Technology Services Update

Technology ServicesUpdate

Mary Schoeler:

Assistant Vice Chancellor and Chief Information Officer

January, 2008

Technology Services Organization Chart

Changes

Chief Information

Officer

Tech Appl Svcs Tech Infrastructure Tech Support

Records, Inst Research

Student Fin, Database

Financial Aid, Web

PeopleSoft/ E-Hive Support)?

Help Desk Manager

Classroom Support

Training manager

Graphics Support 0.5

Learning Support 0.5

Lab manager

Server Admin

Cable and Camera

Desktop Support

Desktop Support

Accessibility SupportWebmaster, 0.5 FTE

What have we been doing?

• Re-staffing processes– Programmer/analysts: Donna Triebwasser

and Paul Lindgren– Webmaster: Mike Twining– D2L Support (1/2 time): Stacy Leno

• Lots of training and mystery solving• Keep core services running smoothly

– Network and email– PeopleSoft and Ehive

Improve service processes

• Complete the reorganization of old C&MS with N&PS by blending service process

• New online request process for both the Help Desk and

PeopleSoft requests • Why? So that you don’t have to hunt down an

individual • Tickets will get assigned to the group as

appropriate (some functions are still groups of one)

• We will do our best to resolve in timely manner (and keep you informed)

Reduce the complexity

• Change from DARS to PeopleSoft Advising Module (PSAM) – (watch for information on this)

• Ehive Portal Could Change– (if patch cycle breaks it Our Backup Plan is to have you login directly to PS Student Center or Faculty Center)

• New web content management system for department pages(Commonspot to replace homegrown Webbuilder)

New Website

• Year long migration process will kick off on February 1 with New home page and connected utility pages

• Phase 1: Academic departments

• Phase 2: Admissions and student focused pages

• Phase 3: ??

• Phase 4: ?? Etc.

New home page

Improved news & events

New department pages

Some new features

• Link the academic program description section in with admissions fact sheet

• Provide each department an Our News and Our Events function – that can be submitted to Univ. Relations for home page

• Flexible formats – 1, 2, 3 column with or without navigation, easy photo resizing utility for formatting photos

• Feature faculty and staff

On the horizon

• Continuous improvement– Planning for IT, building projects, etc

• PeopleSoft upgrade to Version 9

• State IT Reporting

• UW System Human Resource system project

• Etc. Etc. Etc.