TQM

Business Bull

Abid Aftab Fatima Saba Rafia

HUMAN RESOURCE MANAGEMENT Through

Total Quality Management

Vs

What is Human Resource

Management?Basic Definition

‘managing the employment

relationship’

(Tyson, 1987)

Key AssumptionEmployees are the most important

asset of the organization

Key Functions1. Human Resource Planning

2. Recruitment & Selection

3. Compensation & Benefits

4. Performance Appraisals

5. Training & Development

What is Human Resource Planning?

“An effort to anticipate future business and environmental de-mands upon and organization and to provide personnel to fulfill that business and satisfy that de-mand”

(Bowey, 1974)

Human Resource Planning

Human resource planning must be inte-grated within the organizations strategic plans

Senior management must emphasize the importance of human resource planning

Human resource planning must be based on the most accurate informa-tion available

Human Resource Planning Human resource planning must be assigned or

located within a central unit

A clear plan must be developed with associated time-spans and scope of activity

What is Recruitment & Selection?

1. Decide what positions you’ll have to fill.

2. Build a pool of candidates for these jobs by recruiting internal or external candidates.

3. Have candidates complete application?

Aftab Ahmad

1. Use selection techniques like tests, background

investigations, and

physical exams to

identify viable

candidates.2. Decide who to make an

offer.

What is Recruitment & Selection?

Steps in Recruitment and Selection

Process

The recruitment and selection process is a series of hurdles aimed at selecting the best candidate for the job.

T Q M

Employee compensationAll forms of pay or rewards going to employees and

arising from their employment. Direct financial payments

Pay in the form of wages, salaries, incentives, commissions, and bonuses.

Indirect financial paymentsPay in the form of financial benefits such as insurance.

Determining Pay Rates

BenefitsIndirect financial and

nonfinancial payments employees receive for continuing their employment with the company.

Benefits

Fatima Rana

Types of employee benefit plansSupplemental pay: sick

leave and vacation payInsurance: workers’

compensationRetirement: PensionsEmployee services: child-

care facilities

Performance Management

& Appraisal

Performance appraisalEvaluating an employee’s

current and/or past performance relative to his or her performance standards.

Example Classroom

Teaching Appraisal By Students

Source: Richard I. Miller, Evaluating Faculty for Promotional and Tenure (San Francisco: Jossey-Bass Publishers, 1987), pp. 164–165. Copyright © 1987, Jossey-Bass Inc., Publishers. All rights reserved. Reprinted with permission.

Training and Developing

EmployeesEmployee Training

A procedure for providing new employees with basic background information about the firm.

Saba Naz

The Strategic Context of Training

Performance management: the process employers use to make sure employees are working toward organizational goals.

Web-based trainingDistance learning-based trainingCross-cultural diversity training

Equal Opportunity Title VII of the Civil

Rights Act (1964)An employer cannot

discriminate on the basis of race, color, religion, sex, or national origin with respect to employment.

HR Environment Today

HR Activities

HR Management Challenges

HR Roles

Who Is an HR Manager?

Who Is an HR Manager? In the course

carrying out their duties, every operating manager is, in essence, an HR manager.

Rafia Ahmed

HR MANAGEMENT ACTIVITIES

HR Management ChallengesGlobalization of Business

Outsourcing and increased competitionStockholder, employee, manager concerns?Do you agree? Why/Why not?

Changing Roles of HR Management

Note: Example percentages are based on various surveys.

Role of TQM in HR

THANK YOU