UNHCR Global Learning Centre (GLC) Division of Human Resources Management (DHRM) UNHCR HQs Global Service Centre (GSC)

UNHCR Global Learning Centre (GLC) Division of Human Resources Management (DHRM)

UNHCR HQsGlobal Service Centre (GSC)

•The Office of the United Nations High Commissioner for Refugees was created by the 1951 Convention

•Created to ensure the international PROTECTION of refugees worldwide

•Concentrating on asylum, resettlement, repatriation, protection of refugee rights

•The Staff Development Section (SDS) will give way to a new Global Learning Centre (GLC)•GLC will provide a unified training strategy and structure to UNHCR•GLC will be located in UNHCR’s Budapest Service Center (BSC), under the overall leadership of the Head of the BSC•UNCR staff over 7000 worldwide

Global Learning Centre

Decentralize and regionalize learning in order to cut costsIncrease a wide variety of learning methodologies:•Country-based workshops •Virtual classrooms•Informal learning and on-the-job coaching• Technology-enhanced learning: LMS• External training, outsourcing

Global Learning Centre

• Coordinate learning throughout the organization• Provide pedagogically sound learning aligned with

strategic objectives • Make learning integral to HR processes

• Increased access to learning• Measure impact

Global Learning Centre

•Providing learning by Career Paths•Modular approach to learning•Focus on a mix of distance & e-learning courses, workshops and substantive “blended” courses with multiple methodologies

Global Learning Centre

•Producing more quality learning activities with greater efficiency•Increasing learning activities in Core and Cross Functional competencies•A culture that has difficulty with candid feedback, evaluation and assessment•Building links between learning, career paths, and posting•Bridging the ever-constant resource gap

Global Learning Centre

DACUM Process

•Developing a Curriculum•Assessment and analysis with position experts•Identification of major competencies•Identification of skills•Creation of DACUM matrix chart•Development of curriculum

Global Learning Centre Unit Chart

Organizational Challenges

• Delivering organizational priorities in a constantly changing environment

• Improving access and quality of learning in UNHCR• Enhance coordination of learning throughout UNHCR• Fully professionalize learning in UNHCR• 2% staff cost for learning / 5% of staff time

• Successful launch and rollout of Learn & Connect, learning platform in all UNHCR offices:

• Technical testing of the platform was completed in the field prior to rollout

• For the first time all training is being centrally managed, tracked, evaluated and reported on. Staff can now find workshops, UNHCR learning programmes, eLearning courses and self-study material all in one place.

• Staff can participate in learning-focused communities and discussions online

• A number of administrators have been trained to set up and manage events, both within and outside the GLC

2009 – 2010 Achievements

• Staff who have accessed Learn & Connect since go-live – 5562

• Staff who have completed at least one eLearning course through the platform –4996

• New soft-skill eLearning courses launched in November 2010

• Users registered in courses - 940

• Courses completed – 350

• By region - Africa (210), Asia-Pac (220), Europe (224), MENA (151), Americas (13)

2009 – 2010 Achievements

• Total number of workshops, webinars & programmes configured in the platform – 211

• Learn & Connect support cases managed - 2000

• Factsheet requests processed - 2300

2009 – 2010 Achievements

Project Planning

Project Planning & Instructional Design

Training Request Analysis

Project Management Specification

Outline Design Specification

Learn & Connect login and home page

GLC catalogue

Event calendar

GLC newsletter

Learn & Connect Intranet Portal

Future Development

•Management Learning Programme – Blended format•Mobile Devices for Security Training•Certification of programmes• Definition of substantive learning /career path