SESSION 201 Wednesday, November 1, 11:30am - 12:30pm Track: The Strategist The Dragon’s Den of ITSM: Justifying ITSM Improvement Projects to Executive Management David Ratcliffe President, Pink Elephant [email protected]Session Description You know your idea will transform the organization and you need the project greenlit. But there are particular nuances when it comes to ITSM projects, since proving its value to the organization can be challenging. So, when approached with a plan that requires valuable resources, like time, money, and tools, what exactly does the executive team expect to hear? We;ve got the answers in this eye-opening session where you’ll learn how to address all the risks, benefits, and success factors that are critical to getting your boss’s approval. Get the inside scoop from a senior executive in a global IT services organization as he dishes on the key criteria you’ll need to make your CEO, CFO, and CIO an offer they can’t refuse. Speaker Background David is co-founder and President of Pink Elephant Inc., the premier global training, consulting and conference service provider. After working for 12 years in corporate IT, David began consulting and training in 1986 as a protégé of Malcolm Fry in the UK. The next year he led a team of consultants who contributed to the first version of the ITIL framework. Since then he’s been recognized as one of the industry’s foremost IT Service Management visionaries, advocates and leaders – delivering the very first ITIL Foundation course in North America in 1997. As a prolific blogger, industry commentator and speaker, David offers insightful and practical solutions to real-life issues in the areas of IT leadership and ITSM. David was recently named one of the “Top 25 Industry Influencers In Tech Support" by HDI. He’s quoted as saying “There’s so much theory and dogma about – it’s almost suffocating! I can promise everything you hear from me will be real-life, practical and relevant!”
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SESSION 201 Wednesday, November 1, 11:30am - 12:30pm
Track: The Strategist
The Dragon’s Den of ITSM: Justifying ITSM Improvement Projects to Executive Management
You know your idea will transform the organization and you need the project greenlit. But there are particular nuances when it comes to ITSM projects, since proving its value to the organization can be challenging. So, when approached with a plan that requires valuable resources, like time, money, and tools, what exactly does the executive team expect to hear? We;ve got the answers in this eye-opening session where you’ll learn how to address all the risks, benefits, and success factors that are critical to getting your boss’s approval. Get the inside scoop from a senior executive in a global IT services organization as he dishes on the key criteria you’ll need to make your CEO, CFO, and CIO an offer they can’t refuse.
Speaker Background
David is co-founder and President of Pink Elephant Inc., the premier global training, consulting and conference service provider. After working for 12 years in corporate IT, David began consulting and training in 1986 as a protégé of Malcolm Fry in the UK. The next year he led a team of consultants who contributed to the first version of the ITIL framework. Since then he’s been recognized as one of the industry’s foremost IT Service Management visionaries, advocates and leaders – delivering the very first ITIL Foundation course in North America in 1997. As a prolific blogger, industry commentator and speaker, David offers insightful and practical solutions to real-life issues in the areas of IT leadership and ITSM. David was recently named one of the “Top 25 Industry Influencers In Tech Support" by HDI. He’s quoted as saying “There’s so much theory and dogma about – it’s almost suffocating! I can promise everything you hear from me will be real-life, practical and relevant!”