The Value of Social Business

Jive Customer Service Communities

The Value of Social Business

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While at JiveWorld13, we heard amazing stories from customers on the business value they get from social. It’s not all fun and games (even with gamification).

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1. Grows the Customer Base

“We have amazing results using Jive

Software in our company. I run

worldwide customer programs, and

we have rolled out hundreds of

programs using the Jive

Communities.

It has helped us a lot to grow our

business, grow our customer base

and we’ve had great testimonials as

a result of running the communities.” May Bakken Senior Product Manager, BMC Software @MayBakken1

WATCH HER VIDEO TESTIMONIAL

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2. Reduces Travel Costs

RECAP & INSIGHTS ARTICLE

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3. Helps with Corporate Alignment

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4. Improves Employee Communication

"I feel Jive has improved the way we

connect, communicate and collaborate

at American Airlines. As we continue to

grow and integrate the platform into all

of the things that we do at the

company, I think it has potential to help

streamline those in-person meetings

and making them more virtual or giving

us a digital space to do so.”

Adib Abrahim Manager of Internal Communications, American Airlines

WATCH HIS VIDEO TESTIMONIAL

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5. Reduces Call Center Costs

Image courtesy of Gamification.co

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6. Makes Meetings More Efficient

"Generally we have more efficiency and

transparency in the company the way we

work together.

We still have the same amount of

meetings but we better manage the task

coming out of meetings so they are in a

common place and people can see what

happened after the meeting.”

Wolfgang JastrowskiDirector, Head IT Comm, Legal, KR & Group Strategy at Swiss Re@Jaschi42

WATCH HIS VIDEO TESTIMONIAL

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7. Reduces Communications Costs

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8. Improves Customer Service Efficiency

T-Mobile has been able to see incredible improvements in business through

customer service. Here's a peek at some of their key metrics:• Reduced FTE by 67%• Saved $8 million over 3 years• Call team has increased productivity by 20%• Call Deflection: 40% improvement• CSAT: 31% improvement

RECAP & INSIGHTS ARTICLE

Watch JiveWorld13 Videos to Learn More about Social Business

Benefits