TAA January 2013 Newsletter

JANUARY LUNCHEON

Tuesday, January 15th

11:30am

STATE OF THE INDUSTRY Steve Ganzkow, Senior Vice President of American

Residential Group, will recap 2012 and forecast 2013.

Hilton Tulsa Southern Hills (81st & Lewis)

Registration

By January 11th: $29 member/$39 non-member

By January 14th: $34 member/$44 non-member

At the Door: $39 member/$49 non-member

Phone: (918) 747-6217 Fax: (918) 747-6244

Email: [email protected]

Cancellation Policy: Reservations may be cancelled up to 48 hours prior to the event at no charge. If reservations are cancelled less than 48 hours prior to the event you will be

required to pay for the reservation in full. You may send someone in their place at no charge.

January 2013

Tulsa Apartment Association

What’s Inside

A Funny Thing Happened on the Way to the Model:

Shopping War Stories from the Apartment Industry

Generation Y Traits

Landlords Call on Psychic to Screen Tenants

Products & Services Guide … and much more!

THE LARGEST EVENT in Multifamily Housing is Coming...

WIN A FREE TRIP!

Nowhere else will you find world renown and successful keynote speakers such as Richard Branson and Bert Jacobs along with more than 50 breakout sessions on all the hot industry topics. Combine this unparalleled education with

numerous networking opportunities and hundreds of suppliers demonstrating the latest trends, products, and technology,

and the decision to attend becomes easy.

2013 NAA EDUCATION

CONFERENCE & EXPOSITION

SAN DIEGO, CA • JUNE 19-22, 2013

INSPIRATION INNOVATION CONNECTIONS

You could win an all-expense paid trip

to the 2013 NAA Education

Conference & Exposition in San Diego!

http://www.naahq.org/education/naaei/campaigns/Pages/CareerVideoChallenge.aspx

Create a 30 second video that covers a day in your life as an

apartment industry professional and submit to the “Get Reel”

Career Video Challenge.

Entry deadline: January 31, 2013

Page 2

2013 BOARD OF DIRECTORS

Gary Goss..……………...……..…...........President LynCo, Inc.

Amy Bors....……....………....….1st Vice President Winfield Property Management

Davi Miesner.……...…...……….….2nd Vice President BSR Trust

Greg Wright…...………………………......Treasurer Capital Assets, Inc.

Kim Denton………..….………………..….Secretary Apartment Guide

Leslie Ariza...Cox Communications Gary Atkinson...Atkinson Supply Co.

Amber Bayles...American Residential Group Cindy Carlock...Case & Associates

Sherri Dugan...ASC Development & Management Co. Cindy Gibson...Palmer Supply Co.

Jaimie Overton…The Leinbach Company Tracy Phillips...Case & Associates Properties, Inc.

Crystal Tolen...Apartment Finder Becky Weaver...American Residential Group

ADVISORY DIRECTORS Lyn Goss……………………...LynCo, Inc John Miller…………..Case & Associates Scott Gardner….Crosshaven Properties

VENDOR ADVISORY DIRECTORS Buddy Atkinson……….Atkinson Supply

EXECUTIVE DIRECTOR Keri Cooper

[email protected]

EXECUTIVE ASSISTANT Laura Greenleaf

[email protected]

Tulsa Apartment Association 6855 South Canton Avenue

Tulsa, OK 74136 Phone: 918-747-6217 Fax: 918-747-6244

www.taaonline.org

Page 3

1/30/13 James Watters Learn how to put Ratings & Reviews to Work for you

1/16/13 Lisa Trosien Selling YOUniversity– Creating Closing Confidence

2/27/13 Cathy Macaione Upgrade your Interior Design Selections...Without Breaking your Budget

2/13/13 Eric Broughton Craigslist Advanced—How to Maximize your Craigslist Strategy

Upcoming Webinars for 2013

Webinar Wednesdays is the largest premium webinar series in the multifamily

industry, featuring industry giants generally twice per month! Through this

program, you get access to innovative ideas, best practices, and emerging

trends from a variety of topics, including leasing and marketing, resident re-

tention, career advancement, management techniques, and other property

management skills to become an "All Star" at your company!

http://www.multifamilyinsiders.com/shop-multifamily/category/12-webinar-wednesdays

Register online for individual classes or the whole series.

Join Lisa Trosien and the Webinar Wednesday Team

on January 16th at 2pm

Eastern Standard Time for only $29.99!

Join James Watters and the Webinar Wednesday Team

on January 30th at 2pm

Eastern Standard Time for only $29.99!

Each webinar is

eligible for Continuing

Education Credits!

Page 4

Here’s the Keys, Master! It was a nice spring morning, and our shopper was looking forward to

completing his shopping evaluation. He realized it would mean a tour of

the community in the beautiful weather. As he approached the leasing office of what seemed to be a well-

maintained apartment community, his expectations of this leasing presentation were high. The initial first

impression of this property was very positive, and everything seemed to be in order.

As he entered the leasing office, a nicely dressed and well-groomed woman was sitting at a desk

in the nicely-appointed room. She looked up from her paperwork, smiled, and said hello. But

she didn’t stand to greet our shopper or offer him a seat. Yet as instructed, the shopper walked

up to this on-site professional and inquired about a one bedroom. At that point, the manager did

the unthinkable. She pulled a set of master keys from her desk drawer, handed them to the

shopper, and pointed in a general direction. “The only thing I have left is on the second floor,

Apartment 234. It’s right up the second set of stairs going that way. See what you think.”

The shopper was flabbergasted by this action of the apartment owner’s agent. For just a second

he considered taking the keys and driving off. Instead, he completed his assignment by viewing

the apartment, walking the grounds, and returning the master keys to the otherwise friendly onsite

representative. Interestingly, the apartment he saw on his own was in

C’mon Up, Big Boy! This shopping incident actually happened to my husband, Rick Ellis, one of my “best” shoppers.

This shop took place more than a few years ago in the west Texas town of Midland. Rick was

younger, had more hair, and fewer pounds back then. You’ll see why this is relevant in just a

moment.

The apartment community he was shopping was upscale and desirable. The leasing professional

was poised, friendly, and gave an incredible performance. Rick was thinking that this would

likely be a perfect shop that would earn the company’s highest report score.

Everything was going great until this otherwise outstanding leasing professional did something

very inappropriate. This young woman invited Rick up to her apartment! Can you believe that?

(And as his wife, I was a little bit perturbed.) But it was not quite as bad as it sounds. She was

having a party in her apartment that evening, and she was inviting him to that little celebration.

Unfortunately, it ruined what could have been an award-winning leasing presentation. And it

confirmed our client’s concern about why this particular leasing consultant seemed to only close

her male prospects!

A Funny Thing Happened on the Way to the Model: Shopping War Stories from the Apartment Industry

After 13 years of shopping apartment communities in almost every state

in this country, we still never say, “We’ve seen it all!” Why? Because

after tens of thousands of shopping reports, we continue to get the occa-

sional new “twist” on the standard apartment leasing presentation. Some

of these twists are often downright twisted. Most are entirely inappropri-

ate and represent huge leasing no-nos, and some things that happen when

we are out shopping are downright unforgivable. Yet they are often hi-

larious! Below are just a few of the more unusual shops we have done

through the years. Enjoy!

Other funny comments seem to have recurring themes.

Here are a few we hear quite often.

A leasing professional complains to our shopper about their

manager or management company. The onsite person who does or

says a “no-no” and then comments, “Gee, I’m glad you’re

not a shopper or I would be in big trouble!”

How about the leasing professional who had just returned from

McDonald’s when our shopper showed up. She asked the shopper,

“Do you mind if I finish my lunch before I show you the

apartment?”

Please understand the vast majority of our shops are good or very good. We are proud of the

overall professionalism and expertise of the thousands of on-site professionals in this great

industry! Lest you think I’m poking fun at our wonderful customers, let me tell you a few stories

on us -- on our shopping company. Hey, we all make mistakes sometimes, right? Well, don’t

tell anyone about these stories because they are downright embarrassing! And while these goofy

messes happened to EPMS, any shopping company has similar stories to tell.

We had a shopper in Houston who “fabricated” eight shopping reports and turned them in

to us for payment. Fortunately, some inconsistencies were noticed during our second

review. It seems the shopper’s experiences were very similar — too similar - at each

community. We had this shopper visited by our collection person, “Nick the Knife!”

“Let’s strike a deal,” said our shopper to the leasing consultant he was to shop. He called

her up by phone and offered to split his shopping fee if she would just help him fill the

report out and avoid a time-consuming trip to the property. (Ouch!) Fortunately, this

honest on-site professional reported our lazy shopper to her supervisor, who immediately

called EPMS. Boy, were we red faced!

And then there are the shoppers who decide to fill out the shopping report during the

leasing presentation, in full view of the person being shopped! Some shoppers just don’t

get the concept.

And, finally, there is the occasional male shopper who simply can’t resist the temptation

to ask a cute leasing professional for her home phone number. Hey, buddy, we’re not

running a dating service. This is a shopping company!

Now you see why I say that anything can happen during a shopping evaluation! I hope you

enjoyed this lighter side of the apartment shopping and employee evaluation business. Perhaps I

or one of my shoppers will see you at your property in the future. Happy leasing!

Joanna Ellis, CAM, CAPS, is the president of Ellis Property Management Services and directs

hundreds of shopping reports throughout the nation every month. EPMS also produces the e-

SHOP, a special Internet shopping report that evaluates the quality and response time to

inquiries to a community’s Internet advertising.

Article for Apartment Industry Publications

Submitted by Joanna Ellis, CAPS

President and Principal of Ellis, Partners in Mystery Shopping https://www.epmsonline.com/wp-content/uploads/2011/09/articles/Shoppingstories.pdf

Page 5

Page 6

By Teresa at MSN Real Estate

http://realestate.msn.com/blogs/listedblogpost.aspx?post=cca9cf5d-96c5-4816-ae84-f4be0b146608

Landlords do all kinds of screening to determine whether someone will be a good tenant, pay the rent on time and treat the property well. Several

landlords in New York have a special tool: Their property manager is a psychic. In addition to pulling tenants' credit reports for the traditional

screening, Joan Baker subjects the tenants to "psychic credit checks."

"It’s more than just a hunch about somebody," she told The New York Times. "It’s a physical reaction you get, where you can almost see what’s

going to happen once they move in."

You may laugh, but Baruch Herzfeld, who contracts with Baker to manage buildings and screen tenants – particularly the artistic types -- finds her

services invaluable.

"I’ve never had a problem with anyone she’s checked into," Herzfeld said. "I don’t know what part is psychic, what part is luck and what part is

interpersonal skill. But I know she’s effective."

Choosing good tenants is the top challenge for most landlords, and they all wish they could see into the future when deciding which tenants to

accept (while adhering to federal anti-discrimination laws and local landlord-tenant ordinances). It's easy to run a credit check, but a high FICO

score doesn't always make someone a good tenant. Plus, particularly in these times, there is a difference between someone who has a low credit

score because he or she suffered a foreclosure and someone whose credit score is low because he never pays any of his bills on time.

If you're not psychic, be sure to go beyond the credit check and do a good screening interview plus check with former landlords. From the Times

article, it appears as if Baker has property-management skills beyond her psychic abilities, which may also account for her success – and is

something most landlords can emulate.

"If you don’t have credit and somebody gives you a positive evaluation, you’re more likely to pay rent on time to prove that person right," Herzfeld

told The Times "That, and you don’t want to disappoint a psychic. She might put a hex on you."

Landlords call on psychic to screen tenants

New York property manager mixes 'psychic credit checks' with people skills to determine who would make a good tenant.

For Generation Y, it’s all about the relationship, the experience, and the NOW factor!

“62% of young adults are apathetic to traditional advertising messages.”

In the Y generation world, your brand message is passed along virally through word-of-mouth – or word-of-mouse! –

via Facebook, Yelp, Twitter, direct SMS/text messages and more. What an impact this makes to your brand and to your bottom line.

So how do you form that relationship with this “millennial” customer you’ve never met or are meeting for the first time?

Your reputation MUST precede you! You’ve got to get in the social

media game – interact with current customers, engage them in an

online format so they will tell their friends about you. Don’t fear

online ratings sites; research shows that 68% trust sites with mixed

reviews (rather than merely those with only good things to say). They

want to know they are getting both sides of the story!

Be the person you represent yourself as! It’s still about truth in adver-

tising. Your online listings must be truly representative of your

product and more importantly their real customer experience must

mirror what they have “heard” about you!

Remember, Generation Y wants what you’ve got if you can persuade

them you’ve got what they need. They need the latest and greatest in

products, services, and technology – whether that’s the newest gym

equipment, free Wi-Fi connectivity, a cool coffee lounge, or simply

the ease of communicating with you online 24/7.

TRAITS

https://www.epmsonline.com/articles-of-interest/y-generation-traits/

Tulsa Apartment Association’s

PRODUCTS & SERVICES GUIDE

PRODUCTS & SERVICES GUIDE Accounts Receivable Specialist

M.A.R.S., Inc………...……………918-748-8444

Advertising Apartment Finder…...….…....…...918-639-0468 Apartment Guide……….…..…..…918-307-8972 Apartments.com……….…....…….918-488-1967 ForRent.com……………………....747-351-7349 Hawkins Digital Media…..…......…918-770-7780 MyNewPlace.com………..…..…...800-689-5388

Advertising Specialties/ Promotional Items Apartment Finder…………..……..918-639-0468 Arcadia Printing………………...…918-622-1875 20/20 Sign Design………..………918-827-7522

Air Conditioning/ Heating Supplies HD Supply……..…...................….800-431-3000 Maintenance Supply HQ…………918-407-2078 Palmer Supply…...………………..918-622-4631 Wilmar…………………………......918-304-0629

Air Duct Cleaning Accent Carpet Cleaning & Rest...918-286-8510 Barbee’s Heat & Air……......…….918-341-4983 OMNI Carpet & Tile Cleaning…...918-477-9332

Alarm Systems Techsico Enterprise Solutions…..918-585-2347

Animal Control B-GONE Wildlife Specialist……...918-241-2677

Apartment Marketing Apartment Finder…………..…..…918-639-0468 Apartment Guide………….…....…918-307-8972 Apartments.com………….….……918-488-1967 Apt Search by CORT……..………918-663-7290 ForRent.com……………………....747-351-7349 MyNewPlace.com…………...…...800-689-5388

Appliance Sales/Parts Appliance Warehouse…….……...800-693-4343 Ferguson Enterprises………….....918-628-1500 Maintenance Supply HQ…………918-407-2078 Metro Appliances & More………..918-622-7692

Asphalt Paving Rainproof Roofing....……….….....918-439-1942

Attorneys Fontanez Law Firm, PLC….……..918-894-4415 Mark Dixon……………………..….918-582-3191

Audio/Visual Services Hawkins Digital Media……………918-770-7780

Auto Insurance

Novara Insurance Agency…..…...918-810-8200

Bathtub & Countertop Restoration Surface Restoration………….…...866-522-1908

Bed Bug Removal/Treatment Arrow Exterminators……………...918-258-9669 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474

Biohazard/Crime Cleanup Apex BioClean……………….……918-232-5721 Baytek Solutions of OK…………..918-497-9673 PCC Cleaning & Restoration…….918-641-1111 Servpro…………………………….918-437-2095

Blinds Classic Blind Limited…………..….800-961-9867

Cabinets Silex Interiors.…………………......918-836-5454

Cable & Phone Services Cox Communications.…………....918-286-4568 Windstream Communications…...918-455-3403

Carpet & Floor Covering Sales/Installation C&B Carpets & Services………...918-250-3000 Rasa Floors……………………..…918-622-6666 Sherwin-Williams……….…...…....918-439-1247 Tuff Flooring……………...………..918-585-2702 Vanco Flooring……………....…....918-270-9903

Carpet Cleaning/Restoration Accent Carpet Cleaning & Rest...918-286-8510 OMNI Carpet & Tile Cleaning…..918-477-9332 Servpro…………………………….918-437-2095

Chiropractic Clinic Health Source of Tulsa……….….918-398-4273

Cleaning Services 4 Seasons Cleaning………...……918-282-2580 Jani-King of Tulsa ……...………..918-627-4475

Collection Services BetterNOI………………………….509-643-5790 M.A.R.S., Inc………………..….....918-748-8444

Communications Cox Communications………….....918-286-4568 Windstream Communications…..918-455-3403

Concrete/Paving Empire Ranch Construction……..918-519-2184 Professional Grounds Management Corporation………………...……918-948-0849 Norman Construction……….……918-447-3047

Concrete Slab Lifting URETEK ICR……………..…….…918-250-0205

Construction/Rehab Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Mayfield Enterprises………..….…918-451-1425 MP Hall Construction……….….…918-607-3072 Norman Construction……….……918-447-3047

Corporate Housing National Corporate Housing…..…918-742-3500

Countertops Silex Interiors.…………………......918-836-5454

Credit Check & Reporting AmRent………….……….………..405-694-0994 CoreLogic SafeRent...……….…..972-612-2420

Criminal Background Checks AmRent…………….…..…...……..405-694-0994

Disaster Restoration Above It All Roofing & Const …...918-398-6595 Blackmon Mooring………….…….918-606-8459 Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest…….......918-664-3373 Reset Restoration…………….…..918-260-4708 TRC Disaster Solutions................918-585-1990

Drywall Repair Turnover Painters…………...…...918-619-9340

Employee Benefits ADP TotalSource………………...918-810-8120

Employee Training Shoppers, Inc……………………..918-251-0154

Fire & Water Restoration Accent Carpet Cleaning & Rest…918-286-8510 Blackmon Mooring………….…….918-606-8459 Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest.............918-664-3373 Mayfield Enterprises...……….…..918-853-5000 Reset Restoration………………..918-260-4708 Servpro…………………………….918-437-2095 TRC Disaster Solutions..……......918-585-1990

Foundation Repair Church Services………………….281-497-8602 URETEK ICR……………...….…..918-250-0205

Furnished Housing National Corporate Housing……..918-742-3500

Furniture Rental & Sales CORT……….………………..……918-663-7290

Gate & Fence Repair Norman Construction……….……918-447-3047

General Contractor Decor Construction…….………...918-382-7663 MP Hall Construction………….…918-607-3072

General Maintenance MP Hall Construction…………..…918-607-3072

Golf Carts The Buggy Station…………..…...918-521-4001

Graphic Design Oakwood Graphics…………..…...918-379-0993 20/20 Sign Design……………..…918-827-7522

Guttering B-GONE Wildlife Specialist…...…918-241-2677 Rain Flow Systems……………….918-833-1952 Rainproof Roofing..…...……….....918-439-1942

Health & Wellness HealthSource of Tulsa…………...918-398-4273

Heat & AC Distributor Atkinson Supply…………..………918-663-2165 Palmer Supply…………...…….....918-622-4631

Heat & AC Installation Barbee’s Heat & Air………………918-341-4983

Heat & AC Service Barbee’s Heat & Air………………918-341-4983 CLEAResult……………………….918-361-5882

Holiday Lighting Roofscapes Exteriors…..………..918-364-7663

Human Resource Management ADP TotalSource………………...918-810-8120

Insurance

CFR, Inc…..…………….……...….918-747-8631 JMR/PFP Insurance……………...479-785-2912 Novara Insurance Agency…..…...918-810-8200

Internet Listing Services Apartment Guide………...……..…918-307-8972 Apartments.com…………..………918-488-1967 CORT.com………………...………918-663-7290 ForRent.com……………………....747-351-7349 MyNewPlace.com………...……...800-689-5388

Internet Service Provider Cox Communications………….…918-286-4568 Windstream Communications…..918-455-3403

Janitorial Services 4 Seasons Cleaning…………...…918-282-2580 Jani-King of Tulsa ……………..…918-627-4475

Laundry Equipment Appliance Warehouse…………....800-693-4343 Coinmach………...…………...…..918-622-4600 MacGray Services………………..918-969-2453 Metro Appliances & More………..918-622-7692

Lawn & Landscape Service A Sharp Cut Lawn Services……...918-296-9273 Cannon Todd Enterprises………..918-810-9318 Lawns By Nature..………...…...…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 Rain Flow Systems……………….918-833-1952 Roark Landscaping…………...….918-294-3222 Triple C Services…….………..….918-629-0835 U.S. Lawns…………………..…….918-851-8285

Leak Detection American Leak Detection………..918-298-5325

Legal Services Fontanez Law Firm, PLC………..918-894-4415 Mark Dixon….…….………......….918-582-3191

Lighting Sales Ferguson Enterprises…………....918-628-1500

Maintenance/Cleaning Supplies Atkinson Supply……………....…..918-663-2165 HD Supply………………….……...800-431-3000 Maintenance Supply HQ………....918-407-2078 Wilmar………………………...…...918-304-0629

Market Analysis Research America…………......…918-481-8882

Market Survey MarketSurveyTools.com….......…866-491-7500

Massage Therapy Health Source of Tulsa…………..918-663-2165

Meth Lab Cleanup/Testing Apex BioClean…………………….918-232-5721 Baytek Solutions of OK…………..918-497-9673 PCC Cleaning & Restoration…….918-641-1111

Moving Services Moving Solutions……………..…..918-254-9888

Mystery (Secret) Shopper Shoppers, Inc……………………..918-251-0154

Paint Manufacturing & Supplies H-I-S Paint Manufacturing Co.…..800-553-2077 Kelly-Moore Paint…………….…..918-619-9340 Sherwin-Williams………………....918-628-1234

Painting Contractors All Nation Renovation …………...713-783-9800 H-I-S Paint Manufacturing Co…...800-553-2077 Kelly-Moore Paint………………...918-619-9340 Mayfield Enterprises……...……...918-451-1425 Tulsa Premier Painting ………….918-833-1952 Turnover Painters……………......918-619-9340

Payroll Services ADP TotalSource………………...918-810-8120

Pest Control Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control….……..…918-585-8816 Triple C Services………………….918-629-0835 West Termite & Pest Mgmt……...918-446-0474

Plumbing American Leak Detection………..918-298-5325

Plumbing Supplies Atkinson Supply…………...…...…918-663-2165 Empire Plumbing Supply………...918-492-0110 Ferguson Enterprises…….….…...918-628-1500 HD Supply……..…...................….800-431-3000 Palmer Supply……………...……..918-622-4631 Wilmar……………...……………...918-304-0629

Pool & Spa Repair American Leak Detection………..918-298-5325

Pre-Acquisition & Property Performance Analysis

Comm. Property Research Corp..918-481-8882

Pressure Washing Central States Pressure Wash….918-820-0739 Triple C Services………………….918-629-0835

Printing Arcadia Printing………………..….918-622-1875 Oakwood Graphics…………...…..918-379-0993

Property Research Research America………...……..918-481-8882 Shoppers, Inc……………………..918-251-0154

Recycling Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Valet Waste………………………..817-798-2103

Remodeling Turnover Painters………………...918-619-9340

Renter’s Insurance

BetterNOI………………………….509-643-5790 Novara Insurance Agency…..…...918-810-8200

Resident Screening AmRent …….………….…...……..405-694-0994 BetterNOI………………………….509-643-5790 CoreLogic SafeRent…….………..972-612-2420

Resurfacing & Repair Surface Restoration………….......866-522-1908

Retaining Walls PGMC……………………….…..…918-948-0849

Roof Inspections Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942

Roof Installation & Repair Above It All Roofing & Const …...918-398-6595 CPR of Tulsa……………………...918-369-6245 Decor Construction…….………...918-382-7663 Perfection Roofing………………..918-665-6747 Rainproof Roofing………....……..918-439-1942 Red River Roofing………..…....…918-270-2888 Roofscapes Exteriors…..…….…..918-364-7663 Saratoga Roofing…………….......918-995-7258 Wilco Guttering……...…….......….918-664-8984

Sales-Multifamily Specialist First Commercial Real Estate…...918-495-1551

Security First Response Emergency Serv..214-770-9159 Signal 88 Security………..….……918-289-6835

Slab Lifting URETEK ICR……………..…….…918-250-0205

Siding James Hardie Building Products..800-426-4051 Red River Roofing……………..…918-270-2888 Roofscapes Exteriors…...…….....918-364-7663

Signs Arcadia Printing…………....…..…918-622-1875 Oakwood Graphics……..………..918-379-0993 20/20 Sign Design……..…………918-827-7522

Snow Removal A Sharp Cut Lawn Services……..918-296-9273 Cannon Todd Enterprises………..918-810-9318 Empire Ranch Construction……..918-519-2184 Lawns By Nature..…………......…918-250-1090 Lawns of Tulsa……………………918-955-0961 PGMC…………………...…………918-948-0849 U.S. Lawns…………………….…..918-851-8285

Storage Services Moving Solutions……………..…..918-254-9888

Telephone Systems Techsico Enterprise Solutions…..918-585-2347

Temporary Housing National Corporate Housing…..…918-742-3500

Termite Inspections/Treatment Arrow Exterminators……………...918-258-9669 Bug Zappers Pest Control……….405-922-5268 Complete Pest Control…………...918-585-8816 West Termite & Pest Mgmt……...918-446-0474

Tile C&B Carpets & Services……..….918-250-3000 Rasa Floors.……………………....918-622-6666 Sherwin-Williams…..……………..918-439-1247 Tuff Flooring……...……...………..918-585-2702 Vanco Flooring…………….….…..918-270-9903

Towing Storey Wrecker……………......….918-585-5571

Transportation Services Moving Solutions……………..…..918-254-9888

Tree Service Lawns By Nature..……………..…918-250-1090

Utilities Public Service Co. of OK……...…918-599-2656

Video Production Services Hawkins Digital Media…………....918-770-7780

Waste Service American Waste Control…………918-446-0023 Republic Services………...………918-828-6024 Valet Waste………………………..817-798-2103

Water Extraction Burggraf Services………………...918-584-3737 ESPO Fire & Water Rest.............918-664-3373 OMNI Carpet & Tile Cleaning…..918-477-9332 TRC Disaster Solutions……….....918-585-1990

Wildlife Removal Bug Zappers Pest Control……….405-922-5268

January 2nd

: Supplier Council

11:30am Location: Fuddruckers

January 15th

:

Luncheon Meeting Topic: State of the

Industry Speaker: Steve

Ganzkow of ARG

11:30am Hilton Hotel

(81st & Lewis, Tulsa)

January 29th

: Board of Directors

Meeting 11:30am

JANUARY 2013

Sun Mon Tue Wed Thu Fri Sat

1

New Years Day TAA Office Closed

2 Supplier Council

3

4 5

6 7 8 9 10 11 12

13 14 15 Luncheon Meeting

16 17 18 19

20 21

22

23 24 25 26

27 28

29 Board

Meeting

30 31

February 1st:

Supplier Success Course

9:00am-4:00pm Location:

Ferguson Enterprises

February 5-7 & 12-14 & 20-21:

CAM & CAS Designation Course

8:30am-5:00pm Ferguson Enterprises

Classroom (6525 E. 42nd St., Tulsa)

February 6

th:

Supplier Council 11:30am

Location: Fuddruckers

February 19th

:

Luncheon Meeting

Topic: TBD 11:30am Hilton Hotel

(81st & Lewis, Tulsa)

February 26

th:

Board of Directors Meeting 11:30am

FEBRUARY 2013

Sun Mon Tue Wed Thu Fri Sat

1 Supplier Success Course

2

3 4 5

CAM/CAS Course

6 Supplier Council

CAM Course

7

CAM Course

8 9

10 11 12 CAM Course

13 CAM Course

14 CAM Course

15 16

17 18

19 Luncheon Meeting

20

CAM/CAS Course

21

CAM/CAS Course

22 23

24 25 26 Board

Meeting

27 28

Page 11

Locate hidden leaks in water, drain & sewer

pipes under slab floors, underground, asphalt &

behind walls

Locate hidden leaks in pools, spas & fountains

Hydrostatic test drain pipes/pressure test pota-

ble water pipes

Locate structural leaks in buildings using ther-

mal imaging instruments

Video inspections/line locating

Trenchless and conventional replacement of

sewer and drain pipes

Complete plumbing service and pool repair

FOR SERVICE CALL 918-298-5325 OR

888-571-5325(LEAK)

5810 E. Skelly Dr., Suite 200 Tulsa, OK 74135

918.748.8444 Phone 918.748.8492 Fax

[email protected] www.marscollect.com

Page 12

www.naahq.org/education

Here are some bullet point tips to help you go green at your apartment community. These ideas only scratch the surface, but every little bit helps!

For Residents and Apartments

Offer online payment options for rent.

Send online/email notices to residents vs. paper notices.

Use “Green” products when available:

Change light bulbs to CFL’S (Compact Fluorescent Bulbs)

Use water saving fixtures like showerheads, commodes, kitchen and bath faucets

Use Energy Star appliances

If you can, replace old water heaters with tankless models – these save on energy,

and give you back up to 16 sq ft of storage space in a typical utility closet

Install programmable thermostats in apartments

Use Low VOC paints

Recycle Building Supplies and Household Items:

Carpet

Inkjet and laser printer cartridges and wireless phones

Electronics – you can direct residents to MyGreenElectronics.org for the “how to”

Plastic, glass, and paper products

Even large items like mattresses and furniture

Your Property Management Office

Turn off computers and unplug unnecessary electronics at night

Use online banking and teller scanners

Create a paperless office by using email to issue owner statements

Hold training sessions over the Web. (Saves gas in transit to/from the meeting too)

Create virtual Policy and Procedure Manuals

Replace light switches with occupancy sensors in all infrequently

used common spaces

Resources for You And Your Residents

The EPA’s ENERGY STAR Website can help you get started with a plan to improve your building’s energy performance. They also list products that are designed to cut costs and increase efficiency. The EPA Guiding Principles for Federal Leadership in High Performance and Sustainable Buildings, recently adopted by over 18 federal agencies, including EPA, provide a good model. The Guiding Principles call for integrated design, energy performance, water conservation, indoor environmental quality, and materials aimed at helping Federal agencies and organizations:

Reduce the total ownership cost of facilities

Improve energy efficiency and water conservation

Provide safe, healthy, and productive built environments

Promote sustainable environmental stewardship Mindy Williams in Greener Properties

http://www.greenpropertymanagement.com/2010/11/apartment-communities-go-green/

Apartment Communities

are Going Green

Page 13

Find information about developments in green property management, resources for multifam-ily professionals and education opportunities to advance in green property management.

http://www.naahq.org/green/

Page 14

Page 15

Is your contact information correct?

If not, please call the TAA office at

918-747-6217 to get it updated.

TULSA APARTMENT ASSOCIATION 6855 SOUTH CANTON AVENUE

TULSA, OKLAHOMA 74136