadsaid during a recent interview with Working@Duke.

“When you first get in this line of work, every bad thing that happensseems like the end of the world, but after a while, you get used to the factthat institutions proceed toward their goals through changing circumstances… you’ve got to keep trying to advance toward your goals under whichevercircumstances you are dealt.”

For this interview, Working@Duke asked you, our readers, to pose thequestions. You submitted 50 questions, ranging from whether Brodhead or senior administration received a salary increase (no) to why the campusstairwells aren’t colorful (didn’t make the final cut).

Here’s what employees asked, and what Brodhead, who recentlycompleted his fifth year as Duke’s president, had to say:

d

The budget shortfall of $125M(result of endowment decline) wasidentified last year and for thenext 3 years. As a result, manymonthly-paid employees did notreceive a raise this year. Should weexpect the same measure for thenext two years while inflation isexpected to increase?

“Once we began to see the magnitude of thebudget challenge, we could not ignore it,”

Brodhead said. “We’re here to promote excellence in academics, excellencein health care, to make Duke desirable to the best students, to make it theemployer of choice for people on faculty and staff. Now we have to do thatwith a somewhat smaller budget. That’s the new reality, and we’re going toget there through a number of cost-cutting measures that, we believe, willnot harm the essential mission of Duke. When we announced in Februarythat there would be no raises for university employees earning more than$50,000, I had no idea what the response to it would be. But the Dukecommunity recognized the necessity to be prudent with our resource in away that we had not confronted for a long time. The university is here forthe long run. We’re here for decades, centuries even. I can’t make promisesfor next year, but we will keep the interests and needs of our employees inthe forefront as we make decisions about the budget, and we’ll betransparent and open in communicating those decisions.”

Is there any sense that, in light of the current economy and Duke's financial situation, there will need to be cuts in employee benefits? Rumors are going around that theeducation benefit for employee children will be reduced or eliminated.

John Witek, Continuing Studies

“Duke was just cited by the Chronicle of Higher Education as being one ofthe best employers in the country, and our benefits were one of the majorfactors,” Brodhead said. “This is certainly not an area where we want tocut, but it is still too early to determine whether changes will need to bemade later to address our financial challenges.”

NEWS YOU CAN USE : : Vo l ume 4 , I s s u e 6 : : S e p tembe r 2009

>> See BRODHEAD, PAGE 6

PRESIDENT RICHARD H. BRODHEAD TAKES QUESTIONS FROM THE DUKE COMMUNITY

‘A Place of Great

Discovery’

Bertrand GuillotinInternational Center

The “good old days” for the economy ended around this time last year when thegovernment announced plans to take over

mortgage giants Fannie Mae and Freddie Mac,Lehman Brothers went bankrupt and the Dow Jones Industrial Index plummeted nearly3,000 points.

The downturn had a drastic impact onDuke’s investment portfolio, which helps fundthe University’s operating budget. The portfoliolost more than 20 percent of its value during thelast six months of 2008. In the last year, Dukehas taken steps to address the loss of income byreducing its operating budget, which must be$125 million less by June 30, 2011.

How much progress has Duke made towardfilling the budget shortfall in the last year? Howmuch money has been saved to date? And whatwill the next two years look like?

Don’t miss the next Primetime quarterlyemployee forum Sept. 17 when Executive VicePresident Tallman Trask III, Kyle Cavanaugh, vicepresident for Human Resources, and Hof Milam,vice president of Finance, discuss these questionsand take yours. The forum is noon to 1 p.m. in the Bryan Center’s Reynolds Theater.

Faculty and staff can submit questions in advance at the Primetime websites,hr.duke.edu/primetime.

The event will also be webcast live from thePrimetime website (hr.duke.edu/primetime) for

those unable to attend and posted afterward oniTunes U.

Efforts to rein in expenses to date haveincluded a retirement incentive initiative,restricted salary increases and a vacancymanagement program to curtail hiring.

“About 60 percent of our operating budget ispeople,” Cavanaugh said. “Ultimately, we mustfind a way to reduce this expense, but we want to

do so in a thoughtful and planned way that helpsmitigate the potential for large scale layoffs later.”

Primetime is open to all faculty and staff.Because there is limited parking available in theBryan Center Parking garage, employees areencouraged to use University transit if possible.

— By Paul Grantham, Assistant Vice President,

Office of Communication Services

During the Primetime employee forum in April, Provost Peter Lange, far left, Executive Vice President Tallman Trask III, Vice President

of Finance Hof Milam and Vice President of Human Resources Kyle Cavanaugh discussed the impact of the economic downtown on

Duke’s finances.

Change of venue for Trading Post classifiedsLooking to rent a house or buy some used furniture? Trading Postclassified ads have moved to a new location: the DukeList website atdukelist.duke.edu.

Anyone can read the advertisements, and faculty and staff mustuse their NetIDs to post ads on the list. Users can subscribe to regularupdates through RSS feeds to Web browsers and RSS readers.

In addition to classifieds, DukeList also includes notices aboutvolunteer and clinical research opportunities, ride shares and lost andfound items.

Fresh veggies all winterSummer isn’t the only time to get crisp, fresh vegetables from localfarmers.

Through LIVE FOR LIFE’sMobile Farmers Market, facultyand staff can continue to pre-pay for a share of freshproduce throughout the wintermonths and pick up theirharvest each Tuesday at theSarah P. Duke Gardens.

Register by Sept. 20 to participate in themobile market from October through March. Farmers and prices vary.For more information, visit hr.duke.edu/mobilemarket.

Duke University and Health System among the bestFor the eighth consecutive year, Carolina Parent magazine has namedDuke University and Health System one of the top family-friendlyworkplaces in North Carolina.

The magazine published its annual family-friendly list inSeptember, highlighting companies that offer benefits such as childcare assistance, generous time-off benefits, discount programs andelder care to help employees maintain a healthy balance betweendemands of work and family.

In another honor, and for the 20th year, U.S. News & WorldReport’s annual best hospital edition named Duke University Hospitalamong the top 10 best hospitals in America. In the report, published inJuly, Duke tied for 10th place overall, and ranked among the top 10 ineight of the 16 specialties measured.

Peering at Picasso For $5 – half off regular admissionprice – Duke faculty and staff canenjoy the Nasher Museum of Art’sgroundbreaking exhibition, Picassoand the Allure of Language.

The exhibition, which will be atthe Nasher until Jan. 3, 2010, includes60 works in a variety of media byPicasso. The works illuminate hisdeep and multidimensional interest in writing and language.

The museum is also hosting thefollowing related free activities: Sept.10, 7 p.m. Picasso Film Series: The Man and His Work; Sept. 17, 6 p.m.Picasso Poetry Evening; Sept. 24, 7 p.m. Picasso Film Series: Blood ofa Poet and excerpts from Picasso and Dance.

Learning at lunch (and other times) The Office of Information Technology’s Learn IT @ Lunch series isback. The free, one-hour lunchtime seminars cover many technologiesavailable at Duke – from Wikis to VoiceThread and more.

Upcoming seminars include “Online Training Opportunities atDuke” September 23, and “Information Security? -- Easy” October 28.Sessions run from noon to 1 p.m. in RENCI Conference Room, OITTelecommunications Building (behind Perkins/Bostock Library).

Registration is not required, but seating is on a first-come, first-served basis. Participants may bring a brown-bag lunch. For a fullschedule of seminars, visit oit.duke.edu/training.

For other training, faculty and staff can visit Duke’s Learning &Organization Development website to discover the latest learningopportunities for computer, management and other work skills. L&ODcourses range from two-hour “power sessions” that focus on specificfunctions like formatting and printing in Excel to two-dayintroductions to software programs.

L&OD has added additional workshops this fall to help facultyand staff transition from Microsoft 2003 to Microsoft 2007 officesoftware. Dates and descriptions for all classes are available athr.duke.edu/train.

Newsbriefs

Letters to the Editor must include name and contact information. E-mail letters to [email protected] or mail them to Working@Duke Editor, Box 90496, Durham,NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

Editor’sNote

LEANORA [email protected]

Submit a question for Primetime at hr.duke.edu/primetime

2

Yale University Art Gallery

The Duke Economy – a Year LaterPrimetime employee forum is Sept. 17

In April, about 500 faculty andstaff attended the Primetimeemployee forum to learn about the

effects of the economic downturn onDuke. This month, Duke employeeshave another opportunity to hear an update about the situation fromDuke administrators.

Executive Vice President TallmanTrask III, Vice President for HumanResources Kyle Cavanaugh and VicePresident of Finance Hof Milam willdiscuss Duke’s progress toward fillinga $125 budget shortfall during theSept. 17 Primetime forum.

This is a valuable opportunity fortwo-way dialogue – to hear directlyfrom senior university leaders and getyour questions answered.

September’s event marks the12th forum since Primetimelaunched in 2006 to enhanceinternal communications.

The topic Sept. 17 is of concernto everyone at Duke. The universityhas taken strategic steps in the pastyear to reduce expenses, includinginitiating a retirement incentive,restricting salary increases andimplementing vacancy managementto curtail hiring.

But, as you’ll hear in the update,Duke is not out of the woods. Itsinvestment portfolio lost more than20 percent of its value during thelast six months of 2008, which willimpact the University’s operatingbudget for the next three years.

One certainty: the deadline ofJune 2011. This is when theuniversity must have identified howto address the $125 million shortfall.

Duke faculty and staff members can protectpart of their salary from taxes and keepmore money in their pockets by signing up

for reimbursement accounts during openenrollment for health benefits in October.

Two reimbursement accounts are offered:one for health care costs; the other for dependentcare expenses. These accounts allow participantsto shelter some of their salary from taxes and useit to pay for certain products or services.

Not sure how to use this tax-free money?Take this quiz to learn the benefits of enrolling inhealth and dependent care reimbursementaccounts.

1. If you meet eligibility requirements, a dependent carereimbursement account can be used to pay for pre-schooltuition and for many before-or after-school care programsor summer day camp expenses for children under age 13.

True or False?

2.Which item is not covered by a health carereimbursement account?

a) contact lenses and eyeglassesb) toothpastec) mileage for travel to and from health treatmentd) hearing aids e) mail-order prescriptionsf ) co-pays and deductibles required by health insurance

g) over-the-counter cold medicine

3. If your spouse loses his/her job, which of the following isnot permitted with the dependent care reimbursementaccount?a) contacting Human Resources within 30 days to stopor reduce contributions

b) moving money in the account to your bank account

4. It pays to carefully calculate how much money to set aside and protect from taxes because the Internal RevenueService has a “use it or lose it” rule for these accounts each year.

True or False?

5. You can enroll in a health care reimbursement accounteven if you don’t have health insurance through Duke.

True or False?

6. The minimum amount you can deposit in a health care or dependent care reimbursement account each payperiod is:

a) $5 for employees paid biweekly, and $10.83 foremployees paid monthly

b) $20 for employees paid biweekly, and $50 foremployees paid monthly

7. Using the Wage Works debit card provided with ahealthcare reimbursement account means you don’t haveto save receipts.

True or False?

8. If you are married, to be eligible for your family to use adependent care reimbursement account, your spouse musthave a job, be looking for a job or be a full-time student.

True or False?

9. Adult day care expenses for relatives are eligible forreimbursement through your dependent carereimbursement account if:

a. the dependent lives with youb. the dependent is claimed on your personal incometaxes

c. the care is primarily custodial (not medical)d. the care allows you (and your spouse, if married) to work

e. all of the above

10.How much is saved annually with reimbursementaccounts depends on:a) taxable income b) amount of money deposited in accountsc) how well you forecast expensesd) all of the above

— Compiled by Marsha A. Green, Office of Communication Services

What can reimbursement accounts do for you?

When Duke’s expanded employee contributionprogram was unveiled last year as “DoingGood in the Neighborhood,” Courtney

Frankel was among the first to pledge acontribution.

She said she chose to support local healthcareclinics through a regular payroll deduction “becauseI don’t like the thought of people not having accessto adequate healthcare.”

“I hadn’t given through Duke before,” saidFrankel, a physical therapist at the Center forLiving. “But I was struck by the variety of ways togive to the community directly.”

Led by Phail Wynn Jr., Duke’s vice president ofDurham and Regional Affairs, “Doing Good in theNeighborhood” invites faculty and staff to givedirectly to about 30 organizations and programssupported through the Duke-DurhamNeighborhood Partnership and Duke’s Division ofCommunity Health. The campaign also includes anoption to contribute to United Way agencies.

This year’s campaign begins Sept. 7 and runsthrough November. Last year, employees pledgedmore than $203,000 through the Doing Good inthe Neighborhood campaign. Unlike manycharities, the campaign does not deductadministrative fees from employee contributionsbefore passing them to Duke-supportedorganizations in local neighborhoods. This allows100 percent of employee contributions to flow tothe community.

Frankel’s pledge led her to other connections inthe community like delivering groceries from theDurham Food Bank to the Walltown NeighborhoodMinistries for their food distribution.

“That experience introduced me to a Durhamneighborhood I had never spent time in,” saidFrankel, who lives in Durham. “And I saw how theprograms are directly benefiting people in thecommunity.”

Betty Henderson, business manager at Duke’sCenter for International Studies, had a similarexperience.

“I’ve worked at Duke for 29 years, but neverfelt connected to the neighborhoods near campus,”she said. That changed when she received a monthlye-mail of volunteer opportunities from thecampaign. Soon, she found herself participating in aneighborhood clean up in Walltown.

“I feel Duke needs to do as much as possible inthese neighborhoods, and I’m glad to help,”Henderson said.

Henderson and Frankel hope Duke employeesjoin them in this year’s campaign by donating timeor money to improve the lives of people living inand around Durham.

“I know times are tough,” Frankel said, “butI’m actually looking forward to contributing more.”

Henderson agreed. “I never know when I’ll be the one needing help,” she said. “It creates agood foundation in your life if you give to otherswhile you can.”

— By Marsha A. GreenWriter, Office of Communication Services

Employee giving campaign begins Sept.7Doing Good in the Neighborhood strengthens communities

3

TAKE THIS QUIZ, DISCOVER HOW TO SAVE MONEY

Learn more about reimbursement accounts, visit hr.duke.edu/benefits/reimbursement/

1.True; 2. b; 3.b. You cannot withdraw the money from the account except for eligible expenses; 4.True; 5.True; 6.a; 7.False. Always save receipts to verify expenses you claim are an eligible expense; 8.True. However, there are special exceptionsif your spouse is disabled; 9.e; 10.d.

HOW TO GIVE• Pledge packets are beingdistributed to employeesthrough campus mail. Reviewand submit a pledge form.• Faculty and staff may also visitcommunity.duke.edu to make adonation or volunteer.

Physician assistant Diane Davis weighs 6-year old BrianParada Rives during a check-up at the Lyon Park Clinic.

ANSWERS:

VIDEO: See how your donations help at community.duke.edu

At 5:15 a.m., Robyn Johnson stepped inside the quiet, dimly lit building off Hillsborough Road and flipped a light switch. Within a few minutes, the 10,000-square-foot warehouse, where all Duke mail passes, buzzed with activity.

Envelopes zipped through a whirring sorting machine. Metal carts packed with parcels rattled as Duke Postal employeespushed them to sorting areas and awaited the arrival of a U.S. Postal truck carrying morning mail.

“We jump right into high gear in the mornings,” said Johnson, a sorting supervisor who has worked a decade atDuke. “It’s true what they say about rain, sleet and snow. The mail has to be delivered.”

A unit within Campus Services, Duke Postal Operations sorts, meters and delivers 12 million pieces ofmail annually for about 50,000 staff, faculty, students, departments and patients, making it one of the busiestprivate postal operations in the state.

Duke Postal has evolved since the early 1980s when a handful of employees used index cards to addressand sort campus mail from the West Union building. Now, computers track parcels, machines sort letters,scanners collect signatures for packages, and Duke mail carriers drive dozens of miles daily, delivering toDuke offices across the university, health system and downtown.

“It’s been an incredible transformation,” said Mike Trogdon, director of Duke Postal Operations.“Many people don’t realize that we’re the largest postal customer in the city of Durham, and we have moretechnology and more routes than your average rural town post office in North Carolina.”

S o r t i n g I t O u tJust after 5:30 a.m., the first U.S.

Postal truck backed up to the loadingdock at the warehouse. A driver rolled metal

cages and cloth hampers filled with first-classletters, scientific journals and other parcels intothe building.

Duke Postal Clerk Earl Robinson quicklyrolled the mail carts to the sorting area. AnotherU.S. Postal truck was expected to bring moremail in an hour.

“We have to hustle around here in themornings to get everything sorted, so carrierscan get their trucks loaded and get on the road,”Robinson said.

Robinson, who joined Duke Postal in 2000,is among 11 members of the sorting team, whichwon an Auxiliaries teamwork award last year forcustomer service and troubleshooting.

Each day, the team sorts between 10,000 and 35,000 mail pieces by hand and machine.A lot of mail from the U.S. Postal trucks goes to Duke Clerk like Carol Hawkins, who loads

stacks of first-class letters into a machine. The machine sorts letters for delivery based onbuildings and areas. Envelopes fly by, 13 per second, and land in designated bins. Hawkins andother clerks bundle the letters and move them to the sorting station for fine sorting by hand, basedon campus box number.

“With the sorting machine, things go pretty smoothly and quickly,” Hawkins said. “It’s definitely a lotfaster than the old days when they sorted all the mail by hand.”

Ma i l C a l lAs an elevator opened on the fourth floor of the

Yoh Football Center, mail carrier David Snotherlystepped out, pushing a dolly stacked with several binsof mail.

“Good morning, David,” said Frances “Mickey”Laws, an administrative secretary with Duke Football.“We’ve got a few things for you.” She handed himseveral letters.

4

Postmar A Day in the Life

Above: Carol Hawkins, Duke postal clerk, uses the

machine that sorts 13 envelopes per second. Right:

Envelopes fly through a scanner.

David Snotherly, Duke mail carrier, hands a letter to football Coach David Cutcliffe.

Learn more about

5

“And I’ve got some goodies for you, too – and a piece of priority mail for Coach Cutcliffe,” Snotherly said.Soon after, Snotherly handed an envelope to Coach David Cutcliffe.

“I can always tell when you’re bringing good news because you’re smiling,” said Cutcliffe, as he signed ahandheld scanner.

Snotherly, an 18-year Duke Postal employee, delivers to a West Campus route that includes athleticsdepartments, the Physics Building and Fuqua School of Business. He’s among about a dozen carriers whocollect and deliver mail at Duke.

For Snotherly, athletics is typically the busiest portion of his route.“They usually warn me when they’ve got a lot of stuff going out, like when they send out basketball media

guides,” he said, hopping in a van outside Cameron Indoor Stadium. “That way I know to bring a dolly or cart.”

N o S t am p N e e d e dAs carriers deliver mail on campus, clerks at the warehouse

spend the afternoon sorting inter-department campus mail. Theseare the memos, documents and other work-related correspondencefaculty and staff send to each other, typically in Inter-DepartmentDelivery envelopes.

While sorting envelopes, Zenaida Juntilla discovered one inter-department envelope without a proper address. She set it aside,finished sorting campus mail and used the search engine on Duke’swebsite to find the campus box number for the Fuqua professor’sname on the envelope.

“We do our best to track down the correct box number,” shesaid, “but things go a lot smoother when people remember to put abox number on all campus mail.”

Duke postal carriers collect inter-department campus mailduring morning and afternoon routes and take it to the warehousefor sorting and delivery within 24 hours.

“For campus mail from morning routes,” said Trogdon, thedirector of Duke Postal, “we usually manage to deliver it thatafternoon.”

P o s tm a r k : D u k eAt the end of the day, postal clerks at the warehouse

processed outgoing U.S. mail from campus.Metering clerk Victor Collins picked up first-class letters and fed them into a metering machine, which snapped

up eight envelopes per second, stamping a postmark on each one.“It’s crunch time,” Collins said.He and four clerks processed all outgoing mail, in time for the U.S. Postal Service truck that arrived before

5 p.m. to collect mail and deliver it to Durham’s main post office. Collins rolled the last mail cart to the truck at thelarge bay door. A driver hopped out, and rolled mail carts into the truck.

Debra Bass, Duke Postal’s meteringsupervisor, looked around the warehouse onelast time for the day. She flipped off the lights.

“Another good day of work,” she said.“And tomorrow we get to do it all over again.”

— By Office of Communication Services

rk Duke: e of Duke Postal

Duke Postal Clerk Lamont Pearley sorts Inter-Department

Delivery envelopes.

Metering Clerk Victor

Collins rolls a mail cart

at the end of a day.

BY THENUMBERS9.5 million

Envelopes and parcelsdelivered

2.2 millionCampus mail delivered

50,000Duke Postalcustomers

209Total miles driveneach day by carriers

Keep YourAddressCurrent:

Update your addressthrough Duke@Work,

the employee self-service website:

work.duke.edu

postal services at postoffice.duke.edu

If you were given the opportunity(money and resources) to makeonly one change at Duke duringthe next year, what would thatchange be?

“The most important thing we can do iskeep this university’s morale and confidencehigh as we proceed with these budgetissues,” Brodhead said. “We must protectthe sense that we’re pursuing our mostimportant missions with great energy andconfidence. That’s the challenge of the

coming year: to promote the cause of education and all the good thatsociety gains from research universities like Duke. If you could get me a magic wand, and give me one wish, that would be it.”

Engagement with the world on manylevels stands as one of Duke’sstrongest selling points. In the nextfive years, what do you envision forDuke in the marketing of distanceeducation?

Deirdre Wilson, Perkins Library

“The best learning is rooted in a teacherlooking you in the eye, knowing your name,paying attention to you,” Brodhead said. “Thatwill always be at the heart of the Dukeeducational experience. But, in the last 15 or20 years, the power of the Internet to spreadeducation more widely has grown considerably.Many of our schools already have distancelearning programs and the rest have plans forthem. These are valuable because they give youa chance to reach a much larger audience,especially professional students who are notable to leave everything for a year or two andcome to campus. The new Cross-Continent MBA Program that Fuqualaunched this year is based on the idea that people will keep their jobsaround the world. They’ll do the work of the program at night and onweekends online, and then from time to time, they’ll get together witheach other and with the faculty of the school. It’s all about getting the rightbalance of online learning with face-to-face learning. I never want anyone’srelationship to Duke to just be a relationship to a computer screen.”

Can you speak to the steps you’vetaken to ensure the ongoing safetyof students, faculty and staff?What resources are in place, andwhat provisions have been made inthe unfortunate event of a massdisaster on campus or in themedical center?

“The tragedy at Virginia Tech really remindedus that horrific, sudden and unexpected thingscan happen at universities,” Brodhead said.

“As a result, in these last few years, we’ve really spent a lot of time and effortsharpening our emergency preparedness. I’m confident we can respond to andrecover from any emergency situation. We’ve developed processes, engagedpeople from across the university and the health system, and generally raisedthe awareness of these issues among students, faculty and staff. We now have avery comprehensive emergency preparedness plan and notification systems likethe outdoor warning sirens and text messaging. We’ve also done severalcomplex emergency simulations on campus. God forbid – may we always besafe from such things. But everyone has to take precautions, and we have takena lot in recent years.”

What has been your greatest challenge at Duke, and howdid you prepare to address it?

Anonymous

“You might think I would say the lacrosse situation, or the economicdownturn,” Brodhead said. “Those have indeed been challenging, and in avery public way. But the greatest challenge of the university is to look intothe future and figure out how to advance the excellence in education, theexcellence in professional training, the excellence in the research and all thesocial benefits that flow from that. The greatest challenge of any university isalways to live up to its real potential, not just to continue doing what you aredoing. The thing that drew me to Duke is the fact that this is a universitywith an appetite to do even better. This is a university where people look atthe place and say, ‘Isn’t it amazing what’s been accomplished here in 80years?’ ” And instead of adding, ‘So let’s stop now,’ they want to figure outhow can we go even further? Will people want the same thing from a collegeeducation 20 years from now? In some ways, yes, but the great university is

the one that will already be asking, ‘What are thenew things people are going to need to learn? Whatare the new skills people are going to need tomaster? And how can we get ready to meet thoseneeds?’ And that’s just the challenge for thePresident. Every day you have to deal with whateverproblem is in front of you. But the deep challenge is,how can you get people to work together to definetheir sense of mission and priority, and then –whether the wind is with you or against you – tomake some progress in that direction every day.”

What keeps you focused and motivated? Anonymous

“To tell you the truth,” said Brodhead, “I reallydon’t need to worry about motivation. I’m a personwho loves teaching and learning. So all I have to dois to walk on campus and turn my head in anydirection. I will see busy, smart, ambitious, focusedpeople of all ages going about their business in

support of that great goal. That’s my idea of a great time. Every hour of theday, I leave this building to go somewhere – all over the place at Duke.And after you’ve been here five years, you know a lot of people, andeverybody knows you. You see people in all the different positions thatmake the university work. For me, that’s all the motivation I ever need.”

What would be your legacy at Duke?

“That’s a great question, but the answer isup to history,” Brodhead said. “Universitiesare eternal and enduring. Every DukePresident is handed what the university is atthat moment, and then they get to workwith it. I’ve emphasized affordability andaccessibility to education. The $300 millionFinancial Aid Initiative was an importantgoal, and we exceeded it thanks to theleadership and generosity of many people.

I’ve also emphasized engagement and knowledge in the service to society;that is, using what we do and learn at Duke to solve real world problems.I’ve emphasized Duke’s rare and very pronounced sense of community.The whole magic of this university is that it’s a place of great discoveryand great minds. It’s also a place where people really have a taste forputting their knowledge at the service of solving real problems in theworld. It won’t be my legacy to create this kind of engagement, but it ismy responsibility to foster, to further it, to make sure it infuses everythingwe do.”

— By Leanora MinaiEditor, Working@Duke

BrodheadCONTINUED FROM PAGE 1

The whole magicof this university

is that it’s a place ofgreat discovery and greatminds. It’s also a placewhere people really havea taste for putting theirknowledge at the serviceof solving real problemsin the world.”

President Richard H. Brodhead

Beth StewartDuke Hospital

Anne Comilloni Corporate Payroll Services

Li-Chen ChinInternational House

“

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Y O U R S O U R C E F O R G R E E N N E W S A T D U K E

Sustainable uke

7

Stay informed about sustainablility at duke.edu/sustainability

Most restaurant servers can recite daily specials and namefavorite dishes. But there’s one

question, Tracey Koepke says, thatoften stumps even the savvy waiters:Where does the food come from?

As someone committed to reducing her impact on theenvironment, Koepke, a marketingmanager for the Duke UniversityHealth System, strives to eatregionally-raised foods.

She will start adding a littleprotein to her locally-made plate byparticipating in a new pilot programthat offers faculty and staff a chanceto order and pick-up fresh fish oncampus.

“I’m excited at the prospect ofgetting access to fresh seafood, andtrying different species I’ve never triedbefore because they’re not availablehere,” Koepke said.

The newly formed Walking FishCommunity-Supported Fishery atDuke is launching the 12-weekprogram in September to bringemployees bundles of fresh flounder,shrimp, clams and other seafoodcaught right off the Carolina coast.The initiative is a pilot project ofDuke’s student chapter of theAmerican Fisheries Society.

“We were looking for a projectthat was connected to fisheries andconservation, but also would give usthe opportunity to engage thecommunity more,” said Joshua Stoll,a graduate student at the NicholasSchool of the Environment andmember of the fisheries society.

Stoll and fellow students gotstarted by locating a seafooddistributor in Beaufort, N.C. with atrack record of working only withfishermen who abide by legal andsustainable commercial fishingpractices.

Duke’s program works like theMobile Farmers Market: participantsbuy shares of a weekly catch brought inby fishermen from the Pamlico Sound,Core Sound and Atlantic Ocean offthe Carteret County coast, about threeand a half hours from Durham.

The mix will include seven typesof seafood, including regional speciessuch as spot, black drum, mullet andtriggerfish for $7.50 a pound.

Each week, a fisherman will drivea refrigerated truck to a parking lot atthe Sarah P. Duke Gardens to handout two- to four-pound packages offish, whole or filleted – whatever thebuyer’s preference. The packages willcome wrapped in plastic and ice, andparticipants will also receive insulatedbags to keep their catch cold on theride home.

Faculty and staff may sign up forthe program this month but space islimited to 200 to 250 on a first-come, first-serve basis. The firsttruckload arrives Sept. 17. For moreabout signing up, go towww.walking-fish.org or [email protected].

Many employees said theywanted to try the program because itoffered heart-healthy, freshly caughtseafood at better prices than theycould find locally. Others wereencouraged by the relatively short trip

of the food, compared with seafoodthat might be processed overseas andthen shipped to the U.S., leaving alarger carbon footprint. Those withadventurous palettes also were eagerto find new favorites.

“One of the benefits is theprocess of experimentation,” saidKoepke, the health system marketingmanager. “Whatever they provide inmy share I will find a way to cookwith it.”

A central theme, Stoll said, is really to educate the communityand support local fishermen,specifically those who are using moreenvironmentally sound practices fortheir work.

“We see this as a wonderfulopportunity to start a dialogue withpeople about sustainability, local foodand health,” he said. “I think thereare a lot of misperceptions, and wewant to move that conversationforward.”

— By Samiha KhannaWorking@Duke Correspondent

From Coast to Fork

Read More About Food“Animal, Vegetable, Miracle:

A Year of Food Life” by Barbara Kingsolver

“Coming Home to Eat: The Pleasures and Politics of Local Foods” by Gary Paul Nabhan

“The Omnivore’s Dilemma: A Natural History of Four Meals” by Michael Pollan

FRESH CATCHTo sign up, visit

www.walking-fish.orgor e-mail

[email protected].

Scenes from Beaufort

and Core Sound.

Photos by Joshua Stoll.

Employees can order, pick up fish on campus

DUK E TODAY For daily news and information, visitduke.edu/today

When it comes to community service, there are two areas I’m very passionate about. I’ma huge supporter of Carolina Ballet, a world-class dance company. I donate some money

and my time to work in their box office. I also donate to the Nearly New Shoppe because theytake donations and sell them to the Durham community. They take that money and use it formedical school scholarships at Duke. That’s a good cause because they’re helping to pay forpeople to go to med school who couldn’t afford it otherwise.”Tamara JamesDirector, Ergonomics Division16 years at Duke

“

“With charitable donations down across the country, whatare you doing to support your neighborhood or communityduring the recession?”

I recently donated clothing and some household items tothe Salvation Army because a lot of families are struggling

financially as a result of the economic crisis. I think that if we alldo our small part to help out, it can go a long way to addressingthe needs of the community.”Tyson BrownPostdoctoral fellow, Center for Aging and Human Development1 year at Duke

I’ve volunteered at a shelter in Durham. It’s a good wayto interact with people who need help. It really just

makes you feel good to help people because that’s what life’s allabout. If you can help one person, then that’s a good thing.”Roderick JohnsonFood service worker, Duke Dining29 years at Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

[email protected]

Assistant Vice President:

Paul S. Grantham

(919) 681-4534

[email protected]

Graphic Design & Layout:

Paul Figuerado

Photography: Bryan Roth, Office of

Communication Services; and Duke

University Photography.

Working@Duke is published monthly

by Duke’s Office of Communication

Services. We invite your

feedback and suggestions for

future story topics.

Please write us at

[email protected] or

Working@Duke, Box 90496,

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Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

“

WORKING@DUKE

— By Bryan RothWriter, Office of Communication Services

“Got astoryidea?

[email protected]

or Call681-4533

PERQSBed and breakfast at DukeNestled in the pine trees behind Duke’s Fuqua School of Business sits a hidden treasure: the R. David Thomas Executive

Conference Center, which includes a hotel that offers a $99 “bed and breakfast” special for Duke employees.

“Most folks don’t even know there is a 111-bed hotel on campus,” saidKen Lile, general manager. “And those who do know of us think we areonly here for conferences. We aim to change that with our employeeroom rate special.”

Jonathan Anderson, an assistant coach for Duke’s baseball team, wasthe first employee to take advantage of the discount, using it for hisfather when he visited Duke for a baseball tournament in May.

“My dad loved the convenience of being right on campus, and that’sone reason he’ll stay there again next season,” Anderson said. “But healso loved that the entire staff was so friendly … And I loved beingable to go hang out with him in the Center’s lounge when it wasraining. They have snacks, big TVs, games and pool tables. I can’tprovide all of that at my apartment.”

The $99 special includes a double occupancy room and one all-you-can-eat breakfast buffet, prepared by Chef Stacey Grisham. TheCenter also offers Duke employees a 33 percent discount on lunch: $12 instead of $18.

Grisham creates eclectic daily menus that feature as much organicfood and local produce as possible and mixes southern favorites withinternational entrees, including Indian vegetarian dishes.

“But I also do Philly steaks and Angus burgers,” Grisham said. “Once I brought in my collection of nearly 100 hot sauces for the 2009 MBA class to try with a custom wing bar request.”

— By Marsha A. GreenWriter, Office of Communication Services

EMPLOYEE DISCOUNTS

Visit hr.duke.edu/discounts

for a list of discountsavailable to

Duke employees.

Breaking It DownCost: $99 inclusive

What you get: A doubleoccupancy room (rollawaybeds available); one buffetbreakfast

Available: most nights, except graduation weekend

Reservations:(919) 660-6400 or [email protected]. Be sure to identify yourselfas a Duke employee.

Stacey Grisham, chef at the R. David Thomas Executive Conference

Center, flips an omelet for a breakfast patron. On a busy morning,

the kitchen staff cooks more than 50 dozen eggs to serve along

with other breakfast delights.

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publication athr.duke.edu/workingatduke