,XC, ? (), () Prepared by: Casey Jen Date:8/20/2012
:
Villanova
:SPC, QFD, MSA, FMEA, 8D, QCC, ISO 9000/TS16949 :2000, ISO
14000,TL 9000, 6 Sigma, TRIZ (Theory of inventive problem solving),
:,, :,,,, (Optimal/Total Design) Neville Clark ISO 9000 :
:
HTC , ()/ / A() / / CED ,,,,
1
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,, ,, --Colin Powell
,. ,. :,. .,, ,. . :,.
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2
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,
,
Position Power
(legitimate power) (coercive) (reward) (expert) (referent) ,
,
Knowledge power
3
1. 2. 3.
, , ,?? ? , ,? (Keep it simple, stupid) ,(How to find the right
person.)
4.
5.
4
?1.
2.
3.
4.
5.
,,, (Teamwork and Collaboration), (Organization),, ,(Product)
(Dollar Sign) , (Process Effectiveness and Efficiency) ,, ,,,
,,
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5
(TQM)
,/?
()?
-
3C
Competence Communication Cooperation
,
6
(), , , , , , ,
,
Challenge Change Clarity Control Coaching Communication
Concentrate Consistency
Confidence Courage Chorus Collaboration Cautiousness Curiosity
Cooperation Caring
7
Challenge and Change
Challenge
Change
Make it Happen Impossible Mission (Im possible)Dont quit Good EQ
and AQ ,
Rule Mindset Thinking Community/Society/ Country/Earth/ //
Enrich Your Life
VS
// // VS / //
, ---
/
/ ( )
VS //
8
1 ,?
220,: ,,(),,3.5,,LD,, ,V8, TV, Analogue(), 21: ,,USB,,,TV+3D,
Digital(), : ? ????,-Robot, ???
/
9
Clarity
Clarity and Control
Control
Prophet
Know the direction/ situation Discernment Wisdom
Wise Man/
Concise Simple Timing
5M(,,,,) Cost Thriftiness Resourcefulness Delegation Crisis
Management Consequence Problem solving Self-Control Flexibility
Availability
Punctuality
Decision making
,
Orderliness SAMRT
/
/ ( )
Sensitivity
10
3,,, ,, ,,, ,,?? ? ,,? ,? ,, ,,, ,(),, ,, ,
Coaching and Communication
Coaching
Instruction and Support Observation ?
Communication
Listener Coordinator Provider
11
Coaching
Instruction and Support
Observation
Story teller Generosity
Difference Analysis YES/NO (/), 5Whys, 5?Detail Management
Input-Process-Output--, Escape point ,, ,,,
,
Communication
Listener
Coordinator
Deference Meekness() Gentleness Compassion, Justice
Persuasiveness Sharing Contentment Gratefulness
Provider
12
--
,,
,
13
DeVito, 1994
1. () 2.
? 1. 1. 1. 2. 2. 3. 2. 3. 4.
1. 2.
3.
3. () 5.
3. () 4.
4.
14
1. 2.
,
, ,
,,1. 2. 3.
(Johari Window)
,
1.,(I Know & You Know) 2.,(I Know & You Dont Know) 3.,(I
Dont Know & You Know) 4.,(I Dont Know & You Dont Know)
Blind Area
Open Area
Secret Area
Unknown Area
15
---Bolton (1979)
(1)(a posture of involvement) (relaxed alertness) (2):, (3)
(4):, (5):
:,,, :,
! () ! ()
16
? ??? !() ( )
( ) !? ()
17
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30%40% 2-5 , : ,,, : ,?,
4
18
5
Concentrate and Consistency
Concentrate
Consistency
Disciplined Endurance Artist Observe Carefully All attention
Prove all things, hold fast that which is good. ,
Truthfulness
Think right Do the right thing Integrity Loyalty
19
/
Discretion Humility Courteous Sincerity Security/
Keep Promise
6 83 : ,()
20
Confidence and Courage
Confidence
Courage
Determination By heart but not passion Belief Energy
Pioneer/Explore Face the Reality Virtue,Say No when you know it
is wrong Boldness-Do Something Special and Big Responsibility
Enthusiasm Optimism Visible
Decisiveness
VS(conformity)
Initiative Diligence
, Responsibility
Thoroughness
, ,
, , , ,
21
7
,, , ,,, .
8 ,,IT, 5 ,
22
Chorus and Collaboration
Chorus() Collaboration
Balance Harmony Integrate Connection Lean Uniform Seamless
Team orientation , Teamwork and partnership Dependability Trust
each other
VS
() /
Obedience
/ / Encourage
23
: 7. 1. 2. 3. 4. 5. 6.
9
8. 9.
10. 11. 12. (
,,? ,
Cautiousness and Curiosity
Cautiousness
Curiosity
Logic, Convergence, Mindsets, Vertical/Lateral, Converse
thinking/, Judge/Lawyer/ Alertness Emphasize the evidence
Focus Divergence Mindsets Critical thinking Creativity
Change Idea to Action,
24
VS
( ) (Validation/Verification)
, --
10
,?
,,
25
11
5,27,500 ---???
Cooperation and Caring
Cooperation
Caring
Conflict Management Consensus Decision Competition of life
Recognition Contribution Joyfulness
True Love Forgiveness Tolerance Comfort Patience ,
Benefit for win (, ,,)
To Give Is Better Than Receive
Celebration
26
VS
, VS
Hospitality
Benefit more people
,
12
Google100 Google Google3 1050% 6Google ;Google
, ,/,
27
,,
:
: : ()
: :
() : :
S3 S2 S4 S1
() () : :
( )
()D4 () D3 () D2 ()
D1 ()
Situational Leadership ---Dr. Ken. Blanchard (1982)
28
D3
D2
D4
D1
D1~D4 , D3 , , , D2 D1 , , , , ,,,, , ,
D4 , ,
29
S3 -Council S2 - Coach , ,
S4 - Company ,
S1 - Command ,
,
, ,,
1 2 e-mal 3 ,
,,( ),,,
30
,? ?
, , ,
,--Top Down
,, ,,Action
Plan
Plan
3(..) ,,/ (,)
Do
Check
Do
Check Action
Bottom up PDCA , ,,, ,,(Make it Happen.)
31
?
---, () ,()
???
,
Leadership and Influence
Lead by Example Establish the Plan Attract Talent People Develop
Relationship Expect the Best Review Regularly Systemize Learning
Hold the Focus Improve Continuously Pursue Excellence
Integrity Nurturing Fairness Listening Understanding Encouraging
Navigating Connecting Empower
32
Knowledge(11+14+15+23+12+5+4+7+5)= 96
Work Hard(23+15+18+11+8+1+18+4)= 98 100P Q R S T U V W X Y Z
Attitude(1+20+20+9+20+21+4+5)=A 1 B 2 C 3 D 4 E 5 F 6 G 7 H 8 I
J K L M N O 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25
26
,
:THINK BIG Talent Honest Insight Nice Knowledge Book In Learning
God
Yours:??? , (,, , ,) ,,
Active Attitude Act
33
, ()?
:
,
25-45,; 45-65,; 65,. ,; ,; ,2002/5/25 P58
,, ---
34
The EndThanks Q&A
35