Summer Staff Meeting June 26, 2014 Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP Motivating a Multi- Generational Workforce: Tapping into your Style
Jan 19, 2018
Summer Staff MeetingJune 26, 2014
Developed and Facilitated by: Jan Dwyer Bang, MBA, CSP
Motivating a Multi-Generational Workforce: Tapping into your Style
After attending this session, you will be able to:
• Identify your own style of communication
• Discover practical ways to increase your communication as a team leader
• Understand events & experiences that shape different generations
• Map out action steps that will help you connect with & motivate different styles & generations
Goals
Fears
Motivations
Ways of seeing the world
PPT 9-6
Considerations
Common Language
Safe for everyone to useSafe for everyone to use
Non-threatening Non-judgmental
Administering the DiSC Preview Assessment
It is not a test. You cannot pass or fail. There are no right or wrong
answers. There is no one style that is better
than another.
• DiSC Communication Styles helps us identify the different ways we behave so we can:•Minimize potential conflict with others
•Maximize our potential for success
Purpose
Dominance• Results• Solves problems• Direct communication
Get ‘er Done!
influence• Engaged• Collaboration• Persuasive
Let’s have fun!
Steadiness• Stability• Teamwork• Listening
Why don’t we all get along and keep things the same?
Conscientiousness• Quality• High standards• Diplomatic
Do it right the first time
Active
Thoughtful
Questioning Accepting
PPT 4-2PPT 4-3
Active
Thoughtful
Accepting
Questioning
PPT 4-4
PPT 4-2PPT 4-3
PPT 4-4
Thoughtful Steadiness
Accepting
Influence
Accepting
Steadiness
Active
Questioning
Dominance
PPT 4-7
Influence
Active Dominance
Questioning Questioning
Conscientiousness
PPT 4-2PPT 4-3
PPT 4-4
Thoughtful Steadiness
Accepting
Influence
Accepting
Steadiness
Active
Questioning
Dominance
PPT 4-7
Influence
Active Dominance
Questioning Questioning
Conscientiousness
Direct, results-oriented Expressive, Relationship
Analytical, Deliberate Supportive, Cooperative
Strengths Are…
Extensions of our natural behavior.
PPT 5-5
D
C
iDominance Influence
SteadinessConscientiousnessS
There is no best style.
All styles have strengths and limitations.
All styles can be more or less effective.
People are a mixture of styles.
PPT 7-3
There are no good or bad styles.
Remember That…
Introduction to People Reading
• Body Language• Posture• Use of hands• Facial expressions
• Tone• Pace• Inflection• Volume
• Words
PPT 7-4
Observable Behavior
Step 1: Recognize
People have different communication styles.
PPT 9-9
Step 2: Understand
Step 1: Recognize
People have differentGoalsFearsMotivationsWays of seeing the world
PPT 9-10
Step 3: Adapt
D
C S
Step 2: Understand
Step 1: Recognize
Develop productive interactions by adapting as needed. D
C S
i
PPT 9-11
Conflict and Stress
PPT 6-2
Behaviors in the extreme
OH-23
In normal situations
Under pressure
Extreme behavior
D In charge, decisive
Demands Leaves
i Persuasive, enthusiastic
Oversells Gives up Pouts
S Supportive, friendly
Gives in Acts hurt Accuses
C Careful Quiet Is indecisive Gets emotional Attacks
D i
SC
Tends to:ASSERT
Tends to:SUPPRESS
PPT 6-16
D i
SCFocuses on:FEELINGS
Focuses on:LOGIC
PPT 6-17
Responses to Conflict
PPT 6-17
WITHDRAWGoal: Justice
COMPLYGoal: Harmony
EXPRESSGoal: Acknowledgement
DEMANDGoal: Victory
Focuses on:FEELINGS
Tends to:SUPPRESS
Focuses on:LOGIC
Tends to:ASSERT
PPT 6-18
OH-23
What is your communication style? What happens when you are stressed? Identify what you need from the team to be effective. As a team, talk about how you can work together.
Enhancing Team Effectiveness
OH-23
Is there a predominant style that describesyour team?
D culture – quick decisions, direct answers and a competitive atmosphere. Interpersonal communication may suffer in this environment and those less assertive may feel overwhelmed
i culture – energetic atmosphere, a focus on innovation, and lots of time spent in meetings or social gatherings. Those less people-oriented may be frustrated by the focus on group activities and poor planning and lack of details may prevent an I culture from implementing any ideas
OH-23
S culture – stability, predictability, and friendliness. Values strong teamwork and a management work-life balance. Stagnation may be a risk in this culture and efforts to move the organization forward may met with hesitation
C culture – quality, accuracy, and order. Cynical toward new ideas and trust usually has to be earned. The group may miss opportunities because it spends so much time analyzing and may resist growth for fear of lowering its standards
Is there a predominant style that describes your team?
GENERATIONS
TRADITIONLISTS
The difficult we do at once; the impossible takes a bit longer.
- Motto of the Seabees
BABY BOOMERS
“Boomers are now in their ‘Grand Tweens,’ shaping a new stage of life fueled by a sense of purpose.”
-Gail Sheehy
GEN X’ers“It’s no wonder Xers are angst-ridden and rudderless. They feel America’s greatness has passed. They got to the cocktail party twenty minutes late and all that’s left are those little wieners and a half-empty bottle of Zima.”
- Dennis Miller
MILLENNIALS
“I know we were supposed to bequeath to the next generation a world better than the one we were handed. But we broke it. It just kinda got away from us. But here’s the good news. You fix this thing – and I believe you can – you’re the next great generation.”
-Jon Stewart
Generation Timelinefrom Mixing and Managing Four Generations of EmployeesGreg Hammill
Veterans, Silent's, Traditionalists
Baby Boomers Generation X, Gen X, Xers
Generation Y, Gen Y, Millennial, Echo Boomers
•Hard work•Duty before fun•Adhere to rules
“Your experience is respected”
•Workaholics•Work efficiently•Desire quality•Question authority“You are valued, you are needed”
•Eliminate the task•Self-reliance•Want structure and direction•Skeptical“Do it your way, forget the rules”
•Multitasking•Tenacity•Entrepreneurial•Tolerant•Goal oriented
“You will work with other bright, creative people”
TraditionalistsTake time to orient the Traditionalist
Talk in terms of big picture
Train them in technology
Use the personal touch in motivating
Honor their knowledge and experience
Baby Boomers Provide opportunities to work on exciting projects that
change the future of your agency
Use participative management & warm and respectful communication
Provide public recognition to honor their experience
Use coaching and offer training - Baby Boomers are life long learners
Provide interesting challenges to tap into their work expertise
Gen X’ers Reward this generation with freedom (Paid time off, relaxed
dress codes, open office designs - Repeat “We want you to have a life”)
Provide a fun and relaxed place to work
Provide leading edge technology, innovation, and hands off management
Give them lots of resources in a variety of media to learn and develop
Provide simultaneous tasks and projects- they are used to juggling
Millennials Motivate this generation with tangible and intangible
rewards (ability to work with other creative people, creating a fun environment, allowing them to participate in decisions)
Emphasize employee engagement and a sense of community
Help them learn, tune into their technology
Be approachable in your communication
Provide plenty of feedback
After attending this session, you will be able to:
• Identify your own style of communication
• Discover practical ways to increase your communication as a team leader
• Understand events & experiences that shape different generations
• Map out action steps that will help you connect with & motivate different styles & generations
Action Planning