Using New Media and Communications Technologies with Newcomers to Canada

Using New Media and Communications Technologies

with Newcomers to Canada

Click here

Christopher Wulff, Social Planning Toronto

Marco Campana, Ontario Council of Agencies Serving Immigrants (OCASI)

A Quick Overview

IntroductionProfileStrategiesToolsResources

Introduction

It’s about:• Learning to work/listen online• Having a strategy• Choosing the right tools for you• Managing your workflow• Avoiding “Garbage Overload”• Becoming a proficient information

manager – find the right information for the right people at the right time

• Learning to share and collaborate – becoming an aggregator

5 Pillars of the Modern Internet

• Ease of Use

• Trusted Networks

• Everyone Can Publish

• Act/Pass(ive)

• Media Rich

Web 2.0

Who’s Online and What do They Want From Me?

Newcomers to Canada – 78%Youth and Young Adults - 96% (but 51 per cent of

Canadians aged 60 and older are online users)

Service Expectations Immediacy Peer Networks Consistency Accuracy Expertise

Newcomers Online – A Profile

Newcomers Want Online Services!

Some examples:

Some examples of newcomer websites Settlement.Org Loonlounge.com Canadiandesi.com A Canada Immigrant's Blog Skills for Change - online video Skills for Change - online courses OCASI - customized mapping OCASI - online courses

But, what do we give them? What’s the right service?

Newcomers Want Online Services!

What if increased use of online tools could save us time, free us up to do more interesting work, get us the information we needed to do our jobs more efficiently, effectively?

WE Want Online Services!

Core - listen, fail informatively, and evolveDaily Routine – process, discipline -

challengingSharing – collaborating, informing,

developing expertiseResponding – are you listening

strategically?

Strategies

Why are you listening? What are your mission goals?

Come up with at least Five Ways You Plan to Use the Information (link to day-to-day action)

What’s Your Internal Process? How will you organize your listening?

http://beth.typepad.com/beths_blog/2009/02/getting-your-nonprofit-organization-ready-to-listen-.html

StrategiesGetting your organization ready to listen

Learn as You Go

Tools

Tools

Tools

Tools

Tools

Let’s review a few:

Email (Yes! Email)/e-Newsletters/Watchthatpage/RSS to email

Google AlertsRSS and TwitterSocial Networks/Online Communities (Facebook, LinkedIn,

Ning, etc.)Social Bookmarking - Delicious, DiigoMobile?Google CSE

Ease of Use Essential

Tools - Email as Web 2.0? Email

Tools- eNewsletters/email lists

Tools – RSS to Email

Tools - Watchthatpage

Tools – Google Alerts

Tools – Google Alerts

Tools – Google Alerts

Tools - RSS

Actively Passive

Tools - RSS

Tools - RSS

Tools - RSS

Tools - RSS

Tools - Twitter

Tools - Twitter

Tools - Twitter

Tools - Trusted NetworksSocial Networks

Tools - Trusted Networks

Roll Your Own Social Network

Social Networks

Tools - Trusted NetworksSocial Bookmarks

CRAP Test

CurrencyReliabilityAuthority Purpose/Point of View

Tools – Mobile?

Custom Search Engines

Pulling it all together?

Media Rich

Click Here - Using New Media Technologies

How Much Time?

Resources

How I learned to stop worrying and love the early adopters!

Resources

http://socialmedia-listening.wikispaces.com/

http://www.wearemedia.org

http://wiki.healthnexussante.ca

Setting the Stage/Strategy

Blogs to Follow

Daily Routines

Practical Tool Examples and Explanations

Learn

Play!

Images

http://www.flickr.com/photos/tyla/2613836330/ http://www.flickr.com/photos/matthamm/

2945559128 http://www.flickr.com/photos/dailypic/1459055735/ http://www.flickr.com/photos/cambodia4kidsorg/

3226367547/sizes/o/ Webinar:Twitter for Nonprofits - Jeff Patrick,

Common Knowledge http://www.flickr.com/photos/i-1326/2968175502/ http://www.flickr.com/photos/debschultz/

1925555485/sizes/o/ http://www.flickr.com/photos/stabilo-boss/

93136022/in/pool-web2dot0diagrams http://www.flickr.com/photos/ycc2106/134414023/ http://www.flickr.com/photos/abiesudiono/

3640386883/ http://www.flickr.com/photos/nielsvk/258851215/ http://www.flickr.com/photos/adunne/286285676

http://www.flickr.com/photos/luc/1824234195/ http://www.flickr.com/photos/w5nyv/455756468/ http://www.flickr.com/photos/dan_h/667441709/ http://www.flickr.com/photos/sparktography/

2485147794/ http://www.flickr.com/photos/skemsley/3554049015 http://www.flickr.com/photos/archiemcphee/

3401974951/ http://www.flickr.com/photos/timheuer/143007903/ http://www.flickr.com/photos/bre/448847262/ http://www.flickr.com/photos/zachinglis/41443867/ http://www.flickr.com/photos/cambodia4kidsorg/

2906235414/ http://farm4.static.flickr.com/

3027/2905389559_d3ec3e6530.jpg http://www.flickr.com/photos/erio/51737097/