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VISUAL BUSINESS DEVELOPMENT Anders Holmberg
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Visual Business Development - My Case Study

Dec 03, 2014

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I show you how we used Business Model Canvas, personas and tests to improve our business based on customer interactions and one place for important steering.
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Page 1: Visual Business Development - My Case Study

VISUAL BUSINESS DEVELOPMENT

Anders Holmberg

Page 2: Visual Business Development - My Case Study

VISUAL BUSINESS DEVELOPMENT@SOFTHOUSE

Anders Holmberg

Business: “We sell scrum and Kanban coaching to

development teams.”

Page 3: Visual Business Development - My Case Study

BUSINESS DEVELOPMENT

Bringing more value to more customers with more profit

If you can’t see it, you cant improve it!

Page 4: Visual Business Development - My Case Study

BuildingBlockBuilding

Block

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

Page 5: Visual Business Development - My Case Study

BuildingBlockBuilding

Block

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

BuildingBlock

GuessGuess

Guess

Guess

Guess

Guess

GuessGuess

Guess

Page 6: Visual Business Development - My Case Study

DevelopmentteamScrum &

Kanban-coaching

Sales-person

Softhouse Process Coach Anders

Are we sure?

Page 7: Visual Business Development - My Case Study

Developmentteam?

Page 8: Visual Business Development - My Case Study

Customer ≠ UserIT manager Development

team

Page 9: Visual Business Development - My Case Study

Developmentteam?

IT managerNiclas 42 years

Manage20

developers

Alwayson therun to

a meeting

Gainprofit

Have timefor

family

Page 10: Visual Business Development - My Case Study

Scrum &Kanban-coaching

Sales-person

Softhouse Process Coach Anders

Developmentteam

IT manager

Are we sure?

Page 11: Visual Business Development - My Case Study

a sales person can

sell coaching activities so the coaches

have more time to do their work.

trying to sell enough for two coaches

how many closed sales we

If we sell for 200 KSEK

Sales Channel May 2013

get

each month

have a sales person

Page 12: Visual Business Development - My Case Study

a sales person can

sell coaching activities so the coaches

have more time to do their work.

trying to sell enough for two coaches

how many closed sales we

If we sell for 200 KSEK

Sales Channel May 2013

get

each month

have a sales person

Page 13: Visual Business Development - My Case Study

IT managerScrum &Kanban-coaching

Customermeets the coaches

Softhouse Process Coach Anders

Sales-person

Coachmeets customers

Free 2 daycourse

Are we sure?

Page 14: Visual Business Development - My Case Study

January February

AprilMarch

Page 15: Visual Business Development - My Case Study

IT managerCustomermeets the coaches

Softhouse Process Coach Anders

Sales-person

Coachmeets customers

Free 2 daycourse

BusinessDevelopment

AgileManagement

ScalingAgile

What do they like?

Page 16: Visual Business Development - My Case Study

January

February

April

Page 17: Visual Business Development - My Case Study

IT managerCustomermeets the coaches

Softhouse Process Coach Anders

Sales-person

Coachmeets customers

Free 2 daycourse

BusinessDevelopment

AgileManagement

ScalingAgile

Do we need

partners?

Can we cut

costs? Right price

level?

Page 18: Visual Business Development - My Case Study

VISUALIZEEXPERIMENTIMPROVE

Page 19: Visual Business Development - My Case Study

SUMMARY

1. TEST ALL YOUR ASSUMPTIONS

2. USER ≠ CUSTOMER

3. EXPERIMENT WITH CUSTOMERS

Page 20: Visual Business Development - My Case Study

THANK YOU!

Anders Holmberg