Total ITSM Irving, TX Presenters Mr. Raj Shekhar - Business Development Manager Mr. Sreedhar Reddy - Sr. Sales Engineer “Cherwell Service Management® and the Cherwell logo are trademarks or registered trademarks of Cherwell Software, Inc., in the U.S. and may be registered or pending registration in other countries. All other trademarks, trade names, service marks and logos referenced herein are the property of their respective owners/companies.” “ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. PinkVERIFY™ is a trademark of Pink Elephant, Inc.” Totalitsm.com
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Total ITSM Irving, TX
Presenters
Mr. Raj Shekhar - Business Development Manager
Mr. Sreedhar Reddy - Sr. Sales Engineer
“Cherwell Service Management® and the Cherwell logo are trademarks or registered trademarks of Cherwell Software, Inc., in the U.S. and may be
registered or pending registration in other countries. All other trademarks, trade names, service marks and logos referenced herein are the property of their
respective owners/companies.”
“ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. PinkVERIFY™ is a trademark of Pink
Elephant, Inc.”
Totalitsm.com
MNCL, Inc. & Total ITSM
Established 2005 150 Employees across 40 statesBMC Remedy ConsultingIT Service ManagementCustom application developmentCustom implementations
Totalitsm.com
Gartner Report: Vendors are being selected not because of core service management functionalities, but for:
Flexible Licensing models & HostingBreadth of ITSM tool offeringsFull suite of ITSM modules, integrated CMDBRobust reporting (currently #1 complaint)Ease of implementationOut-of-the-box ITIL best practicesLow total cost - including on-going maintenanceEase of integration with other technologies
Totalitsm.com
Forrester recognizes Cherwell as an “emerging leader” in ITSM based on:
Scalability and functionalityRapid implementationSolid product functionality and featuresVery competitive price.
Totalitsm.com
The Cherwell difference
Full suite of ITSM modules, powerful CMDB.Easily customize and configure to meet your needs.Real-time metrics and dashboards.SaaS or on-premise, flexible licensing.Access anytime, anywhere.Easily integrates with third party applications.Be up-and-running within weeks – not months.
Totalitsm.com
Who is using Cherwell?
Cherwell Software has over 400 satisfied clients in industries such as financial services, healthcare, retail, manufacturing, education and telecommunications.
Totalitsm.com
11 PinkVERIFY™ Out-of-The-Box ITSM Processes
Totalitsm.com
Incident Management Problem Management Change Management Request Fulfillment Event Management Deployment Management Service Asset Management Service Level Management Service Catalog Management Service Portfolio Management Knowledge Management
Codeless Configuration
The reality of business is that things change – often. Utilize software that can change with you.
Intuitive wizards and simple drag-and-drop functionality allow you to easily modify the comprehensive suite of ITSM processes to match your unique requirements today, and tomorrow.
With Cherwell’s Codeless Business Application Technology (CBAT), you never need to write a line of code or script.
Totalitsm.com
Metrics and Reporting
Use the powerful built-in Cherwell Report Writer™, dashboards, query-and-export mechanisms, Excel® merge, etc. to report against any Cherwell data or even link external data from other systems.
Leverage your investments in existing business intelligence solutions such as Crystal Reports Writer® or Microsoft® SQL Reporting Services.
Totalitsm.com
Real-Time Dashboards
Executives, managers, and end-users can all use easy-to-configure widgets to create tailored dashboards with real-time information that addresses their specific metrics, such as service status, crossed thresholds, and active requests.
Totalitsm.com
Smart Devices & Native iPhone iPad App.
Access your data anytime, anywhere from mobile devices
Use Cherwell's iPhone Application to receive real-time data, stay informed, and increase effectiveness.
Totalitsm.com
SaaS or On-Premise
Subscribe to licenses and let Cherwell provide convenient, secure hosting.
Cherwell allows for complete portability - you may change your hosting environment at any time.
Subscribe to concurrent licenses on a pay-as-you go model or purchase perpetual licenses.
Totalitsm.com
Licensing Options
Reduce required licenses by 50-75% using concurrent versus names/dedicated licensing.
With Cherwell concurrent licensing, team members utilize a license only while working within the application.
Cherwell’s concurrent licensing model includes 11 PinkVerify™ ITSM processes plus any processes you create yourself.
With Cherwell, you can subscribe to licenses on a pay-as-you go model or take advantage of your capital budget and purchase perpetual licenses.
Totalitsm.com
Seamless Upgrades
Upgrades should not be more painful than your original implementation.
Simply run the installer, choose to upgrade, and in minutes you are back up and running with the new version.
Cherwell’s metadata Platform as a Service (PaaS) retains your configuration with every upgrade.
Totalitsm.com
Fully Integrated Processes
All of the processes are fully integrated, providing a comprehensive view of the relationships between incidents, problems, requests, etc.
Intuitive wizards and drag-and-drop functionality allows you to quickly and easily modify the processes to match your specific business requirements.
Totalitsm.com
External Application Integration
With Cherwell, there is no need to purchase additional plug-ins or APIs to integrate with third-party applications.
For more advanced integrations, Cherwell has extremely complete .NET Web Services APIs.
Integrates with external directory services such as LDAP Microsoft® Active Directory, Novell® eDirectory and other open source / commercial implementations.
Totalitsm.com
Outlook Integration
View, modify, and create records directly from Outlook®. You never have to launch a separate application.
Immediately see when an Outlook message is linked to a Cherwell record, and execute arbitrary actions against the record straight from the Outlook UI.
Totalitsm.com
Social Media Integration
Cherwell Service Management provides a complete framework of actionable integrations to a multitude of social media sources.
Simple One-Step™ actions allow you to notify customers via e-mail or Twitter®.
Totalitsm.com
Graphical Process Manager
Forget programming. Cherwell’s intuitive drag-and-drop functionality allows you to graphically create event-driven business processes.
Visual cues provide detailed information alerting you of conflicts, dependencies, and routing.
Totalitsm.com
Automate Actions with One-Steps
Cherwell One-Steps allow you to quickly and easily print reports, launch programs, send email, create business objects, tweet, and more!
One-steps can be launched manually, or can be launched automatically based on system events or a regular schedule.
Totalitsm.com
Visualization Manager
View your data in a graphical, hierarchical format in order to recognize the relationships between all of your business objects.
Totalitsm.com
Self Service Portal
Reduced your service desk volume by as much as 65%
Streamline and automate common service requests
Technicians can quickly review, approve, and communicate to end-users the status of the request
Totalitsm.com
Customer Surveys
Easily collect feedback from your customers regarding your support teams’ performance, allowing you to address issues immediately.
Team leaders, managers, and directors can incorporate survey results into their dashboards.
Totalitsm.com
Cherwell
Totalitsm.com
For additional questions or to schedule an on-site custom demo please call
Office: 972-518-2100Email: [email protected]
Related Documents
