Working@Duke - March, 2009

8/14/2019 Working@Duke - March, 2009

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Before an audience of several hundred faculty and staff,Mike Krzyzewski boiled down his coachingphilosophy to one mantra:

Whether playing for Duke, or for the USA Basketballteam, You play for the [team] letters on the front of thejersey, he said, brushing his hand proudly across his chest,not the name on the back.

You dont just get 12 people together and call it ateam, he said, just like a school is not a school justbecause you have people occupying jobs. How do you getpeople to work together?

The answer, he told employees during the Primetimeforum in January, is taking time to develop the culture ofteamwork.

Krzyzewski recalled his first meeting with the USAnational team, long before he coached them in the Olympicgold-medal game last year. [The meeting] was not aboutoffense or defense, he said. It was about the standards wewere going to live by.

Later, Krzyzewski cultivated the standard of service byintroducing the national team to veterans such as ScottySmiley, an MBA student at the Fuqua School of Business.Smiley was blinded in Iraq while trying to protect hissquadron from a car bomber. I wanted the guys tounderstand what selfless service was about, Krzyzewskisaid. Not only had these guys served, they wanted to serveagain. After the veterans spoke, the team Wade, LeBronand all were crying. I thought, we have a chance. These

guys have a heart.

CoachKs style atDuke is notmuchdifferent.Beyond thebasketballcourt, we talkto our guys a lot about character, about being humbleand using the platform they have to help others, he said.

In answer to questions from the Primetime audienceabout developing teams, he stressed the importance ofbeing honest with each other, and developingcommunication skills and trust so that the first time you

talk [tough] isnt the first time you talk.Krzyzewski, who has coached more than 950 basketball

games at Duke, reminded the audience that the Duke namegarners respect in the world, even outside of basketball, andthat the Duke name elevates all of us.

We are lucky to be part of something bigger than us,he said. But always remember that Duke is great becauseof its people. Anything any one of us does is important.An idea you have has the chance of being the idea thatmakes Duke better. Thats why we should always act as ateam to make good things happen.

By Marsha Green

Writer, Office of Communication Services

NewsbriefsKyle Cavanaugh joins DukeHuman ResourcesKyle Cavanaugh, a nationally recognized

human resources expert who has overseen

human resource programs for several

leading private and public universities,

is the new vice president for human

resources at Duke. Cavanaugh, who was

selected after a national search, overseesstaffing and labor relations, benefits

and workers compensation, talent

management, compensation, health and safety, and human

resources information for a workforce of more than 30,000

employees. He succeeded Clint Davidson, who led Dukes human

resource programs for 12 years.

Cavanaugh comes to Duke from the University of Florida,

where he started in 2005 as vice president for human resources

and, in 2007, was promoted to senior vice president for

administration, overseeing a range of business, financial and

operational activities.

I am excited to join the leadership team at Duke and to serve

the outstanding faculty and staff in support of the institutions

mission, Cavanaugh said. The human resource function plays a

critical role in enabling everyone across the campus to achieve that

mission, and I am looking forward to building upon an outstandingfoundation.

Nominations due for Algernon Sydney Sullivan AwardThis spring, Duke will award a graduating senior and member of the

Duke University & Health System faculty, staff or graduate student

body with the Algernon Sydney Sullivan award. The award recognizes

qualities such as excellence of service, character and spirituality. The

New York Southern Society established the honor in 1925 for

universities in the South in memory of Sullivan, a prominent lawyer,

businessman and philanthropist in the 19th century. Nominations are

due by March 9. The graduating senior award will be announced in

April; the faculty, staff or graduate student award in May. Visit

provost.duke.edu/Sullivan.htm for forms and information.

Submit 2008 health and dependent care receiptsFaculty and staff who enrolled in 2008 health or dependent care

reimbursement accounts must submit receipts for services provided

from January 1 through December 31, 2008 to WageWorks by April 15

for reimbursement. Claim forms and supporting documentation must

be post marked or faxed to WageWorks by April 15. Claims for 2008

submitted after this date will not be reimbursed. Claim forms are

available online at hr.duke.edu/forms, or at the Human Resources

office, 705 Broad St.

DukeReach helps faculty,staff assist distressedstudentsDuke students, like students

everywhere, feel pressure to succeed in their work and

their lives, and that pressure can take a toll. Outside of the classroom

and beyond Duke, the current economic climate is straining job

searches and long-term visions. As a result of these added burdens,

students can become overwhelmed.

Faculty and staff are uniquely placed to recognize a student in

distress, and with DukeReach, help is just a web browser away. This

web-based information resource was developed to provide a

confidential outlet for faculty and staff who recognize students in

distress, but arent sure what to do or whom to contact.

The site, launched last year, includes resources and a list ofwarning signs that may indicate a student is in distress, such as

missing class, change in eating habits, irritability or loss of motivation.

DukeReach is helping bridge the academic and administrative

departments with services provided under the Office of Student

Affairs and elsewhere at Duke.

Assistant Dean of Students Christine Pesetski, who developed

the program, encourages faculty and staff to visit the DukeReach

website and use it as a resource. We can only help a student if we

know theres a problem, she said. Even if youre not sure, give us a

call and well figure it out together.

Visit dukereach.studentaffairs.duke.edufor more information,

or call (919) 668-3853. For a DukeReach Quick Reference Card, write

[email protected].

Letters to the Editor must include name and contact information. E-mail letters to [email protected] or mail them to Working@Duke Editor,Box 90496, Durham, NC 27708. Fax letters to (919) 681-7926. Please keep length to no more than 200 words.

EditorsNote

The letters on thefront of the jersey

Krzyzewskis newest book,The Gold Standard: Buildinga World-Class Team, will beavailable in storesMarch 18, 2009.

Other Coach K books:

Beyond Basketball: Coach KsKeywords for Success (2006)

Coach Ks Little Blue Book:Lessons from CollegeBasketballs Best Coach (2004)

Leading with the Heart: CoachKs Successful Strategies forBasketball, Business, and Life(2001)

Lessons fromCoach K

2

Womens basketball head coach Joanne P. McCallie and

mens coach Mike Krzyzewski share a laugh before the

Primetime employee forum in January. McCallie

introduced Coach K.

Watch Primetime with Coach K at youtube.com/WorkingAtDuke

Iwant to thank Dennis KennedyJr.,

Delores McNair and Yvette West for

talking.

Theyre the Duke employees who

volunteered to tell their stories about

using Duke Personal Assistance

Service, also known as PAS. You can

learn more about them and PAS inthis months cover story.

As you may know, PAS is the free

and confidential counseling benefit

available to all Duke University &

Health System faculty, staff and family

members. If youre struggling with

marital, family and relationship issues

or suffer from depression and anxiety

or have work concerns, PAS can help.

Its a free resource, and even if

you dont think you need it, you might

be surprised, said Kennedy, a

Facilities Management Department

plumber, whose friend and co-worker,

Ray Cofer, died in a steam pipe

accident last year. If youre having

trouble paying the bills or stressing

about work, its free. What do youhave to lose?

Nothing.

You may fall into a category with

most clients who report improvements

in coping, productivity and resolving

problems after using PAS. And if

youre concerned about privacy, PAS

adheres to professional standards and

ethics. Appointments are confidential,

as part of strict legal regulations

regarding the privacy of health

information.

It was nice to go somewhere and

not feel like you were going to be

analyzed, said McNair, who works in

the Clinical Transplant Immunology

Laboratory. I never doubted for a

minute that everything I said was

confidential.

LEANORA [email protected]


3/8

SIGN UP FOR MOBILE FARMERS MARKET, MAKE HEALTHY EATING EASY

3

Joyce Newtons office is a stonesthrow from the summer DukeFarmers Market. But as a staff

specialist with the Pediatric NeonatologyDepartment, she doesnt always have timefor market shopping.

Thats why shes a fan of the DukeMobile Farmers Market. She signs up forboth the summer and winter mobilemarket to get fresh, local vegetables nearlyall year round.

It is so convenient, she said. I justdrive to Duke Gardens after work onTuesdays, and a box of veggies is waiting.I really miss the few weeks betweengrowing seasons.

With the mobile market, faculty andstaff pre-pay for produce and pick uptheir share of the harvest once a week.This year, seven local farmers/vendors willprovide fruit, vegetables and flowers, withdeliveries starting April 7 at DukeGardens (with one farmer delivering toDurham Regional Hospital). Theproduce, price, size of share and numberof delivery weeks vary among farmers.

My husband and I are local potters,so we recognize the importance ofsupporting community businesses,Newton said. And the farmers introduceus to vegetables we might otherwise neversee like purple cauliflower from Vollmerfarms. That was different!

Anne Matunda, a computerprogrammer for the Departmentof Psychiatry, is new to Duke,

and facing decisions about where toinvest the money she is saving forretirement. This is the first job Ivehad that offers me a 403(b), and I donot like to take high risks, she said.

That was why she attended a freeseminar on investment strategyoffered by the Duke Credit Union.The advice she heard from presenterEarl Jewkes, an advisor for FidelityInvestments, is the same advice he hasgiven to investors over the past fewyears: diversify.

Sure, the market feels different

right now, Jewkes said. But thatdoesnt change basic investmentstrategy. Diversification is wise ingood times and in bad.

Jewkes said diversifying is notabout the businesses you invest in, butthe types of assets you choose. Hediscussed three basic types:

I Cash or money market accounts(they offer little or no interest)

I Bonds (they have a set return rate)

I Stocks (where you participate in

the profit or loss of a business)

If I keep all my money in cash, itis safe, but it will be worth less in thefuture because of inflation, he said.The reason people ride the rollercoasterof the stock market is because it offersthe chance to offset inflation.

Duke offers two 403(b)retirement programs through whichfaculty and staff can invest in themarket: the Duke Savings forRetirement Plan for biweekly paidemployees, and the Duke Faculty andStaff Retirement Plan for monthlypaid employees. (To learn more, visithr.duke.edu/benefits/retirement.)

Jewkes encouraged Credit Unionseminar participants to choose an assetmix based on two factors: age andpersonal comfort level. Over the longterm, the stock market has always

outperformed inflation, but as we

have seen stocks areriskier in the shortterm, he said. The

closer you are toretirement, the moreyou want to invest inthe safety of bondsand cash. Howeveryou balance yourinvestments, though,the most important

factor is how comfortable you are withthe risk level. If you arent comfortable,the decision isnt right.

Matunda was glad to learn thatmost investment companies offerretirement funds that simplify

diversification by automatically shiftingasset mix away from stocks and towardbonds as investors approach retirement.And shes happy that the Credit Unionmade it simple for her to learn moreabout investing. I think everyoneshould take advantage of free advice likethis while learning the best way to savefor the future, she said. Especially inthese unstable financial times.

By Marsha A. Green

Writer, Office of

Communication Services

Grab and go at the Gardens

Meals to go at

mobile marketRosies Plate offers fresh

entrees, side dishes, salads,

soups, snacks and desserts

for take-out.

Each week, employees can order

food from Rosies Plate up to

one day in advance of Dukes

Mobile Market. View the menu

and order online at

RosiesPlate.com or call

(919) 833-0505.

Upcoming CreditUnion Seminars

College FinancingMarch 10, 12:30 p.m.Searle Center

Fighting Back AgainstIdentity TheftMarch 16, 6 p.m.

Duke Credit Union,2200 W. Main St.

Planning for Retirement:The BasicsMarch 18, 12:30 p.m.Durham Regional Hospital

Choosing an investmentstrategy for retirement

Learn more and enroll in the mobile farmers market at hr.duke.edu/mobilemarketor contact Jason Horay at (919) 681-0504 or [email protected]

The full list of Credit Union seminars is at dukefcu.org. To register for a seminar select seminar sign-upunder Quick Links, send e-mail to [email protected] call (919) 660-9745.

More than 300 employees participated in the 2008 mobile market,organized by LIVE FOR LIFE, Dukes employee wellness program.Farmers accept customers on a first-come basis until they reach capacity.

Based on employee feedback, LIVE FOR LIFE made the followingenhancements this year:

f Most farmers offer payment plans to reduce the up-front cash layout.

f Britt Farms will begin pickup at 3 p.m. to make it more convenient foremployees who work an early shift. Other farmers will offer pickupfrom 4 p.m. to 6 p.m.

f Rosies Plate, a restaurant specializing in gluten-free, shellfish-free andpeanut-free food, will offer fresh, local, organic meals-to-go.

By Marsha A. Green



4/8

Duke: Enduring aTroubled Economy

In January, nearly 600,000 jobs were cut acrossthe country, including 65,000 in one day. The

unemployment rate in North Carolina climbedto its highest level in 25 years.

Higher education has not escaped thefinancial downturn, with a growing number ofuniversities announcing plans for hiring freezes,layoffs and other dramatic steps.

Officials at Duke say the university is in asolid financial position but hardly immune fromthe worst recession in recent memory. AlthoughDuke has experienced considerable growthduring the last five years, tougher financial timeswill now force it to delay projects and seek othersavings.

We are probably in somewhat betterposition than universities that are more reliant onendowment, said Tallman Trask III, executivevice president. On average, about 16 percent ofour operating budget is comprised of funds fromour endowment. Many of our peers rely on theirendowments for 30 to 40 percent of theirbudgets, and they are taking more draconianmeasures as a result of endowment losses.

Nonetheless, when endowment and short-term investment gains disappear, as they have,with little prospect for recovery in the near future,that will have a serious impact on our ability tocontinue the strong momentum and growth thathave characterized Duke in recent years.

College endowments collectively have lostmore than $94.5 billion, or 23 percent, over a

five-month period late last year, according to theNational Association of College and UniversityBusiness Officers.

Duke Universitys endowment, whichstood at $6.1 billion on June 30, 2008, lostapproximately 20 percent of its value during thelast six months of 2008. The resulting loss ofoperating income from the endowment typicallyabout 5.5 percent of the value of the endowment

as averaged over a three year period reducesfunding for critical academic and operationalexpenses.

The slowing of this and other revenue streamsis expected to create a budget shortfall of more

than $100 million, or about five to six percent ofDuke Universitys $2 billion budget. Addressingthe reduction in revenue will require cuts inoperational expenses to strengthen academicinitiatives, some of which need additionalinvestment next year.

Money will be tight next year and thefollowing years, Trask said. We are looking hardat administrative areas for savings and todetermine critical needs. The definition of needhas now become more precise. Just because wehave needed something in the past may not meanwe will need it in the future.

Looking for SavingsOur largest single expense is the investment

we make in people through compensation andbenefits, said Kyle Cavanaugh, vice president forHuman Resources. It accounts for more than halfof the annual budget at Duke. As we continue tonavigate these unprecedented financial times, weremain strongly committed to our people;however, we must consider options for how tobetter manage this expense going forward.

Kemel Dawkins, vice president for CampusServices, said energy costs around campus are anarea for potential savings, noting that the power,light and heating bill for the university is in themillions of dollars each year.

On the technology front, Duke recentlyannounced a project to convert its phone systemto Voice over Internet Protocol (VoIP), whichsends calls over the existing computer network.The two-year process will save an estimated$2.7 million per year. Tracy Futhey, Dukes chiefinformation officer and head of OIT, says her

organization is in the early stages of identifyingmultiple cost-saving efforts, some with modestsavings potential of tens of thousands of dollars,and others that could result in more significantsavings.

By Paul Grantham

Assistant Vice President

Office of Communication Services

Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 09

The decline of the Dow Jones Industrial Average last year reflects the global recession that sawinvestment returns evaporate. Like many universities, Dukes investment portfolio, which helps fundthe operating budget, lost more than 20 percent of its value during the last six months of 2008.

13500

13000

12500

12000

11500

11000

13500

10000

9500

9000

8500

8000

Market Meltdown

duke.edu/economy

What You Can Do:When Dave Lennon, an analyst in OIT, read about Dukes cost saving efforts, he

quickly submitted several ideas to help from turning out lights in buildings at night tocutting back on office magazine subscriptions to eliminating desktop printers in lieu ofcentralized ones.

You can find more suggestions and offer your own through a new website calledEnduring a Troubled Economy(duke.edu/economy). The site serves as a central locationfor information about Dukes response to the economy. Youll find messages from seniorleaders, details about efforts to manage expenses, and information about how the situationis affecting higher education generally.

Dukes expenses during the 2008 fiscal year, the most recent

year for which audited financial results are available, totaled

$1.96 billion. Pay and benefits for faculty and staff comprised

more than half of the annual budget.

Money will

be tight

next year and the

following years. Tallman Trask III

Executive Vice President

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5/8

5

church support group and got accessto literature and other resources thatshe shares with others at everyopportunity. She has since happilyremarried, she said, and with thesupport of her husband, volunteers tohelp the homeless and less fortunatein the community.

Its like knowing your bestfriend lives in another state and youhavent seen them since high school,

but you know you can pick up that phone and call themand theyre still going to be there, McNair said

And thats what PAS is like to me. Its that friend thatyou dont have to call everyday. You dont have to see themeveryday, but when you call them, you can pick up rightwhere you left off, and you know youre going to feel betterwhen you hang up.

I m p r o v e d P r o d u c t i v i t y

Most clients seek help from PAS for marital, family and

relationship issues, followed by depression and anxiety andwork concerns. Money worries and growing concerns aboutthe global recession may fuel other personal problems,Silberman said.

The state of the economy adds to the cumulative stressthat people are experiencing in their lives, he said. Lifepours certain amounts of stress juice in our glass, and we allhave a certain amount in our glass at any given time. If yourlevel is already at the top, whatever gets added is going tomake it spill over the top.

Most clients reported to PAS last year in anonymousquestionnaires that their problems, productivity and workperformance improved after they completed counselingsessions, said Silberman, who is encouraged by the results.

Last year, the2,993 counselingsessions generated anestimated savings forDukes health plan of$180,850, he said.That savings wasrealized becauseclients did not accesstheir mental healthbenefit. And based onoutcome data, PASestimates the servicesaved Duke

approximately $3.1million last year byimproving employeeproductivity.

Whenemployees are havingpersonal problemsthat are affectingtheir workperformance, themanager really

doesnt, and shouldnt, tryto decide why that workproblem is occurring,Silberman said. What theyshould do is recognize thereis some issue thats gettingin the way of whatever thatwork performance problemis lets say attendance,tardiness, accidents or errors and theyd want toencourage the employeeto make use of PAS.

Yvette West, who wasa Nurse Manager and thena Clinical OperationsDirector in DukeHospitals operating roomsfor 12 years, said sheeducated her staff aboutPAS. She told staff

members private andconfidential support wasavailable if they neededhelp coping with the fast-paced environment, which,on any given day, involvedanything from hearttransplants to brain surgeries and gunshot wounds.

West left her role over the operating rooms last Marchand recently received an e-mail from a staff member,thanking her for the PAS recommendation.

She e-mailed to say that was the best advice shedgotten, said West, who is currently the director of DukesNurses Improving Care for Healthsystem Elders (NICHE)

program. We all have tension. We all have stress. We allhave deadlines, and in that environment, its non-stop, andeverybody wants you to be at your best all day long.

I t s a l l r i g h t

Kennedy, the plumber with Facilities, is back to anormal routine because of the service he received from PAS,he said. Hes the lead singer in a rock band and enjoys timewith his wife and children.

His counselor at PAS, Terry Nicotra, helped himremember and make sense of bits and pieces from the dayof the steam pipe accident.

Sometimes you put that macho facade on, andsometimes youve got to let down, Kennedy said. AndIm glad I did. PAS let me know its all right.

By Leanora Minai

Editor, Working@Duke

Editors Note: In reporting this article, Working@Duke asked Duke

Personal Assistance Service (PAS) to query clients to see if any would

be interested in being interviewed about how PAS helped them. The

employees featured in this article volunteered to be included to help raise

awareness about PAS. Figures in the story, chart and By the Numbers

are based on cumulative and anecdotal data provided by PAS.

PersonalAssistance ServiceBy The Numbers

2007-08

1,088Clients

1 in 4Clients who previously

used PAS

2,993Counseling sessions

189Management/organization

consultations

38 percentClients who sought

assistance for marital,family and relationship

issues

65 percent

Clients who reportproductivity improved

68 percentClients who reportproblem improved

83 percentClients who report coping

ability improved

Getting HelpI All Duke faculty, staff and members of their immediate

families are eligible to use PAS.

I An appointment with a PAS counselor may be arranged by

calling (919) 416-1PAS (416-1727), Monday through Friday,

8 a.m. to 5 p.m.

I Up to six, one-hour confidential counseling sessions are

available at no charge for each particular issue or problem.

I The office is at 2200 West Main St., Erwin Square Tower,

4th floor in Suite 400A. Free parking is available.

The Doors Always OpenCONTINUED FROM PAGE 1

Learn more about Duke Personal Assistance at hr.duke.edu/pas

Source: Duke Personal Assistance Service, 2007-08

VIDEO

See a video aboutDuke PersonalAssistance Servicewith Ask TheExpert athr.duke.edu/pas

Duke Personal Assistance Service distributesquestionnaires to clients to measure problemresolution, coping enhancement and productivityimprovement, among other metrics. Thequestionnaires are sent four months after beginningservices with PAS and are returned anonymously.My problem improved after use of PAS is amongthe questions. A majority of clients also report theirproductivity improved since using PAS.

Yvette West

Delores McNair

My Problem Improved After Using PAS

PAS exists to help

people. A counselor

might be able to provide some

feedback that helps them

identify a

concern.

Its not

that

counselors

have theanswers.

Its really

that counselors help the

individual find the answers

that work for them. Andy Silberman

Director

Duke Personal Assistance Service


6/8

A new online trainingresource offered through

Dukes Office of Information

Technology (OIT) is enablingfaculty, staff and students to learnthe latest technological tools with video tutorialsavailable anytime, anywhere.

For Richard Lucic, associate chair of theComputer Science Department, the pilotprogram through Lynda.com offers a convenientway for him and his students to stay up-to-dateon emerging Web and multimedia technologies.

These technologies change rapidly justkeeping up as new versions come along can be areal time sink, said Lucic, who includes the

videos as part of a class he teaches in theInformation Science and Information Studies(ISIS) program. I find it incredibly helpful justto make sure Im well-versed on the software, andI think its good to show students what resourcesare out there and available if they want to go intothe technology deeper than we do in class.

Lucic is among more than 200 Duke faculty,staff and students who have participated in OITsLynda.com pilot since it was launched inOctober. Lynda.com offers more than 30,000online training courses on topics ranging fromMicrosoft Word and Excel to Web design andcomputer programming.

OIT is providing a limited number ofindividual accounts for Duke users during theyearlong pilot. Staff and faculty can review thetraining tutorials online (from Duke or at home)or can use designated workstations at the ACTWarehouse lab, Multimedia Project Studios, theCenter for Instructional Technology and the Linkin Perkins Library.

Tutorials in PHP, Dreamweaver, MicrosoftExcel and PowerPoint have been among the mostpopular with Duke staff, who comprise about 75percent of program participants to date, saidChristine Vucinich, OITs training coordinator.

As more jobs throughout the university and

health system demand technology skills, onlinetraining can help users at all levels, Vucinich said.

Online training provides an opportunity toget quick questions answered and for staff at anylocation to get the training they need when they

need it, not weeks or months later, she said.When youre in an instructor-led class, so muchinformation is thrown at you at one time. Userslearn in different ways, and they dont alwayshave the time or the training budget to leave theirdesks and go to a two-hour class.

The online courses also can serve as arefresher for those who may have attended anearlier instructor-led session, Vucinich said.Tutorials are structured so users can review oneparticular section without having to sit throughan entire course.

The training helped Terry Banfich get up tospeed during a recent Microsoft Word upgrade in

Duke Law Schools Alumni & DevelopmentOffice. It also proved useful as she transitionedinto a new job as a trainer in CentralDevelopments IT department.

Everything and anything is there, and itsthere at any time, even if youve just got fiveminutes to spend, Banfich said. Its a great toolfor giving folks the essential training and tips thatcan help make our work lives more effective andefficient.

OIT will gather user feedback this spring toevaluate whether the program will beimplemented on an ongoing basis next fall.

By Cara Bonnett

Managing Editor, News & InformationOffice of Information Technology

Techtalk

6

New academy offers supportfor managing research dollars

Dukes funding from sponsoredresearch has exploded, growing78 percent in the last five years

to nearly $800 million. This suddeninflux has created strains on the

system, too, which end up on thedesks of people like Michelle Smith.

Smith, interim assistant managerof research administration, helpsoversee 641 grants and researchprojects in the Department of Surgery,the equivalent of balancing 641checkbooks every month. When shefirst assumed her role last year, she hadmany questions everything from howto apply for a grant to how to decodethe acronyms that describe them.

People speak in this acronymlanguage, she said. When I first

started, I had to figure out what peoplewere talking about.

Smith discovered she was notalone when she became one of 43people in the inaugural class of theResearch Administration Academy(RAA), a three-month course taught byinternal experts at Duke.

The course was developed inresponse to administrative demandscreated by the growth in Dukesresearch funding, which makes up thelargest component of Dukes operating

budget. These funds includeregulations that prescribe how they canand cant be spent. And people likeSmith can now get certified throughthe academy to ensure those funds are

managed appropriately.I am much more confident in

dealing with compliance issues, Smithsaid. Ive gained a much betterperspective on the entire process, andI dont feel so isolated when I havequestions.

Having more confident staffmanaging grants has already made animpact in places such as the NicholasSchool of the Environment. JimHaggard, associate dean of finance atNicholas, said having certified staffmanaging the process has been invaluableto faculty responsible for grant projects.

Duke wants to free up researchersso they can focus on their science, andthe researchers need to have goodpeople managing and ensuringcompliance, Haggard said.

The academy is one of severalimprovements that resulted from theResearch Administration ContinuousImprovement (RACI) initiativelaunched in 2007 following acomprehensive review of researchadministration at Duke.

Duke has become one of the eliteresearch universities in the country,said Hof Milam, vice president forFinance who chairs the RACIinitiative. Our goal is to enhance the

support structure in a way that willenable our research faculty to be evenmore successful. Were working closelywith faculty, business managers, andresearch support offices to improveprocesses, technology, policies andtraining.

During the first academy classgraduation last December, participantspresented class projects, including apocket guide produced by Smith andfellow classmate, Diane Dunn.

I was impressed by the energyand enthusiasm of the class, said ScottGibson, executive vice dean ofadministration for the School ofMedicine. I think it speaks highly ofthe need and the impact of thisprogram for staff who aspire to careersin grant administration.

By Shannon Hartsoe, Working@Duke

correspondent, and

Paul Grantham, assistant vice president

for Communication Services

Michelle Smith, interim assistant

manager of research administration,

helps oversee 641 grants and research

projects in the Department of Surgery,

the equivalent of balancing 641

checkbooks every month.

Richard Lucic, center, associate chair of

the Computer Science Department, works

with Alex Ho, a fifth year senior studying

Biomedical Engineering and Electrical

Engineering. Lucic is among more than200 Duke faculty, staff and students who

have participated in OITs Lynda.com pilot.

More information about OITs onlinetechnology training program is at oit.duke.edu/help/training/online

Learn the latest technology through Lynda.com

For more information, visit rcc.compliance.duke.edu

Did you know?44 percent of theuniversitys total

revenues come fromgrants and contracts.


7/8

Y O U R S O U R C E F O R G R E E N N E W S A T D U K E

Sustainable uke

7

Visit duke.edu/sustainability

Deeply RootedCherishing our university in the forest

Did youknow?Many of Dukes trees were

planted in the 1920s as

part of a landscape design

developed by a firm founded

by Frederick Olmstead,

designer of New York Citys

Central Park and Ashevilles

Biltmore Estates. Olmstead

often touted the benefits of

trees to enhance community

morale and counteract

anxieties of city life.

Mulch scattered as MichaelWeatherspoon raked arounda 10-foot tall dogwood tree on

Towerview Drive. He was removinga mulch volcano, a pile of shreddedwood and pine straw around the trunk.

If the mulch builds up too high,it can prevent the roots from goingdeep enough in the ground, saidWeatherspoon, a senior equipmentoperator with Duke Grounds in theFacilities Management Department.This helps trees survive, especiallyduring a drought.

Healthy tree managementefforts by Weatherspoon, other Dukegroundskeepers and communityvolunteers helped Duke earn therecent designation of Tree CampusUSA from the Arbor Day Foundation.

Duke is the first university inNorth Carolina to be named a TreeCampus USA, a new national programhonoring universities for promotinghealthy urban forest management andengaging the campus community inenvironmental stewardship.

Not only do the trees at Duke

help beautify the campus, they alsoplay a role in decreasing carbonemissions by shading buildings, whichreduces energy use, and by storingcarbon in their limbs, trunks and rootsystems, said Robert Healy, aprofessor emeritus at Dukes NicholasSchool of the Environment.

Healy, along with JudsonEdeburn, Duke Forest resourcemanager, are among about 10members of Dukes new campus treeadvisory committee, formed last yearas part of the criteria to become a Tree

Campus USA. To receive the

designation, Duke established acomprehensive campus tree-care plan,earmarked annual expenditures for treecare, and organized service-learningprojects.

Last November, for example,Duke Grounds, Recycling, andSanitation Departments organized55 volunteers to plant dogwood,persimmon and cherry trees nearGilbert-Addoms residence hall on EastCampus. Volunteers included Dukestudents, staff, faculty and avidgardener Cynthia Brodhead, wife of

Duke President Richard H. Brodhead.The students, staff, faculty and

community volunteers who help withprojects likeDukeGROWS area majorreason wewon the

award from the Arbor DayFoundation, said Duke Groundssuperintendent Roger Conner.

Known as a university in theforest, Duke boasts more than 100

species that provide a canopy for about400 acres of the Durham campus.And that doesnt include countlessspecies in the Duke Forest, whichcovers more than 7,00 acres. Eachspring, the campus pops with color asdogwoods, cherry trees, magnolias andother flower-bearing species bloom.

Many people come to Dukespecifically to admire the trees oncampus or to conduct research in theDuke Forest, Conner said. If yousee an aerial view of campus, itsamazing. You can barely see the

buildings because of the trees.

Visitors, staff, faculty and studentscan experience the diverse urban forestin numerous areas. Unique speciessuch as red buckeye, bald cypress andcommon china fir shade Edens Quadon West Campus. The trail circling

East Campus offers views ofmagnolias, sycamores and giant willowoaks. And more than a dozenmemorial trees dot campus.

When people call someone a treehugger, they should realize theres agood reason to hug trees, Conner said.They are vital to our environment.Plus, at Duke, theyre part of whatmakes our campus even more beautifuland sustainable.

By Missy Baxter

Senior Writer,

Office of Communication Services

Duke boasts more than 100 species that provide a canopy for about 400 acres of the Durham campus,

as seen in this view of West Campus.

To celebrate EarthMonth and Arbor Dayon April 21, Duke isorganizing severaltree-planting andservice-learningprojects. To volunteer,contact Roger Conner,(919) 660-4282 or

[email protected].

Elvis Holden, a landscape specialist with Duke Grounds in

the Facilities Management Department, helps plant a tree

on East Campus with Duke students and other volunteers.


8/8

D U K E T O D A YFor daily news and information, visit

PERQSMaking moviesmore affordable

Lorraine Maynard doesnt rely on the recently announced Oscar Awardsto choose movies to watch. She does rely, however, on Dukes faculty and staffdiscount program to save money at the big screen.

I love the movies, but I already know what I like action and comedy none ofthe scary stuff, she said.

Maynard, a specialist in the Human Resource Information Center, uses the PERQSdiscount for tickets at the Stadium 10 Theater at Northgate in Durham. Imalready looking forward to seeing the new Tyler Perry movie (Madea Goes toJail), she said. I may buy up to the maximum of 10 tickets next time, because

they are good for a year. I know if I dont use the tickets, I can give them to myfamily. I like that flexibility.

PERQS offers two discounts from the $8.50 ticket price at Stadium 10 Theater:

$7 Directors Pass tickets, valid for any movie, any time

$6 Producers Pass tickets, which are valid starting two weeks after a moviesrelease

Discount tickets are sold every Thursday from 8 a.m. to 5 p.m. at Staff and FamilyPrograms, 154 Trent Hall, and every Friday from 8 a.m. to 1 p.m. and 2 p.m. to5 p.m. at the Medical Center Human Resources, Room 1527 Blue Zone, Duke South.Tickets must be purchased with cash.

I know there are lots of movies on DVDs and online, Maynard said. But thereis still something special about getting out of the house and going offto the theater. It makes the time special.

By Marsha A. Green


EMPLOYEE DISCOUNTS

One thing Ive heard about for a long time is to becomepaperless. We go through a lot of paper, but thatd be

really cool if we can save money by not buying or using paper.

Lila Edwards

Emergency communications officer, Duke Police

1 year at Duke

What are some creative ways youd like to see Dukesave money during the recession?

We could rent out access to Duke athletic facilities toschools during low-use periods; get Duke buses certified

by Durham Public Schools, so they can be hired out for fieldtrips; or we could harvest the fat removed during liposuctionprocedures and use it as a biofuel.

David Stein

Senior Education Partnership Coordinator, Community Affairs

8 years at Duke

We can use existing resources as opposed to buying new things or bringing in peoplefrom the outside. A lot of times you can find talent within the people we have and

with proper training, they can fill any holes. Since they already know Duke, they know theculture and dont have to adapt. We can also use technology better to save administrativetime and man hours.

Srini Iyengar

Associate technology partner, Learning & Organization Development

3 years at Duke

dialogue@DukeHOW TO REACH USEditor: Leanora Minai

(919) 681-4533

[email protected]

Assistant Vice President:

Paul S. Grantham

(919) 681-4534

[email protected]

Graphic Design & Layout:

Paul Figuerado

Photography: Bryan Roth, Missy

Baxter and Marsha Green, Office

of Communication Services; and

Duke University Photography.

Working@Dukeis published monthly

by Dukes Office of Communication

Services. We invite your

feedback and suggestions for

future story topics.

Please write us at

[email protected]

Working@Duke, Box 90496,

705 Broad St., Durham, NC 27708

Call us at (919) 684-4345.

Send faxes to (919) 681-7926.

WORKING@DUKE

By Bryan Roth


Have

ideasforstories?

[email protected]

or Call681-4533

Add your favoritebusiness, service

to PERQS

With the recent economic downturn,local businesses are increasinglywilling to offer discounts, accordingto Monica Pallett, manager of Staff &Family Programs, the department thatadministers the PERQS program.

Businesses like that we have an

e-mail listserv of over 18,000 peoplewho want to be notified of regulardiscounts, she said.

Pallett encourages people who havea favorite business they want addedto the discount program to ask thebusiness to contact her or visit thePERQS website for information. Wewelcome calls or e-mails from anybusinesses willing to offer a discountto the Duke community, she said.We are particularly interested inhearing from businesses offeringeco-friendly discounts.

Learn more about PERQSor sign up for e-mailreminders of discountsat hr.duke.edu/discounts. ContactMonica Pallett [email protected]

Lorraine Maynard, right, routinely

drops by the desk of Laverne Mitchell

in Duke Staff and Family Programs to

purchase discount movie tickets.

Working@Duke - March, 2009

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