Information & Technology Services Update Forum May 20 & 21, 2009.

Information & Technology Services

Update ForumInformation & Technology Services

Update Forum

May 20 & 21, 2009May 20 & 21, 2009

AgendaAgenda

Why this realignment of people &

services? How will it work? What’s different this time? What is the value to the university?

Why this realignment of people &

services? How will it work? What’s different this time? What is the value to the university?

Quick Review of Forces for Change

Quick Review of Forces for Change

Strategic Plan for the Administrative

Information Environment PLU 2020 Flexibility From Some Departures Our Own Aspirations, Expectations

Strategic Plan for the Administrative

Information Environment PLU 2020 Flexibility From Some Departures Our Own Aspirations, Expectations

Strategic Plan for the Information Environment

Strategic Plan for the Information Environment

AIE Group Vision for the IE Projects Already in Queue New Technologies Annual Strategic Planning

AIE Group Vision for the IE Projects Already in Queue New Technologies Annual Strategic Planning

Timeframe for AIE Strategic PlanTimeframe for AIE Strategic Plan

2009 2010 2013

Annual Planning Cycles

“Best Practice” Reviews

Existing and Emerging Needs

PrerequisitesData

Warehouse

CRMPortal/

Personalization

Workflow & Doc.

Imaging

Existing Needs

Slide Courtesy of G. Spencer & B. Hoyt, Gene Spencer Consulting, May 2009

PLU 2020PLU 2020 Key Issue

The Role of Technology and Information

in the 21st-Century University Infrastructure

Technology and Information as Strategic

Assets for Institutional Success

Key Issue

The Role of Technology and Information

in the 21st-Century University Infrastructure

Technology and Information as Strategic

Assets for Institutional Success

TransformationsTransformations

How We Work How We Communicate How We Engage the World How We Manage our Resources

How We Work How We Communicate How We Engage the World How We Manage our Resources

I&TS AspirationsI&TS Aspirations

Enhance Services for a New Era Address Accumulated Pressing Needs Acquire New Synergies and Energy

Through New Combinations Increase Long-Term Planning Capacity

Enhance Services for a New Era Address Accumulated Pressing Needs Acquire New Synergies and Energy

Through New Combinations Increase Long-Term Planning Capacity

Change to Become a Change Leader

Change to Become a Change Leader

Become Still More Focused and Responsive for a University That

Aspires to be More Agile,

Competitive, and Effective

Become Still More Focused and Responsive for a University That

Aspires to be More Agile,

Competitive, and Effective

NextGen Information & Technology Services

Banner Administrative Information System (Including Integrated Modules, Enrollment Management, Data Warehouse)

Enterprise Applications (e.g.,R25, Cascade CMS, Sakai, CRM, Portal)

Consulting Service for Non-Enterprise& Hosted Software Solutions

INFORMATION

SYSTEMS

Central Server Services,ID Management Platform, VPN

Desktop LAN, email,Calendaring, Network Storage

Wires: Data, Telephone, Campus-Wide Cable Plant, Cable TV

Web Infrastructure, Machine Rooms

SYSTEMS & COMMUNICATIONS

IT Support: Help Desk, Online Help Communities, Labs, Purchasing & Field Support

Instructional Technologies, Faculty Support, Instructional Design, Media Labs

Multimedia: Learning Spaces, Audio & Video Production, Event Services and Scheduling, Cable TV

Instruction: Training, Skills Development, Process Change Leadership, I&TS Instruction Program Coordination

& Promotion

USER SERVICES

Reference

Collections – Electronic & Print

E-Reserves Circulation Building

Library Technical Services

University Archive

Interlibrary Loan Library Instruction

Copyright & Digital Rights Management

LIBRARY SERVICES

Dynamics of the New I&TSDynamics of the New I&TS

Affinity Groups Collaboration Strategic Planning Project Management Communication Constituent Engagement

Affinity Groups Collaboration Strategic Planning Project Management Communication Constituent Engagement

What Is Different This Time?What Is Different This Time?

AIE Group & Executive Buy-In Strategic Planning Outside I&TS Visibility of PLU 2020 and

Campus Master Plan for the IE Re-Engergized I&TS

AIE Group & Executive Buy-In Strategic Planning Outside I&TS Visibility of PLU 2020 and

Campus Master Plan for the IE Re-Engergized I&TS

Next Steps . . .

Next StepsNext Steps

May = Refine the Plan June = Organization Development July = Begin Hitting Stride Fall = Inrease Effectiveness Winter = Refinement of Roles &

Responsibilities

May = Refine the Plan June = Organization Development July = Begin Hitting Stride Fall = Inrease Effectiveness Winter = Refinement of Roles &

Responsibilities

Rough Time Line

Organization DevelopmentOrganization Development Develop and Explore Common Values Group and Organizational Identities Group Cohesion and Direction Communication, Collaboration, and

Planning as I&TS Marks of Distinction Live the Vision -- PLU, AIE, I&TS

Develop and Explore Common Values Group and Organizational Identities Group Cohesion and Direction Communication, Collaboration, and

Planning as I&TS Marks of Distinction Live the Vision -- PLU, AIE, I&TS

A Look Down the Line . . .

Activity / Time Sum 09 Fall 09 Spr 10 Sum 10 Fall 10 Spr 11 Sum 11 Fall 11

Organization Development

Strategic Planning - I&TS

Strategic Planning - AIE Group

Recruit Director, Info Systems

Recruit Systems Analyst, Info Systems

Recruit Sys Admin, Systems & Comm

Recruit Asst. to Assoc. Provost

Build Training Capacity

Initiate Project Management

Consolidate Enterprise Applications

Install Web Leadership Program

Plan Service Desk, 1st Floor Carpet

Replace Service Desk, 1st Floor Carpet

Data Warehouse (Tentative)

CRM/Enrollment Management (Tentative)

Communication is KeyCommunication is Key

“I&TS Futures” Site Open Office Hours for Assoc. Provost? “Making Connections”? Other? Celebration at end of June? What will you contribute?

“I&TS Futures” Site Open Office Hours for Assoc. Provost? “Making Connections”? Other? Celebration at end of June? What will you contribute?