Working@Duke August, 2010 Issue

4 7SAVE ON TYPEFACE Gina McKoy learnedshe could save Dukemoney on ink just bychanging the font ofthe documents sheprints.3

SUSTAINABLE DUKE Prospective studentson summer campustours saw Duke’s first“green” dorm room, anexample of how to livesustainably at Duke.

This paper consists of 30% recycled

post-consumer fiber. Please recycle after reading.

2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing

2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters

CONTINUAL LEARNING Learning & OrganizationDevelopment, a unitwithin Duke HumanResources, offers 30 low-cost classes for professional skillsdevelopment.

The first ESPN.com headline dampened the spirits of Duke footballfans: “Sources: Cutcliffe on Tennessee’s list.” Another headline fromUSA Today’s website made things worse: “Cutcliffe reportedly will

leave Duke to coach Tennessee.”Or so Duke fans thought.It was something Duke football fans hadn’t experienced in more than

20 years since Steve Spurrier was coach: a high-profile football program was trying to lure away Duke’s head coach. But, a few days after the mediareports, Cutcliffe said he wasn’t going anywhere.

“When he announced his decision to stay here, people in my officewere so happy, we could’ve thrown a party when we heard it,” said SandyYork, a development projects coordinator for University Development. She’sbeen going to Duke football games for more than 15 years, since she was astudent. “That aspect of people talking about football at work, asking ifyou’re going to the game – I feel like I didn’t have that before him.”

York isn’t alone in those sentiments. As the Blue Devils prepare to openthe 2010 season at home Sept. 4 against Elon University, attendance andinterest in Duke football are soaring. Entering his third season, Cutcliffehas won more games than the previous five seasons combined,reinvigorated student and employee interest to its highest levels in decadesand recruited some of the top coaches in the country.

“I am more deeply committed than ever to believing that we’re goingto get it done at Duke because I’ve seen enough change from a culture oflosing in football to now a culture of hope and belief,” said Cutcliffe, whosecontract runs through 2015. “When you have choices in jobs, you have a lot of factors, and my family and I deeply believed continuing our workat Duke was the right thing to do.”

Fa n B a s e R e awa k e n i n g

During the annual Duke Athletics Tour this spring, hundreds ofemployees, alumni and Duke football fans turned out to see Cutcliffe andhis coaching staff at stops throughout North Carolina and Washington, D.C.

At the tour’s final event in Durham, children to gray-haired supportersdonned Duke blue clothing and cheered with Duke fight songs. Theylistened as Cutcliffe and women’s basketball coach Joanne P. McCallie spoke about their upcoming seasons.

While TVs played a loop of Duke football highlights, fans such asvisiting professor Charlotte Clark talked with friends and family about whatthey expect in 2010. Clark has been a regular at Wallace Wade Stadium for more than 30 years, first sitting among peers as a student and now withcolleagues as an employee in the Nicholas School of the Environment.

“I love the community building aspect to events like the AthleticsTour,” Clark said. “I love the opportunity to get some pre-season scoopabout the team at this type of event, and to put faces to names of thecoaching and support staff.”

Students, employees and fans have filled seats at a quicker pace with Cutcliffe as head coach. In his first year at Duke, season ticket salesincreased by about 5,600 seats. And sales of the Employee Athletic Pass,presented by the Duke Credit Union, nearly doubled the same year.

N EW S YO U C A N U S E : : Vo l u m e 5 , I s s u e 6 : : A u g u s t 2 0 1 0

Rebuilding Duke Football

Duke Football Head Coach David Cutcliffe signs an autograph during the annual Duke Athletics Tour

in May. Hundreds of fans came to see Cutcliffe at stops throughout North Carolina, including at the

American Tobacco Campus in Durham.

>> See REBUILDING DUKE FOOTBALL, PAGE 5

ATTENDANCE AND INTEREST IN DUKE FOOTBALL SOAR AS BLUE DEVILS OPEN 2010 SEASON

Commute with the new Bull City ConnectorSet to begin August 16, the Bull City Connector is a fare-free, hybrid-electric bus service that connects downtown Durham with Duke’scampus and medical facilities.

It’s a convenient, cost-effective option for Duke communitymembers who want an alternative commute or convenient way totravel between campus and downtown for dining, entertainment andbusiness. The route includes stops along Main Street for East Campusand at Buchanan Boulevard; Erwin Road at Anderson Street andAlexander Avenue and Duke Clinic at Trent Drive. The service alsoincludes a stop at Durham Station, which is within walking distance of the American Tobacco Campus.

The Connector will stop every 15 minutes Monday through Fridayfrom 7 a.m. to 6 p.m., and every 20 minutes from 6 p.m. to midnight.On Saturday, buses will arrive at stops every 20 minutes from 7 a.m.to midnight. The service will not operate Sunday. Visitparking.duke.edu/connector or bullcityconnector.org

Get fit together with Duke Run/Walk ClubRegistration is now underway for the fall season of the Duke Run/Walk Club, which begins August 16 and ends November 3.

The club, which is free and open to all faculty and staff andfitness levels, is organized by LIVE FOR LIFE, Duke’s employeewellness program. The club meets at: Wallace Wade Stadium and theEast Campus wall on Broad Street across from Whole Foods (5:30 p.m.to 6:30 p.m. Monday and Wednesday) and Durham Regional and DukeRaleigh hospitals (5 p.m. to 6 p.m. Monday and Wednesday).

To register and for more information, visit hr.duke.edu/runwalk

Faculty and staff dining discount ends As part of a broad effort to close its budget gap, Duke Dining Serviceson Aug. 1 discontinued a 10 percent meal discount offered to Dukefaculty and staff at campus eateries run by Dining Services.

“We expect this measure to allow us to recoup significantrevenue annually,” said Vice President for Student Affairs Larry Moneta.“While we are sorry that we cannot continue the discount, our currenteconomic climate forces us to look everywhere for budget savings.”

Jim Wulforst, Dining Services director, said campus eateries remaina competitive, top quality choice. Wulforst said eateries will continue tooffer lunch promotions to ensure value for diners. Dining Services doesnot run hospital eateries, so those are unaffected by the change.

If you’re missing the conversation on Facebook, we’llpost a few snippets here each month – but please joinand jump in at facebook.com/workingatduke.

Letters to the Editor must include name and contact information. E-mail letters to [email protected] or mail them to Working@DukeEditor, Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

NewsbriefsLEANORA [email protected]

Violence in the workplace: what can you do?

If you haven’t heard about the new BullCity Connector, listen up. Starting Aug. 16, this convenient,

fare-free bus service will connect Duke tokey destinations in Durham, including thecity’s historic downtown, Ninth Street andthe Golden Belt.

With a bus arriving every 15 to 20minutes, the service features 31 stopsalong a route that includes Main Streetand Erwin Road.

Whether your office is at theAmerican Tobacco Campus, SmithWarehouse, East Campus or Duke Clinic,the Bull City Connector provides an easyway to get to work, travel to meetings – orvisit downtown for lunch or entertainment.

Seriously, park and ride. The route provides direct access to Duke and includes stops along Main Street at Buchanan Boulevard and CampusDrive, among others along Main. Otherstops include Erwin Road at AndersonStreet and Alexander Avenue, DukeClinic at Trent Drive and DurhamStation, the city’s transportation hubwithin walking distance of the American Tobacco Campus.

Duke partnered with the City ofDurham to get the buses rolling byproviding $375,000 and will contributetoward the annual operating costs.

Visitors, business travelers,students and workers will experiencemore than a ride. They’ll be in a hybrid-electric bus, soaking in Durham’s sightsand rich history.

Visit bullcityconnector.org orparking.duke.edu/connector for the routemap and operating hours.

Editor’sNote

2

When Duke Chief of Police John Dailey wasasked to give a talk about violence in theworkplace after the May 4 fatal shooting of a

Duke employee at the Duke Health Clinic, he knewexactly what to say.

“My presentation was the same as what I wouldhave said before the tragedy,” he said. “Violence inthe workplace is serious but rare. We all need to knowhow to react to it and what we can do to help preventit. An incident like this doesn’t change this message, itjust highlights it.”

Investigators believe the incident at the DukeHealth Clinic was a targeted attack related to anestranged relationship outside of work. After theincident, Dailey addressed the HR Forum, a monthlygathering of human resources staff and administratorsfrom across Duke, and stressed the importance ofearly intervention when there is cause for concern.

Warning signs of violence, he explained, may include increasedbelligerence, obsession with a supervisor or co-worker, recent decline inwork performance or hypersensitivity to criticism.

“We’re not just talking about physical violence,” Dailey said. “It couldalso be intimidation, harassment, threatening and disruptive behavior orunwanted pursuit. The most effective tool we have in preventing thesetypes of situations is employees looking for, recognizing and reportingbehaviors that might lead to violence.”

Andy Silberman, director of Duke’s Personal Assistance Service (PAS),said that developing an atmosphere where violence prevention is openlydiscussed is a key to prevention. PAS and Duke Police welcomeopportunities to jumpstart these discussions with presentations toemployee groups.

“It is important for employees to feel it is safe to report worrisomebehavior – and to know to whom it should be reported,” Silberman said.

Actual threats or violent behavior should bereported to Duke Police, and any employee making athreat in the workplace must be seen by EmployeeOccupational Health and Wellness before being clearedto return to work.

Statistically, most threatening incidents reported to Duke Police occur between a staff member and clientof the university, such as a student, patient or visitor,but troubles at home can also erupt in the workplace,Dailey said.

Dailey and Silberman advised staff to be observantof behaviors among co-workers that might suggestdomestic violence outside the workplace, includingexplanations of injuries that don’t quite make sense, lotsof tension-filled phone calls or lots of requests forspecial accommodations to be away from work.

“Nobody should feel like they have to respondalone,” Dailey said. “There is a team of people availableto assist and help address these types of issues.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

Violence in theworkplace is

serious, but rare. We allneed toknow howto react toit and whatwe can doto helpprevent it.”

— John Dailey Duke Chief of Police

“

RESOURCESDuke has resources to help employees recognizeand react to violence or worrisome behavior.Report safety concerns to Duke Police. For

emergencies, dial 9-1-1; for non-emergencies, call (919) 684-2444. For more information, visit the Duke Police website at duke.edu/police,the Personal Assistance Service website at hr.duke.edu/pas, or Duke Reach at www.studentaffairs.duke.edu/dukereach.

$99 courses offer tips, tactics and professional development

Nicole Brooks was apprehensive when her bossassigned her the new task of leading a teamresponsible for implementing performance tracking

software at the Duke Credit Union.“I was really nervous about how to tell people what

to do when I’m not at their job level,” said Brooks, a staffassistant for the CEO of the Credit Union. “I wasn’t surewhere to start, or how people would react.”

Brooks turned to Learning & OrganizationDevelopment, a unit within Duke Human Resources, for a day-long seminar to help build confidence and gaintactics for fostering teamwork.

Among the draws was the seminar’s cost: $99, one ofmore than 30 lower-cost classes designed to providefaculty and staff with training and professionaldevelopment during lean times.

The seminar Brooks took, “Team Success: Creatingand Sustaining It,” gave her time and tools to examinehow her strengths and weaknesses affect team leadership.

“I learned that I need to be proactive about addressingissues, rather than just hoping that there won’t be anyconfrontation,” she said.

Her apprehension about calling meetings disappearedwhen she realized that in a well-working team, whereeveryone is fully participating, job levels and titles don’tmatter. “That was a big change to my comfort level and it really motivated me,” she said. “I came out of that classready to rock and roll and get the team going.”

The day after the class, Brooks organized monthlymeetings with the team, which included IT staff and thechief operating officer. The meetings are now a key part of the team’s effort, providing opportunities forbrainstorming solutions and regular progress updates.

James McPherson, director of Learning &Organization Development, said there are many classofferings that offer managers and employees opportunitiesto apply new skills in their work at Duke.

“Providing valuable professional developmentcontinues to be a priority at Duke,” McPherson said.

For the fall, Brooks is perusing other classes, whichrange from “Excel 2007 Formulas and Functions” to“Fundamentals of Coaching.”

“Now that I’m being given more responsibility, I maytake more of the management skills classes,” Brooks said.“I’m looking forward to seeing what they’ll offer next.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

For a full list of professional development classes at Duke, visit hr.duke.edu/training

3

When Danielle Szulczewski returned to the Durham area to live closeto her mother, she had her eyes on Duke. “My stepfather works at Duke, so I had heard good things about the

University,” Szulczewski said. “I was definitely interested in working here.”But a lot of other people had the same idea. Szulczewski was among

160 applicants in the spring for a Duke Press editorial assistant position. Those odds are not unusual these days, according to Terri Beck, a

recruiter in Duke Human Resources. “For many of the professional andadministrative jobs at Duke, the applicant pool has more than tripled in size from two years ago,” she said.

In June alone this year, a record 12,788 people applied for positions at Duke University and Health System, up 14.7 percent from last Juneand up 51.3 percent from June 2008.

While the number of applicants per month continues to rise, the numberof new hires each month has shrunk: in June, Duke hired 458 people (mostlyin the Health System), down from 490 last June and 564 in June 2008.

“Duke continues to be a phenomenally attractive work environmentacross the entire nation,” said Kyle Cavanaugh, vice president for DukeHuman Resources. “The quantity and quality of our applicant pool is thestrongest in Duke’s history, which is a testament to the workenvironment, value proposition and our compensation and benefits.”

Beck, the recruiter, said job seekers are flocking to Duke because theyperceive it as a stable institution with a stellar reputation. “The fact thatwe continued to hire throughout tough economic times reflects that thereis a lot happening at Duke,” she said. “We are big and varied, and peoplesee opportunity in that.”

Szulczewski, who joined Duke Press full-time in April, appreciatesthe team camaraderie at Duke. “I feel lucky to have been selected,” shesaid. “And I’m really relieved because I know there are many other peoplewho are in rough straits right now. To have a job just six months after I moved to the area feels like a real blessing.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

ByThe NumbersDUKE

WORKPLACE FACTS AND FIGURES

4,000

6,000

8,000

10,000

12,000

14,000

2010

2009

2008

MarchJan Feb April May June July Aug Sept Oct Nov Dec

Source: Duke Human Resources

Num

ber

of p

eopl

e ap

plyi

ng to

Duk

e

Duke job applicants on the rise

Applications to work atDuke at all-time high

Upcoming $99 Learning & Organization

Classes Aug. 12

Fundamentals of BusinessWriting

Aug. 24Managing Multiple

Priorities

Sept. 19Team Success: Creating and Sustaining It

Oct. 13Managing Difficult Work

Relationships

Nicole Brooks, an administrative assistant, gestures as she walks Duke Credit

Union team members, Chris Buarotti, IT analyst, left, and Lee Fogle, CEO,

right, through a project progress report.

In June alone this year, a record 12,788 people applied for positions at Duke University

and Health System, up 51 percent from June 2008.

4

Jim CollinsAssistant defensive coordinator and linebackers coach

Joined Duke: January 2008

College/pro playing experience: Elon College

Coaching experience prior to Duke: Lees-McRae JuniorCollege, Appalachian State University, Jacksonville StateUniversity, University of Florida, Marshall University and theNFL’s Washington Redskins; also coached at Duke from 1985to 1990

Favorite movie: “Patton” or “The Godfather”

Favorite music artist: The Eagles and Kenny Chesney

First job: High school teacher and football coach at Greensboro’s Page High School

Favorite cities to visit: New York City, Tampa and Key West

Favorite food: Italian

Marion HobbyAssistant head coach – defensivecoordinator/defensive line coach

Joined Duke: January 2008College/pro playing experience: University of Tennesseeand the New England PatriotsCoaching experience prior to Duke: Southwest LouisianaUniversity, University of Tennessee at Martin, University ofMississippi, Clemson University and the NFL’s New OrleansSaints

Last book read: “Sidney Poitier: Man, Actor, Icon” by Aram GoudsouzianFirst job: Junior high school maintenance managerPersonal motto: “Conditioning and discipline.”Childhood idol: Former University of Alabama and NFL linebacker E.J. Junior

Derek JonesAssistant coach – defensive backs

Joined Duke: January 2008College/pro playing experience: University of Mississippi,the Canadian Football League’s Toronto Argonauts andEdmonton Eskimos and the Arena Football League’sNashville KatsCoaching experience prior to Duke: University ofMississippi, Murray State University, Middle Tennessee StateUniversity, University of Tulsa and University of Memphis

Favorite food: Hot wingsFavorite movie: “Ali”Favorite musician: Gerald LevertPersonal motto: “In life, don’t worry yourself with things that are out of your control.”

Jim KnowlesDefensive coordinator and safeties coach

Joined Duke: December 2009College/pro playing experience: Cornell UniversityCoaching experience prior to Duke: Western MichiganUniversity, University of Mississippi and Cornell UniversityFavorite Movie: “The Bridge on the River Kwai”Favorite Book: “The Go-Getter” by Peter B. KyneLast book read: “Plato and a Platypus Walk into a Bar:

Understanding Philosophy Through Jokes” by Thomas Cathcart and Daniel KleinFavorite musician: Bruce Springsteen First job: Selling soft pretzels in Philadelphia Personal motto: “The soul of education is the education of the soul.”Favorite hobby: Assistant head coach Marion Hobby

Matt LubickPassing game coordinator/wide receivers coachand recruiting coordinator

Joined Duke: February 2010College/pro playing experience: Western Montana CollegeCoaching experience prior to Duke: California StateUniversity Northridge, San Jose State University, OregonState University, Colorado State University, University ofMississippi, Arizona State University

Favorite athlete to watch: Michael JordanFavorite musician: Bruce Springsteen Favorite food: SpaghettiFirst job: Waiter

Matt LukeOffensive coordinator for running game and offensive line coach

Joined Duke: January 2008College/pro playing experience: University of MississippiCoaching experience prior to Duke: Murray StateUniversity, University of Mississippi and University of TennesseeFavorite movie: “Gladiator”

Favorite book: “The Firm” by John GrishamFavorite musician: George StraitFavorite city to visit: Destin, Fla.

Ron MiddletonAssociate head coach – special teamscoordinator/tight ends coach

Joined Duke: January 2008College/pro playing experience: Auburn University and the NFL’s Atlanta Falcons, Washington Redskins, ClevelandBrowns, Los Angeles Rams and San Diego ChargersCoaching experience prior to Duke: Troy University,University of Mississippi, University of Alabama and theNFL’s Tampa Bay Buccaneers

Favorite movie: “As Good as It Gets” and “The Chronicles of Riddick”Favorite book: “Angels & Demons” by Dan BrownFavorite musician: DaughtryChildhood idol: Hall of Fame football player Dave CasperFirst job: Picking cucumbersPersonal motto: “It is what it is.”Favorite athlete: Tiger Woods, LeBron James and Kobe BryantFavorite food: Barbecue ribs, baked beans and potato saladFavorite city to visit: Washington, D.C.

Kurt RoperOffensive coordinator and quarterbacks coach

Joined Duke: January 2008College/pro playing experience: Rice UniversityCoaching experience prior to Duke: University ofMississippi, University of Kentucky and University ofTennesseeFavorite movies: “The Shawshank Redemption,” “Raiders of the Lost Ark” and “Beverly Hills Cop”Favorite books: Any novel by David Baldacci,

James Patterson or Vince FlynnFavorite musicians: George Strait, Kenny Chesney and Pat GreenFavorite meal: Anything my wife cooksFavorite city to visit: Charleston, S.C.

Zac RoperAssistant coach – running backs and special teams

Joined Duke: January 2008College/pro playing experience: NoneCoaching experience prior to Duke: University ofOklahoma, University of Mississippi, Cornell UniversityFavorite movie: “My Cousin Vinny”Last book read: “The Defining Moment: FDR’s Hundred Daysand the Triumph of Hope” by Jonathan Alter

Childhood idol: Bill ClintonFavorite city to visit: Washington, D.C.

Meet The Coaches On The Sideline

Save Sept. 4 for Em Faculty, staff and their families a Football Employee Kick-off Celeb season home-opener against Elo games, music and the “Blue Devi the stadium. Ticket registration d

5

For Duke football and other team sport schedules, visit GODUKE.com

This year excitement about Duke football has resultedin another jump in sales. At the end of May, EmployeeAthletic Pass sales reached more than 2,660, the most eversold with three months before the season starts. All seasonticket sales were up more than 400 percent compared tolast May.

“It’s clear that Coach Cutcliffe and Duke football arereawakening enthusiasm in the fan base, and the success ofJoanne P. McCallie and the women’s basketball teamincentivizes packages with the Employee Athletic Pass too,”said Mike Sobb, assistant director of athletics andmarketing for Duke Athletics. “We’ve seen such a positivereaction in the short time these coaches have been here.”

S i d e l i n e R e c r u i t i n g

While more fans are filling Wallace Wade Stadium, theresurgence of Duke’s football program is also helping theteam replenish its coaching ranks.

After former Duke star and wide receivers coachScottie Montgomery left for a coaching position with theNFL’s Pittsburgh Steelers, Cutcliffe lured Matt Lubick awayfrom Arizona State University in Tempe, Ariz. Cutcliffesaid he managed to bring Lubick in by making calls toboth Lubick and his father, Sonny, lobbying heavily forMatt’s talents.

Lubick, considered one of the best recruitingcoordinators in the country by Rivals.com, fills therecruiting role at Duke and will serve as the passing gamecoordinator and coach for the team’s wide receivers.

“The reputation ofcoach Cutfliffe’s characterand integrity were soimportant because aboveall, I want to work withgood people,” Lubick said.“I get to contribute tosomething that’simproving every day.There’s an enthusiasmhere, and you can feel it.”

Lubick isn’t the only one. Cutcliffe also added JimKnowles, who joined the football staff in December asdefensive coordinator and safeties coach. Knowles left ahead coaching job at Cornell University in New York thathe held for six seasons. At Duke, Knowles will help plandefensive strategy and coach defensive players who helpcover an opposing team’s receivers.

“There’s already been such a growth in the support ofthis program, and people realize that we’re aiming for thesame kind of excellence they’d expect from anything Dukedoes in academics or athletics,” Knowles said. “When Dukedecides to be excellent in something, we do it.”

Lubick and Knowles are part of a big turnaround forDuke’s football program, said Brian McLawhorn, a writerwho covers Duke football and basketball for Rivals.com.McLawhorn said Cutcliffe has quickly turned Duke into aprime location for top-notch coaches because talent likeLubick or Knowles wouldn’t leave jobs unless they believedit’s a step up in their careers.

“I think the addition of both Matt Lubick and JimKnowles speaks volumes about where the Duke footballprogram is headed under the direction of David Cutcliffe,”McLawhorn said. “Duke is on the upswing and folksaround the program – fans, players and alumni – see thisand understand what is happening. It means progress isbeing made at Duke, and it indicates a profound belief inwhat Cutcliffe is building.”

A W i n n i n g Te am

Duke football players like rising sophomore SeanRenfree believe the revival of Duke football is leading tobig things.

“We’re competing to win an ACC title,” said Renfree,the team’s starting quarterback. “Our team believes we canwin if we do the work and continue to do what coachCutcliffe tells us.”

Cutcliffe said the buy-in for his coaching strategyrevolves around creating more speed on both offense anddefense, which allows for the chance at bigger plays. Headded that a wide-open passing attack with Renfree meansDuke can score points fast and often.

That’s exactly what Victor Strandberg is lookingforward to seeing this season.

Since he started going to Duke football games in 1966,the English professor at Duke said he’s seen few coachesbuild the kind of morale around the football program thatCutcliffe has. He added that he hasn’t seen the support andexcitement that Cutcliffe has created since Steve Spurrierwas head coach between 1987 and 1989.

During Spurrier’s three seasons at Duke, he won 20games. With Cutcliffe’s upcoming third season, he has ashot at the winningest three-season stretch of any Dukecoach since Spurrier by winning three or more games in2010.

“Coach Cutcliffe lives and breathes his job, which hasdone great things for the program and the university,”Strandberg said. “Any coach is going to work very hard, buthe has a gift for connecting with players, employees and thepublic, and he uses that gift to maximize effort from histeam and support from the fans.”

As a reminder of what makes a successful program,Cutcliffe keeps a framed picture on a mantle in his officefrom his first game at Duke – a 31-7 win over JamesMadison University in 2008. The picture shows footballplayers hoisting their helmets in celebration as students,employees and other fans go wild in the stands behindthem. Cutcliffe said the photo doesn’t just remind him ofan exciting moment from the past, but what the programcan achieve in the future.

“I constantly look at that picture and find greatmotivation from it,” Cutcliffe said. “This is a football teamfor students, for faculty, for staff and for everyone inDurham. We have an obligation to represent all thesepeople and to represent them well – by winning andplaying hard.

— By Bryan RothWriter, Office of Communication Services

Rebuilding Duke Football CONTINUED FROM PAGE 1

Duke FootballBy theNumbers

2,906Season ticket sales (end of May 2009)

9,762Season ticket sales (end of May 2010)

2,292Employee Athletic Pass

sales in 2009

201,091Total attendance

in 2008(Cutcliffe’s first season)

7Home games in 2010

33,941Capacity of

Wallace Wade Stadium

9 wins, 15 losses

Cutcliffe’s record at Duke

8 wins, 50 losses

Previous five seasons at Duke

mployee Kick-Off are invited to the annual Duke bration at 4 p.m. Sept. 4 for the n University. Enjoy a free meal, l Alley” football team march to

details at hr.duke.edu.

Matt Lubick, the new recruiting coordinator and wide receiver's coach for

Duke, was lured to the program from Arizona State University this winter

by David Cutcliffe.

Think before you print: typeface can save ink

When Gina McKoy learned she could save Duke money just by changing the font of the documents she prints, she decided to try it. McKoy, a staff specialist in the Staff and Family Programs office, read

an online news story about a university in Wisconsin that hoped to save as much as$10,000 a year by switching to a default font (a style of typeface) that uses less inkwhen printing.

“Since ink costs thousands of dollars per year, this could result in a big savings,”said McKoy, who changed her default font to Century Gothic and persuaded a coupleofficemates to do the same. “It’s a potentially painless way to lessen your carbonfootprint if you do a lot of printing.”

Ink-friendly fonts are just one idea Duke is investigating as part of an effort to trim printing costs across the institution, said Carl McMillon, director of data centerand computer lab services in Duke’s Office of Information Technology.

Another recommendation from the Duke Administrative Reform Team isexpanding employee use of ePrint, a service that allows users to print from anycomputer on the Duke network to any ePrint-designated OIT or Duke Librariesprinter. To use the service, the user must install the ePrint client, submit the print jobto a queue and swipe a DukeCard to pick up the job at any of about 150 stations in 45 buildings across campus.

The ePrint service, which will be upgraded this summer, is available to all Dukeemployees. Beginning this fall, all ePrint stations will default to printing on both sidesof a sheet of paper.

“It’s on-demand printing where you need to be,” McMillon said. “In somedepartments, every office has a printer. Some managers consider a printer essential sothey don’t have to worry about someone else seeing confidential documents. We wantto move to more of a work-group printing model and reduce the number of devices.”

Part of the challenge, McMillon said, is encouraging users to think before theyprint. “So much is available electronically, but paper is a part of the way we’ve alwaysdone things,” he said. “It takes a commitment and discipline to not default to paper.”

To find out more about ePrint or printing at Duke in general, contact the OITService Desk at [email protected] or (919) 684-2200.

— By Cara BonnettManaging editor, News & Information

Office of Information Technology

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Aa Bb Cc 1 2 3Times New RomAN

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Ronda Stell, a medical technologist at Durham RegionalHospital, wondered if getting her son Cameron readyfor school would always be an exhausting endeavor.Cameron, now 12, was diagnosed with Attention

Deficit Hyperactivity Disorder (ADHD) when he was 8. At that age, a morning routine would ricochet off a smalldistraction. Cameron would step on a Lego, go to put itaway and end up engrossed building a model.

“I had to be super vigilant,” Stell said. “It usually tookbetween 10 and 15 reminders each morning to get himready for school.”

Three years ago, Stell found help to make the day movemore smoothly: she and her husband, Tracy, attended freeeducational seminars at the Duke ADHD Program.

The program has assessed and treated children andadults with ADHD for 21 years and began offering freeseminars five years ago. “We realized a lot of families lackbasic information about what ADHD means for their childand what they can do besides medication,” said DesireeMurray, Ph.D., associate director of the program.

Experts believe that ADHD affects 3 to 7 percent ofchildren in the U.S. According to Murray, these childrenrequire more structure, reminders and reinforcement toaccomplish tasks other children their age do easily. “A simplerule of thumb I use is that kids with ADHD are about 30percent less mature with regard to their ability to followthrough on actions than other children their age,” she said.

For the Stell family, the ADHD Program seminarscomplemented treatment and advice from Cameron’spediatrician. One of the seminars, “Strategies for Success at Home,” taught them how to use a behavior chart that reduced the morning mayhem to four or fivereminders. Another seminar on Ritalin and other drugs

provided confidence to explore medications for Cameron.“I think we’ve been to every seminar they offer,” Stellsaid. “They have made a huge impact on the way thingsgo at our house.”

Stell values the information shared by experts at Duke’sevening sessions and relishes sharing stories with othersfacing similar challenges.

“It’s really good to find out you are not alone and notthe only person who is getting frustrated,” she said.“Parenting a child with ADHD is always going to be a lotof work, but it is easier now that we have a plan and a placeto turn to for support.”

— By Marsha A. GreenSenior Writer, Office of Communication Services

Free ADHD seminars providesupport for families

6

Duke ADHDProgram Seminars

Aug. 30Understanding ADHD

Sept. 20Strategies for School Success

Oct. 18Strategies for Success atHome and with Friends

Nov. 15Medication Management for Children with ADHD

Feb. 7, 2011Strategies for School Success

(repeated)

March 21, 2011Adult ADHD

Seminars for 2010-11 begin inAugust. Early registration isencouraged because eachseminar is limited to 40

participants. All seminars are6:30 p.m. to 8 p.m. at theDuke Child & Family Study

Center in Durham. For registration andinformation, visit

www2.mc.duke.edu/adhdprogramor contact Rebecca McIntyre

at (919) 416-2096.

Ronda Stell, left, with husband Tracy, and son, Cameron, credit free seminars

offered by Duke's ADHD Program with helping them better understand and

manage Attention Deficit Hyperactivity Disorder.

When Printer.com tested popular fonts for their ink-friendly ways,

Century Gothic and Times New Roman topped the list. Calibri, Verdana,

Arial and Sans Serif were next, followed by Trebuchet, Tahoma and

Franklin Gothic Medium. Century Gothic uses about

30 percent less ink than Arial.

Y O U R S O U R C E F O R G R E E N N E W S A T D U K E

Sustainable uke

7

VIDEO: See the “green” room getting a makeover: duke.edu/sustainability

This Few Quad “green” dorm room was furbished with about 20 sustainable items

and was part of summer campus tours for prospective students.

Instead of bare walls and beds in an empty room, summercampus tours saw sky-blue organic bed sheets, a lampmade from recycled bottles and a vanity mirror made

from recycled magazines.Welcome to Duke’s first “green” residence hall room.The room, the first of its kind by Duke to highlight

sustainability, was a project by Sustainable Duke and threestudents from the Students for Sustainable Living programwho wanted to show prospective students on campus toursin June and July how they can live sustainably at Duke.

According to results from Duke’s Green DevilChallenge – a monthly effort to promote sustainablebehavior at Duke – students at the university average aboutone metric ton of carbon dioxide emissions annually fromdorm room energy and water. That amount would need 36 maple trees to remove from the air.

“When students are looking at universities, there are somany different things they’re looking at to make theirdecision and this gives us an opportunity to showcase howDuke is taking an active role to help the environment,” saidJulie Colvin, a graduate student in the Nicholas School of theEnvironment who helped organize the project. “Hopefullythe project will encourage potential students to makesustainable decisions while living on campus and carry theselifestyle choices with them once they move off campus.”

Funded by a $500 grant from the Duke STARS program,a group that allocates funding to sustainability-related projectsat Duke University, the room in Few Quad was furbished withabout 20 sustainable items purchased from Whole FoodsMarket, Target and Etsy.com, a website that sells sustainablegoods made by artisans around the world.

Biodegradable toiletries and cleaning products, and apower strip that automatically turns off electronics weresome items featured in the room. A sign accompanied each

product andexplained what the item was and how itmade the room more sustainable. Some items will also beshown in a Few Quad common room when students arriveon campus in August.

In true sustainable fashion, all items will be reused eachsummer as a highlight of Duke campus tours.

“It’s important for any sustainability program to includethe residential community because that’s such a large part ofthe undergraduate experience here at Duke,” said JoeGonzalez, associate dean for Residence Life. “It’s critical toencourage students in residence halls to enhance their dormlifestyle with sustainability in mind and hopefully initiativeslike the green dorm room can develop those habits.”

Casey Roe, outreach coordinator for Sustainable Duke,said that presenting the green room showed students theycan play an important role in helping Duke become carbonneutral by 2024 as part of the university’s Climate ActionPlan. Lifestyle changes like using less energy with fluorescentlight bulbs and drinking from reusable water bottles insteadof throwaway plastic bottles will be small, but importantchanges, Roe said. Both examples are showcased in thegreen dorm room.

“Students may feel like they don’t have a lot of controlover sustainable choices while living in a dorm room, butwe want to show them that there’s lots of things they can doto reduce energy and water consumption and they’re easy,”Roe said. “Students need to buy a lot of these items whenthey come to college anyway, so we’re showing them theycan do it in an environmentally-friendly way that helpsDuke, too.”

— By Bryan RothWriter, Office of Communication Services

Dorm room goes green forsummer campus tours

SustainableDecorating

What’s in the room?Organic sheets & pillows

“Smart” power strip thatturns off electronics

Lamp made with recycled bottles

Area rug made of recycled plastic

Clothes drying rack

Aluminum water bottle

Biodegradable laundrydetergent

Reusable shopping bag

Compact florescentlight bulbs

Bike helmet

Chemical-free cosmetics

Biodegradable cleaningsupplies

Wall art made fromrecycled goods from

Durham’s Scrap Exchange

Before

After

PERQSEMPLOYEE DISCOUNTS

The average U.S. household spends $738 on car maintenance each year, according to figures from the U.S. Bureau of LaborStatistics. Put some of that money back in your pocket by taking advantage of automotive offers through PERQS, Duke’s employee

discount program. Here are a few ways to save:

Get change back from an oil change: Neal’s Garage, 1907 West Markham Ave. in Durham, offers $14.95 oil changes(regularly $29.95) and 10 percent off other automotive services. Call (919) 286-1167 for details.

Take 10 percent off a tint: TintWorld Automotive Styling Center, 1352 N.W. Maynard Rd. in Cary, offers 10 percent offall automotive tints or hand details. Call (919) 460-1576.

Examine the extras: Online retailers TruckChamp Truck Accessories and Ultimate Truck and Auto Accessories offer 10 percent off fender flares, floor protectors and more. Discount codes are on the PERQS website, hr.duke.edu/discounts.

Pay less for a lease: Duke employees can lease select new Chrysler, Jeep or Dodge vehicles at 1 percent below factoryinvoice through the Chrysler Affiliate Rewards. Use your NetID and password to access details on the PERQS website, hr.duke.edu/discounts.

Wring savings from a wash: The Durham Ritz Car Wash, 3639 Durham-Chapel Hill Blvd. in Durham, offers $1 off the “Ritz,” $3 off the “Deluxe” or $4 off the “Supreme” wash. Call (919) 490-6868.

Treat yourself to new tires: Firestone Complete Auto Care, 3809 North Duke St., offers 10 percent off Firestone or Bridgestone tires, as well as 10 percent off other services. Call (919) 471-4468.

Get a break on brake parts: Online retailer R1 Concepts Inc. offers 10 percent off brake pads, brake lines and other brake parts. The discount code is available on the PERQS website with NetID and password.

Save on service: Twenty different auto shops in the Triangle offer discounts for service and repair work. Check the full listing at hr.duke.edu/discounts.

— Compiled by Marsha A. Green Senior Writer, Office of Communication Services

All automotive discounts andother savings are at

hr.duke.edu/discounts

Cut car repair costs with Duke employee discounts

DUK E TODAY For daily news and information, visitduke.edu/today

I take classes through North Carolina Wesleyan College for a degree in businessmanagement. A lot of the classes are teaching me about how to manage people, my

time, workflow and communication skills. I like that I can further my education throughDuke’s tuition reimbursement benefit, which helps to pay for my classes.”Carla RusnakAssistant to the chair, Department of History6 years at Duke

“

“What do you do to keep your professionalskills sharp?”

I’ve taken a few classes on web design through OIT because I wanted to be able to share the work in our office and in

case I was asked to do something I wasn’t familiar with. I also tookclasses on STORM – a program to upload course information –because it was brand new to me. My main way to learn is to workdirectly with people who’ve been at Duke for a long time.”Stacey RobinsonStaff assistant, African and African American Studies9 months at Duke

I like to go on the Internet and check out different websiteswith electrical news and tips. I look to find help with different

calculations that can be tricky. I’m always trying to keen in on myskills during jobs to improve my work.”Jimmie BanksSenior electrician, Facilities Management 12 years at Duke

dialogue@DukeHOW TO REACH US

Editor: Leanora Minai

(919) 681-4533

[email protected]

Assistant Vice President:

Paul S. Grantham

(919) 681-4534

[email protected]

Graphic Design & Layout:

Paul Figuerado

Photography: Bryan Roth and Marsha

Green, Office of Communication

Services, and Duke University

Photography.

Working@Duke is published monthly

by Duke’s Office of Communication

Services. We invite your

feedback and suggestions for

future story topics.

Please write us at

[email protected] or

Working@Duke, Box 90496,

705 Broad St., Durham, NC 27708

Call us at (919) 684-4345.

Send faxes to (919) 681-7926. “

WORKING@DUKE

— By Bryan RothWriter, Office of Communication Services

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