UBER USA, LLC TECHNOLOGY SERVICES AGREEMENT Last update: December 11, 2015 This Technology Services Agreement (“Agreement”) constitutes a legal agreement between an independent company in the business of providing transportation services (“Customer” or “You”) and Uber USA, LLC, a limited liability company (“Uber”). Uber provides the Uber Services (as defined below) for the purpose of providing lead generation to transportation services providers. The Uber Services enable an authorized transportation provider to seek, receive and fulfill requests for transportation services from an authorized user of Uber’s mobile application. Customer is authorized to provide transportation services in the state(s) and jurisdiction(s) in which it operates, and it desires to enter into this Agreement for the purpose of accessing and using the Uber Services to enhance its transportation business. Customer acknowledges and agrees that Uber is a technology services provider that does not provide transportation services, function as a transportation carrier, nor operate as a broker for the transportation of passengers. In order to use the Uber Services, Customer must agree to the terms and conditions that are set forth below. Upon Customer’s execution (electronic or otherwise) of this Agreement, Customer and Uber shall be bound by the terms and conditions set forth herein. IMPORTANT: PLEASE NOTE THAT TO USE THE UBER SERVICES AND THE ASSOCIATED SOFTWARE, YOU MUST AGREE TO THE TERMS AND CONDITIONS SET FORTH BELOW. PLEASE REVIEW THE ARBITRATION PROVISION SET FORTH BELOW IN SECTION 15.3 CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH UBER ON AN INDIVIDUAL BASIS, EXCEPT AS PROVIDED IN SECTION 15.3, THROUGH FINAL AND BINDING ARBITRATION UNLESS YOU CHOOSE TO OPT OUT OF THE ARBITRATION PROVISION. BY VIRTUE OF YOUR ELECTRONIC EXECUTION OF THIS AGREEMENT, YOU WILL BE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTOOD ALL OF THE TERMS OF THIS AGREEMENT (INCLUDING SECTION 15.3) AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT BUSINESS DECISION. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION, YOU MAY OPT OUT OF THE ARBITRATION PROVISION BY FOLLOWING THE INSTRUCTIONS PROVIDED IN SECTION 15.3 BELOW.
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UBERUSA,LLC
TECHNOLOGYSERVICESAGREEMENT
Lastupdate:December11,2015
ThisTechnologyServicesAgreement(“Agreement”)constitutesalegalagreementbetweenanindependentcompanyinthebusinessofprovidingtransportationservices(“Customer”or“You”)andUberUSA,LLC,alimitedliabilitycompany(“Uber”).
UberprovidestheUberServices(asdefinedbelow)forthepurposeofprovidingleadgenerationtotransportationservicesproviders.TheUberServicesenableanauthorizedtransportationprovidertoseek,receiveandfulfillrequestsfortransportationservicesfromanauthorizeduserofUber’smobileapplication.
Customerisauthorizedtoprovidetransportationservicesinthestate(s)andjurisdiction(s)inwhichitoperates,anditdesirestoenterintothisAgreementforthepurposeofaccessingandusingtheUberServicestoenhanceitstransportationbusiness.
CustomeracknowledgesandagreesthatUberisatechnologyservicesproviderthatdoesnotprovidetransportationservices,functionasatransportationcarrier,noroperateasabrokerforthetransportationofpassengers.
InordertousetheUberServices,Customermustagreetothetermsandconditionsthataresetforthbelow.UponCustomer’sexecution(electronicorotherwise)ofthisAgreement,CustomerandUbershallbeboundbythetermsandconditionssetforthherein.
IMPORTANT:PLEASENOTETHATTOUSETHEUBERSERVICESANDTHEASSOCIATEDSOFTWARE,YOUMUSTAGREETOTHETERMSANDCONDITIONSSETFORTHBELOW.PLEASEREVIEWTHEARBITRATIONPROVISIONSETFORTHBELOWINSECTION15.3CAREFULLY,ASITWILLREQUIREYOUTORESOLVEDISPUTESWITHUBERONANINDIVIDUALBASIS,EXCEPTASPROVIDEDINSECTION15.3,THROUGHFINALANDBINDINGARBITRATIONUNLESSYOUCHOOSETOOPTOUTOFTHEARBITRATIONPROVISION.BYVIRTUEOFYOURELECTRONICEXECUTIONOFTHISAGREEMENT,YOUWILLBEACKNOWLEDGINGTHATYOUHAVEREADANDUNDERSTOODALLOFTHETERMSOFTHISAGREEMENT(INCLUDINGSECTION15.3)ANDHAVETAKENTIMETOCONSIDERTHECONSEQUENCESOFTHISIMPORTANTBUSINESSDECISION.IFYOUDONOTWISHTOBESUBJECTTOARBITRATION,YOUMAYOPTOUTOFTHEARBITRATIONPROVISIONBYFOLLOWINGTHEINSTRUCTIONSPROVIDEDINSECTION15.3BELOW.
1. Definitions
1.1. “Affiliate”meansanentitythat,directlyorindirectly,controls,isunderthecontrolof,orisundercommoncontrolwithaparty,wherecontrolmeanshavingmorethanfiftypercent(50%)ofthevotingstockorotherownershipinterestorthemajorityofthevotingrightsofsuchentity.
1.2. “CityAddendum”meansanaddendumtothisAgreementorsupplementalinformationsettingforthadditionalTerritory-specificterms,asmadeavailableandasupdatedbyUberfromtimetotime.
1.3. “Device”meansanUberDeviceorDriver-ProvidedDevice,asthecasemaybe.
1.4. “Driver”meansaprincipal,employeeorcontractorofCustomer:(a)whomeetsthethen-currentUberrequirementstobeanactivedriverusingtheUberServices;(b)whomUberauthorizestoaccesstheUberServicestoprovideTransportationServicesonbehalfofCustomer;and(c)whohasenteredintotheDriverAddendum.
1.5. “DriverAddendum”meansthetermsandconditionsthatCustomerisrequiredtoenterintowithaDriverpriortosuchDriverprovidingTransportationServicesonbehalfofCustomer(asmaybeupdatedbyUberfromtimetotime).
1.6. “DriverApp”meansUber’smobileapplicationthatenablestransportationproviderstoaccesstheUberServicesforthepurposeofseeking,receivingandfulfillingon-demandrequestsfortransportationservicesbyUsers,asmaybeupdatedormodifiedbyUberatitsdiscretionfromtimetotime.
1.7. “DriverID”meanstheidentificationandpasswordkeyassignedbyUbertoaDriverthatenablesaDrivertouseandaccesstheDriverApp.
1.8. “Driver-ProvidedDevice”meansamobiledeviceownedorcontrolledbyCustomeroraDriver:(a)thatmeetsthethen-currentUberspecificationsformobiledevicesassetforthatwww.uber.com/byod-devices;and(b)onwhichtheDriverApphasbeeninstalledasauthorizedbyUbersolelyforthepurposeofprovidingTransportationServices.
1.9. “Fare”hasthemeaningsetforthinSection4.1.
1.10. “ServiceFee”hasthemeaningsetforthinSection4.4.
1.11. “TaxiServices”hasthemeaningsetforthinSection3.1.
1.12. “Territory”meansthecityormetroareasintheUnitedStatesinwhichCustomeranditsDriversareenabledbytheDriverApptoreceiverequestsforTransportationServices.
1.13. “Tolls”meansanyapplicableroad,bridge,ferry,tunnelandairportchargesandfees,includinginner-citycongestion,environmentalorsimilarchargesasreasonablydeterminedbytheUberServicesbasedonavailableinformation.
1.14. “TransportationServices”meanstheprovisionofpassengertransportationservicestoUsersviatheUberServicesintheTerritorybyCustomeranditsDriversusingtheVehicles.
1.15. “UberData”meansalldatarelatedtotheaccessanduseoftheUberServiceshereunder,includingalldatarelatedtoUsers(includingUserInformation),alldatarelatedtotheprovisionofTransportationServicesviatheUberServicesandtheDriverApp,andtheDriverID.
1.16. “UberDevice”meansamobiledeviceownedorcontrolledbyUberthatisprovidedtoCustomeroraDriverforthesolepurposeofsuchDriverusingtheDriverApptoprovideTransportationServices.
1.17. “UberServices”meanUber’son-demandleadgenerationandrelatedservicesthatenabletransportationproviderstoseek,receiveandfulfillon-demandrequestsfortransportationservicesbyUsersseekingtransportationservices;suchUberServicesincludeaccesstotheDriverAppandUber’ssoftware,websites,paymentservicesasdescribedinSection4below,andrelatedsupportservicessystems,asmaybeupdatedormodifiedbyUberatitsdiscretionfromtimetotime.
1.18. “User”meansanenduserauthorizedbyUbertouseUber’smobileapplicationforthepurposeofobtainingTransportationServicesofferedbyUber’stransportationprovidercustomers.
1.19. “UserInformation”meansinformationaboutaUsermadeavailabletoCustomeroraDriverinconnectionwithsuchUser’srequestforanduseofTransportationServices,whichmayincludetheUser’sname,pick-uplocation,contactinformationandphoto.
1.20. “Vehicle”meansanyvehicleofCustomerthat:(a)meetsthethen-currentUberrequirementsforavehicleontheUberServices;and(b)UberauthorizesforusebyaDriverforthepurposeofprovidingTransportationServicesonbehalfofCustomer.
2. UseoftheUberServices
2.1. DriverIDs.UberwillissueCustomeraDriverIDforeachDriverprovidingTransportationServicestoenableCustomerandeachDrivertoaccessandusetheDriverApponaDeviceinaccordancewiththeDriverAddendumandthisAgreement.UberreservestherighttodeactivatetheDriverIDofthoseDriverswhohavenotfulfilledarequestforTransportationServicesusingtheDriverAppatleastonceamonth.Customeragreesthatitwill,andthatitwillensurethatitsDriverswill,maintainDriverIDsinconfidenceandnotshareDriverIDswithanythirdpartyotherthantheDriverassociatedwithsuchDriverIDforthepurposeofprovidingTransportationServices.CustomerwillimmediatelynotifyUberofanyactualorsuspectedbreachorimproperuseordisclosureofaDriverIDortheDriverApp.
2.2. ProvisionofTransportationServices.WhentheDriverAppisactive,UserrequestsforTransportationServicesmayappeartoaDriverviatheDriverAppiftheDriverisavailableandinthevicinityoftheUser.IfaDriveracceptsaUser’srequestforTransportationServices,theUberServiceswillprovidecertainUserInformationtosuchDriverviatheDriverApp,includingtheUser’sfirstnameandpickuplocation.InordertoenhanceUsersatisfactionwiththeUbermobileapplicationandaDriver’sTransportationServices,itisrecommendedthatDriverwaitsatleastten(10)minutesforaUsertoshowupattherequestedpick-uplocation.TheDriverwillobtainthedestinationfromtheUser,eitherinpersonuponpickuporfromtheDriverAppiftheUserelectstoentersuchdestinationviaUber’smobileapplication.CustomeracknowledgesandagreesthatonceaDriverhasacceptedaUser’srequestforTransportationServices,Uber’smobileapplicationmayprovidecertaininformationabouttheDrivertotheUser,includingtheDriver’sfirstname,contactinformation,Customerentityname,photoandlocation,andtheDriver’sVehicle’smakeandlicenseplatenumber.Customershallnot,andshallensurethatallDriversdonot,contactanyUsersoruseanyUser’spersonaldataforanyreasonotherthanforthepurposesoffulfillingTransportationServices.AsbetweenUberandCustomer,Customeracknowledgesandagreesthat:(a)CustomeranditsDriversaresolelyresponsiblefordeterminingthemosteffective,efficientandsafemannertoperformeachinstanceofTransportationServices;and(b)exceptfortheUberServicesoranyUberDevices(ifapplicable),Customershallprovideallnecessaryequipment,toolsandothermaterials,atCustomer’sownexpense,necessarytoperformTransportationServices.CustomerunderstandsandagreesthatCustomerandeachDriverhavealegalobligationundertheAmericanswithDisabilitiesActand
similarstatelawstotransportUserswithServiceAnimals(asdefinedbyapplicablestateandfederallaw),includingguidedogsfortheblindandvisuallyimpairedUsers,andthereisnoexceptiontothisobligationforallergiesorreligiousobjections.Customer’soranyDriver’sknowingfailuretotransportaUserwithaServiceAnimalshallconstituteamaterialbreachofthisAgreement.Customeragreesthata“knowingfailure”tocomplywiththislegalobligationshallconstituteeither:(1)adenialofaridewheretheCustomer/DriverstatesthedenialwasduetoaServiceAnimal;or(2)thereismorethanone(1)instanceinwhichaUserorthecompanionofaUserallegesthattheCustomer/DrivercancelledorrefusedarideonthebasisofaServiceAnimal.
2.3. Customer’sRelationshipwithUsers.CustomeracknowledgesandagreesthatCustomer’sprovisionofTransportationServicestoUserscreatesadirectbusinessrelationshipbetweenCustomerandtheUser.UberisnotresponsibleorliablefortheactionsorinactionsofaUserinrelationtoCustomeroranyDriver,theactivitiesofCustomer,aDriveroranyVehicle.CustomershallhavethesoleresponsibilityforanyobligationsorliabilitiestoUsersorthirdpartiesthatarisefromitsprovisionofTransportationServices.CustomeracknowledgesandagreesthatitandeachDriveraresolelyresponsiblefortakingsuchprecautionsasmaybereasonableandproper(includingmaintainingadequateinsurancethatmeetstherequirementsofallapplicablelawsincludingmotorvehiclefinancialresponsibility)regardinganyactsoromissionsofaUserorthirdparty.CustomeracknowledgesandagreesthatUbermayreleasethecontactand/orinsuranceinformationofCustomerand/oraDrivertoaUseruponsuchUser’sreasonablerequest.Customeracknowledgesandagreesthat,unlessspecificallyconsentedtobyaUser,neitherCustomernorDrivermaytransportorallowinsideanyVehicleindividualsotherthanaUserandanyindividualsauthorizedbysuchUserduringtheperformanceofTransportationServicesforsuchUser.Customeracknowledgesandagrees,andshallensurethatitsDriversagree,thatallUsersshouldbetransporteddirectlytotheirspecifieddestination,asdirectedbytheapplicableUser,withoutunauthorizedinterruptionorunauthorizedstops.
2.4. Customer’sRelationshipwithUber.CustomeracknowledgesandagreesthatUber’sprovisiontoCustomeroftheDriverAppandtheUberServicescreatesadirectbusinessrelationshipbetweenUberandCustomer.Uberdoesnot,andshallnotbedeemedto,directorcontrolCustomeroritsDriversgenerallyorintheirperformanceunderthisAgreementspecifically,includinginconnectionwiththeoperationofCustomer’sbusiness,theprovisionofTransportationServices,theactsoromissionsofDrivers,ortheoperationandmaintenanceofanyVehicles.CustomeranditsDriversretainthesolerighttodeterminewhen,where,andforhowlongeachofthemwillutilizetheDriverApportheUberServices.CustomeranditsDriversretaintheoption,viatheDriverApp,toattempttoacceptortodeclineorignoreaUser’srequestforTransportationServicesviatheUberServices,ortocancelanacceptedrequestforTransportationServicesviatheDriverApp,subjecttoUber’sthen-currentcancellationpolicies.Withtheexceptionofanysignagerequiredbylocallaworpermit/licenserequirements,UbershallhavenorighttorequireCustomeroranyDriverto:(a)displayUber’soranyofitsAffiliates’names,logosorcolorsonanyVehicle(s);or(b)wearauniformoranyotherclothingdisplayingUber’soranyofitsAffiliates’names,logosorcolors.CustomeracknowledgesandagreesthatithascompletediscretiontooperateitsindependentbusinessanddirectitsDriversatitsowndiscretion,includingtheabilitytoprovideservicesatanytimetoanythirdpartyseparateandapartfromTransportationServices.Forthesakeofclarity,CustomerunderstandsthatCustomerretainsthecompleterighttoprovidetransportationservicestoitsexistingcustomersandtouseothersoftwareapplicationservicesinadditiontotheUberServices.UberretainstherighttodeactivateorotherwiserestrictCustomeroranyDriverfromaccessingor
usingtheDriverApportheUberServicesintheeventofaviolationorallegedviolationofthisAgreement,aviolationorallegedviolationofaDriverAddendum,Customer‘soranyDriver’sdisparagementofUberoranyofitsAffiliates,Customer’soranyDriver’sactoromissionthatcausesharmtoUber’soritsAffiliates’brand,reputationorbusinessasdeterminedbyUberinitssolediscretion.
2.5. Customer’sRelationshipwithDrivers.CustomershallhavethesoleresponsibilityforanyobligationsorliabilitiestoDriversthatarisefromitsrelationshipwithitsDrivers(includingprovisionofTransportationServices).CustomeracknowledgesandagreesthatitexercisessolecontrolovertheDriversandwillcomplywithallapplicablelaws(includingtax,socialsecurityandemploymentlaws)governingorotherwiseapplicabletoitsrelationshipwithitsDrivers.NotwithstandingCustomer’sright,ifapplicable,totakerecourseagainstaDriver,CustomeracknowledgesandagreesthatitisatalltimesresponsibleandliablefortheactsandomissionsofitsDriversvis-à-visUsersandUber,evenwheresuchvicariousliabilitymaynotbemandatedunderapplicablelaw.CustomershallrequireeachDrivertoenterintoaDriverAddendum(asmaybeupdatedfromtimetotime)andshallprovideacopyofeachexecutedDriverAddendumtoUber.CustomeracknowledgesandagreesthatUberisathirdpartybeneficiaryofeachDriverAddendum,andthat,uponaDriver’sacceptanceofthetermsandconditionsoftheDriverAddendum,Uberwillhavetheright(andwillbedeemedtohaveacceptedtheright)toenforcetheDriverAddendumagainsttheDriverasathirdpartybeneficiarythereof.
2.6. Ratings.
2.6.1. Customeracknowledgesandagreesthat:(a)afterreceivingTransportationServices,aUserwillbepromptedbyUber’smobileapplicationtoprovidearatingofsuchTransportationServicesandDriverand,optionally,toprovidecommentsorfeedbackaboutsuchTransportationServicesandDriver;and(b)afterprovidingTransportationServices,theDriverwillbepromptedbytheDriverApptoprovidearatingoftheUserand,optionally,toprovidecommentsorfeedbackabouttheUser.CustomershallinstructallDriverstoprovideratingsandfeedbackingoodfaith.
2.6.2. CustomeracknowledgesthatUberdesiresthatUsershaveaccesstohigh-qualityservicesviaUber’smobileapplication.InordertocontinuetoreceiveaccesstotheDriverAppandtheUberServices,eachDrivermustmaintainanaverageratingbyUsersthatexceedstheminimumaverageacceptableratingestablishedbyUberfortheTerritory,asmaybeupdatedfromtimetotimebyUberinitssolediscretion(“MinimumAverageRating”).ADriver’saverageratingisintendedtoreflectUsers’satisfactionwiththeDriver’sTransportationServicesratherthananysuchDriver’scompliancewithanyofUber’spoliciesorrecommendations.IntheeventaDriver’saverageratingfallsbelowtheMinimumAverageRating,UberwillnotifyCustomerandmayprovidetheDriverinUber’sdiscretion,alimitedperiodoftimetoraisehisorheraverageratingabovetheMinimumAverageRating.IfsuchDriverdoesnotincreasehisorheraverageratingabovetheMinimumAverageRatingwithinthetimeperiodallowed(ifany),UberreservestherighttodeactivatesuchDriver’saccesstotheDriverAppandtheUberServices.Additionally,CustomeracknowledgesandagreesthatrepeatedfailurebyaDrivertoacceptUserrequestsforTransportationServiceswhilesuchDriverisloggedintotheDriverAppcreatesanegativeexperienceforUsersofUber’smobileapplication.Accordingly,CustomeragreesandshallensurethatifaDriverdoesnotwishtoacceptUserrequestsforTransportationServicesforaperiodoftime,suchDriverwilllogoffoftheDriverApp.
2.6.3. UberanditsAffiliatesreservetherighttouse,shareanddisplayDriverandUserratingsandcommentsinanymannerinconnectionwiththebusinessofUberanditsAffiliateswithoutattributiontoorapprovalofCustomerortheapplicableDriver.CustomeracknowledgesthatUberanditsAffiliatesaredistributors(withoutanyobligationtoverify)andnotpublishersofDriverandUserratingsandcomments,providedthatUberanditsAffiliatesreservetherighttoeditorremovecommentsintheeventthatsuchcommentsincludeobscenitiesorotherobjectionablecontent,includeanindividual’snameorotherpersonalinformation,orviolateanyprivacylaws,otherapplicablelawsorUber’soritsAffiliates’contentpolicies.
2.7. Devices.
2.7.1. UberencouragesCustomertouseDriver-ProvidedDevicesinprovidingTransportationServices.Otherwise,ifCustomerelectstouseanyUberDevices,UberwillsupplyUberDevicesuponrequesttoeachauthorizedDriverandprovidethenecessarywirelessdataplanforsuchDevices,providedthatUberwillrequirereimbursementfromCustomerforthecostsassociatedwiththewirelessdataplanofeachUberDeviceand/orrequestadepositforeachUberDevice.Customeracknowledgesandagreesthat:(a)UberDevicesmayonlybeusedforthepurposeofenablingDriveraccesstotheUberServices;and(b)UberDevicesmaynotbetransferred,loaned,soldorotherwiseprovidedinanymannertoanypartyotherthantheDriverassignedtousesuchUberDevice.UberDevicesshallatalltimesremainthepropertyofUber,anduponterminationofthisAgreementortheterminationordeactivationofaDriver,CustomeragreestoreturntoUbertheapplicableUberDeviceswithinten(10)days.CustomeracknowledgesandagreesthatfailuretotimelyreturnanyUberDevices,ordamagetoUberDevicesoutsideof“normalwearandtear,”willresultintheforfeitureofrelateddeposits.
2.7.2. IfCustomerelectstouseanyDriver-ProvidedDevices:(i)Customerand/oritsDriversareresponsiblefortheacquisition,costandmaintenanceofsuchDriver-ProvidedDevicesaswellasanynecessarywirelessdataplan;and(ii)UbershallmakeavailabletheDriverAppforinstallationonsuchDriver-ProvidedDevices.UberherebygrantstheauthorizeduserofanyDriver-ProvidedDeviceapersonal,non-exclusive,non-transferablelicensetoinstallandusetheDriverApponaDriver-ProvidedDevicesolelyforthepurposeofprovidingTransportationServices.Customeragreestonot,andshallcauseeachapplicableDrivertonot,provide,distributeorshare,orenabletheprovision,distributionorsharingof,theDriverApp(oranydataassociatedtherewith)withanythirdparty.TheforegoinglicensegrantshallimmediatelyterminateandDriverwilldeleteandfullyremovetheDriverAppfromtheDriver-ProvidedDeviceintheeventthatCustomerand/ortheapplicableDriverceasestoprovideTransportationServicesusingtheDriver-ProvidedDevice.Customeragrees,andshallinformeachapplicableDriverthat:(i)useoftheDriverApponaDriver-ProvidedDevicerequiresanactivedataplanwithawirelesscarrierassociatedwiththeDriver-ProvidedDevice,whichdataplanwillbeprovidedbyeitherCustomerortheapplicableDriverattheirownexpense;and(ii)useoftheDriverApponaDriver-ProvidedDeviceasaninterfacewiththeUberServicesmayconsumeverylargeamountsofdatathroughthedataplan.UBERADVISESTHATDRIVER-PROVIDEDDEVICESONLYBEUSEDUNDERADATAPLANWITHUNLIMITEDORVERYHIGHDATAUSAGELIMITS,ANDUBERSHALLNOTBERESPONSIBLE
ORLIABLEFORANYFEES,COSTS,OROVERAGECHARGESASSOCIATEDWITHANYDATAPLAN.
2.8. LocationBasedServices.CustomeracknowledgesandagreesthateachDriver’sgeo-locationinformationmustbeprovidedtotheUberServicesviaaDeviceinordertoprovideTransportationServices.Customeracknowledgesandagrees,andshallinformandobtaintheconsentofeachDriver,that:(a)theDriver’sgeo-locationinformationmaybeobtainedbytheUberServiceswhiletheDriverAppisrunning;and(b)theapproximatelocationoftheDriver’sVehiclewillbedisplayedtotheUserbeforeandduringtheprovisionofTransportationServicestosuchUser.Inaddition,CompanyanditsAffiliatesmaymonitor,trackandsharewiththirdpartiesDriver’sgeo-locationinformationobtainedbytheDriverAppandDeviceforsafetyandsecuritypurposes.
3. DriversandVehicles
3.1. DriverRequirements.CustomeracknowledgesandagreesthateachDrivershallatalltimes:(a)holdandmaintain(i)avaliddriver'slicensewiththeappropriatelevelofcertificationtooperatetheVehicleassignedtosuchDriver,and(ii)alllicenses,permits,approvalsandauthorityapplicabletoCustomerand/orDriverthatarenecessarytoprovidepassengertransportationservicestothirdpartiesintheTerritory;(b)possesstheappropriateandcurrentleveloftraining,expertiseandexperiencetoprovideTransportationServicesinaprofessionalmannerwithdueskill,careanddiligence;and(c)maintainhighstandardsofprofessionalism,serviceandcourtesy.CustomeracknowledgesandagreesthateachDrivermaybesubjecttocertainbackgroundanddrivingrecordchecksfromtimetotimeinorderforsuchDrivertoqualifytoprovide,andremaineligibletoprovide,TransportationServices.InadditionifCustomerand/orDriverareusingtheUberApptoprovideTransportationServicesinconjunctionwithoperatingataxi(“TaxiServices”),suchCustomerand/orDrivershallcomplywithallapplicablelawswithrespectthereto.CustomeracknowledgesandagreesthatUberreservestheright,atanytimeinUber'ssolediscretion,todeactivateorotherwiserestrictaDriverfromaccessingorusingtheDriverApportheUberServicesifCustomerorsuchDriverfailstomeettherequirementssetforthinthisAgreementortheDriverAddendum.
3.2. VehicleRequirements.CustomeracknowledgesandagreesthateachVehicleshallatalltimesbe:(a)properlyregisteredandlicensedtooperateasapassengertransportationvehicleintheTerritory;(b)ownedorleasedbyCustomer,orotherwiseinCustomer’slawfulpossession;(c)suitableforperformingthepassengertransportationservicescontemplatedbythisAgreement;and(d)maintainedingoodoperatingcondition,consistentwithindustrysafetyandmaintenancestandardsforaVehicleofitskindandanyadditionalstandardsorrequirementsintheapplicableTerritory,andinacleanandsanitarycondition.
3.3. Documentation.ToensureCustomer’sandeachofitsDrivers’compliancewithallrequirementsinSections3.1and3.2above,CustomermustprovideUberwithwrittencopiesofallsuchlicenses,permits,approvals,authority,registrationsandcertificationspriortoCustomer’sandtheapplicableDrivers’provisionofanyTransportationServices.Thereafter,CustomermustsubmittoUberwrittenevidenceofallsuchlicenses,permits,approvals,authority,registrationsandcertificationsastheyarerenewed.Ubershall,uponrequest,beentitledtoreviewsuchlicenses,permits,approvals,authority,registrationsandcertificationsfromtimetotime,andCustomer’sfailuretoprovideormaintainanyoftheforegoingshallconstituteamaterialbreachofthisAgreement.UberreservestherighttoindependentlyverifyCustomer’sandanyDriver’sdocumentationfromtimetotimeinanywayUberdeemsappropriateinitsreasonablediscretion.
4. FinancialTerms
4.1. FareCalculationandCustomerPayment.CustomerisentitledtochargeafareforeachinstanceofcompletedTransportationServicesprovidedtoaUserthatareobtainedviatheUberServices(“Fare”),wheresuchFareiscalculatedbaseduponabasefareamountplusdistance(asdeterminedbyUberusinglocation-basedservicesenabledthroughtheDevice)and/ortimeamounts,asdetailedatwww.uber.com/citiesfortheapplicableTerritory(“FareCalculation”).CustomeracknowledgesandagreesthattheFareprovidedundertheFareCalculationistheonlypaymentCustomerwillreceiveinconnectionwiththeprovisionofTransportationServices,andthatneithertheFarenortheFareCalculationincludesanygratuity.CustomerisalsoentitledtochargeUserforanyTolls,taxesorfeesincurredduringtheprovisionofTransportationServices,and,ifapplicable.Customer:(i)appointsUberasCustomer’slimitedpaymentcollectionagentsolelyforthepurposeofacceptingtheFare,applicableTollsand,dependingontheregionand/orifrequestedbyCustomer,applicabletaxesandfeesfromtheUseronbehalfoftheCustomerviathepaymentprocessingfunctionalityfacilitatedbytheUberServices;and(ii)agreesthatpaymentmadebyUsertoUber(ortoanAffiliateofUberactingasanagentofUber)shallbeconsideredthesameaspaymentmadedirectlybyUsertoCustomer.Inaddition,thepartiesacknowledgeandagreethatasbetweenCustomerandUber,theFareisarecommendedamount,andtheprimarypurposeofthepre-arrangedFareistoactasthedefaultamountintheeventCustomerdoesnotnegotiateadifferentamount.Customershallalwayshavetherightto:(i)chargeafarethatislessthanthepre-arrangedFare;or(ii)negotiate,atCustomer’srequest,aFarethatislowerthanthepre-arrangedFare(eachof(i)and(ii)herein,a“NegotiatedFare”).UbershallconsiderallsuchrequestsfromCustomeringoodfaith.Uberagreestoremit,orcausetoberemitted,toCustomeronatleastaweeklybasis:(a)theFarelesstheapplicableServiceFee;(b)theTolls;and(c)dependingontheregion,certaintaxesandancillaryfees.IfCustomerhasseparatelyagreedthatotheramountsmaybedeductedfromtheFarepriortoremittancetoCustomer(e.g.,vehiclefinancingpayments,leasepayments,mobiledeviceusagecharges,etc.),theorderofanysuchdeductionsfromtheFareshallbedeterminedexclusivelybyUber(asbetweenCustomerandUber).NotwithstandinganythingtothecontraryinthisSection4.1,ifCustomerisprovidingTaxiServices,thefollowingshallapply:(x)theFareiscalculatedpursuanttolocaltaxiregulationsintheTerritory;(y)CustomerorDriveragreestoentertheexactFareamount(asindicatedbytheofficialtaximeterintheVehicle)intotheDriverAppuponcompletionofaninstanceofTransportationServices;and(z)insomejurisdictions,UserswillpaysuchCustomerorDriverdirectlyratherthanthroughUber'smobileapplication(UberwillnotifyCustomerif(z)isapplicableinitsTerritory).
4.2. ChangestoFareCalculation.UberreservestherighttochangetheFareCalculationatanytimeinUber’sdiscretionbaseduponlocalmarketfactors,andUberwillprovidenoticetoCustomerintheeventofchangestothebasefare,permile,and/orperminuteamountsthatwouldresultinachangeintherecommendedFareforeachinstanceofcompletedTransportationServices.ContinueduseoftheUberServicesafteranysuchchangeintheFareCalculationshallconstituteCustomer’sconsenttosuchchange.
4.3. FareAdjustment.Uberreservestherightto:(i)adjusttheFareforaparticularinstanceofTransportationServices(e.g.,Drivertookaninefficientroute,DriverfailedtoproperlyendaparticularinstanceofTransportationServicesintheDriverApp,technicalerrorintheUberServices,etc.);or(ii)canceltheFareforaparticularinstanceofTransportationServices(e.g.,aUserischargedforTransportationServicesthatwerenotprovided,intheeventofaUser
complaint,fraud,etc.).Uber’sdecisiontoreduceorcanceltheFareinanysuchmannershallbeexercisedinareasonablemanner.
4.4. ServiceFee.InconsiderationofUber’sprovisionoftheDriverAppandtheUberServicesfortheuseandbenefitofCustomeranditsDrivershereunder,CustomeragreestopayUberaservicefeeonaperTransportationServicestransactionbasiscalculatedasapercentageoftheFaredeterminedbytheFareCalculation(regardlessofanyNegotiatedFare),asprovidedtoCustomerand/oraDriverviaemailorotherwisemadeavailableelectronicallybyUberfromtimetotimefortheapplicableTerritory(“ServiceFee”).IntheeventregulationsapplicabletoCustomer’sTerritoryrequiretaxestobecalculatedontheFare,UbershallcalculatetheServiceFeebasedontheFarenetofsuchtaxes.UberreservestherighttochangetheServiceFeeatanytimeinUber’sdiscretionbaseduponlocalmarketfactors,andUberwillprovidenoticetoCustomerintheeventofsuchchange.ContinueduseoftheUberServicesafteranysuchchangeintheServiceFeecalculationshallconstituteCustomer’sconsenttosuchchange.Inaddition,withrespecttoTaxiServicesintheapplicableTerritory,CustomeragreestopayUberabookingfeeinconsiderationofUber’sprovisionoftheDriverAppandtheUberServices.
4.5. CancellationCharges.CustomeracknowledgesandagreesthatUsersmayelecttocancelrequestsforTransportationServicesthathavebeenacceptedbyaDriverviatheDriverAppatanytimepriortotheDriver’sarrival.IntheeventthataUsercancelsanacceptedrequestforTransportationServices,UbermaychargetheUseracancellationfeeonbehalfoftheCustomer.Ifcharged,thiscancellationfeeshallbedeemedtheFareforthecancelledTransportationServicesforthepurposeofremittancetoCustomerhereunder(“CancellationFee”).ThepartiesacknowledgeandagreethatasbetweenCustomerandUber,thisCancellationFeeisarecommendedamount,andtheprimarypurposeofsuchCancellationFeeistoactasadefaultamountintheeventCustomerdoesnotnegotiateadifferentamount.Customershallalwayshavetherightto:(i)chargeacancellationfeethatislessthantheCancellationFee;or(ii)negotiate,atyourrequest,acancellationfeethatislowerthantheCancellationFee(eachof(i)and(ii)herein,a“NegotiatedCancellationFee”).Ifcharged,theCancellationFee(regardlessofanyNegotiatedCancellationFee)shallbedeemedtheFareforthecancelledTransportationServicesforthepurposeofremittancetoCustomerhereunder.
4.6. Receipts.AspartoftheUberServices,UberprovidesCustomerasystemforthedeliveryofreceiptstoUsersforTransportationServicesrendered.UponthecompletionofTransportationServicesforaUserbyaDriver,UberpreparesanapplicablereceiptandissuessuchreceipttotheUserviaemailonbehalfoftheCustomerandapplicableDriver.SuchreceiptsarealsoprovidedviaemailortheonlineportalavailabletoCustomerthroughtheUberServices.ReceiptsincludethebreakdownofamountschargedtotheUserforTransportationServicesandmayincludespecificinformationabouttheCustomerandapplicableDriver,includingtheCustomer’sentitynameandcontactinformationandtheDriver’snameandphoto,aswellasamapoftheroutetakenbytheDriver.CustomershallinformDriversthatanycorrectionstoaUser’sreceiptforTransportationServicesmustbesubmittedtoUberinwritingwithinthree(3)businessdaysafterthecompletionofsuchTransportationServices.Absentsuchanotice,UbershallnotbeliableforanymistakesinorcorrectionstothereceiptorforrecalculationordisbursementoftheFare.
4.7. NoAdditionalAmounts.Customeracknowledgesandagreesthat,forthemutualbenefitoftheparties,throughadvertisingandmarketing,UberanditsAffiliatesmayseektoattractnewUserstoUberandtoincreaseexistingUsers’useofUber’smobileapplication.Customer
acknowledgesandagreessuchadvertisingormarketingdoesnotentitleCustomertoanyadditionalmonetaryamountsbeyondtheamountsexpresslysetforthinthisAgreement.
4.8. Taxes.Customeracknowledgesandagreesthatitisrequiredto:(a)completealltaxregistrationobligationsandcalculateandremitalltaxliabilitiesrelatedtoitsanditsDrivers’provisionofTransportationServicesasrequiredbyapplicablelaw;and(b)provideUberwithallrelevanttaxinformation.Customerfurtheracknowledgesandagreesthatitisresponsiblefortaxesonitsownincome(andthatofitsDrivers)arisingfromtheperformanceofTransportationServices.NotwithstandinganythingtothecontraryinthisAgreement,Ubermayinitsreasonablediscretionbasedonapplicabletaxandregulatoryconsiderations,collectandremittaxesresultingfromitsoritsDrivers’provisionofTransportationServicesand/orprovideanyoftherelevanttaxinformationprovidedbyCustomeroranyDriverpursuanttotheforegoingrequirementsinthisSection4.8directlytotheapplicablegovernmentaltaxauthoritiesonyourbehalforotherwise.
5. ProprietaryRights;License
5.1. LicenseGrant.SubjecttothetermsandconditionsofthisAgreement,UberherebygrantsCustomeranon-exclusive,non-transferable,non-sublicensable,non-assignablelicense,duringthetermofthisAgreement,touse(andallowsitsDriverstouse)theUberServices(includingtheDriverApponaDevice)solelyforthepurposeofprovidingTransportationServicestoUsersandtrackingresultingFaresandFees.AllrightsnotexpresslygrantedtoCustomerarereservedbyUber,itsAffiliatesandtheirrespectivelicensors.
5.2. Restrictions.Customershallnot,andshallnotallowanyotherpartyto:(a)license,sublicense,sell,resell,transfer,assign,distributeorotherwiseprovideormakeavailabletoanyotherpartytheUberServices,DriverApporanyUberDeviceinanyway;(b)modifyormakederivativeworksbasedupontheUberServicesorDriverApp;(c)improperlyusetheUberServicesorDriverApp,includingcreatingInternet“links”toanypartoftheUberServicesorDriverApp,“framing”or“mirroring”anypartoftheUberServicesorDriverApponanyotherwebsitesorsystems,or“scraping”orotherwiseimproperlyobtainingdatafromtheUberServicesorDriverApp;(d)reverseengineer,decompile,modify,ordisassembletheUberServicesorDriverApp,exceptasallowedunderapplicablelaw;or(e) sendspamorotherwiseduplicativeorunsolicitedmessages.Inaddition,Customershallnot,andshallnotallowanyotherpartyto,accessorusetheUberServicesorDriverAppto:(i)designordevelopacompetitiveorsubstantiallysimilarproductorservice;(ii)copyorextractanyfeatures,functionality,orcontentthereof;(iii)launchorcausetobelaunchedonorinconnectionwiththeUberServicesanautomatedprogramorscript,includingwebspiders,crawlers,robots,indexers,bots,virusesorworms,oranyprogramwhichmaymakemultipleserverrequestspersecond,orundulyburdenorhindertheoperationand/orperformanceoftheUberServices;or(iv)attempttogainunauthorizedaccesstotheUberServicesoritsrelatedsystemsornetworks.
5.3. Ownership.TheUberServices,DriverAppandUberData,includingallintellectualpropertyrightstherein,andtheUberDevicesareandshallremainthepropertyofUber,itsAffiliatesortheirrespectivelicensors.NeitherthisAgreementnorCustomer’suseoftheUberServices,DriverApporUberDataconveysorgrantstoCustomeranyrightsinorrelatedtotheUberServices,DriverApporUberData,exceptforthelimitedlicensegrantedabove.CustomerisnotpermittedtouseorreferenceinanymannerUber’s,itsAffiliates’,ortheirrespectivelicensors’companynames,logos,productandservicenames,trademarks,servicemarksorotherindiciaofownership,aloneorincombinationwithotherletters,punctuation,words,symbolsand/ordesigns(the“UBERMarksandNames”).Customerwillnottrytoregisterorotherwiseclaim
ownershipinanyoftheUBERMarksandNames,aloneorincombinationwithotherletters,punctuation,words,symbolsand/ordesignsorinanyconfusinglysimilarmarkorname.
6. Confidentiality
6.1. EachpartyacknowledgesandagreesthatintheperformanceofthisAgreementitmayhaveaccesstoormaybeexposedto,directlyorindirectly,confidentialinformationoftheotherparty("ConfidentialInformation").ConfidentialInformationincludesUberData,DriverIDs,UserInformation,andthetransactionvolume,marketingandbusinessplans,business,financial,technical,operationalandsuchothernon-publicinformationofeachparty(whetherdisclosedinwritingorverbally)thatsuchpartydesignatesasbeingproprietaryorconfidentialorofwhichtheotherpartyshouldreasonablyknowthatitshouldbetreatedasconfidential.
6.2. Eachpartyacknowledgesandagreesthat:(a)allConfidentialInformationshallremaintheexclusivepropertyofthedisclosingparty;(b)itshallnotuseConfidentialInformationoftheotherpartyforanypurposeexceptinfurtheranceofthisAgreement;(c)itshallnotdiscloseConfidentialInformationoftheotherpartytoanythirdparty,excepttoitsemployees,officers,contractors,agentsandserviceproviders("PermittedPersons")asnecessarytoperformunderthisAgreement,providedPermittedPersonsareboundinwritingtoobligationsofconfidentialityandnon-useofConfidentialInformationnolessprotectivethanthetermshereof;and(d)itshallreturnordestroyallConfidentialInformationofthedisclosingparty,upontheterminationofthisAgreementorattherequestoftheotherparty(subjecttoapplicablelawand,withrespecttoUber,itsinternalrecord-keepingrequirements).
6.3. Notwithstandingtheforegoing,ConfidentialInformationshallnotincludeanyinformationtotheextentit:(a)isorbecomespartofthepublicdomainthroughnoactoromissiononthepartofthereceivingparty;(b)waspossessedbythereceivingpartypriortothedateofthisAgreementwithoutanobligationofconfidentiality;(c)isdisclosedtothereceivingpartybyathirdpartyhavingnoobligationofconfidentialitywithrespectthereto;or(d)isrequiredtobedisclosedpursuanttolaw,courtorder,subpoenaorgovernmentalauthority,providedthereceivingpartynotifiesthedisclosingpartythereofandprovidesthedisclosingpartyareasonableopportunitytocontestorlimitsuchrequireddisclosure.
7. Privacy
7.1. DisclosureofCustomerorDriverInformation.Subjecttoapplicablelawandregulation,Ubermay,butshallnotberequiredto,providetoCustomer,aDriver,aUser,aninsurancecompanyand/orrelevantauthoritiesand/orregulatoryagenciesanyinformation(includingpersonalinformation(e.g.,informationobtainedaboutaDriverthroughanybackgroundcheck)andanyUberData)aboutCustomer,aDriver,oranyTransportationServicesprovidedhereunderif:(a)thereisacomplaint,disputeorconflict,includinganaccident,betweenCustomeroraDriverontheonehandandaUserontheotherhand;(b)itisnecessarytoenforcethetermsofthisAgreement;(c)itisrequired,inUber’soranyAffiliate’ssolediscretion,byapplicablelaworregulatoryrequirements(e.g.,UberoritsAffiliatereceivesasubpoena,warrant,orotherlegalprocessforinformation);(d)itisnecessary,inUber’soranyAffiliate’ssolediscretion,to(1)protectthesafety,rights,propertyorsecurityofUberoritsAffiliates,theUberServicesoranythirdparty;(2)protectthesafetyofthepublicforanyreasonincludingthefacilitationofinsuranceclaimsrelatedtotheUberServices;(3)detect,preventorotherwiseaddressfraud,securityortechnicalissues;and/or(4)preventorstopactivityUberoritsAffiliates,intheirsolediscretion,mayconsidertobe,ortoposeariskofbeing,anillegal,unethical,orlegallyactionableactivity);or(e)itisrequiredornecessary,inUber’soranyofitsAffiliate’ssole
discretion,forinsuranceorotherpurposesrelatedtoCustomer’soranyDriver’sabilitytoqualify,orremainqualified,tousetheUberServices.CustomerunderstandsthatUbermayretainanditsDrivers’personaldataforlegal,regulatory,safetyandothernecessarypurposesafterthisAgreementisterminated.
7.2. UberanditsAffiliatesmaycollectpersonaldatafromCustomeroraDriverduringthecourseofCustomer’sorsuchDriver’sapplicationfor,anduseof,theUberServices,orobtaininformationaboutCustomeroranyDriversfromthirdparties.Suchinformationmaybestored,processed,transferred,andaccessedbyUberanditsAffiliates,thirdpartiesandserviceproviders,forbusinesspurposes,includingformarketing,leadgeneration,servicedevelopmentandimprovement,analytics,industryandmarketresearch,andsuchotherpurposesconsistentwithUber’sanditsAffiliates’legitimatebusinessneeds.Customer(orDriver,throughtheDriverAddendum)expresslyconsentstosuchuseofpersonaldata.
8. Insurance
8.1. CustomeragreestomaintainduringthetermofthisAgreementonallVehiclesoperatedbyCustomeroritsDriverscommercialautomobileliabilityinsurancethatprovidesprotectionagainstbodilyinjuryandpropertydamagetothirdpartiesatlevelsofcoveragethatsatisfyallapplicablelawsintheTerritory.Thiscoveragemustalsoincludeanyno-faultcoveragerequiredbylawintheTerritorythatmaynotbewaivedbyaninsured.CustomeragreestoprovideUberanditsAffiliatesacopyoftheinsurancepolicy,policydeclarations,proofofinsuranceidentificationcardandproofofpremiumpaymentfortheinsurancepolicyrequiredinthisSection8.1uponrequest.Furthermore,CustomermustprovideUberwithwrittennoticeofcancellationofanyinsurancepolicyrequiredbyUber.UbershallhavenorighttocontrolCustomer’sselectionormaintenanceofCustomer’spolicy.
8.2. CustomeragreestomaintainduringthetermofthisAgreementcommercialgeneralliabilityinsurancethatprovidesprotectionagainstpersonalinjury,advertisinginjuryandpropertydamagetothirdpartiesatlevelsofcoveragerequiredbyallapplicablelawsintheTerritory.
8.3. CustomeragreestomaintainduringthetermofthisAgreementworkers’compensationinsuranceforitselfandanyofitssubcontractorsasrequiredbyallapplicablelawsintheTerritory.Ifpermittedbyapplicablelaw,Customermaychoosetoinsureitselfagainstindustrialinjuriesbymaintainingoccupationalaccidentinsuranceinplaceofworkers’compensationinsurance.Customer’ssubcontractorsmayalso,totheextentpermittedbyapplicablelaw,maintainoccupationalaccidentinsuranceinplaceofworkers’compensationinsurance.Furthermore,ifpermittedbyapplicablelaw,Customermaychoosenottoinsureitselfagainstindustrialinjuriesatall,butdoessoatitsownrisk.
8.4. CustomershalladdUber(oranyAffiliatewhichmaybedesignatedbyUberfromtimetotime)toCustomer’sinsurancepoliciesrequiredinSections8.1and8.2aboveasanadditionalinsured,andshall,uponUber’srequest,provideUberwithacopyofsuchinsurancecertificate(s)withinseven(7)daysofsuchrequest.
9. RepresentationsandWarranties;Disclaimers
9.1. ByCustomer.Customerherebyrepresentsandwarrantsthat:(a)ithasfullpowerandauthoritytoenterintothisAgreementandperformitsobligationshereunder;(b)itisdulyorganized,validlyexistingandingoodstandingunderthelawsofthejurisdictionofitsorigin;(c)ithasnotenteredinto,andduringthetermwillnotenterinto,anyagreementthatwouldpreventitfromcomplyingwiththisAgreement;(d)itwillcomplywithallapplicablelawsinitsperformanceof
thisAgreement,includingholdingandcomplyingwithallpermits,licenses,registrationsandothergovernmentalauthorizationsnecessarytoprovide(i)TransportationServicesusingtheDriversandVehiclespursuanttothisAgreement,and(ii)passengertransportationservicestothirdpartiesintheTerritorygenerally;and(e) itshallrequireallDriversto complywiththeDriverAddendum,theapplicabletermsandconditionssetforthinthisAgreementandallapplicablelaws.
9.2. DisclaimerofWarranties.UBERPROVIDES,ANDCUSTOMERACCEPTS,THEUBERSERVICES,DRIVERAPPANDTHEUBERDEVICESONAN"ASIS"AND"ASAVAILABLE"BASIS.UBERDOESNOTREPRESENT,WARRANTORGUARANTEETHATCUSTOMER’SORANYDRIVER’SACCESSTOORUSEOFTHEUBERSERVICES,DRIVERAPPORTHEUBERDEVICES:(A)WILLBEUNINTERRUPTEDORERRORFREE;OR(B)WILLRESULTINANYREQUESTSFORTRANSPORTATIONSERVICES.UBERFUNCTIONSASANON-DEMANDLEADGENERATIONANDRELATEDSERVICEONLYANDMAKESNOREPRESENTATIONS,WARRANTIESORGUARANTEESASTOTHEACTIONSORINACTIONSOFTHEUSERSWHOMAYREQUESTORRECEIVETRANSPORTATIONSERVICESFROMCUSTOMERORANYDRIVERHEREUNDER,ANDUBERDOESNOTSCREENOROTHERWISEEVALUATEUSERS. BY USINGTHEUBERSERVICESANDDRIVERAPP,CUSTOMERACKNOWLEDGESANDAGREESTHATCUSTOMERORADRIVERMAYBEINTRODUCEDTOATHIRDPARTYTHATMAYPOSEHARMORRISKTOCUSTOMER,ADRIVEROROTHERTHIRDPARTIES.CUSTOMERANDDRIVERSAREADVISEDTOTAKEREASONABLEPRECAUTIONSWITHRESPECTTOINTERACTIONSWITHTHIRDPARTIESENCOUNTEREDINCONNECTIONWITHTHEUSEOFTHEUBERSERVICESORDRIVERAPP.NOTWITHSTANDINGUBER’SAPPOINTMENTASTHELIMITEDPAYMENTCOLLECTIONAGENTOFCUSTOMERFORTHEPURPOSEOFACCEPTINGPAYMENTFROMUSERSONBEHALFOFCUSTOMERASSETFORTHINSECTION4ABOVE,UBEREXPRESSLYDISCLAIMSALLLIABILITYFORANYACTOROMISSIONOFCUSTOMER,ANYUSEROROTHERTHIRDPARTY.
9.3. NoServiceGuarantee.UBERDOESNOTGUARANTEETHEAVAILABILITYORUPTIMEOFTHEUBERSERVICESORDRIVERAPP.CUSTOMERACKNOWLEDGESANDAGREESTHATTHEUBERSERVICESORDRIVERAPPMAYBEUNAVAILABLEATANYTIMEANDFORANYREASON(e.g.,DUETOSCHEDULEDMAINTENANCEORNETWORKFAILURE).FURTHER,THEUBERSERVICESORDRIVERAPPMAYBESUBJECTTOLIMITATIONS,DELAYS,ANDOTHERPROBLEMSINHERENTINTHEUSEOFTHEINTERNETANDELECTRONICCOMMUNICATIONS,ANDUBERISNOTRESPONSIBLEFORANYDELAYS,DELIVERYFAILURES,OROTHERDAMAGES,LIABILITIESORLOSSESRESULTINGFROMSUCHPROBLEMS.
10. Indemnification
10.1. Customershallindemnify,defend(atUber’soption)andholdharmlessUberanditsAffiliatesandtheirrespectiveofficers,directors,employees,agents,successorsandassignsfromandagainstanyandallliabilities,expenses(includinglegalfees),damages,penalties,fines,socialsecuritycontributionsandtaxesarisingoutoforrelatedto:(a)Customer’sbreachofitsrepresentations,warrantiesorobligationsunderthisAgreement;or(b)aclaimbyathirdparty(includingUsers,regulatorsandgovernmentalauthorities)directlyorindirectlyrelatedtoCustomer’sprovisionofTransportationServicesoruseoftheUberServices.ThisindemnificationprovisionshallnotapplytoCustomer’soranyDrivers'breachofanyrepresentationsregardingtheirstatusasindependentcontractors.
10.2. AsbetweenCustomerandUber,CustomerisandshallbesolelyresponsibleforitsDrivers’provisionofTransportationServices.Assuch,Customershallindemnify,defend(atUber’soption)andholdharmlessUberanditsAffiliatesandtheirrespectiveofficers,directors,employees,agents,successorsandassignsfromandagainstanyandallliabilities,expenses
(includinglegalfees),damages,penalties,fines,socialcontributionsandtaxesdirectlyorindirectlyarisingoutoforrelatedtoitsDrivers’provisionofTransportationServicesoruseoftheUberServices.
11. LimitsofLiability.UBERANDITSAFFILIATESSHALLNOTBELIABLEUNDERORRELATEDTOTHISAGREEMENTFORANYOFTHEFOLLOWING,WHETHERBASEDONCONTRACT,TORTORANYOTHERLEGALTHEORY,EVENIFAPARTYHASBEENADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGES:(i)ANYINCIDENTAL,PUNITIVE,SPECIAL,EXEMPLARY,CONSEQUENTIAL,OROTHERINDIRECTDAMAGESOFANYTYPEORKIND;OR(ii)CUSTOMER’SORANYTHIRDPARTY’SPROPERTYDAMAGE,ORLOSSORINACCURACYOFDATA,ORLOSSOFBUSINESS,REVENUE,PROFITS,USEOROTHERECONOMICADVANTAGE.EXCEPTFORUBER’SOBLIGATIONSTOPAYAMOUNTSDUETOCUSTOMERPURSUANTTOSECTION4ABOVE,BUTSUBJECTTOANYLIMITATIONSOROTHERPROVISIONSCONTAINEDINTHISAGREEMENTWHICHAREAPPLICABLETHERETO,INNOEVENTSHALLTHELIABILITYOFUBERORITSAFFILIATESUNDERTHISAGREEMENTEXCEEDTHEAMOUNTOFSERVICEFEESACTUALLYPAIDTOORDUETOUBERHEREUNDERINTHESIX(6)MONTHPERIODIMMEDIATELYPRECEDINGTHEEVENTGIVINGRISETOSUCHCLAIM.
12. TermandTermination
12.1. Term.ThisAgreementshallcommenceonthedateacceptedbyCustomerandshallcontinueuntilterminatedassetforthherein.
12.2. Termination.EitherpartymayterminatethisAgreement:(a)withoutcauseatanytimeuponseven(7)dayspriorwrittennoticetotheotherparty;(b)immediately,withoutnotice,fortheotherparty’smaterialbreachofthisAgreement;or(c)immediately,withoutnotice,intheeventoftheinsolvencyorbankruptcyoftheotherparty,orupontheotherparty’sfilingorsubmissionofrequestforsuspensionofpayment(orsimilaractionorevent)againsttheterminatingparty.Inaddition,UbermayterminatethisAgreementordeactivateCustomeroraparticularDriverimmediately,withoutnotice,withrespecttoCustomerand/oranyDriverintheeventCustomerand/oranyDriver,asapplicable,nolongerqualifies,underapplicablelaworthestandardsandpoliciesofUber,toprovideTransportationServicesortooperatetheVehicle,orasotherwisesetforthinthisAgreement.
12.3. EffectofTermination.UponterminationoftheAgreement,CustomerandallDrivers,asapplicable,shall:(a)promptlyreturntoUberallUberDevices;and(b)immediatelydeleteandfullyremovetheDriverAppfromanyapplicableDriver-ProvidedDevices.OutstandingpaymentobligationsandSections1,2.3,2.5,2.6.3,4.7,4.8,5.3,6,7,9,10,11,12.3,13,14and15shallsurvivetheterminationofthisAgreement.
13. RelationshipoftheParties
13.1. ExceptasotherwiseexpresslyprovidedhereinwithrespecttoUberactingasthelimitedpaymentcollectionagentsolelyforthepurposeofcollectingpaymentfromUsersonbehalfofCustomer,therelationshipbetweenthepartiesunderthisAgreementissolelythatofindependentcontractingparties.Thepartiesexpresslyagreethat:(a)thisAgreementisnotanemploymentagreement,nordoesitcreateanemploymentrelationship,betweenUberandCustomerorUberandanyDriver;and(b)nojointventure,partnership,oragencyrelationshipexistsbetweenUberandCustomerorUberandanyDriver.
13.2. CustomerhasnoauthoritytobindUberandundertakesnottoholditselfout,andtoensurethateachDriverdoesnotholdhimselforherselfout,asanemployee,agentorauthorized
representativeofUberoritsAffiliates.Where,byimplicationofmandatorylaworotherwise,CustomeroranyDrivermaybedeemedanagentorrepresentativeofUber,Customerundertakesandagreestoindemnify,defend(atUber’soption)andholdUberanditsAffiliatesharmlessfromandagainstanyclaimsbyanypersonorentitybasedonsuchimpliedagencyorrepresentativerelationship.
14. MiscellaneousTerms
14.1. Modification.IntheeventUbermodifiesthetermsandconditionsofthisAgreementorDriverAddendumatanytime,suchmodificationsshallbebindingonCustomeronlyuponCustomer’sacceptanceofthemodifiedAgreementand/orDriverAddendum.UberreservestherighttomodifyanyinformationreferencedathyperlinksfromthisAgreementfromtimetotime.Customerherebyacknowledgesandagreesthat,byusingtheUberServices,ordownloading,installingorusingtheDriverApp,Customerisboundbyanyfutureamendmentsandadditionstoinformationreferencedathyperlinksherein,ordocumentsincorporatedherein,includingwithrespecttoFareCalculations.ContinueduseoftheUberServicesorDriverAppafteranysuchchangesshallconstituteCustomer’sconsenttosuchchanges.Unlesschangesaremadetothearbitrationprovisionsherein,CustomeragreesthatmodificationofthisAgreementdoesnotcreatearenewedopportunitytooptoutofarbitration.
14.2. SupplementalTerms.SupplementaltermsmayapplytoCustomer’sandDriver’suseoftheUberServices,suchasusepoliciesortermsrelatedtocertainfeaturesandfunctionality,whichmaybemodifiedfromtimetotime(“SupplementalTerms”).CustomermaybepresentedwithcertainSupplementalTermsfromtimetotime.SupplementalTermsareinadditionto,andshallbedeemedapartof,thisAgreement.SupplementalTermsshallprevailoverthisAgreementintheeventofaconflict.
14.3. Severability.IfanyprovisionofthisAgreementisorbecomesinvalidornon-binding,thepartiesshallremainboundbyallotherprovisionshereof.Inthatevent,thepartiesshallreplacetheinvalidornon-bindingprovisionwithprovisionsthatarevalidandbindingandthathave,tothegreatestextentpossible,asimilareffectastheinvalidornon-bindingprovision,giventhecontentsandpurposeofthisAgreement.
14.4. Assignment.NeitherpartyshallassignortransferthisAgreementoranyofitsrightsorobligationshereunder,inwholeorinpart,withoutthepriorwrittenconsentoftheotherparty;providedthatUbermayassignortransferthisAgreementoranyorallofitsrightsorobligationsunderthisAgreementfromtimetotimewithoutconsent:(a)toanAffiliate;or(b)toanacquirerofallorsubstantiallyallofUber’sbusiness,equityorassets.
14.5. EntireAgreement.ThisAgreement,includingallSupplementalTerms,constitutestheentireagreementandunderstandingofthepartieswithrespecttoitssubjectmatterandreplacesandsupersedesallpriororcontemporaneousagreementsorundertakingsregardingsuchsubjectmatter.InthisAgreement,thewords“including”and“include”mean“including,butnotlimitedto.”TherecitalsformapartofthisAgreement.
14.6. NoThirdPartyBeneficiaries.TherearenothirdpartybeneficiariestothisAgreement,exceptasexpresslysetforthintheArbitrationProvisioninSection15.3.NothingcontainedinthisAgreementisintendedtoorshallbeinterpretedtocreateanythirdpartybeneficiaryclaims.
14.7. Notices.AnynoticedeliveredbyUbertoCustomerunderthisAgreementwillbedeliveredbyemailtotheemailaddressassociatedwithCustomer’saccountorbypostingontheCustomerportalavailableontheUberServices.AnynoticedeliveredbyCustomertoUberunderthis
AgreementwillbedeliveredbycontactingUberathttp://partners.uber.cominthe“ContactUs”section.AdditionalTerritory-specificnoticesmayberequiredfromtimetotime.
15. GoverningLaw;Arbitration
15.1 ThechoiceoflawprovisionscontainedinthisSection15.1donotapplytothearbitrationclausecontainedinSection15.3,sucharbitrationclausebeinggovernedbytheFederalArbitrationAct.Accordingly,andexceptasotherwisestatedinSection15.3,theinterpretationofthisAgreementshallbegovernedbyCalifornialaw,withoutregardtothechoiceorconflictsoflawprovisionsofanyjurisdiction.Anydisputes,actions,claimsorcausesofactionarisingoutoforinconnectionwiththisAgreementortheUberServicesthatarenotsubjecttothearbitrationclausecontainedinthisSection15.3shallbesubjecttotheexclusivejurisdictionofthestateandfederalcourtslocatedintheCityandCountyofSanFrancisco,California.However,neitherthechoiceoflawprovisionregardingtheinterpretationofthisAgreementnortheforumselectionprovisionisintendedtocreateanyothersubstantiverighttonon-CalifornianstoassertclaimsunderCalifornialawwhetherthatbebystatute,commonlaw,orotherwise.Theseprovisions,andexceptasotherwiseprovidedinSection15.3,areonlyintendedtospecifytheuseofCalifornialawtointerpretthisAgreementandtheforumfordisputesassertingabreachofthisAgreement,andtheseprovisionsshallnotbeinterpretedasgenerallyextendingCalifornialawtoCustomerifCustomerdoesnototherwiseoperateitsbusinessinCalifornia.TheforegoingchoiceoflawandforumselectionprovisionsdonotapplytothearbitrationclauseinSection15.3ortoanyarbitrabledisputesasdefinedtherein.Instead,asdescribedinSection15.3,theFederalArbitrationActshallapplytoanysuchdispute.ThefailureofUbertoenforceanyrightorprovisioninthisAgreementshallnotconstituteawaiverofsuchrightorprovisionunlessacknowledgedandagreedtobyUberinwriting.
15.2 OtherthandisputesregardingtheintellectualpropertyrightsofthepartiesandotherclaimsidentifiedinSection15.3.ii,anydisputes,actions,claimsorcausesofactionarisingoutoforinconnectionwiththisAgreementortheUberServicesshallbesubjecttoarbitrationpursuanttoSection15.3.
15.3 Arbitration.
ImportantNoteRegardingthisSection15.3:
● Exceptasprovidedbelow,arbitrationdoesnotlimitoraffectthelegalclaimsyoumaybringagainstUber.Agreeingtoarbitrationonlyaffectswhereanysuchclaimsmaybebroughtandhowtheywillberesolved.
● Arbitrationisaprocessofprivatedisputeresolutionthatdoesnotinvolvethecivilcourts,aciviljudge,orajury.Instead,theparties’disputeisdecidedbyaprivatearbitratorselectedbythepartiesusingtheprocesssetforthherein.Otherarbitrationrulesandproceduresarealsosetforthherein.
● Unlessthelawrequiresotherwise,asdeterminedbytheArbitratorbaseduponthecircumstancespresented,youwillberequiredtosplitthecostofanyarbitrationwithUber.
● IMPORTANT:ThisArbitrationProvisionwillrequireyoutoresolveanyclaimthatyoumayhaveagainstUberonanindividualbasis,exceptasprovidedbelow,pursuanttothetermsoftheAgreementunlessyouchoosetooptoutoftheArbitrationProvision.Exceptasprovidedbelow,thisprovisionwillprecludeyoufrombringinganyclass,collective,orrepresentativeaction(otherthanactionsunderthePrivateAttorneysGeneralActof2004(“PAGA”),CaliforniaLaborCode§2698etseq.(“PAGA”))againstUber,andalsoprecludesyoufromparticipatinginorrecoveringreliefunderanycurrentorfutureclass,collective,orrepresentative(non-PAGA)actionbroughtagainstUberbysomeoneelse.
o CaseshavebeenfiledagainstUberandmaybefiledinthefutureinvolvingclaimsbyusersofUberServicesandSoftware,includingbydrivers.Youshouldassumethattherearenow,andmaybeinthefuture,lawsuitsagainstUberallegingclass,collective,and/orrepresentative(non-PAGA)claimsonyourbehalf,includingbutnotlimitedtoclaimsfortips,reimbursementofexpenses,andemploymentstatus.Suchclaims,ifsuccessful,couldresultinsomemonetaryrecoverytoyou.(THESECASESNOWINCLUDE,FOREXAMPLE,YUCESOYETAL.V.UBERTECHNOLOGIES,INC.,ETAL.,CASENO.3:15-CV-00262(NORTHERNDISTRICTOFCALIFORNIA);INREUBERFCRALITIGATION,CASENO.14-CV-05200-EMC(NORTHERNDISTRICTOFCALIFORNIA);ANDO’CONNORV.UBERTECHNOLOGIES,INC.,ETAL.,CASENO.CV13-03826-EMC(NORTHERNDISTRICTOFCALIFORNIA).ThecontactinformationforcounselintheO’Connormatterisasfollows:ShannonLiss-Riordan,Lichten&Liss-Riordan,P.C.,100CambridgeStreet,20thFloor,Boston,MA02114,Telephone:(617)994-5800,Fax:(617)994-5801,email:[email protected].)
o Themereexistenceofsuchclass,collective,and/orrepresentativelawsuits,however,doesnotmeanthatsuchlawsuitswillultimatelysucceed.ButifyoudoagreetoarbitrationwithUber,youareagreeinginadvance,exceptasotherwiseprovided,thatyouwillnotparticipateinand,
therefore,willnotseektorecovermonetaryorotherreliefunderanysuchclass,collective,and/orrepresentative(non-PAGA)lawsuit.
o However,asdiscussedaboveandexceptasprovidedbelow,ifyouagreetoarbitration,youwillnotbeprecludedfrombringingyourclaimsagainstUberinanindividualarbitrationproceeding.Ifsuccessfulonsuchclaims,youcouldbeawardedmoneyorotherreliefbyanarbitrator(subjecttosplittingthecostofarbitrationasmentionedabove).
WHETHERTOAGREETOARBITRATIONISANIMPORTANTBUSINESSDECISION.ITISYOURDECISIONTOMAKE,ANDYOUSHOULDNOTRELYSOLELYUPONTHEINFORMATIONPROVIDEDINTHISAGREEMENTASITISNOTINTENDEDTOCONTAINACOMPLETEEXPLANATIONOFTHECONSEQUENCESOFARBITRATION.YOUSHOULDTAKEREASONABLESTEPSTOCONDUCTFURTHERRESEARCHANDTOCONSULTWITHOTHERS—INCLUDINGBUTNOTLIMITEDTOANATTORNEY—REGARDINGTHECONSEQUENCESOFYOURDECISION,JUSTASYOUWOULDWHENMAKINGANYOTHERIMPORTANTBUSINESSORLIFEDECISION. i. How This Arbitration Provision Applies.
ThisArbitrationProvisionisgovernedbytheFederalArbitrationAct,9U.S.C.§1etseq.(the“FAA”)andevidencesatransactioninvolvinginterstatecommerce.ThisArbitrationProvisionappliestoanydisputearisingoutoforrelatedtothisAgreementorterminationoftheAgreementandsurvivesaftertheAgreementterminates.NothingcontainedinthisArbitrationProvisionshallbeconstruedtopreventorexcuseYoufromutilizinganyinformalprocedureforresolutionofcomplaintsestablishedinthisAgreement(ifany),andthisArbitrationProvisionisnotintendedtobeasubstitutefortheutilizationofsuchprocedures.
Exceptasitotherwiseprovides,thisArbitrationProvisionisintendedtoapplytotheresolutionofdisputesthatotherwisewouldberesolvedinacourtoflaworbeforeanyforumotherthanarbitration,withtheexceptionofproceedingsthatmustbeexhaustedunderapplicablelawbeforepursuingaclaiminacourtoflaworinanyforumotherthanarbitration.Exceptasitotherwiseprovides,thisArbitrationProvisionrequiresallsuchdisputestoberesolvedonlybyanarbitratorthroughfinalandbindingarbitrationonanindividualbasisonlyandnotbywayofcourtorjurytrial,orbywayofclass,collective,orrepresentative(non-PAGA)action.
ExceptasprovidedinSection15.3(v),below,regardingtheClassActionWaiver,suchdisputesincludewithoutlimitationdisputesarisingoutoforrelatingtointerpretationorapplicationofthisArbitrationProvision,includingtheenforceability,revocabilityorvalidityoftheArbitration
ProvisionoranyportionoftheArbitrationProvision.AllsuchmattersshallbedecidedbyanArbitratorandnotbyacourtorjudge.However,assetforthbelow,theprecedingsentencesshallnotapplytodisputesrelatingtotheinterpretationorapplicationoftheClassActionWaiverorPAGAWaiverbelow,includingtheirenforceability,revocabilityorvalidity.
Exceptasitotherwiseprovides,thisArbitrationProvisionalsoapplies,withoutlimitation,toalldisputesbetweenYouandUber,aswellasalldisputesbetweenYouandUber’sfiduciaries,administrators,affiliates,subsidiaries,parents,andallsuccessorsandassignsofanyofthem,includingbutnotlimitedtoanydisputesarisingoutoforrelatedtothisAgreementanddisputesarisingoutoforrelatedtoYourrelationshipwithUber,includingterminationoftherelationship.ThisArbitrationProvisionalsoapplies,withoutlimitation,todisputesregardinganycity,county,stateorfederalwage-hourlaw,tradesecrets,unfaircompetition,compensation,breaksandrestperiods,expensereimbursement,termination,harassmentandclaimsarisingundertheUniformTradeSecretsAct,CivilRightsActof1964,AmericansWithDisabilitiesAct,AgeDiscriminationinEmploymentAct,FamilyMedicalLeaveAct,FairLaborStandardsAct,EmployeeRetirementIncomeSecurityAct(exceptforindividualclaimsforemployeebenefitsunderanybenefitplansponsoredbyUberandcoveredbytheEmployeeRetirementIncomeSecurityActof1974orfundedbyinsurance),GeneticInformationNon-DiscriminationAct,andstatestatutes,ifany,addressingthesameorsimilarsubjectmatters,andallothersimilarfederalandstatestatutoryandcommonlawclaims.
ThisAgreementisintendedtorequirearbitrationofeveryclaimordisputethatlawfullycanbearbitrated,exceptforthoseclaimsanddisputeswhichbythetermsofthisAgreementareexpresslyexcludedfromtheArbitrationProvision.
UberTechnologies,Inc.isanintended,thirdpartybeneficiaryofthisAgreement.
ii. Limitations On How This Agreement Applies.
ThedisputesandclaimssetforthbelowshallnotbesubjecttoarbitrationandtherequirementtoarbitratesetforthinSection15.3ofthisAgreementshallnotapply:
ArepresentativeactionbroughtonbehalfofothersunderthePrivateAttorneysGeneralActof2004(“PAGA”),CaliforniaLaborCode§2698etseq.,totheextentwaiverofsuchaclaimisdeemedunenforceablebyacourtofcompetentjurisdiction;
Claimsforworkerscompensation,statedisabilityinsuranceandunemploymentinsurancebenefits;
RegardlessofanyothertermsofthisAgreement,nothingpreventsyoufrommakingareporttoorfilingaclaimorchargewiththeEqualEmploymentOpportunityCommission,U.S.DepartmentofLabor,SecuritiesExchangeCommission,NationalLaborRelationsBoard,orOfficeofFederalContractCompliancePrograms,andnothinginthisAgreementorArbitrationProvisionpreventstheinvestigationbyagovernmentagencyofanyreport,claimorchargeotherwisecoveredbythisArbitrationProvision.NothinginthisArbitrationProvisionshallbedeemedtoprecludeorexcuseapartyfrombringinganadministrativeclaimbeforeanyagencyinordertofulfilltheparty'sobligationtoexhaustadministrativeremediesbeforemakingaclaiminarbitration;
DisputesthatmaynotbesubjecttoapredisputearbitrationagreementpursuanttoapplicableFederallaworExecutiveOrderareexcludedfromthecoverageofthisArbitrationProvision;
DisputesregardingtheIntellectualPropertyRightsoftheparties;
ThisArbitrationProvisionshallnotbeconstruedtorequirethearbitrationofanyclaimsagainstacontractorthatmaynotbethesubjectofamandatoryarbitrationagreementasprovidedbysection8116oftheDepartmentofDefense("DoD")AppropriationsActforFiscalYear2010(Pub.L.111-118),section8102oftheDepartmentofDefense("DoD")AppropriationsActforFiscalYear2011(Pub.L.112-10,DivisionA),andtheirimplementingregulations,oranysuccessorDoDappropriationsactaddressingthearbitrabilityofclaims.
iii. Selecting The Arbitrator and Location of the Arbitration.
TheArbitratorshallbeselectedbymutualagreementofUberandYou.UnlessYouandUbermutuallyagreeotherwise,theArbitratorshallbeanattorneylicensedtopracticeinthelocationwherethearbitrationproceedingwillbeconductedoraretiredfederalorstatejudicialofficerwhopresidedinthejurisdictionwherethearbitrationwillbeconducted.IfthePartiescannotagreeonanArbitrator,thenanarbitratorwillbeselectedusingthealternatestrikemethodfromalistoffive(5)neutralarbitratorsprovidedbyJAMS(JudicialArbitration&MediationServices).Youwillhavetheoptionofmakingthefirststrike.IfaJAMSarbitratorisused,thentheJAMSStreamlinedArbitrationRules&Proceduresruleswillapply;however,ifthereisaconflictbetweentheJAMSRulesandthisAgreement,thisAgreementshallgovern.Thoserulesareavailablehere:
http://www.jamsadr.com/rules-streamlined-arbitration/
Thelocationofthearbitrationproceedingshallbenomorethan45milesfromtheplacewhereYoulastprovidedtransportationservicesunderthisAgreement,unlesseachpartytothearbitrationagreesinwritingotherwise.
iv. Starting The Arbitration.
Allclaimsinarbitrationaresubjecttothesamestatutesoflimitationthatwouldapplyincourt.Thepartybringingtheclaimmustdemandarbitrationinwritinganddeliverthewrittendemandbyhandorfirstclassmailtotheotherpartywithintheapplicablestatuteoflimitationsperiod.ThedemandforarbitrationshallincludeidentificationoftheParties,astatementofthelegalandfactualbasisoftheclaim(s),andaspecificationoftheremedysought.AnydemandforarbitrationmadetoUbershallbeprovidedtoGeneralCounsel,UberTechnologies,Inc.,1455MarketSt.,Ste.400,SanFranciscoCA94103.TheArbitratorshallresolvealldisputesregardingthetimelinessorproprietyofthedemandforarbitration.Apartymayapplytoacourtofcompetentjurisdictionfortemporaryorpreliminaryinjunctivereliefinconnectionwithanarbitrablecontroversy,butonlyuponthegroundthattheawardtowhichthatpartymaybeentitledmayberenderedineffectualwithoutsuchprovisionalrelief.
v. How Arbitration Proceedings Are Conducted.
Inarbitration,thePartieswillhavetherighttoconductadequatecivildiscovery,bringdispositivemotions,andpresentwitnessesandevidenceasneededtopresenttheircasesanddefenses,andanydisputesinthisregardshallberesolvedbytheArbitrator.
YouandUberagreetoresolveanydisputethatisinarbitrationonanindividualbasisonly,andnotonaclassorcollectiveactionbasis(“ClassActionWaiver”).TheArbitratorshallhavenoauthoritytoconsiderorresolveanyclaimorissueanyreliefonanybasisotherthananindividualbasis.TheArbitratorshallhavenoauthoritytoconsiderorresolveanyclaimorissueanyreliefonaclass,collective,orrepresentativebasis.NotwithstandinganyotherprovisionofthisAgreement,theArbitrationProvisionortheJAMSStreamlinedArbitrationRules&Procedures,disputesregardingtheenforceability,revocabilityorvalidityoftheClassActionWaivermayberesolvedonlybyacivilcourtofcompetentjurisdictionandnotbyanarbitrator.Inanycaseinwhich(1)thedisputeisfiledasaclass,collective,orrepresentativeactionand(2)thereisafinaljudicialdeterminationthatallorpartoftheClassActionWaiverisunenforceable,theclass,collective,and/orrepresentativeactiontothatextentmustbelitigatedinacivilcourtofcompetentjurisdiction,buttheportionoftheClassActionWaiverthatisenforceableshallbeenforcedinarbitration.
WhileUberwillnottakeanyretaliatoryactioninresponsetoanyexerciseofrightsYoumayhaveunderSection7oftheNationalLaborRelationsAct,ifany,UbershallnotbeprecludedfrommovingtoenforceitsrightsundertheFAAtocompelarbitrationonthetermsandconditionssetforthinthisAgreement.
PrivateAttorneysGeneralAct.
NotwithstandinganyotherprovisionofthisAgreementortheArbitrationProvision,totheextentpermittedbylaw,(1)YouandUberagreenottobringarepresentativeactiononbehalfofothersunderthePrivateAttorneysGeneralActof2004(“PAGA”),CaliforniaLaborCode§2698etseq.,inanycourtorinarbitration,and(2)foranyclaimbroughtonaprivateattorneygeneralbasis—i.e.,whereyouareseekingtopursueaclaimonbehalfofagovernmententity—bothyouandUberagreethatanysuchdisputeshallberesolvedinarbitrationonanindividualbasisonly(i.e.,toresolvewhetheryouhavepersonallybeenaggrievedorsubjecttoanyviolationsoflaw),andthatsuchanactionmaynotbeusedtoresolvetheclaimsorrightsofotherindividualsinasingleorcollectiveproceeding(i.e.,toresolvewhetherotherindividualshavebeenaggrievedorsubjecttoanyviolationsoflaw)(“PAGAWaiver”).NotwithstandinganyotherprovisionofthisAgreementortheArbitrationProvision,thevalidityofthePAGAWaivermayberesolvedonlybyacivilcourtofcompetentjurisdictionandnotbyanarbitrator.IfanyprovisionofthePAGAWaiverisfoundtobeunenforceableorunlawfulforanyreason,(1)theunenforceableprovisionshallbeseveredfromthisAgreement;(2)severanceoftheunenforceableprovisionshallhavenoimpactwhatsoeverontheArbitrationProvisionortheParties’attempttoarbitrateanyremainingclaimsonanindividualbasispursuanttotheArbitrationProvision;and(3)anyrepresentativeactionbroughtunderPAGAonbehalfofothersmustbelitigatedinacivilcourtofcompetentjurisdictionandnotinarbitration.TotheextentthatthereareanyclaimstobelitigatedinacivilcourtofcompetentjurisdictionbecauseacivilcourtofcompetentjurisdictiondeterminesthatthePAGAWaiverisunenforceablewithrespect
tothoseclaims,thePartiesagreethatlitigationofthoseclaimsshallbestayedpendingtheoutcomeofanyindividualclaimsinarbitration.
vi. PayingForTheArbitration.
Eachpartywillpaythefeesforhis,heroritsownattorneys,subjecttoanyremediestowhichthatpartymaylaterbeentitledunderapplicablelaw(i.e.,apartyprevailsonaclaimthatprovidesfortheawardofreasonableattorneyfeestotheprevailingparty).Inallcaseswhererequiredbylaw,UberwillpaytheArbitrator'sandarbitrationfees.IfunderapplicablelawUberisnotrequiredtopayalloftheArbitrator'sand/orarbitrationfees,suchfee(s)willbeapportionedequallybetweenthePartiesorasotherwiserequiredbyapplicablelaw.However,YouwillnotberequiredtobearanytypeoffeeorexpensethatYouwouldnotberequiredtobearifYouhadfiledtheactioninacourtoflaw.AnydisputesinthatregardwillberesolvedbytheArbitratorassoonaspracticableaftertheArbitratorisselected,andUbershallbearalloftheArbitrator’sandarbitrationfeesuntilsuchtimeastheArbitratorresolvesanysuchdispute.
vii. TheArbitrationHearingAndAward.
ThePartieswillarbitratetheirdisputebeforetheArbitrator,whoshallconferwiththePartiesregardingtheconductofthehearingandresolveanydisputesthePartiesmayhaveinthatregard.Within30daysofthecloseofthearbitrationhearing,orwithinalongerperiodoftimeasagreedtobythePartiesorasorderedbytheArbitrator,anypartywillhavetherighttoprepare,serveontheotherpartyandfilewiththeArbitratorabrief.TheArbitratormayawardanypartyanyremedytowhichthatpartyisentitledunderapplicablelaw,butsuchremediesshallbelimitedtothosethatwouldbeavailabletoapartyinhisorherindividualcapacityinacourtoflawfortheclaimspresentedtoanddecidedbytheArbitrator,andnoremediesthatotherwisewouldbeavailabletoanindividualinacourtoflawwillbeforfeitedbyvirtueofthisArbitrationProvision.TheArbitratorwillissueadecisionorawardinwriting,statingtheessentialfindingsoffactandconclusionsoflaw.Acourtofcompetentjurisdictionshallhavetheauthoritytoenterajudgmentupontheawardmadepursuanttothearbitration.TheArbitratorshallnothavethepowertocommiterrorsoflaworlegalreasoning,andtheawardmaybevacatedorcorrectedonappealtoacourtofcompetentjurisdictionforanysucherror.
viii. Your Right To Opt Out Of Arbitration.
ArbitrationisnotamandatoryconditionofyourcontractualrelationshipwithUber.IfYoudonotwanttobesubjecttothisArbitrationProvision,YoumayoptoutofthisArbitrationProvisionbynotifyingUberinwritingofYourdesiretooptoutofthisArbitrationProvision,whichwritingmustbedated,[email protected],byU.S.Mail,orbyanynationallyrecognizeddeliveryservice(e.g,UPS,FederalExpress,etc.),orbyhanddeliveryto:
GeneralCounselUberTechnologies,Inc.1455MarketSt.,Ste.400SanFranciscoCA94103
Inordertobeeffective,thewritingmustclearlyindicateYourintenttooptoutofthisArbitrationProvisionandtheenvelopecontainingthesignedwritingmustbereceived(ifdeliveredbyhand)orpost-markedwithin30daysofthedatethisAgreementisexecutedbyYou.YourwritingoptingoutofthisArbitrationProvisionwillbefiledwithacopyofthisAgreementandmaintainedbyUber.ShouldYounotoptoutofthisArbitrationProvisionwithinthe30-dayperiod,YouandUbershallbeboundbythetermsofthisArbitrationProvision.YouhavetherighttoconsultwithcounselofYourchoiceconcerningthisArbitrationProvision.YouunderstandthatYouwillnotbesubjecttoretaliationifYouexerciseYourrighttoassertclaimsoropt-outofcoverageunderthisArbitrationProvision.
ix. Full And Complete Agreement Related To Formal Resolution Of Disputes; Enforcement Of This Agreement.
ThisArbitrationProvisionisthefullandcompleteagreementrelatingtotheformalresolutionofdisputesarisingoutofthisAgreement.Exceptasstatedinsubsectionv,above,intheeventanyportionofthisArbitrationProvisionisdeemedunenforceable,theremainderofthisArbitrationProvisionwillbeenforceable.
Byclicking“Iaccept”,CustomerexpresslyacknowledgethatCustomerhasread,understood,andtakenstepstothoughtfullyconsidertheconsequencesofthisAgreement,thatCustomeragreestobeboundbythetermsandconditionsoftheAgreement,andthatCustomerislegallycompetenttoenterintothisAgreementwithUber.
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