Train The Trainer

REGIONAL CONFERENCE

TRAIN THE TRAINERS INTRODUCTION

TRAM TRAN

Danang | 12th -13th 2014

TRAIN THE TRAINERS

WHATA training course consists of 2 sessions:• Introduction to Train the Trainers• Train the Trainers simulation

TRAIN THE TRAINERS

WHYTo ensure knowledge retention

Let's clarify some terms first!

TRAINER VS. FACILITATOR. PRESENTER

What is the difference?

HOW TO CREATE A TRAINING?

ADDIE MODELANALYSIS DESIGN DEVELOP IMPLEMENT EVALUATE

Needs Objectives Session Delivery Feedback

HOW TO CREATE A GOOD TRAINING?

5W WHY WHO WHERE WHEN WHAT

WHYWhy you create this training?

WHOWho you create the training for?

HOW ADULT LEARN?

• Adults need to know why they should learn something before investing time in a learning event.

• Adults enter any learning situation with a self-concept of themselves as self-directing, responsible grown-ups.

• Adults come to a learning opportunity with a wealth of experience and a great deal to contribute.

• Adults have a strong readiness to learn those things that will help them cope with daily life effectively.

• Adults are willing to devote energy to learning those things that they believe will help them perform a task or solve a problem

• Adults need a safe learning environment as they values self-esteem.

WHOWho you create the training for?

FIVE SENSES

1. See (83%)2. Hear (11%)2. Smell (3.5%)3. Touch (1.5%)4. Taste (1%)

WHOWho you create the training for?

ATTENTION SPAN

We pay most attention at the beginning and at the end

WHOWho you create the training for?

OTHER FACTORS

• AIESEC XP (Newbie, Senior, Manager, OCP, LCVP, LCP, MCVP, MCP...)

• Function (Exchange, TM, Marketing, Finance, ER)

• Nationality• Gender• Culture• Personality• Attitude• Left brain or right brain• ...

WHOWho you create the training for?

GROUP DYNAMICSWhat types of

groups/individuals are there in a session?

WHOWho you create the training for?

ENTHUSIASTIC

Types of groups

TALKINGHOSTILEINDIFFERENT

'HELPING' UNDERMININGJOKINGSLEEPING

WHOWho you create the training for?

Enthusiastic- People speak, share, ask questions, laugh- Place is full of rush and buzz of people voices

Indifferent- Sit separately, dont talk, look bank- No one answers questions from trainer

Hostile- Sit in group, talk with each other- Answers for faci's question are not connected with the content- Some might be sarcastic

Talking (ind)- Person talk a lot w other people - Ask question to each other but not to trainer/faci

Undermining (ind)- Underline mistake of trainer, ask tricky question- Give other information than what stated by trainer/faci

'Helping' (ind)- Answer question before trainer finish- Explain qtn to group (unnecessary)- Attack anyone who disagree w trainer

Sleeping (ind)- Not focused, destructed, even sleep- Sick/drunk/etc.

Joking (ind)- Comment every situation, make jokes about trainer/materials/others- Interrupt

Behaviors

WHOWho you create the training for?

Enthusiastic- Establish clear rules at the beginning, remind it often- Have short break- Rapidly change way of delivery/subject- Use enthusiasm for brainstorming/discussion- Divide people in smaller groups

Indifferent- Look for reasons of situations- Perform some interaction- Make 'Get2Know' game- Gather expectations- Establish clear rules- Make groups where people have to talk

Hostile- Search for reasons:+ Ppl were forced to come to training+ Ppl dont like trainer+ Ppl have internal group problem+ Ppl are upset- Establish clear rules & remind them often- Just ask what's wrong-Gather expectations-- Make groups

Talking (ind)- Find the reason of situation+ Fear of public asking+ Lack of interest in session- Remind established rules- Divide people into groups- Ask the person to write on flipchart

Actions

WHOWho you create the training for?

Undermining (ind)- Congratulate good knowledge and underline what sources trainer used- Underline on what level training is prepared and say that mentioned matters can be part of extended training- Create groups (isolate the person)- Put the person's ideas into 'Sack of ideas'

'Helping' (ind)- Congratulate great knowledge and ask to let other participants to share- Ask the person to write on flipchart- Create small groups to let the person speak- Ask the person to point out the the next person to answer

Sleeping (ind)- Find the true reason- Remind the rules (active participation)- Let the person go out to pull themselves together- Make some interactions- Create groups (make everyone involved)

Joking (ind)- Dont start joke-2-joke fight with the person- Create groups (separate the person from broad audience)- Make short break and talk to the person about reasons of such behaviors

Actions

WHEREWhere do you hold the training?

CHAIRS ARRANGEMENT

WHEREWhere do you hold the training?

Theatrical Theatrical wt space Horse-shoe

Circle 'Buzz' group V-tables

WHENWhen is the time of the training?

Is it at LCM/Reco/Natco?Which day of the conference is it?

Is it before or after meal?

How is it connected with previous and next session?

Session Session

WHATWhat is the content of your training?

Theory

Benefits

Practice

3 elements

WHATWhat is the content of your training?

3 groups of materials

CAN

MUST

HOW TO CREATE AN EVEN BETTER TRAINING?

Presenter like a ProWHAT THEY HEAR WHAT THEY SEE

WHAT THEY HEAR• PROJECTION is the loudness of the communication.

• PITCH refers to the variation of high and low tones in your voice.

• PACE is the rate of delivery. Pace is determined by the duration of sound and the number of pauses between these sounds. You may speak words quickly or slowly.

• PAUSES can add emphasis more than anything we have mentioned so far.

• ENUNCIATION is critical for your participants to understand and learn easily. Speaking articulately and pronouncing your words clearly and distinctly is a sign of a pro.

• FILTERS are those nasty little nonsounds that sneak in when we aren't listening to ourselves. Um, ah, and ah, er, okay, ya know, like....

WHAT THEY SEE

THE SLIDES ON PROJECTOR• Text (font-size. font-family, length, color)• Graphics (image, video, size, characteristics)

YOU AS A TRAINER• Body stance• Facial expression• Gestures• Eye contact• Nervousness• Dressing

WHAT'S NEXT?Train The Trainers Simulation