Success works customer experience

Darcy BevelacquaSuccess Works [email protected] 917 520-0261

Customer Knowledge

www.success-works.com

Customer Experience

Customer Experience is the sum total of customer interactions over time.

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Customers aren’t loyal any more

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If they have a bad experience they walk away-go elsewhere

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They can broadcast their concerns using social media

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Not providing the right experience is costing you money

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Technology solutions aren’t enough to bridge the gap to becoming customer centric.

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A Customer Centric Solution requires

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Strategy Technology

Org Redesign Process

Gaps in the Customer Experience between Sales and Marketing

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Gaps between communication channels(web, call center, mobile)

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Gaps between tools & process which do not fit together seamlessly

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The Customer Experience gets lost

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Solution: Customer Experience Design to close the gaps

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What is Customer Experience Design?

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Diagnostic-where are you now

Insight: What we need to fix Improvement Plan- how we implement

Current Customer Experience/ Journey

Why? Improve the Customer Experience

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Save Money by Eliminating wasted communications

Save time by automating Triggers

Build relevancy And enhance Customer loyalty

• Darcy Bevelacqua• Success Works • [email protected] • 917 520-0261

Undecided on your customer experience direction ?

www.success-works.com

Contact us for helpDarcy [email protected]/in/darcybev917 520-0261