STRATEGIC QUALITY PLANNING MELİS DOĞAN - ASLIHAN KARNAS - PINAR KAÇAR 1
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STRATEGIC QUALITY PLANNING
MELİS DOĞAN - ASLIHAN KARNAS - PINAR KAÇAR
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STRATEGIC QUALITY PLANNING - CONTENT
TIME LEADERSHIP QUALITY COSTS GENERIC
STRATEGIES(cost differantiationsand focus)
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STRATEGIC QUALITY PLANNING THE IMPORTANCE OF TIME IN QUALITY IMPROVEMENT
There are two aspects of time:
The time it takes to achieve business goals as a result ofquality
The speed at which companies improve
When goals are set, one of three things will occur:
People will achieve the goals and incur positive results
People will distort the data
People will distort the system
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STRATEGIC QUALITY PLANNINGLEADERSHIP FOR QUALITY
Leadership is the process by which a leader influences a group to move towards the attainment of superordinate goals.For followers to have power, leadership must share power. As a result leadership is about the sharing of power.
This power takes many forms: The power of expertise Reward power Coercive power Referent power Legitimate power
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STRATEGIC QUALITY PLANNING
Quality and Ethics
Quality appears to be good business
Quality is also good ethics
“We build good ships. At a profit if we can, at a loss if we must. But, we build good ships”
Quality as a strategy
1. Cost of Qualıty
2. PAF Paradigm
Prevention Costs
Appraisal Costs
Failure Costs
Internal failure costs
External failure costs
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STRATEGIC QUALITY PLANNINGLEADERSHIP DIMENSIONS
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STRATEGIC QUALITY PLANNING GENERIC STRATEGIES
Cost
Differentiation
Focus
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STRATEGIC QUALITY PLANNING - PROCESS
FORCED-CHOICE MODEL
DEPLOYING QUALITY (HOSHIN KANRI)
DOES QUALITY LEAD TO BETTER BUSINESS RESULTS ?
SUPLLY CHAIN STRATEGY
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Quality Strategy Process
Forced-Choice Model Environmental Assessment Organization’s Position
11. Strategic optionsRequirements for implementing optionsContingency plans
1. Statement of mission
2. Interrelated set of financial and non-financial objectives
3. Statement of strengths and weaknesses
4. Forecast of operational needs
5. Major future programs
6. Broad economic assumptions
7. Key government and regulatory issues
8. Major technological forces
9. Significant market opportunities and threats
10. Explicit strategies of competitors
STRATEGIC QUALITY PLANNING QUALITY STRATEGIC PROCESS - DEPLOYING QUALITY
Hoshin Kanri or Policy Deployment
Catchball occurs;
The process is interactive
Teams report up
Management delivers feedback
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STRATEGIC QUALITY PLANNING QUALITY STRATEGIC PROCESS - DOES QUALITY LEAD TO BETTER BUSINESS RESULTS ? Quality and
Price Cost Productivity
Profitability Environment
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STRATEGIC QUALITY PLANNING QUALITY STRATEGIC PROCESS - SUPPLY CHAIN STRATEGY
• Define types of sources items• Identy optimal state for the suplly chain• Observe current and desired levels of performance• Organize improvement teams and projects• Implement teams and improvement projects• Monitor results and take corrective action where
needed
Supply Chain Strategic Planning
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