TEXAS A&M UNIVERSITY Practical Lessons Drawn From Ten Years of Library Service Quality in a Research Library 17 th Hellenic Conference of Greek Academic.

TEXAS A&M UNIVERSITY

Practical Lessons Drawn From Ten Years of

Library Service Quality in a Research Library

17th Hellenic Conference of Greek Academic LibrariesColleen Cook

Texas A&M University

ARL introduces New Measures InitiativeTAMU begins SERVQUAL study

TAMU begins 3 year LibQUAL+® Pilot Program

19992000

2007

2006

20042005

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2001

13 institutions participate in survey

160 institutions participate78,000 responses1st annual ALA LibQUAL+® Fair Share1st International Workshop

300 Institutions125,000 responsesSurvey offered in French

Survey standardized: 22 questions & a boxSurvey languages now include European French, Dutch & Swedish

In-Kind Grant Program begins

LibQUAL+® Analytics

1,000 InstitutionsNow available in Chinese (Traditional)

TEXAS A&M UNIVERSITY

• Land, Sea and Space Grant University• 48,000 Students, Fall 2008• 2,600 Instructional Faculty• One of the two major, public flagship universities in Texas, USA• Historical strengths in Engineering, Science & Health

TEXAS A&M UNIVERSITY LIBRARIES

• ARL Member, ranked 26th overall, 2nd in electronic serial • Annual budget of $34 Million• 4 million volumes

TEXAS A&M UNIVERSITY LIBRARIES

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AFFECT OF SERVICE

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AFFECT OF SERVICE

TEXAS A&M UNIVERSITY LIBRARIES

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AFFECT OF SERVICE

TEXAS A&M UNIVERSITY LIBRARIES

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TEXAS A&M UNIVERSITY LIBRARIES

Hours of OperationComparison of Texas A&M Peer Institutions(Hours open during a week)

Rank1.Open 24/7 (168)

Ohio StatePenn StateUC San Diego

2. Wisconsin (148)3.Texas A&M (145)

North Carolina (145)4.Georgia Tech (135)5.Purdue (119)

Illinois (119)6.Texas (107)7.Florida (104)8.Minnesota (100)9.UCLA (97)

TEXAS A&M UNIVERSITY LIBRARIES

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CU

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INFORMATION CONTROL

Liberal ArtsFaculty

Liberal ArtsFaculty

Science &EngineeringFaculty

Science &EngineeringFaculty

TEXAS A&M UNIVERSITY LIBRARIES

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Y

Liberal ArtsFaculty Liberal Arts

Faculty

Science &EngineeringFaculty

Science &EngineeringFaculty

INFORMATION CONTROL

TEXAS A&M UNIVERSITY LIBRARIES

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Y

Liberal ArtsFaculty

Liberal ArtsFaculty

Science &EngineeringFaculty

Science &EngineeringFaculty

INFORMATION CONTROL

TEXAS A&M UNIVERSITY LIBRARIES

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Liberal ArtsFaculty

Liberal ArtsFaculty

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Science &EngineeringFaculty

INFORMATION CONTROL

1870 1880 1890 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000 2010 2020

1976:One Millionth Volume

1992:Two Millionth Volume

2004:Three Millionth Volume

2009:Four Millionth Volume

5YRS

12YRS

16YRS

100YRS

TEXAS A&M UNIVERSITY LIBRARIES

Collections of DistinctionVeterinary ParasitologyEntomologyColonial MexicoRevolutionary MexicoAfrican American Experience in TexasScience Fiction Research Collection CervantesJohn DonneWalt WhitmanFrench History & LiteraturePrinting ArtsSelected modern political papers including Senator Phil Gramm Papers

TEXAS A&M UNIVERSITY LIBRARIES

TEXAS A&M UNIVERSITY LIBRARIES

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Y Liberal ArtsFaculty

Liberal ArtsFaculty

Science &EngineeringFaculty

Science &EngineeringFaculty

LIBRARY AS PLACE

TEXAS A&M UNIVERSITY LIBRARIES

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LIBRARY AS PLACE

TEXAS A&M UNIVERSITY LIBRARIES

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LIBRARY AS PLACE

TEXAS A&M UNIVERSITY LIBRARIES

Medical Sciences Library Stacks:Less than 1 year growth

West Campus Library Stacks:At capacity

Sterling C. Evans Library Stacks:At capacity

Cushing Stacks:3 years growth

Policy Sciences & Economics Library:At capacity, returning materials to Evans Library

Library Space: Competing Needs

TEXAS A&M UNIVERSITY LIBRARIES

TEXAS A&M UNIVERSITY LIBRARIES

TEXAS A&M UNIVERSITY LIBRARIES

TEXAS A&M UNIVERSITY LIBRARIES

Thank you !

Contact Information:Colleen CookDeanTexas A&M University Libraries5000 TAMUCollege Station, TX 77843-5000Telephone: 979-845-8111Fax: 979-845-6238eMail: [email protected]

WOOF ! ! !