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Executive Summary V2.0.0 2008.03.06 Confidential VirtuOz SA
16

VirtuOz - chatbots - PIA - 2008

Apr 14, 2017

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Page 1: VirtuOz - chatbots - PIA - 2008

Executive Summary

V2.0.0 2008.03.06 Confidential VirtuOz SA

Page 2: VirtuOz - chatbots - PIA - 2008

Social networks

Communicate

Plan

Manage

Buy

IM

Email

Voice

WebMy day = 24h

Page 3: VirtuOz - chatbots - PIA - 2008

Social networks

Communicate

PlanManageBuy

IM

Email

VoiceW

eb

My day = 24h

VirtuOz will enable people to save timewith a personal intelligent assistant (PIA)

that manages their connected life

Page 4: VirtuOz - chatbots - PIA - 2008

My PIA understands/predicts my needs…

Save time

Intelligence

Existing dataSocial networks profiles, emails,

applications

ExperienceFeedback from

previous interactions

Direct interactionswith meConversation

My ecosystem

My contextMy habits

Page 5: VirtuOz - chatbots - PIA - 2008

…and executes online tasks on my behalf

Save time

Intelligence

My ecosystem

My contextMy habits

ExecutionIMing on my behalf Booking

ShoppingPlanning

Page 6: VirtuOz - chatbots - PIA - 2008

One event > multiple tasks

Save time

Intelligence

Birthday invitation

My ecosystem

My contextMy habits

ExecutionIMing on my behalf Booking

ShoppingPlanning… books the ticket to get there

… check if I’m available

… receive the invitation

… help me choose the gift

… check who is going… tell them which train I take

… update my schedule… sync for the gift

Page 7: VirtuOz - chatbots - PIA - 2008

Value proposition

Reduce by 50% my “stupid” online time(i.e. when my personal presence is unnecessary)

For 20~35 year-olds, hyperconnected young actives:

Save 10 minutes a day

Page 8: VirtuOz - chatbots - PIA - 2008

Step 1 : Unique intelligent virtual agent technology

Technology FoundationVirtual Agent Platform

A expert team of engineers and scientists Linguistics (GUST Dependency grammar – Dr Kahane)

Machine learning (Genetic algorithms, Bayesian networks)

Unique technology (6 years)Well-trained algorithmsHuge amount of linguistic, semantic and pragmatic data

2002~

Page 9: VirtuOz - chatbots - PIA - 2008

Step 2 : A successful virtual agent for customer care

Technology FoundationVirtual Agent Platform

Customer care virtual agent

Excellent product and ROI Virtual salesman increases sales +30%

Virtual assistant decreases support costs -50%

World-class customers

Top-3 websitesin France

2005~

Page 10: VirtuOz - chatbots - PIA - 2008

Step 3 : Repeat business, virtual agents become personal

Technology FoundationVirtual Agent Platform

Key customers want “personal assistants” for their users

Pay-per-dialog business modelProfitable, strong revenue growth

2005 2006 2007

US$ 0.2M

US$ 0.6M

US$ 1.9M

Repeat business2007~

Customer care virtual agent

180,000+ members in 8 months without advertising

Skaaz Test

Page 11: VirtuOz - chatbots - PIA - 2008

Technology FoundationVirtual Agent Platform

Customer care virtual agent

Next steps

Repeat business Skaaz Test

Page 12: VirtuOz - chatbots - PIA - 2008

The product

My PIAIM, widget, email

Web console: settings, reporting

Mobile phone: IM, SMS, (voice)

My contacts

On my IM accounts On my profiles

Services management tool

ServicesImplemented

by VirtuOz

3rd- partyServices

(partners, users)

I need a velibAre you near Place Clichy?YesThe closest station is at Villiers.

Page 13: VirtuOz - chatbots - PIA - 2008

Market environment

Exhaustive

Fullfills 360° needsVertical

Empathic

“Listing display”Each service in a silo

Vertical assistants

Search

Homepages

411 pages

NL Search

Social platforms

PersonalizedProactiveEasyUbiquitous (mobile)

Page 14: VirtuOz - chatbots - PIA - 2008

Business model based on smart advertising

My PIA knows what I need when…… so he provides itPriority = user interest

Me: what’s up next week?

My PIA: dont’ forget you’ve Bob’s birthday in LA next Saturdayhere are a few resources you might find useful in LA:

Me: please book my flight

My Skaaz: here are the best options I found:

Sponsored contentFlowers Shops in Los AngelesNight entertainment in Los Angeles

Sources: Travelocity, Expedia, AAAA203 9:00pm $140 Book nowTU200 9:30pm $155 Book nowSW999 9:30pm $153 Visit website

Phase 1: Contextual ads

Phase 2: Commissions

Page 15: VirtuOz - chatbots - PIA - 2008

Fast user acquisition owing to biz dev deals

IM networks (MSN, Y!, AIM, QQ…)

- 300M+ active users- Ongoing talks with MSN

Homepages (Netvibes, MyYahoo, iGoogle…)

- 100M+ active users- Starting talks with Netvibes

Who: Services with huge audience but low monetizationHow: They propose a PIA to their users. We share revenues.

Page 16: VirtuOz - chatbots - PIA - 2008

Future milestones

2009

Customer care virtual agent

Repeat business

Launch PIA in US

2008 Complete PIA devSetup US ops

G&A24%

MKTG26%

OP10%

R&D40%

G&A19%

MKTG20%

MKTG_ACQ12%

OP17%

R&D32%

2008 2009

6M€ (2008: 1.7M€ ; 2009: 4.3M€)

Use of proceeds