External Quality Review Quarterly Meeting Wednesday, June 18, 2008 10:00 a.m. – 3:30 p.m. WELCOME! WELCOME!
Dec 28, 2015
External Quality Review Quarterly Meeting
Wednesday, June 18, 200810:00 a.m. – 3:30 p.m.
WELCOME!WELCOME!
EQR Quarterly Meeting
• Welcome to all participants
• Overview of agenda
• Refreshments
Health Services Advisory Group, Inc. Health Services Advisory Group, Inc.
EQR Quarterly MeetingEQR Quarterly Meeting
Overview of Current Activities Overview of Current Activities and Upcoming EQR Activitiesand Upcoming EQR Activities
June 18, 2008June 18, 2008Presented by:Peggy Ketterer, RN, BSN, CHCAExecutive Director, EQR Services
Current EQR Activities
Overview of activities
conducted during
state fiscal year 2007-2008
Current EQR Activities
Performance Improvement Projects (PIPs)• Completed validation of two PIPs per MCO• Produced and finalized the Annual PIP
Validation Summary Report• Produced and finalized the Annual PIP
Strategic Summary Report
Current EQR Activities
Performance Improvement Projects (PIPs)• Facilitated three collaborative PIPs (still in
process)• Draft Annual Statewide Collaborative PIP
Methodology Report is due to AHCA in early July, 2008
• Technical assistance activities with MCOs, AHCA, and DOEA - ongoing
Current EQR Activities
Validation of Performance Measures • Completed validation of performance
measures reported by non-reform HMOs• Produced and finalized Annual Validation of
Performance Measures report• Conducting validation of performance
measures reported by PMHPs (in process)
Current EQR Activities
Validation of Performance Measures • Developed specifications for
PMHPs/NHDPs
Current EQR Activities
Monitoring of MCO Contract Compliance • Working with AHCA and DOEA on
monitoring tools and potential areas of standardization within and across each MCO type
• Working on ensuring that the monitoring process meets all Balanced Budget Act of 1997 (BBA) requirements
• Conducting validation audits of AHCA’s monitoring of fraud and abuse
Current EQR Activities
Strategic HEDIS® Analysis
• Produced and finalized HEDIS 2007 Strategic Analysis Report on non-reform HMOs
HEDIS is a registered trademark of the National Committee for Quality Assurance (NCQA)
Current EQR Activities
Technical Assistance – Enrollee Race, Ethnicity, and Primary Language
• Provided technical assistance as needed • Awaiting implementation of new FMMIS
system for improvements in collecting and reporting
• Produced a draft report on technical assistance activities provided during the year
Current EQR Activities
Value-Based Purchasing
• Provided technical assistance as needed • Participated in conference calls with Brady
Augustine and Tom Warring• Provided literature review results related to auto-
assignment algorithms, encounter data submission, and return on investments
• Produced a draft report on technical assistance activities provided during the year
Current EQR Activities
Evaluation of AHCA Quality Strategy
• Completed review of updated Quality Strategy
• Participated in monthly calls with AHCA Quality Strategy lead, Deborah McNamara
• Produced a draft report on the findings from the review of the updated Quality Strategy
Current EQR Activities
Focused Study – Behavioral Health Prior Authorization Process
• Produced a draft report on the Behavioral Health Prior Authorization Focused Study
Current EQR Activities
Dissemination and Education
• Conducted four quarterly meetings during the fiscal year
• Conducted one-on-one technical assistance sessions
• Maintained myfloridaeqro.com website• Weekly communications with AHCA,
monthly progress reports
Current EQR Activities
EQR Technical Report
• Completed analysis of 2007 CAHPS® data• Internal analysis underway• Draft report due to AHCA in July, 2008
CAHPS is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ)
Current EQR Activities
Technical Assistance to AHCA (as needed)
• Consumer-reported satisfaction surveys• Quality Strategy• Validation of PIPs
Year Three EQR Activities
Overview of activities to be
conducted during
state fiscal year 2008-2009
Year Three EQR Activities
MARK YOUR CALENDARS!!!!
The next EQR Quarterly Meetings are scheduled for:
•Wednesday, September 24, 2008 (Forum TBD)•Wednesday, January 14, 2009 (AHCA Offices)
One-on-One TA sessions Tuesday, January 13, 2009•Wednesday, March 25, 2009 (Webinar)•Wednesday, June 10, 2009 (AHCA Offices)
Year Three EQR Activities
•Validation of PIPs
•Validation of performance measures
•Review of compliance with access, structural, and operations standards
•Strategic HEDIS® analysis reports
•Technical assistance on enrollee race, ethnicity, and primary language
Year Three EQR Activities
•Value-based purchasing methodologies
•Evaluation of AHCA quality strategy
•Focused study (Topic TBD)
•Dissemination of EQR information
•EQRO Technical Report
•Technical Assistance (consumer surveys, validation of PIPs, quality strategy, and other areas)
MCO Roles and Responsibilities related to Year Three EQR
Activities (FY 08-09)
MCO Roles and Responsibilities
Validation of Performance Improvement Projects
Validation of PIPsMCO Roles and Responsibilities
• Provide basic information on the PIPs that are currently underway (Letter of Intent)
• Complete the PIP form and provide supportive documentation for each PIP selected for validation
• Review HSAG’s completed PIP tool and summary grid, providing feedback and comments
Validation of PIPsMCO Roles and Responsibilities
• Participate in the Collaborative PIP activities– Participate in monthly conference calls– Facilitate at least one monthly conference call
(with HSAG support)
Validation of PIPsMCO Roles and Responsibilities
• Participate in the Collaborative PIP activities– Conduct key activities of the PIP following the
study design– Implement interventions– Collect and analyze two re-measurements
Project Activity by MonthValidation of Performance Improvement Projects (PIPs)
Task May Jun Jul Aug Sep Oct Nov Dec Jan 09
Feb Mar Apr May Jun
PIPs 7/08 – 9/08Statement of Intent
Requested
10/08 – 12/08Perform Individual
PIP Reviews
01/09 – 2/09Prepare Annual
Validation Summary Report
03/09 – 04/09Prepare Annual Strategic Report
OngoingCollaborative PIP Activities and Technical Assistance
10/08MCOs Submit
PIP Forms
MCO Roles and Responsibilities
Validation of Performance Measures
Validation of Performance Measures
MCO Roles and Responsibilities• Both non-reform and reform HMOs and
PSNs provide 2008 HEDIS® Baseline Assessment Tool (BAT), Interactive Data Submission System (IDSS), and Final Audit Report to HSAG
• HMOs and PSNs complete and forward supplemental questions document to HSAG
• Establish a contact person if questions arise from the HSAG review team
Validation of Performance Measures
MCO Roles and Responsibilities• PMHPs complete Information Systems
Capabilities Assessment Tool (ISCAT), source code, and when produced, performance measure rates for selected measures.
• Prepare for and participate in HSAG’s site visit (May – June annually) and post onsite audit activities.
Validation of Performance Measures
MCO Roles and Responsibilities• NHDPs complete Information Systems
Capabilities Assessment Tool (ISCAT), source code, and when produced, performance measure rates for selected measures.
• Prepare for and participate in HSAG’s site visit (Oct – Nov annually) and post onsite audit activities.
Project Activity by MonthValidation of Performance Measures (PMVs)
HMOs/PSNs (Reform and Non-Reform)Task May Jun Jul Aug Sep Oct Nov Dec Jan
09Feb Mar Apr May
PMVs
HMOs &
PSNs
11/08 – 1/09Prepare Report
10/08-11/08Receive MCO documentation
9/08
Request Documentation
Ongoing TA to AHCA/DOEAfor Performance Measure Development
Project Activity by MonthValidation of Performance Measures (PMVs)
PMHPsTask May Jun Jul Aug Sep Oct Nov Dec Jan
09Feb Mar Apr May
PMVs
PMHPs
6/08 – 7/08Prepare Report,
Review Final Rates
08/08Finalize PMV
Reports
5/08-6/08
Site Visits
Ongoing TA to AHCA/DOEAfor Performance Measure Development
03/09Request ISCAT documentation
05/09
Receive ISCAT documentation
Project Activity by MonthValidation of Performance Measures (PMVs)
NHDPsTask May Jun Jul Aug Sep Oct Nov Dec Jan
09Feb Mar Apr May
PMVs
NHDPs
12/08 – 1/09Prepare Report,
Review Final Rates 02/09Finalize PMV
Reports
10/08-11/08
Site Visits
Ongoing TA to AHCA/DOEAfor Performance Measure Development
08/08Request ISCAT documentation
09/09
Receive ISCAT documentation
MCO Roles and Responsibilities
Focused Study
Focused StudyMCO Roles and Responsibilities
• Topic of focused study is yet to be determined by AHCA.
• Upon identification of topic, MCOs will be responsible for collecting necessary medical records (if required by the methodology).
Upcoming EQR activities
•Quarterly EQR meetings (webinar and onsite at AHCA offices)
•Other meetings (including Collaborative PIP meetings and technical assistance sessions) will be scheduled in conjunction with the quarterly meetings
THANK YOU FOR YOUR PARTICIPATION!