The Symantec Technology Enabled Program · 3 Symantec Technology Enabled Program - Guide Current as of January 2011 [3] ©2010 Symantec Introduction The Symantec Technology Enabled

January 2011

The Symantec Technology Enabled Program

Partner Program Guide

2 Symantec Technology Enabled Program - Guide

Current as of January 2011 [2] ©2010 Symantec

Table of Contents

Introduction _________________________________________________________________ 3

Participation Levels ___________________________________________________________ 3

Base Level ________________________________________________________________________ 3

Technology Track Level _____________________________________________________________ 3

Program Benefits _____________________________________________________________ 4

Summary of Benefits _______________________________________________________________ 4

Base Level Membership ________________________________________________________ 5

Benefits __________________________________________________________________________ 5

Requirements _____________________________________________________________________ 7

Enrollment Process ____________________________________________________________ 8

Base Level Renewal ________________________________________________________________ 9

Base Level Termination _____________________________________________________________ 9

Technology Tracks ____________________________________________________________ 9

Benefits __________________________________________________________________________ 9

Requirements ____________________________________________________________________ 10

Technology Track Process Summary __________________________________________________ 11

Technology Track Descriptions ______________________________________________________ 12

PR and Marketing____________________________________________________________ 15



Introduction

The Symantec Technology Enabled Program (STEP) provides a single point of entry for technology partners looking to integrate solutions across Symantec’s product portfolio and capitalize on the latest IT trends. Through a streamlined framework encompassing security, management, data protection and archiving, and storage and availability solutions, the program makes it easier and more rewarding to engage with Symantec. STEP partners can now tap into new, potentially profitable opportunities by bringing a broader array of interoperable solutions to market faster and more efficiently.

To ensure that you have the most recent version of the Partner Program Guide for the Symantec Technology Enabled Program, please go to http://partnernet.symantec.com/ or contact [email protected].

Participation Levels

STEP offers two levels of membership, Base and Technology Track, with increased benefits and investment at the Technology Track level.

Base Level

All STEP partners begin their engagement with Symantec at the base membership level (“Base Level”). STEP partners participating at this level may request access to generally available Symantec software and accompanying software licenses (“Symantec Software”) for limited internal use, product installation and configuration support, the Symantec Technology Enabled Partner logo, and other fundamental program benefits. This level of membership is a prerequisite for all STEP activities.

Technology Track Level

Technology Tracks provide a deeper level of engagement for STEP partners interested in integrating their products with Symantec solutions and gaining access to testing services. Additional benefits may vary by Technology Track, and may include access to Software Developer Kits (SDKs), engineering support, interoperability testing tools, inclusion on the corresponding Symantec Compatibility List, and use of the Symantec Compatible Technology logo or Symantec Certified Technology logo (as applicable), subject to the terms and conditions of the Program Agreement.

http://partnernet.symantec.com/

mailto:[email protected]



Program Benefits

Summary of Benefits

The following table summarizes the benefits that may be available to STEP partners through the Base Level membership or participation in a Technology Track. Benefits are provisioned annually and require membership renewal on the anniversary date of the company’s acceptance into the program.

Symantec Technology Enabled Program Benefits1 Base-Level

Membership Base-Level

Membership with Technology Track

2

Symantec Software for limited internal use √ √

Installation & configuration support for Symantec Software

√ √

Access to Symantec PartnerNet (online partner portal) √ √

Access to the STEP group on Symantec Connect √ √

Special pricing on Symantec training courses √ √

Subscription to the STEP Newsletter √ √

Cooperative technical support via TSANet √ √

Inclusion in the STEP Partner Directory on Symantec.com √ √

Use of certain Symantec logos Symantec Technology Enabled Partner logo

Symantec Technology Enabled Partner logo

and

Symantec Compatible/Certified

Technology logo

Software Development Kits (SDKs) √

Symantec testing services and support √3

Listing in Symantec Compatibility List √

Limited engineering support and training √

Press release assistance √

1 Certain benefits may be subject to the terms and conditions in the Program Agreement and/or may not be

available to all STEP partners.

2 Benefits may vary by Technology Track.

3 Included in certain Technology Tracks; special or additional testing requests may require additional fees.

http://www.tsanet.org/members



Base Level Membership

Benefits

All STEP partners join at the Base Level and may receive the following benefits:

Symantec Software

STEP partners may obtain up to five (5) licenses of Symantec Software per membership year for generally available products. STEP partners may use Symantec Software for development of complementary products, interoperability testing, and customer support purposes only, subject to the terms and conditions of the Symantec Limited Software License Agreement. STEP partners cannot use Symantec Software for any other purpose, including without limitation general production use, resale or sales demonstrations.

Instructions for requesting Symantec Software, unless otherwise specified on PartnerNet or in the Program Agreement:

1. Login to PartnerNet at https://partnernet.symantec.com/

2. Click on Software Requests

3. Choose the appropriate product family needed from the list and click “Go” – PartnerNet will

direct the STEP partner to the correct software ordering form.

4. Choose Partner Type “Symantec Technology Partner”

5. Choose the destination Country where the license will be used

6. Leave Specialization blank (leave as “Select Specialization”)

7. Fill out the contact information and the destination address

8. Select the product and quantity (“Type” will be filled in automatically)

9. Answer the Enhanced Proliferation Control Initiative (EPCI) questions, as needed

10. Submit the request

11. The request will be reviewed within 3 business days of receipt by Symantec

12. Requestor receives an email indicating whether the request has been approved, with

instructions on how and where to download the Symantec Software and obtain requested

license(s), if applicable.

For assistance with requesting Symantec Software, STEP partners can contact the STEP Team at [email protected].

Installation and Configuration Support

STEP partners are entitled to 5 incidents annually of technical support (unless otherwise provided in the Program Agreement) for assistance with product installation and/or configuration issues. Cases can be logged by phone (support phone numbers are available at http://www.symantec.com/enterprise/support/contact_techsupp_static.jsp) or online via MySupport.

MySupport is a technical support case management tool that provides STEP partners with the ability to submit support cases online. MySupport streamlines the support experience and


https://partnernet.symantec.com/


http://www.symantec.com/enterprise/support/contact_techsupp_static.jsp



eliminates the need to place a phone call to quickly open a support case, check case status, update, or close a submitted support case.

MySupport is available at http://mysupport.symantec.com. STEP partners may purchase additional incidents in five (5) or ten (10) incident support packs by contacting the STEP Team at [email protected].

PartnerNet Partner Portal – Training Resources and Product Information

Symantec’s partner portal, PartnerNet, contains in-depth training and product information about Symantec products, training opportunities, technical product documents, and partner marketing opportunities. Access is available to most Base Level partners. Contact the STEP Team at [email protected] for more information.

Share knowledge through Symantec Connect

A special group is available for STEP partners on Symantec Connect which provides access to:

Answers to frequently asked questions about program benefits

A discussion forum for interacting with the STEP Program Team and learning from other

STEP partners about partnering opportunities

Links to program material and other relevant content

To join the STEP Group on Symantec Connect:

Go to http://www.symantec.com/connect

Login or Register on Connect

Click All Communities at the top to view the list of available communities

Hover your mouse over Developers on the drop-down menu

Click the Groups subsection of Developers

If not already selected, click the Developer Groups tab

Click Symantec Technology Enabled Program

To join the group, click the Request Access button (access will be granted after

moderator approval)

Cooperative Support

Cooperative support via TSANet is both a benefit and a requirement of the program, helping our STEP partners work more closely with Symantec to jointly support end users of the integrated solution. Before STEP membership is established, STEP applicants must be a current member in good standing with TSANet. After joining the STEP Program, STEP partners will be eligible to access the STEP Custom Group within TSANet to handle cooperative support issues for joint customers. For STEP partners who are currently not members of TSANet, Symantec has currently negotiated a discounted annual fee of $1,500 USD (or foreign currency equivalent) to become a member of TSANet and the STEP Custom Group.

http://mysupport.symantec.com/


https://partnernet.symantec.com/Partnercontent/Login.jsp


http://www.symantec.com/connect

http://www.tsanet.org/



Listing on Symantec.com

STEP partners may be included on the STEP Partner Directory (a list of Symantec’s technology partners on the Symantec.com web site), subject to the terms and conditions of the Program Agreement. Customers, prospects, and the Symantec sales force use this listing to learn about partners and joint solutions that are available.

View the current STEP Partner Directory at http://partnerlocator.symantec.com/public/tpp;l=all/

STEP Newsletter

This quarterly communication is designed to provide the STEP partner community with timely updates on new STEP program offerings, benefits, and Symantec products. Newsletters are distributed as articles within the STEP Group on Symantec Connect, and via direct email. Send an email to [email protected] to be added to (or removed from) the mailing list.

Training

STEP partners are encouraged to obtain training on Symantec products in order to better pursue integration activities, facilitate testing and support joint customers. In order to enable this, STEP partners are entitled to free and discounted training courses, such as:

Access to free training resources such as recorded webinars

Classroom Training

Virtual Instructor-led Training

The price listed on the Course Catalog on PartnerNet reflects the special pricing offered to STEP partners. STEP partners register for training courses through PartnerNet (portal access validates eligibility for the special pricing). STEP partners without access to PartnerNet should contact Symantec University directly for information about available courses, special pricing and registration.

Not all classes have an available partner seat. Symantec University will try to open up extra seats upon request.

For more information on Symantec University, visit https://partnernet.symantec.com/Partnercontent/Training/ILT.jsp or email [email protected].

Symantec Technology Enabled Partner Logo

STEP partners may obtain and use the Symantec Technology Enabled Partner logo (“STEP Logo”), subject to the terms and conditions of the Program Agreement. Use of the STEP Logo on STEP partner marketing materials will identify the STEP partner as a Symantec Technology Enabled Partner so that the STEP partner can leverage the Symantec brand in sales and marketing efforts.

Symantec reserves the right to discontinue or revise Symantec logos at any time in its sole discretion. Within thirty (30) days of receipt of notice from Symantec of a discontinued or

http://partnerlocator.symantec.com/public/tpp;l=all/



https://partnernet.symantec.com/Partnercontent/Training/ILT.jsp



revised Symantec logo, the STEP partner must discontinue use of the discontinued or outdated logo and begin use of the revised logo.

Requirements

STEP applicants must satisfy the following requirements in order to complete enrollment in the program and partake in its benefits.

Sign Base Agreement (together with any applicable Technology Track Addendum and any other attachments, the “Program Agreement”)

Pay annual $5,000 USD STEP Base Level membership fee

Maintain current TSANet membership in the Symantec Custom Group in good standing

Enrollment Process

STEP applicants who demonstrate technology leadership, an ability to work successfully with Symantec products, and a commitment to deliver value-add solutions that meet customer requirements may be accepted into the Symantec Technology Enabled Program. Acceptance into the program is at the sole discretion of Symantec.

STEP applicants can submit an application to enroll in the Symantec Technology Enabled Program at http://go.symantec.com/step.

STEP applicants are encouraged to apply for participation in a Technology Track at the same time that they submit the application for Base Level membership.

Membership

STEP partner is granted access to STEP program resources and benefits.

Agreements and Fees

Program Agreement and applicable Technology Track Addendum are signed and fees paid. Active TSANet membership status confirmed with TSANet.

Approval

Symantec reviews and notifies STEP applicant of whether its application has been approved.

Application Form

STEP applicant describes partnership objectives, and selects Technology Tracks they would like to participate in, if applicable.

Contact STEP

STEP applicant expresses interest in joining STEP by completing an online form.



Base Level Renewal

Base Level membership is effective as of the date on which the Program Agreement is signed by both Symantec and the STEP partner. Base Level membership is valid for one year and renews automatically upon payment of the annual Base Level membership fee. STEP partners must also adhere to TSANet’s renewal schedule which also requires payment of an annual membership fee.

STEP partners can contact [email protected] to inquire about their membership status.

Base Level Termination

For more information on how to terminate participation in STEP, please refer to the Program Agreement.

Technology Tracks

A Technology Track is a predefined package of engineering services provided to STEP partners to enable the interoperability testing of their technology with a specific Symantec product. Incremental marketing benefits may be available to Technology Track participants beyond Base Level membership benefits. Some benefits are awarded only upon completion of the track-specific testing process. Each Technology Track follows a defined process; services and obligations are defined in the relevant Technology Track Addendum. While each Technology Track has different benefits, requirements, and processes, (detailed in the Technology Track Addendum) they generally have the following common elements:

Benefits

Software Development Kits (SDKs):

Symantec provides integration tools such as SDKs to accelerate the development of integrated solutions.

Engineering Support:

Depending upon the Technology Track, Symantec Engineering may provide support to assist Technology Track participants through the development and testing process. For more information, please see the Technology Track Schedule.

Testing Tools

Depending upon the Technology Track, Technology Track participants may seek testing of the interoperability of their products with a specific Symantec product. Symantec will provide various tools to assist Technology Track participants in this process. For more information, please see the Technology Track Addendum.

Listing on Symantec Compatibility Lists:

A Technology Track participant’s product that has successfully completed interoperability testing with a specific Symantec product and has received Symantec approval may be listed on a relevant Symantec Compatibility List, subject to the terms and conditions in the Program Agreement.

Use of certain Symantec Logos:




If a Technology Track participant’s product has successfully completed interoperability testing

and received Symantec approval, the Technology Track participant may obtain and use the

“Symantec Certified Technology” logo (for participant products which have passed the

interoperability tests associated with a Technology Track, with results that are verified by

Symantec) or “Symantec Compatible Technology” logo (for participant products which have

passed the interoperability tests associated with a Technology Track as tested by the

participant), subject to the terms and conditions in the Program Agreement. The Certified

Technology and Compatible Technology logos, as shown below, may only be used to promote

the interoperability of a specific Technology Track participant’s product with a specific Symantec

product and not for any other purpose. Logo requests should be directed to

[email protected]. Logos will only be provided after testing has been completed and

approved by Symantec.

Symantec reserves the right to discontinue or revise Symantec logos at any time in its sole discretion. Within thirty (30) days of receipt of notice from Symantec of a discontinued or revised Symantec logo, the Technology Track participant must discontinue use of the discontinued or outdated logo and begin use of the revised logo.

Requirements

In order to participate in a Technology Track, Technology Track applicants must satisfy the following requirements for each Track; please note that additional requirements vary by Technology Track.

Maintain current Base Level membership in good standing

Sign applicable Technology Track Addendum, consisting of:

o Addendum to the Base Agreement

o Schedule attached to the relevant Addendum

Pay annual Technology Track fee as set forth in the Technology Track Schedule

Allocate adequate engineering resources as set forth in the Technology Track Addendum

Provide to Symantec hardware and/or software products as required for development, testing,

and/or customer support purposes as set forth in the Technology Track Addendum and/or

Schedule at no charge to Symantec

Attend Symantec product training if required




Technology Track Process Summary

While the process for each Technology Track may vary, the following figure illustrates typical activities that occur at each stage:

Maintaining Interoperability

Technology Track participant notifies Symantec of relevant changes to its product, configuration or API Connector as specified in the applicable Technology Track Addendum

Logo and Listing

Symantec provides Technology Track participant, if eligible, with Symantec Certified Technology logo or Symantec Compatible Technology logo and Symantec updates Compatibility List as appropriate

Validation

Symantec validates test results from Technology Track participant's self-testing, if applicable

Testing

Technology Track participant gains access to self-test tools and tests, or Symantec performs certification testing

Development

Development of an interoperable solution using Symantec Software, APIs and SDKs

Sign agreement

Sign Technology Track Addendum and pay applicable fees in accordance with the Technology Track Schedule



Technology Track Descriptions

Through participation in the Technology Tracks, Technology Track participants will receive integration tools, documentation, and testing guidelines to help integrate and test its products with a specific Symantec product. Symantec reserves the right to discontinue or change any Technology Track offered by Symantec at any time in its sole discretion.

Security

Symantec Protection Center Technology Track

Symantec Protection Center (SPC) unifies security technologies through a common Web interface that provides a single sign-on experience, enterprise wide reporting with customizable dashboards and detailed analytics, and built-in process automation capabilities. It unifies management across Symantec’s market-leading endpoint, server, gateway and data loss prevention solutions, and Technology Track participants’ security technologies. SPC helps organizations strengthen their security defenses by providing a cohesive view of enterprise security, improving incident response times, and driving greater operational efficiencies.

Symantec Protection Center Technology Track participants are given access to the Symantec Protection Center (SPC) SDK to assist the Technology Track participant with integrating their applications with SPC to drive new efficiencies in security response and visibility. Engineering support may also be available to Technology Track participants to assist with integration as further described in the Technology Track Schedule.

Data Loss Prevention Technology Track

Technology Track participants are given access to Symantec’s FlexResponse Application Programming Interface (API), an open platform for incident remediation included with the Symantec Data Loss Prevention (DLP) SDK. The API enables Technology Track participants to develop plug-ins that can be used to implement custom actions in response to Network Discover (data-at-rest) incidents to integrate

STEPSecurity

•Protection Center

•Data Loss Prevention

•Scan Engine

Data Protection & Archiving

•NetBackup™

•Enterprise Vault™

•Backup Exec™

Storage & Availability

•Storage Foundation™

•FileStore

•Cluster Server



their applications with Symantec Data Loss Prevention. Some examples of FlexResponse plug-ins include: file encryption, file quarantine, setting/changing access control lists (ACLs), applying Digital Rights Management (DRM) and invoking workflow.

Scan Engine Technology Track

Scan Engine is a TCP/IP server and programming interface that incorporates scanning technologies into proprietary applications. It integrates proprietary and patented URL filtering scanners and industry-leading antivirus technologies for fast, scalable, and reliable content scanning services to protect against viruses, spyware, and other malware. Technology Track participants may integrate their applications or network-infrastructure devices via the ICAP protocol, or the provided client-side API.

Data Protection and Archiving

Backup Exec OpenStorage API Technology Track

With the release of Symantec Backup Exec 2010, Technology Track participants may now integrate their disk-based storage platforms with Backup Exec (BE) using Symantec’s OpenStorage API. Previously only available with Symantec NetBackup, Technology Track participants can leverage the power of OpenStorage (OST) to provide customers with better performance and utilization of their storage assets. Using OST-enabled devices BE administrators can better leverage the features inherent in the storage devices such as replication and data deduplication. The Symantec Backup Exec Hardware Compatibility List sets forth the Compatible and Certified solutions on this Technology Track.

Enterprise Vault Storage Array Technology Track

The Enterprise Vault Storage Array Technology Track facilitates the testing of storage devices (WORM and non-WORM) for use with Symantec Enterprise Vault. Technology Track participants are provided with a self-testing kit as well as support from the Enterprise Vault certification team as further described in the Technology Track Schedule. The Symantec Enterprise Vault Compatibility Charts set forth the Compatible and Certified solutions on this Technology Track.

Enterprise Vault API Technology Track

Technology Track participants are provided with access to the Enterprise Vault API through the Enterprise Vault SDK. The APIs allow Technology Track participants to integrate their software with Enterprise Vault in many ways including (1) the ability to add new content to the archive, (2) filtering and classifying content as it enters the archive and (3) searching content within the archive. Technology Track participants may also be provided with engineering support to assist with the product integration effort as further described in the Technology Track Schedule. The Symantec Enterprise Vault Compatibility Charts set forth the Compatible and Certified solutions on this Technology Track.

NetBackup OpenStorage API Technology Track

Technology Track participants are provided with access to Symantec’s OpenStorage (OST) API to assist them in integrating their disk-based storage platforms with Symantec NetBackup, providing customers with better management, performance and utilization of their storage assets. Using OST-enabled devices, NetBackup administrators can better leverage the features inherent in the storage devices such as replication and data deduplication. The Symantec NetBackup Hardware Compatibility List includes the Compatible and Certified solutions on this Technology Track.



NetBackup XBSA API Technology Track

Technology Track participants are provided with access to NetBackup XBSA API which allows the Technology Track participant’s application to create, query, retrieve, and delete data objects via NetBackup. Technology Track participants are also provided with engineering support to streamline the product integration effort as further described in the Technology Track Schedule. The Symantec NetBackup Database Agent Compatibility List includes the Compatible and Certified solutions on this Technology Track.

NetBackup Device Testing

The following Technology Tracks provide testing of the Technology Track participant’s device for use with NetBackup:

NetBackup – NAS/NDMP Technology Track

NetBackup – Virtual Tape Library Technology Track

NetBackup – Tape Drive Technology Track

NetBackup – Tape Library Technology Track

Technology Track participants are required to ship their devices along with pre-qualification testing results and/or SCSI specifications to Symantec’s Hardware Compatibility Lab. Symantec performs interoperability testing. The Symantec NetBackup Master Compatibility List includes the Compatible and Certified solutions on this Technology Track.

Storage and Availability

Storage Foundation Technology Track:

Technology Track participants who develop primary storage devices can request testing of such devices for use with Symantec Storage Foundation. Certification via this track means that Storage Foundation’s Dynamic Multi-Pathing (DMP) technology can successfully configure itself to the connected storage and provides visibility into vendor specific attributes for that storage, thereby maximizing availability and performance. The Symantec Storage Foundation Hardware Compatibility List includes the Compatible and Certified solutions on this Technology Track.

FileStore Technology Track

Technology Track participants who develop primary storage devices can request testing of such devices for use with Symantec FileStore. Similar to the Symantec Storage Foundation Technology Track described above, this Track also leverages Symantec’s Dynamic Multi-Pathing (DMP) technology. The Symantec FileStore Hardware Compatibility List includes the Compatible and Certified devices on this Technology Track.

Cluster Server Technology Track

Integrating a Technology Track participant’s application with Veritas Cluster Server can provide high availability failover through the use of an application-specific agent. The agent enables Veritas Cluster Server to monitor an application and restart it automatically should any fault occur. Symantec provides tools and engineering support to assist Technology Track participants in developing and testing their agent with Veritas Cluster Server as further described in the Technology Track Addendum and Schedule. The Veritas Cluster Server Agent Support Matrix includes the Compatible and Certified devices on this Technology Track.



PR and Marketing

Collaborative public relations (PR) and marketing activities may be available to a Technology Track participant whose product has successfully completed testing and received Symantec approval. Technology Track participants should contact the STEP program team to discuss PR and marketing opportunities before any activities are coordinated. The “General PR Guidelines” document is available on PartnerNet at http://partnernet.symantec.com or by emailing [email protected] and provides specific instructions on getting Symantec’s help with a press release.





About Symantec

Symantec is a global leader in providing security;

storage and systems management solutions to

help consumers and organizations secure and

manage their information-driven world. Our

software and services protect against more risks

at more points, more completely and efficiently,

enabling confidence wherever information is used

or stored.

STEP is offered at the discretion of Symantec and

the Program, or any part thereof, may be

discontinued or amended by Symantec at any

time. Symantec reserves the right to change the

STEP program guide at any time in its sole

discretion by posting a revised version on the

Symantec partner program website or other

successor site. Such changes will become

effective as of the date of such posting. In the

event of a conflict between the Program

Agreement and this STEP Program Guide, the

Program Agreement shall take precedence over

the STEP Program Guide with respect to such

conflict.

For specific country offices and contact numbers, please visit our Web site.

Symantec World Headquarters 350 Ellis St. Mountain View, CA 94043 USA +1 (650) 527 8000 1 (800) 721 3934 www.symantec.com

Copyright © 2011 Symantec

Corporation. All rights

reserved. Symantec, the

Symantec logo, Backup Exec,

Enterprise Vault, NetBackup,

Veritas Storage Foundation,

and Veritas are trademarks or

registered trademarks of

Symantec Corporation or its

affiliates in the U.S. and other

countries. Other names may

be trademarks of their

respective owners. Printed in

the U.S.A. 01/11 20087160

http://www.symantec.com/

The Symantec Technology Enabled Program · 3 Symantec Technology Enabled Program - Guide Current as of January 2011 [3] ©2010 Symantec Introduction The Symantec Technology Enabled

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