The User Experience of Disruption
UX of Disruption
Sep 17, 2014
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The User Experience of Disruption
Disruption in customer service
Disruption in marketing
Disruption in the music industry
The Disruptor
The Disrupted
The Disruptor
The Disrupted
The Disrupted
The Disruptor
The Disrupted
The Disruptor
The Disrupted
The Law of Disruption (Larry Downs)
“Social, political, and economic
systems change incrementally,but technology
changes exponentially.”
Customers find little use for disruptive products …
at first
Disruption Feels Like Failure
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